81 Windows Support Jobs - Page 4

NO CAREER GAPS - DO NOT APPLY ON NAUKRI . 3 - 4 yrs Exp in System Admin & Desktop Support Night Shift SCCM & RMM Tools Azure Admin Office 365 Admin Windows AD Windows & Mac Outlook & Exchange . Direct Co Sanjay WApp: 888-464-3032 Call 022-4614-1600 . Required Candidate profile Desktop Support & System Admin Exp - 3-5 Years Permanent WFH Excellent Written English No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate 6-Day Work Rotational w/off WApp: 888-464-3032

JD for VIP Support engineer. Serve as the single point of contact for all technical escalations from customers and VIP users. Utilize over 10 years of experience with in-depth knowledge of Windows and MAC OS. Clearly explain and document technical issues for clients. Exhibit excellent interpersonal skills. Demonstrate strong written and verbal communication skills, particularly with C-level leaders. Maintain a customer-oriented attitude. Provide support for conference rooms and all-hands meetings. Excel in using MS Office tools, including PowerPoint and Excel. Possess excellent troubleshooting skills for MS Office products. Manage hardware and software break-fix for laptops and desktops. Guide customers through the installation of applications and computer peripherals. Have strong knowledge of video conference devices. Ask targeted questions to diagnose problems effectively. Test alternative pathways until issues are resolved. Record technical issues and solutions in logs. Escalate unresolved issues to the next level of support personnel. Follow up with clients to ensure their systems are functional. Report customer feedback and potential product requests. Assist in creating technical documentation and manuals. Identify, log, and resolve technical problems with software applications or network systems. Present potential changes and system improvements to senior team leaders for consideration and implementation. Ensure work is carried out within agreed service levels and in accordance with department guidelines. Create, maintain, and distribute progress reports to senior leadership. Maintain client databases with solutions and clear records of activities. Be available to travel and work after hours when necessary. Exhibit outstanding multitasking and problem-solving capabilities. Provide mentoring and technical training to team members. Conduct root cause analysis of incidents and recommend automation solutions.

Education: Bachelors degree in Computer Science, Information Technology, or related field, or equivalent work experience. Experience: Proven experience in providing technical support for both Mac and Windows environments. Familiarity with troubleshooting hardware, software, and network issues. Skills: Strong knowledge of Mac and Windows operating systems. Excellent problem-solving and communication skills. Ability to work independently and collaboratively in a team environment. Certifications (Optional): Certifications in Mac and Windows support, such as Apple Certified Support Professional (ACSP) and Microsoft Certified Desktop Support Technician (MCDST), would be a plus.

IT Support Engineer –L2 Windows admin - Work From Office only Koramangala Bangalore Compensation Package Starts from Rs. 32,000/- up to 40,000/- per Month Gross CTC Exp: 4 – 5 Years immediate Joiners Only Click here for JD https://lnkd.in/eiedQ4z7 Required Candidate profile Exp: 4 – 5 Years immediate Joiners Only Click here for JD https://lnkd.in/eiedQ4z7

NO CAREER GAPS - DO NOT APPLY NAUKRI . 3 - 4 yrs Exp in System Admin & Desktop Support Night Shift SCCM & RMM Tools Azure Admin * Office 365 Admin Windows AD Windows & Mac Outlook & Exchange . Direct Co Sanjay WApp: 888-464-3032 Call: 022-4614-1600 .

Ownership of technical issues through to conclusionGood command over English Assists both Service Desk Agents and Service Desk Trainees in the management of any issues through to conclusion Works with the team in dealing with major incidents, owning, escalating and following through to conclusion Monitors and analyse performance of Service Desk Agents handling live incoming calls and provides call coaching advice and guidance to Agents to improve the quality of the service delivered to the Customer Ensures Service Desk infrastructure has the correct level of functionality and is operational Supports contact and follow up for Resolver groups to progress Incident, Problem and Change chases initiated by Service Desk AgentsTeam Working Proactively assists other team members to achieve team objectives and targets, may run short training sessions for Service Desk Agents Supports discovery and documentation activities for the Service Desk Data Handling Ensures correct deployment of escalation route for all operational technical calls within Fujitsu and external resolving groups Ensures Knowledge base is maintained Reviews and filters all staff suggestions regarding any improvements to any aspect of the service and escalate to appropriate contact point Able to deal communicate complex technical instructions clearly and simply Able to resolve difficult technical problems taking into account a range of factors. Understands all scenarios detailed in current Business Continuity Plan documentation and have the ability to invoke when necessary. Makes recommendations and updates to all operational procedures Requires less (or no) supervision and is more able to deal with non-routine situations. Deals with escalations from Service Desk Agents and takes ownership of more difficult problemsTypically supports 1 customer/desk Could be internal and/or external customer Typical career path will be to Service Desk Team Manager or ITIL Process Manager Support the resolution of incidents to agreed service levels Assess and improve the skills and knowledge of Service Desk Agents Support assessing and implementing new service components. To act as point of support in dispute or uncertainty over appropriate resolver group for an incident. To ensure the Incident Management process, procedures and work instructions are adhered to by all relevant parties. For Process Controller : The main responsibility is Quality and Governance.