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2.0 - 5.0 years
3 - 4 Lacs
Ballabhgarh, Faridabad
Work from Office
Excellent communication. Strong written and verbal and troubleshooting skills. Diagnosing and resolving problems related to operating systems, applications, network connectivity, hardware malfunctions, and software installations on users' desktops.
Posted 2 weeks ago
1.0 - 5.0 years
3 - 6 Lacs
Rajkot
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.
Posted 2 weeks ago
2.0 - 6.0 years
4 - 8 Lacs
Hyderabad
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.
Posted 2 weeks ago
1.0 - 5.0 years
4 - 6 Lacs
Noida
Work from Office
Job Title: Technical Support Consultant Requirements: Communication Skills: Excellent spoken and written communication. Customer Service: High patience, ability to handle escalated customer issues and provide excellent support. Technical Troubleshooting: Experience with software troubleshooting on Windows/macOS, including diagnostic tools (e.g., Task Manager, Event Viewer, MS Configuration. Technical Knowledge: Familiar with networking, internet connectivity, and basic browser troubleshooting. Education: Graduate (Full-time). Cultural Awareness: Ability to engage with customers across regions and understand different accents, cultures, and regional specifics. Product Knowledge: Familiarity with Adobe Digital Media products (e.g., Photoshop, Lightroom, Camera Raw), with advanced knowledge of at least one product being a plus. Key Responsibilities: First Contact Resolution: Handle and resolve customer issues (technical and non-technical) through voice and chat channels. Upselling: Identify opportunities to upsell relevant products/services to maximize revenue per customer. Technical Support: Provide support for Adobe Digital Imaging Products (Photoshop, Lightroom, Bridge, Camera Raw, Dimension). Documentation: Accurately log all customer interactions in a case tracking system. Customer Interaction: Communicate effectively, ensuring clarity in both verbal and written forms. Follow up on unresolved issues. Issue Resolution: Take ownership of customer issues, escalate when necessary, and ensure timely resolutions. Sentiment Assessment: Evaluate customer sentiment and escalate to supervisors when needed. Report Trends: Monitor and report on common issues, feature requests, and emerging trends. Escalation Handling: Forward unresolved issues/escalations to the next level of support. Interested candidates can contact on below mentioned details- mansi.sa@dinllp.com or on 8368864718
Posted 2 weeks ago
0.0 - 2.0 years
2 - 3 Lacs
Bengaluru
Work from Office
Job description Roles and Responsibilities Helping the customers solve their queries over calls. Providing proper solutions and ensuring utmost customer satisfaction. Provide technical support to the customers. Identifying and fixing issues with software, hardware, networks, or systems Addressing customer concerns, complaints, and inquiries in a professional and compassionate manner Preferred candidate profile: immediate joiners Salient Features: Day Rotational: Between 8 AM and 10 PM (For Female till 8 PM)6 working days working and 1 day rotational off. CTC: 24K Education & Experience Qualifications for Multiple Requirements Diploma/Graduate Freshers can also apply. Good Communication & Interpersonal Skills. English + Hindi is mandatory Mode of work: Work from Office Address: 41, St Johns Rd., Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka 560042 Google Map Link: https://goo.gl/maps/uu2BmhVF2cES2SKd7 Candidates can also walk in directly by mentioning Naukri as a reference. Contact Person Bala: 9148813839 Meena : 8549969915 Jennifer : 8050328034 Lidhya : 8310895525
Posted 2 weeks ago
1.0 - 2.0 years
4 - 5 Lacs
Hyderabad
Hybrid
We are hiring for Technical Voice process with one of Big 4 clients. Interested candidates, kindly share your resume to k.arpitha@dynpro.in/ reach out to me on 7975510903 Role & responsibilities Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end users. Analyze and resolve incidents and service requests regarding use of application software or hardware. Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate. Should have basic knowledge about computer software and hardware. Should stay informed about ongoing issues/outages, changes in environment that are communicated via email and other channels regularly. Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, and Schedule Adherence and participate in individual/group coaching sessions. Create a positive customer support experience and build strong relationships through deep problem understanding with a consummately professional attitude. Should be a self-motivated achiever who gains satisfaction from providing excellent customer service. Should be a quick learner and team player. Should be flexible to work in different shifts as ISS-Technology works 24 x 7. Avoid unplanned time off from work as this would have major impact on our business. Excessive unplanned absence may result in disciplinary actions including termination of your services. Adheres to Code of Ethics, Vision, Mission and Core Values. Preferred candidate profile Should be ready to work for C2H (contract to hire) Immediated joiners preffered
Posted 2 weeks ago
0.0 - 4.0 years
3 - 4 Lacs
Chennai, Bengaluru
Work from Office
HELLO APPLICANT, Greetings from The Job Factory !! Technical Support for Windows operating System - US Rotational Shift 4.5 ctc For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in Job description Fundamentals of Operating Systems: What is an Operating System? Define its role in managing hardware and software resources. Main Functions of an OS: Explain process management, memory management, I/O management, file management, and security. Types of OS: Understand general-purpose vs. real-time operating systems and their characteristics. Key responsibilities include: Regularly scan for available Windows updates, including security patches and feature updates. Implement update rings to test new updates on a smaller group before deploying to the entire network. Schedule and automate update installations using system management tools. Create and maintain a patch management strategy, including exception handling. Track current Windows OS versions across the network. Implement strategies to maintain consistent versions across different user groups. Investigate and resolve update-related issues, including installation errors, compatibility problems, and post-update malfunctions. Analyze update logs to identify potential issues. Enforce security policies regarding updates, ensuring timely application of critical patches. Monitor for vulnerabilities and implement necessary updates to address them. Generate reports on update compliance and potential issues. Maintain comprehensive documentation on update procedures and troubleshooting steps.. Benefits : Qualification - PUC or any Graduate - Fresher or Experience can apply Shift - US Rotational Shift For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in
Posted 2 weeks ago
0.0 - 5.0 years
3 - 8 Lacs
Pune
Work from Office
Job Title: International Technical Support Executive Location: Pune Salary: 3 LPA 8 LPA Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided Freshers are welcome OR up to 1 year of tech support experience preferred Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs Perks & Benefits: Competitive salary (3 LPA 8 LPA based on experience and performance) Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call or WhatsApp your resume to HR Ankita : +91 8840819455 Email: ankita02.hiresquad@gmail.com Please share this opportunity with friends who are actively looking for jobs
Posted 2 weeks ago
3.0 - 8.0 years
6 - 10 Lacs
Coimbatore
Work from Office
Role & responsibilities Mail Server, DNS Server, File Server, Linux, Windows & MAC OS, Windows Admin, Virtualization, Network Topology, Server Backup, VM Ware, & Active directory. * Troubleshooting network connectivity problems such as router configurations, IP Fixing patches, Data Migrations, Incident Management, back up & recovery, Hardware software management and Server maintenance. Office 365, Azure, Windows, VPN, API support, Remote Support, Application support, integration support Azure Active Directory Preferred candidate profile Graduation Required Excellent Communication skills
Posted 2 weeks ago
1.0 - 2.0 years
0 - 3 Lacs
Ahmedabad, Bengaluru, Mumbai (All Areas)
Work from Office
Role & responsibilities Troubleshooting: Diagnosing and resolving hardware and software issues on desktop systems, including identifying root causes and implementing solutions. Installation and Configuration: Setting up new computers, installing software, and configuring systems according to user needs and organizational policies. User Support: Providing timely and effective support to end-users via various channels like phone, email, or ticketing systems, ensuring a positive user experience. System Maintenance : Ensuring the ongoing functionality and security of computer systems by performing regular maintenance, updates, and security checks. Documentation: Creating and maintaining technical documentation, user guides, and knowledge base articles to facilitate efficient problem-solving and user training. Training and Guidance: Providing training and guidance to users on the proper use of desktop systems, software applications, and security best practices. IT Projects: Participating in the implementation of IT projects, such as software rollouts, hardware upgrades, and other initiatives related to desktop systems. Escalation: Identifying and escalating complex or unresolved issues to specialized teams or senior engineers when necessary. Network Troubleshooting : Assisting with network troubleshooting and support, ensuring users can access network resources and services. Staying Updated: Keeping up-to-date with the latest technology trends, advancements, and security practices relevant to desktop support. Communication: Maintaining clear and effective communication with users, team members, and other stakeholders throughout the support process Preferred candidate profile
Posted 2 weeks ago
1.0 - 2.0 years
0 - 3 Lacs
Bhuj, Mundra, Ahmedabad
Work from Office
Role & responsibilities Troubleshooting: Diagnosing and resolving hardware and software issues on desktop systems, including identifying root causes and implementing solutions. Installation and Configuration: Setting up new computers, installing software, and configuring systems according to user needs and organizational policies. User Support: Providing timely and effective support to end-users via various channels like phone, email, or ticketing systems, ensuring a positive user experience. System Maintenance : Ensuring the ongoing functionality and security of computer systems by performing regular maintenance, updates, and security checks. Documentation: Creating and maintaining technical documentation, user guides, and knowledge base articles to facilitate efficient problem-solving and user training. Training and Guidance: Providing training and guidance to users on the proper use of desktop systems, software applications, and security best practices. IT Projects: Participating in the implementation of IT projects, such as software rollouts, hardware upgrades, and other initiatives related to desktop systems. Escalation: Identifying and escalating complex or unresolved issues to specialized teams or senior engineers when necessary. Network Troubleshooting : Assisting with network troubleshooting and support, ensuring users can access network resources and services. Staying Updated: Keeping up-to-date with the latest technology trends, advancements, and security practices relevant to desktop support. Communication: Maintaining clear and effective communication with users, team members, and other stakeholders throughout the support process Preferred candidate profile
Posted 2 weeks ago
0.0 - 4.0 years
3 - 4 Lacs
Chennai, Bengaluru
Work from Office
HELLO APPLICANT, Greetings from The Job Factory !! Technical Support for Windows operating System - US Rotational Shift 4.5 ctc For More Details Call : HR smitha @ 9880964847 (WhatsApp's) Email - smitha@thejobfactory.co.in Job description Fundamentals of Operating Systems: What is an Operating System? Define its role in managing hardware and software resources. Main Functions of an OS: Explain process management, memory management, I/O management, file management, and security. Types of OS: Understand general-purpose vs. real-time operating systems and their characteristics. Key responsibilities include: Regularly scan for available Windows updates, including security patches and feature updates. Implement update rings to test new updates on a smaller group before deploying to the entire network. Schedule and automate update installations using system management tools. Create and maintain a patch management strategy, including exception handling. Track current Windows OS versions across the network. Implement strategies to maintain consistent versions across different user groups. Investigate and resolve update-related issues, including installation errors, compatibility problems, and post-update malfunctions. Analyze update logs to identify potential issues. Enforce security policies regarding updates, ensuring timely application of critical patches. Monitor for vulnerabilities and implement necessary updates to address them. Generate reports on update compliance and potential issues. Maintain comprehensive documentation on update procedures and troubleshooting steps.. Benefits : Qualification - PUC or any Graduate - Fresher or Experience can apply Shift - US Rotational Shift Regards, Smitha HR team
Posted 2 weeks ago
0.0 - 4.0 years
3 - 5 Lacs
Chennai, Bengaluru
Work from Office
HELLO APPLICANT, Greetings from The Job Factory !! Technical Support for Windows operating System - US Rotational Shift 4.5 ctc For More Details Call : HR smitha @ 9880964847 / 9880952642 (WhatsApp's) Email - smitha@thejobfactory.co.in Job description Fundamentals of Operating Systems: What is an Operating System? Define its role in managing hardware and software resources. Main Functions of an OS: Explain process management, memory management, I/O management, file management, and security. Types of OS: Understand general-purpose vs. real-time operating systems and their characteristics. Key responsibilities include: Regularly scan for available Windows updates, including security patches and feature updates. Implement update rings to test new updates on a smaller group before deploying to the entire network. Schedule and automate update installations using system management tools. Create and maintain a patch management strategy, including exception handling. Track current Windows OS versions across the network. Implement strategies to maintain consistent versions across different user groups. Investigate and resolve update-related issues, including installation errors, compatibility problems, and post-update malfunctions. Analyze update logs to identify potential issues. Enforce security policies regarding updates, ensuring timely application of critical patches. Monitor for vulnerabilities and implement necessary updates to address them. Generate reports on update compliance and potential issues. Maintain comprehensive documentation on update procedures and troubleshooting steps.. Benefits : Qualification - PUC or any Graduate - Fresher or Experience can apply Shift - US Rotational Shift Regards, Smitha HR team
Posted 2 weeks ago
0.0 - 4.0 years
3 - 5 Lacs
Bengaluru
Work from Office
HELLO APPLICANT, Greetings from The Job Factory !! Technical Support for Windows operating System - US Rotational Shift Sal 5.8ctc For More Details Call : HR Vidhya @ 9901246983 (WhatsApp's) Email - vidhyaa@thejobfactory.co.in Job description Fundamentals of Operating Systems: What is an Operating System? Define its role in managing hardware and software resources. Main Functions of an OS: Explain process management, memory management, I/O management, file management, and security. Types of OS: Understand general-purpose vs. real-time operating systems and their characteristics. Key responsibilities include: Regularly scan for available Windows updates, including security patches and feature updates. Implement update rings to test new updates on a smaller group before deploying to the entire network. Schedule and automate update installations using system management tools. Create and maintain a patch management strategy, including exception handling. Track current Windows OS versions across the network. Implement strategies to maintain consistent versions across different user groups. Investigate and resolve update-related issues, including installation errors, compatibility problems, and post-update malfunctions. Analyze update logs to identify potential issues. Enforce security policies regarding updates, ensuring timely application of critical patches. Monitor for vulnerabilities and implement necessary updates to address them. Generate reports on update compliance and potential issues. Maintain comprehensive documentation on update procedures and troubleshooting steps.. Benefits : Qualification - PUC or any Graduate - Fresher or Experience can apply Shift - US Rotational Shift Transport - two way provided Salary - 5.8ctc For More Details Call : HR Vidhya @ 9901246983 (WhatsApp's) Email - vidhyaa@thejobfactory.co.in
Posted 2 weeks ago
0.0 - 4.0 years
3 - 5 Lacs
Bengaluru
Work from Office
HELLO APPLICANT, Greetings from The Job Factory !! Technical Support for Windows operating System - US Rotational Shift Sal 5.8ctc For More Details Call : HR Rahul @ 9900348707 (WhatsApp's) Email - rahuls@thejobfactory.co.in Job description Fundamentals of Operating Systems: What is an Operating System? Define its role in managing hardware and software resources. Main Functions of an OS: Explain process management, memory management, I/O management, file management, and security. Types of OS: Understand general-purpose vs. real-time operating systems and their characteristics. Key responsibilities include: Regularly scan for available Windows updates, including security patches and feature updates. Implement update rings to test new updates on a smaller group before deploying to the entire network. Schedule and automate update installations using system management tools. Create and maintain a patch management strategy, including exception handling. Track current Windows OS versions across the network. Implement strategies to maintain consistent versions across different user groups. Investigate and resolve update-related issues, including installation errors, compatibility problems, and post-update malfunctions. Analyze update logs to identify potential issues. Enforce security policies regarding updates, ensuring timely application of critical patches. Monitor for vulnerabilities and implement necessary updates to address them. Generate reports on update compliance and potential issues. Maintain comprehensive documentation on update procedures and troubleshooting steps.. Benefits : Qualification - PUC or any Graduate - Fresher or Experience can apply Shift - US Rotational Shift Transport - two way provided Salary - 5.8ctc For More Details Call : HR Rahul @ 9900348707 (WhatsApp's) Email - rahuls@thejobfactory.co.in
Posted 2 weeks ago
4.0 - 9.0 years
7 - 9 Lacs
Hyderabad
Work from Office
Role - Team Lead | Windows | Microsoft applications Should need to have team lead designation on papers Exp - Min 4 Yrs Notice - Immediate to 30 Days Loc- Hyd 5 Days working 2 days fixed off | Both ways Cabs 9116324602 | teena.ghrs@gmail.com
Posted 2 weeks ago
1.0 - 5.0 years
3 - 5 Lacs
Noida, New Delhi, Gurugram
Work from Office
International Technical Support Executive Salary = Upto 5 Lpa International Tech Support Experience Required of minimum 6 months Location = Gurugaon & Noida Share cv on Whatsapp = 6367194878
Posted 2 weeks ago
1.0 - 4.0 years
2 - 6 Lacs
Hyderabad
Work from Office
You will be responsible for the day-to-day operations, managing escalations, and working closely with Client Service Engineers to improve our services. Principle duties and responsibilities Monitor ServiceNow ticket queue (ISD) and / or Slack IT Channel Gather and document information from reporter in a ServiceNow ISD ticket Access requests AD permission Account Groups Global Protect VPN support. Other Tier 1 support Manage and troubleshoot accounts and access via Active Directory. Troubleshoot macOS, Windows, and Linux endpoint issues, including application and OS level issues Troubleshoot network connectivity issues Responsible for providing phone, chat and email-based technical support Responsible for user satisfaction through effective handling of user problems. Ensure proper escalation procedures are followed. Performs assigned functions according to standardized policies and procedures. Knowledge, Skills and Abilities Working knowledge of Windows OS and Mac OS Working knowledge of PC architecture/technology Working knowledge and understanding of policies and procedures and the ability to determine the course of action based on given guidelines Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills Good Organizational, Analytical & Cognitive skills Excellent telephone and customer handling skills Ability to deal professionally with irate customers Ability to learn new products and technologies Excellent communication skills Good customer service skills, multitasking and leadership skills Ability to adjust quickly to the changing priorities and make quick decisions with limited information Primary Qualification BA/BS/Btech degree or equivalent practical experience Minimum 1- 3 years of IT Helpdesk support experience or in a similar role Excellent verbal and written communication skills. Experience with Active Directory, Google Workspace products, or similar platforms. Basic networking knowledge and troubleshooting skills (VPN, DHCP, DNS). Experience with macOS, Windows, and Linux troubleshooting in an enterprise environment. Technical troubleshooting - Should be able to troubleshoot issues related to hardware & software issues. Experience with ServiceNow or similar ticketing and knowledge management apps preferred. Excellent critical thinking, problem solving, and prioritization skills. Location: Hyderabad Mode of working: Work from office ** Immediate joiners are preferred. Interested candidates , please share the updated resumes to krithiga.meenakshisundaram@movate.com regards, Krithiga- TA Team
Posted 2 weeks ago
0.0 - 4.0 years
4 - 4 Lacs
Bangalore/ Bengaluru
Work from Office
We are Hiring for Technical support ( voice ) !! Work from office Qualification : Grad / UG ( Min 6m exp ) Location:Bangalore Salary:25k -32k Shifts :Rotational walkin Interview Call or whatsapp manya @ 9901777673 / 6364808230 / 9606521172 Required Candidate profile Looking for Excellent communication skills in English Candidates with International voice exp are preferred Interested candidates share your resumes to Careers@Glympsehr.com
Posted 2 weeks ago
1.0 - 6.0 years
3 - 7 Lacs
Bengaluru
Work from Office
JOB OPPORTUNITY FOR GRADUATE FRESHER & EXPERIENCE FOR BELOW SKILL WITH IMMEDUATE JOINING & BEST SALARY Fundamental Technical knowledge how on system trouble shooting, few prominent knowledge areas are:- Microsoft Windows Operating Systems (9X, NT,2000, XP) Microsoft Office Network Connectivity Print Services E-Mail and Internet mail Familiar with Lotus Notes and MS Outlook email clients. 1. Excellent communication skills, with neutral accent. 2. Excellent written communication skills with email etiquettes. 3. Good problem solving and analytical skills 4. Excellent customer service skills 5. Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when 6. Flexible to work 24 X 7. Educational Qualification: Any Graduation (Any B. E/ Any B. Tech will be an added advantage) Shifts Timings: Rotational Salary- 3.0L/ A to 10L/ A ( based on performance in interview). Freshers also can apply. Qualification Experience: (0-1) year in Technical support/ International Voice Process Salary: 10 LAKHS Contact Ponint Aditya : 9686682465 / 9686454871 / 7259027282 / 7760984460
Posted 2 weeks ago
1.0 - 3.0 years
4 - 7 Lacs
Mumbai
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Excel. Experience: 1-3 Years.
Posted 2 weeks ago
3.0 - 5.0 years
5 - 7 Lacs
Pune
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Checkpoint Firewalls and VPN.: Experience: 3-5 Years.
Posted 2 weeks ago
1.0 - 5.0 years
3 - 6 Lacs
Mumbai
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Application Packaging - Windows.
Posted 2 weeks ago
5.0 - 8.0 years
3 - 6 Lacs
Chennai
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: App-Cloud-Google. Experience: 5-8 Years.
Posted 2 weeks ago
3.0 - 5.0 years
4 - 8 Lacs
Thane
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Windows Server Admin. Experience: Experience:3-5 Years. Experience:Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the >
Posted 2 weeks ago
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