Summary
Description
Summary of This Role
Responsible for designing, implementing and maintaining Windows systems in company environments. This includes all approved vendor hardware and software for enabling the developmental, operational and production support groups to perform their assigned tasks. Serves as a technical resource for the company and is responsible for resolving issues with the hardware and software used at company installations.
What Part Will You Play
- Installs, documents, and configures Windows Operating Systems. May participate under guidance in Operational Acceptance Testing and evaluations as part of Service Integration, ensuring acceptability and usability on a scale, capacity, resiliency and reliability level. Assists more experienced team members in maintenance functions to become active participants. Contributes in reviews of basic designs and configures hardware, peripherals, services, settings, directories, storage, etc. in accordance with design requirements. May design and implement multi-site Windows Active Directory infrastructure.
- Monitors systems to ensure platforms are available in accordance with Service Level Agreements (SLAs). Offers basic support to ensure that the monitoring systems are available at all times and that the appropriate thresholds and alerts have been set to ensure system availability. Reacts and responds to events in accordance with escalation procedures. Provides basic statistical information to datacentre management for weekly and monthly status update. Acts as the role of 2nd line technical support. Participates in deployment changes in accordance with the Global Payments change control process. Raises, updates and closes change control tickets in accordance with Service Management guidelines.
- May review system logs, begin to detect and troubleshoot problems, and escalate to appropriate level. Assists with issue resolution as and when required, uses the available ticketing application to record activities. Provides on call support within the on call structure 24/7.
- Conducts basic system maintenance including patch management, firmware management and Windows Operating System upgrades in line with best practices across Global Payments and the industry at large. Provides out of hours support for pre-arranged changes and maintenance events.
- May assist in investigation of security breaches in accordance with Information Security guidelines. Assists in inspection of any issues identified via security monitoring applications. Reviews system access in line with the required practices and procedures following Information Security guidelines. Maintains the systems responsible to the level required to meet the Payment Card Industry (PCI), Security Standards and other applicable industry best practices.
- Assist in the preparation and review of availability of disaster recovery systems, maintaining code, configuration and documentation in-line with Production systems. Perform regular disaster recovery testing for internal and client facing systems.
- May interact with the respective client service representatives and works with various levels of team members across business units within the company. Provides team members with basic supporting documentation. May attend status calls when requested and provide basic technical support.
- May assist with the evaluation of all systems supported or maintained for potential service improvements utilizing automation and orchestrations technologies. Develops skills by attending the appropriate courses, utilization of reference materials, Internet resources, and vendor sponsored seminars.
What Are We Looking For in This Role
Minimum Qualifications
- Bachelor's Degree
- Relevant Experience or Degree in: Major in Computer Science preferred, other majors considered. Willing to accept additional experience in lieu of a degree.
- Typically No Related Experience Required
- Experience in system administration or related experience.
Preferred Qualifications
- Typically Minimum 2 Years Relevant Exp
- Implementing and maintaining Active Directory; Windows Server; MS Windows Clustering; enterprise SAN and NAS configurations; MS SCCM and VMware VCM; Antivirus Software, Application White Listing and Device Control; TCP/IP and other networking principles including DNS and DHCP; scripting language; Experience with managing VMWare virtualization technologies; Virtual Center Management and Administration; vSphere Server, vSphere Client, and vCenter Server; Installation and support of VMware View to include Pool Management, Entitlements, Upgrades, and Break/Fix; deploying virtual machines and use technologies such as Snapshots, clones, templates.
- MCSE Certified or equivalent
What Are Our Desired Skills and Capabilities
- Skills / Knowledge - Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.
- Job Complexity - Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally.
- Supervision - Normally receives detailed instructions on all work.
- Active Directory -
- Windows Server, MS Windows Clustering -
