331 Windows Troubleshooting Jobs - Page 7

Application Packaging - Note :Candidates must have strong work experience in Application packaging (like package creation, testing and troubleshooting, and basic experience handled the packages in SCCM and Intune), PowerShell, VB Script . Total Yrs. of Experience 8 - 10 years Relevant Yrs. of experience 8 Years Detailed JD (Roles and Responsibilities) Strong knowledge and experience on SCCM and Intune package creation using InstallShield. And good experience package troubleshooting. Good experience in PowerShell scripting for automating of manual tasks and packages. Good experience in troubleshooting of issues in Intune client and server components. Good knowledge in windows client OS. Ability to understand problem statements and convert them to solutions. Ability to standardize process and regularly review them. Extensive troubleshooting experience on Software Distribution and diagnose client issues. Experience in troubleshooting Windows 10/11 OS and SCCM/MDM agents Mandatory skills Installshield, Intune package conversion, Powershell script, Package deployment using SCCM and Intune and Extensive troubleshooting experience. Desired/ Secondary skills VBScript, SCCM and Intune Domain Application Packaging with InstallShield and Intune Work Location Offshore Start date ASAP WFO/WFH/Hybrid WFO Hybrid WFO Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO Yes Location- PAN India Yrs of Exp-8Yrs

Graduate Freshers Salary up to 20k Grad/UG with 1 Year of international Tech Support Voice exp Salary up to 30k (Skill:- Active Directory, Troubleshooting, DNS, outlook etc ) Require Fluent English Communication Loc:- Hinjewadi, Aundh Call 8767832217 Perks and benefits Salary + Incentives + allownces + Cab facility

NAME OF PROJECT: Support Service Desk for Adobe's Digital Marketing/Media Enterprise clients: General Description of Project: Be part of a 24x7 Enterprise Grade Service Desk Team (to start with 24x5) = 24*7 Triage issues coming from various all channels such as phone (inbound and outbound) , chats, and email web portals (Omni Channel). Prioritize customer urgency and issues Search and reuse information from internal information repositories Log all incidents, requestsand customer interactions into the case management system Drive issues through the organisation with urgency. Assess customer sentiment at all stages during the communication. Communicate verbally or in writing with the appropriate level of etiquette, timeliness, and professionalism. Understand the business impact of issues. Stay calm under stressful conditions while driving issues forward. Quickly learn and apply new knowledge and concepts. Required Skills for the Job: Must be a technical graduate. Having 2+ years previous Technical Support Centre experience with an emphasis on business-to-business/enterprise support interactions. Outstanding written and verbal communication skills in English with a neutral accent. Experience working in a team environment and managing a diverse workload. Experience in supporting software applications and troubleshooting in Windows and/or Mac environments. Knowledge of Adobe products would be preferred. Familiarity with MSI and MSP installers as well as deployment technologies such as SMS, GPO, and Apple Remote Desktop would be desirable. Basic knowledge of Active Directory, cloud technology, and SSO would be an advantage. General cultural awareness, particularly for resources who are supporting customers in a region other than the one they are located in (e.g., ability to detect and understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions, etc.), to avoid having to make spelling requests to customers.

T echnical Support skills, Active Directory, ServiceNow Tool, Voice Process, International Voice Process, Outlook, and M365 Troubleshooting. ii. Minimum two years of experience working in the technical support field in an enterprise environment, preferably with phone support experience. iii. Solid technical knowledge, troubleshooting skills and support experience with the following: Microsoft Windows platform (Windows 7, 10) Zoom Networking, LAN, WAN, corporate enterprise domain infrastructure environment Windows desktop and server operating system Microsoft Active Directory Microsoft Outlook iv. Good understanding of the Microsoft Office products such as Word, Excel and Power Point. v. Basic conceptual knowledge of Citrix/VMware/VDI/Virtualization. vi. Ability to perform Mobile OS (iOS/Android) application troubleshooting. vii. Team player mentality, collaborative, self-learner and self-motivated. viii. Good understanding of English and good communication skills are a must. ix. Strong customer service skills and focus on ownership throughout the resolution process. x. Flexibility to occasionally work any 24x7 shift to accommodate BCP or other business impacting events. xi. For our Asia language support team, hours of operation would match with region of support based on language spoken. b. Preferred Qualifications i. Technical Knowledge and troubleshooting skills for applications such as Microsoft 365 Suite, iOS and Android devices for at least 2 years. ii. Experience in high-level customer support or VIP support roles. @Sachin @Praveen Please allocate in Ciepal

Role: Technical Team lead Exp : 6+yr of Experience in Service Desk / Technical Support 2+ year in the role of a Team lead. Edu: Any Graduate Excellent Communication Required Immediate Joiners Only Contact HR Ayesha :7676529751 ( WhatsApp )

Excellent Opportunity for AZURE STACK HCI We are looking for a highly skilled Senior Azure Stack HCI Engineer with a strong background in Hyper-V Clustering, Azure Stack HCI, MS Failover Clusters, and Windows Server administration. The ideal candidate should have hands-on experience in implementing and managing Azure Stack HCI environments and demonstrate strong troubleshooting and performance tuning skills. Experience: 9+ Years of Experience Working Mode: Hybrid Key Responsibilities: Manage and administer Hyper-V clusters, MS Failover clusters, and Azure Stack HCI environments. Perform installation, configuration, and troubleshooting of Hyper-V, S2D cluster, and Stack HCI nodes. Lead backup and restoration procedures for Azure Stack HCI nodes. Experience with tools such as Perfmon, Procmon, and Netmon. Maintain and support core infrastructure services like DNS, DHCP, and Group Policy (GPO). Work within ITIL process frameworks for incident and change management. Soft Skills: Excellent verbal and written communication in English. Strong analytical and troubleshooting skills. Ability to manage customer interactions professionally, explain technical issues clearly, and provide confident solutions. Proven ability to collaborate across teams and drive resolution of complex issues. Kindly share your resume with Kaviya HR (8056864265)/ kaviya@aramhiring.com to schedule your interview

Job Title: Technical Support Engineer & Desktop Support Job Summary: We are hiring a skilled Technical Support Engineer with expertise in desktop support, switches, and servers. The ideal candidate will be responsible for providing end-user support, troubleshooting hardware/software issues, and managing desktop systems. Additionally, the role includes ensuring compliance with audit points related to IT systems, network infrastructure, and security protocols. Key Responsibilities: Provide technical support for desktop systems, hardware, software, and Network peripherals. Troubleshoot and resolve issues related to network switches, servers, and IT infrastructure. Install, configure, and maintain operating systems (Windows/macOS) and software. Manage and support server environments and network configurations. Perform regular system maintenance, updates, and security patches. Ensure compliance with internal and external audit requirements related to IT systems and infrastructure. Respond to and resolve support tickets, ensuring timely issue resolution. Collaborate with IT teams to resolve complex infrastructure and connectivity problems. Maintain accurate documentation for audit purposes, including system configurations, changes, and support activities. Qualifications: 2+ years of experience in technical support and desktop support. Hands-on experience with switches, servers, and network configurations. Proficient in Windows OS, macOS, and troubleshooting hardware/software. Strong knowledge of networking concepts, server management, and IT security. Experience with audit point compliance and knowledge of security protocols. IT certifications (CompTIA Network+, MCSA, etc.) are a plus. Excellent problem-solving, communication, and organizational skills. Preference: - Near By in Thane Office who is easily available for Support.

Hiring for int voice process (Tech support) Must have min 1y exp after graduation skills - Active Directory, O365, ServiceNow CTC - Upto 4LPA Grads only WFO | US Shifts Location- pune Immediate joiners only contact - 8529546798 (Divisha)

Role:Technical Support Specialist Exp:min 1Yrs Int.Technical Support Skills:International Techical Support,Troubleshooting,Servicenow,Service Desk,International Process upto 4 LPA Loc:Pune Immediate joiners only Naman 8890377950,naman.ghrs@gamil.com

Are you solving L1 issues independently? Confident with AD, DHCP, IP configs & more? We want YOU! Role: Tech Support Location: Gurgaon Eligibility: UG/Grad with 1+ year Tech Support Experience Salary: Up to 6 LPA Contact Shrutii 9958371382 Required Candidate profile Face queries head-on. No L2 escalations. Active Directory Tree & Forest, IP Addressing Windows Networking Safe Mode, NTFS vs FAT DHCP & DORA Static vs Dynamic IP AD Installation, Password Resetting

Job summary: The team is looking for driven individuals who are up to the challenge of solving customer issues and providing a positive customer experience. Technical Customer Service (CS) Associates are technically savvy problem solvers with a focus on customer account security and issue resolution. An ideal candidate would need to be an excellent listener, quick learner, and able to handle ambiguity. You would need the ability to communicate professionally, with maturity and self-confidence. . Key job responsibilities: Providing prompt, efficient, detailed service by engaging directly with customers Patiently listen to, understand, and solve complex technical customer issues Investigating, documenting, and resolving issues Navigating multiple system applications and researching applicable solutions with ease Developing detailed knowledge about products, services and features Providing advanced device troubleshooting solutions Being a voice and advocate for our customers when something doesnt feel right Working with cross-functional support teams to ensure a consistent and high-quality level of support. Acting as an advocate for our customers by reporting and acting on observed areas for improvement Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience This position may require that you handle various contacts types including; Chat, Email, Inbound and Outbound voice calls with our customers Selection Process: 1) HR Interview (Walk In) 2) SD Panel Interview 3) Voice Assessment Shift Timings & Off: 5-day work week with rotational shifts Predominantly night shifts Compensation: varies based on candidate experience Additional Information: Work from office Two-way cab facility available up to 25km radius from office based on the shift timings. Work Location: Sutherland, A1 Block, Ground floor, Gateway Office Parks, Perungalathur, Chennai Landmark: Opposite Perungalathur Railway Station Kindly share your resume to email: tournika.k@sutherlandglobal.com. Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com.

JD for TSC (Photoshop) Requirements: Excellent communication (Spoken & Written). Good Customer Service Skills-High patience and pacifying skill to handle difficult customers. Excellent Customer Service Skills + ability to handle and resolve escalated customer issues Experience in troubleshooting software on Windows and /or Mac operating systems Experience working in a team environment, managing a diverse workload Must be a Graduate (full time) Cultural awareness - conversational English Proficient knowledge of Windows, MAC OS, and general desktop support issues & configurations Proficiency in troubleshooting & using diagnostic tools & utilities Ex: Msconfig, Task Manager, Event Viewer, fundamentals of networking technologies, basic internet connectivity and browser troubleshooting for wireless and wired connection. General cultural awareness, particularly for agents who are supporting customers in a region other than the one they are in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers). Uses professional concepts; apply company policies and procedures to resolve a variety of issues. Ability to derive business intelligence from customer dashboards and product utilization metrics to enable targeted electronic client communications to cultivate future opportunities to expand clients' use of Adobe's solutions. General knowledge of Adobe DME products Advanced knowledge of at least 1 product is a plus. Key Responsibilities: Deliver first time resolution by handling customer requests and resolving customers technical and non-technical issues as often as possible during the first contact for assigned products on voice and chat channel. Proactively identify customer needs and opportunities to upsell relevant products or services, thereby maximizing revenue per account The Job will include handling technical support issues for Digital Imaging Adobe Products (Photoshop, Lightroom., Bridge, Camera Raw, Dimension) Provide a professional & competent standard of online support for Global customers. Accurately document all customer interactions in a case tracking database, when applicable. Content to be logged in full written English Communicate and articulate clearly with the customer (in both verbal and written communication). Follow-up on interactions in timely fashion. Demonstrate ownership and willingness to resolve issues in a timely manner. Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer Understanding of escalation handling procedures Understand the issues business impact Obtain general understanding of OS and application operations related to product usage Report on top call generators, severe issues, new emerging trends, feature requests and common how- to questions Should forward any issues/escalations to the next level of support for further resolution Understand Top Issues documented by Support Product Managers to identify additional instances and support the resolution thereof.

Requirements: Excellent communication (Spoken & Written). Good Customer Service Skills-High patience and pacifying skill to handle difficult customers. Excellent Customer Service Skills + ability to handle and resolve escalated customer issues Experience in troubleshooting software on Windows and /or Mac operating systems Experience working in a team environment, managing a diverse workload Must be a Graduate (full time) Cultural awareness - conversational English Proficient knowledge of Windows, MAC OS, and general desktop support issues & configurations Proficiency in troubleshooting & using diagnostic tools & utilities Ex: Msconfig, Task Manager, Event Viewer, fundamentals of networking technologies, basic internet connectivity and browser troubleshooting for wireless and wired connection. General cultural awareness, particularly for agents who are supporting customers in a region other than the one they are in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers). Uses professional concepts; apply company policies and procedures to resolve a variety of issues. Ability to derive business intelligence from customer dashboards and product utilization metrics to enable targeted electronic client communications to cultivate future opportunities to expand clients' use. Advanced knowledge of at least 1 product is a plus. Key Responsibilities: Deliver first time resolution by handling customer requests and resolving customers technical and non-technical issues as often as possible during the first contact for assigned products on voice and chat channel. Proactively identify customer needs and opportunities to upsell relevant products or services, thereby maximizing revenue per account The Job will include handling technical support issues for Digital Imaging Products (Photoshop, Lightroom., Bridge, Camera Raw, Dimension) Provide a professional & competent standard of online support for Global customers. Accurately document all customer interactions in a case tracking database, when applicable. Content to be logged in full written English Communicate and articulate clearly with the customer (in both verbal and written communication). Follow-up on interactions in timely fashion. Demonstrate ownership and willingness to resolve issues in a timely manner. Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer Understanding of escalation handling procedures Understand the issues business impact Obtain general understanding of OS and application operations related to product usage Report on top call generators, severe issues, new emerging trends, feature requests and common how- to questions Should forward any issues/escalations to the next level of support for further resolution Understand Top Issues documented by Support Product Managers to identify additional instances and support the resolution thereof. Note-Upselling Experience and Graduation is Mandatory for this Role. Interested candidates please contact on below mentioned details- mansi.sa@dinllp.com or on 8368864718

Criteria : Any Graduate with Minimum 1 Year experience in Technical Support/Service Desk Skills - Windows Troubleshooting/MS Exchange/O365 CTC-Upto 4 LPA + Variables 24/7 shifts -WFO Both side cab 5 days working Contact- Jyoti [9784183889]

Primary Customer Facing Responsibilities: Handle technical service and support tickets efficiently, acting as the first point of contact over chat and email support primarily. Empower customers to become proficient users through education and support. Document customer interactions in the ticket tracking system. Proactively follow up to ensure all issues are resolved to the customer's satisfaction. Key Responsibilities: Case Analysis and Critical Thinking: Develop comprehensive knowledge of client products, the ticketing and chat systems and as well other tools and systems required for the successful troubleshooting and resolution of customers technical issues Conduct thorough investigations to fully understand user issues, employing effective probing techniques. Problem Solving: Provide accurate information and solutions for client software products or services. Offer alternative solutions when necessary, guiding users through the resolution process. Elevate customer issues to senior support engineers as needed, providing detail description of problems along with steps taken to analyze the problem. Post-Resolution Follow-Up: Ensure customer satisfaction by following up and updating customer status before case closure. Client and Operational Responsibilities: Coordinate with team leaders and managers for guidance on escalated cases. Follow team-internal and external processes and procedures. Record detailed events and problem resolutions in system logs. Forward customer feedback and suggestions to the appropriate internal team. Suggest improvements to processes and knowledge resources. Participate actively in team meetings and maintain effective communication with internal teams. Participate actively in up-skilling and training sessions Requirements: Experience with any kind of support ticketing system Tech-savvy with knowledge of computer operating systems, software and hardware, networking. Preferred experience with any scripting language or basic understanding of API. Excellent written and verbal communication skills in English. Ability to work with automated translators and utilize AI driven writing tools (Deepl) is preferable Degree in a relevant field preferred. Proficient with Microsoft Office, Google Sheets, and other business software. Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement. Additional Information: Opportunity for long-term growth and additional responsibilities within the organization.

Organization: Alaric Ventures Location: Bestech Towers (Sector 66-Mohali) Position: Technical support advisor Experience: 0-3 years Why to Join ALARIC VENTURES Known as career builders and paymasters. Best and unbeatable benefits for the employees. Effective career and financial progression system. Most organic and friendly work environment. Plethora of success and growth stories. Position Overview: We are looking for a highly motivated and enthusiastic Individual for Technical Support Advisor role for our US clients infrastructure management. You will be responsible for troubleshooting Internet browsers (EDGE, Firefox and Mozilla). Being a customer care representative, this is an excellent job opportunity to start your career as IT Support and develop your skills in a dynamic and supportive environment. Required skills: Excellent Interpersonal skills Strong problem-solving skills and attention to detail. Eagerness to learn and adapt to new technologies. Ability to work well in a team and independently. Analytical and troubleshooting skills. Knowledge about internet browsers EDGE, Mozilla and Firefox Basic understanding of Operating systems (windows) Education and/or Experience: Any Technical qualifications (BCA, Btech, B.Sc.-IT). 1-3 years of experience and Freshers can also apply. This position offers the opportunity to work with a variety of US clients, ensuring their IT infrastructures are secure, efficient, and capable of supporting their business objectives. Join our team and apply your skills in a dynamic, supportive environment that values professional growth and client success. Client Service: Provide outstanding client service, responding promptly and professionally across communication channels. Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: Night shifts and Rotational shifts 5 Days working in a week Benefits and compensation: Group Health insurance and other benefits. The Best working culture and opportunities for professional growth. Learning opportunities in leading technologies Compensation as per Market Standard Training and development programs.

Role- Technical support executive Skills - Windows Troubleshooting, Service Desk, Microsoft Applications Experience - Minimum 1 Years in International voice process Location- Hyderabad 24/7 US shifts Contact- 9521017693

Max 2 years in Int.Tech Support Voice after graduation Must Have: Troubleshooting on Windows OS & Microsoft Office 365 Grads Only CTC: Up to 5 LPA Location - Hyderabad WFO Shift: 247 Shifts Both-Way Cabs Immediate Joiners DM - 8529546798

Required experienced Computer Hardware Engineer with knowledge of installation & troubleshooting of Window 10, 11 Networking, Troubleshooting of Laser Printer and Passbook Printer Support. Comfortable with Field Required Candidate profile Diploma in Computer Hardware & Networking, interested candidates share their resume on 9311206887 or hr@iincainfotech.com

DETAILED JOB DESCRIPTION Organization: Alaric Ventures Location: Bestech Towers (Sector 66-Mohali) Position: System Administrator Experience: 1-3 years Why to Join ALARIC VENTURES Known as career builders and paymasters. Best and unbeatable benefits for the employees. Effective career and financial progression system. Most organic and friendly work environment. Plethora of success and growth stories. Position Overview: We are looking for a highly motivated and enthusiastic Individual for an Associate System Administrator for our US clients infrastructure management. You will be responsible for configuration, maintenance and troubleshooting of computer systems, Networks and office365, Azure AD, Google drive, Printers and Antivirus. Being into Associate System administrator, this is an excellent job opportunity to start your career as IT Support and develop your skills in a dynamic and supportive environment. Required skills: Good Interpersonal skills Strong problem-solving skills and attention to detail. Eagerness to learn and adapt to new technologies. Ability to work well in a team and independently. Analytical and troubleshooting skills. Experience of Desktop Troubleshooting, Printer troubleshooting. Outlook Configurations- Office 365 Knowledge of Dropbox, Google Drive Antivirus installations and Troubleshooting Knowledge of DHCP, DNS Basic Knowledge of Routers, Firewalls Active Directory users and groups management File and folder permissions. Network Printer installations. Knowledge of backup types and Restore processes. Basic understanding of Operating systems (windows) Education and/or Experience: Any Technical qualifications (BCA, Btech, B.Sc.-IT). Good to have AZ900/MSCA certification. This position offers the opportunity to work with a variety of US clients, ensuring their IT infrastructures are secure, efficient, and capable of supporting their business objectives. Join our team and apply your skills in a dynamic, supportive environment that values professional growth and client success. Client Service: Provide outstanding client service, responding promptly and professionally across communication channels. Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: Night shifts and Rotational shifts 5 Days working in a week Benefits and compensation: Group Health insurance and other benefits. The Best working culture and opportunities for professional growth. Learning opportunities in leading technologies Compensation as per Market Standard Training and development programs.

DETAILED JOB DESCRIPTION Organization: Alaric Ventures Location: Bestech Towers (Sector 66-Mohali) Position: System Administrator Experience: 1-3 years Why to Join ALARIC VENTURES Known as career builders and paymasters. Best and unbeatable benefits for the employees. Effective career and financial progression system. Most organic and friendly work environment. Plethora of success and growth stories. Position Overview: We are looking for a highly motivated and enthusiastic Individual for an Associate System Administrator for our US clients infrastructure management. You will be responsible for configuration, maintenance and troubleshooting of computer systems, Networks and office365, Azure AD, Google drive, Printers and Antivirus. Being into Associate System administrator, this is an excellent job opportunity to start your career as IT Support and develop your skills in a dynamic and supportive environment. Required skills: Good Interpersonal skills Strong problem-solving skills and attention to detail. Eagerness to learn and adapt to new technologies. Ability to work well in a team and independently. Analytical and troubleshooting skills. Experience of Desktop Troubleshooting, Printer troubleshooting. Outlook Configurations- Office 365 Knowledge of Dropbox, Google Drive Antivirus installations and Troubleshooting Knowledge of DHCP, DNS Basic Knowledge of Routers, Firewalls Active Directory users and groups management File and folder permissions. Network Printer installations. Knowledge of backup types and Restore processes. Basic understanding of Operating systems (windows) Education and/or Experience: Any Technical qualifications (BCA, Btech, B.Sc.-IT). Good to have AZ900/MSCA certification. This position offers the opportunity to work with a variety of US clients, ensuring their IT infrastructures are secure, efficient, and capable of supporting their business objectives. Join our team and apply your skills in a dynamic, supportive environment that values professional growth and client success. Client Service: Provide outstanding client service, responding promptly and professionally across communication channels. Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: Night shifts and Rotational shifts 5 Days working in a week Benefits and compensation: Group Health insurance and other benefits. The Best working culture and opportunities for professional growth. Learning opportunities in leading technologies Compensation as per Market Standard Training and development programs.

Key Responsibilities: Deliver onboarding training for new technical support agents (L1/L2) Design and update training modules on tools, processes, and customer service Conduct classroom, online, and one-on-one training sessions Train staff on ticketing systems, troubleshooting workflows, remote tools, and soft skills Identify skill gaps and conduct refresher training as needed Evaluate performance post-training and provide feedback for improvement Create user manuals, SOPs, process documentation, and e-learning content Stay updated on product changes, system updates, and customer pain points Collaborate with QA, Support Leads, and Product Teams to align training with business needs Required Skills and Qualifications: 3+ years of experience in Technical Support or Helpdesk roles 1+ year of experience in training or coaching (preferred) Excellent communication and presentation skills Strong knowledge of Windows, networking basics, troubleshooting steps, and CRM/ticketing tools Familiarity with tools such as Zendesk, Freshdesk, Jira, ServiceNow, or similar Ability to translate technical concepts into simple training content Good documentation and report-generation skills Preferred Qualifications : Experience in IT support environment Certifications such as CompTIA A+, ITIL, or Microsoft Certified Trainer (MCT) Familiarity with Learning Management Systems (LMS)

Assist with resolving technical issues, handle routine inquiries, and escalate complex cases. Maintain support records, aid in product updates, meet SLAs, analyze metrics, and build skills in cybersecurity, cloud, and networking technologies. Health insurance

Greetings from KVC CONSULTANTS LTD. We are hiring right now for------ Customer Support / Technical Support/ Service Desk Candidates residing in Pune and Hyderabad can apply for the same. Job Description -- PROFILE -1 -- Biggest IT MNC - Pune Hinjewadi Phase- 2 International Voice Service desk Eligible:-Graduates Desk required Salary:- Rs 2.77 LPA for FRESHERS Salary:- Rs 4 LPA for 1 year experience candidates 5 days working / Cabs available PROFILE -2 -- Biggest IT MNC - Banglore - IT CITY International Voice Technical Support Salary:- Rs 2.77 LPA for FRESHERS Salary:- Rs 4 LPA for 1 year experience candidates Eligible:-Graduates with Minimum 1 Year of experience in International Voice Technical Support required 5 days working / Cabs available Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Microsoft , Azure , O365 , Troubleshooting Skill set needed Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Mandatory Language Skill: Prior SD experience and good English speaking skills" Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or DM -- Service desk @ City applied with resume Fareeha -- 8528371817 Aaysha - 9821182649 Areesha - 9628373763 Vanshika 9628373762 Siya -7565006262 Yagyanshi -- 9821182648 ##KVC CONSULTANTS LTD ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING

International technical support chat process Chat process rotational shift 33.5 ctc excellent comms Job location Mohali Interview only at office 4Rounds