Get alerts for new jobs matching your selected skills, preferred locations, and experience range.
- 1 years
1 - 2 Lacs
Nagpur
Work from Office
Job Position: Technical Support Engineer Job Location- Nagpur Are you a recent graduate passionate about technology and eager to launch your career in IT? We are looking for enthusiastic freshers with strong English communication skills and a willingness to learn, grow, and contribute in a fast-paced tech environment. Key Responsibilities: Deliver first-level technical support for IT-related issues. Troubleshoot and resolve service requests and incidents efficiently. Assist in administering and supporting Microsoft services and cloud applications. Support network-related issues and collaborate on cloud-based solutions. Document support processes, issues, and resolutions clearly. Communicate professionally with clients and internal teams. Who Were Looking For: Recent graduates (B.Tech/B.E./B.Sc. in CS/IT or related fields). Excellent English communication skills – both written and verbal. A keen interest in learning about IT support, Microsoft admin, and cloud services. Basic knowledge of networking and cloud technologies. Strong problem-solving ability and willingness to adapt quickly. Team player with a proactive mindset. What We Offer: Competitive salary and benefits. Comprehensive training & mentorship programs. A collaborative and inclusive work environment. Career growth opportunities within the company. Exposure to a broad spectrum of technologies and real-world IT practices.
Posted 1 month ago
1 - 3 years
2 - 6 Lacs
Mumbai Suburban
Hybrid
In this role, you will handle escalated support tickets, conduct in- depth diagnostics, and play a critical role in deploying software on our self-ordering kiosks at client locations.• Candidates mail your resume : yogini.fortumax@gmail.com
Posted 1 month ago
3 - 8 years
2 - 7 Lacs
Gandhinagar
Work from Office
I hope this email finds you well! We have an opening for IT Support Specialist Sr. at Telus Digital, Gandhinagar, Gujarat. Please find below the key responsibilities, qualifications, and expectations for this role, we believe your background and experience align well with what we're looking for, and we'd love for you to review it in detail. Job Description: Role: IT Support Specialist Sr. Work Location: Gift City, Gandhinagar Working Mode: 5 days Work from office Shift Timings: Rotational Flexible Shift (including Night shift) Position Overview: The Desktop EUC Support Specialist is responsible to provide first line support to internal and external clients, administration staff, and EUC specialists in assisting them with additional hardware and software requirements and making sure that the systems are working properly according to company standards. Roles and Responsibilities: This resource is responsible for providing technical support to both operations and staff, always looking for continuous improvement in the processes established, and is also responsible for ensuring the availability of computing resources to the organization. Provide technical support to the various technological platforms of the company (hardware, software) and implementing security policies, ensuring connectivity systems, patching, coordinate and monitor the implementation of best practices and support projects, support the area of technology in the development and operation of accounts, among others Physical and Remote Support To maintain a high degree of customer service for all support queries and adhere to all service management principles. To take ownership of user problems and be proactive when dealing with user issues. Respond to inquiries from internal clients and help them resolve any hardware or software problems. Support users in the use of computer equipment by providing necessary training and advice. To perform changes on distro lists and organizational units within G-suite To complete updates, patches, and software deployments. To perform VLAN Changes Serve as the main POC for any IT related activities happening in the site or sites under their scope Keep adequate IT Asset management controls for the assets under their responsibility. About Telus Digital: Telus Digital is the operating name of Telus International Inc., a Canadian technology company. TELUS (NYSE & TSX: TIXT) designs, builds, and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The companys services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS's integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation, and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS partners with brands across strategic industry verticals, including tech and games, communications and media, eCommerce and fintech, banking, financial services and insurance, healthcare, and travel and hospitality. TELUS's unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. Since 2007, the company has positively impacted the lives of more than 1.2 million citizens around the world, building stronger communities and helping those in need through large-scale volunteer events and charitable giving. Five TELUS Community Boards have provided $5.1 million in funding to grassroots charitable organizations since 2011. TELUS India is a leading India-based provider of digitally-enabled customer experience and business process solutions and a proud member of the TELUS International family. Today, TELUS India has four sites -- two in Noida and one in Bengaluru, and one we are in process of setting up our shared service center in Gandhinagar. Learn more at: www.telusdigital.com If the role resonates with you and you would like to proceed further, please share with me your updated resume with below details : Role Name Email ID Number Alternate Number Gender Married (Yes / No) Total Exp (in Years) Relevant Exp (in Years) Current Employer Designation Notice Period Current Shift Time: Reason for Change CCTC (Fixed) + Variable ECTC (Fixed) Current Location Hometown Location Comfortable with Job location: Current Interviews: Current Offers: Highest Edu: Any Certifications: Comfortable with job shift timings: Interview availability (Video): Looking forward to hearing from you
Posted 1 month ago
2 - 6 years
0 Lacs
Chennai
Hybrid
Role & responsibilities Direct Responsibilities 1. Monitor the applications (presentation and middleware layers, database, scheduled tasks) 2. Incident troubleshooting, communicate status to end users, prevent future occurrences 3. Deploy new releases and patches in production 4. Implement application configuration changes 5. Automate and schedule applicative production and recurrent tasks 6. Work on projects related to application improvement, migrations 7. Manage Staging environments 8. Define, implement, and maintain the disaster recovery plan Contributing Responsibilities 1. Study application evolutions with the development and business analysis teams 2. Create and maintain documentation 3. Gather knowledge and share within the teams 4. Suggest improvements to help team reduce repetitive BAU tasks Technical & Behavioral Competencies Desired Technical Skills: Knowledge & understanding of SQL Server / Sybase / Oracle Understanding of T-SQL or PL/SQL Excellent knowledge and understanding of Active directories Excellent Understanding of Windows/UNIX operating system Excellent knowledge and understanding of Perl, PowerShell scripting, Excellent knowledge and understanding of Oracle 11g/PLSQL Excellent Communication Skills Business/Customer facing skills ITIL Foundation level trained / certified. Optional Technical Skills: C# VC++ ASP.NET, VB 6, MOS-2007, WCF Preferred candidate profile
Posted 1 month ago
1 - 6 years
3 - 8 Lacs
Pune, Bengaluru, Gurgaon
Work from Office
6 month of Experience in Technical Customer Support / L1 / L2 / CCNA Certified / Cloud Support 5 Days Working Rotational Shift Salary 4.5lpa to 8 lpa Job Location - Gurgaon, Bangalore, Chennai, Pune, Thane, Mumbai Required Candidate profile Must have 1 Year of experience in Technical Support (L1 & L2) Must have Knoweldge :- O365/Cloud Server/Azure/Windows/OS/Active Directory/Networking/DHCP/DNS Share ur CV - tscv2708@gmail.com
Posted 1 month ago
1 - 6 years
3 - 8 Lacs
Pune, Bengaluru, Gurgaon
Work from Office
6 month of Experience in Technical Customer Support / L1 / L2 / CCNA Certified / Cloud Support 5 Days Working Rotational Shift Salary 4.5lpa to 8 lpa Job Location - Gurgaon, Bangalore, Chennai, Pune, Thane, Mumbai Required Candidate profile Must have 1 Year of experience in Technical Support (L1 & L2) Must have Knoweldge :- O365/Cloud Server/Azure/Windows/OS/Active Directory/Networking/DHCP/DNS Share ur CV - tscv2708@gmail.com
Posted 1 month ago
- 3 years
2 - 5 Lacs
Hyderabad
Hybrid
Hello Everyone, We are hiring from technical support international voice process for one of the Big4 clien t. Kindly reach me on 9353629875 soumya.s@dynpro.in Technical Support (International Voice Process) Payroll: Dynpro ( Contract2Hire) Experience: 0- 3 Years Graduation Rotational Shift Work Location: Hyderabad ( Mind Space ) Hybrid Model Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac Knowledge of Network and Internet troubleshooting Knowledge of PDA (mobile devices) Setup & troubleshooting Knowledge of Active Directories Please share your profiles to the below mentioned details Note: Looking for some one who can join with in 0-15 Days. Kindly share the updated CV if the profile is match as per the below mentioned details. Exp: Rel Exp: Ctc: Exp Ctc: NP: Warm Regards, Soumya Soudi 9353629875 soumya.s@dynpro.in HR Recruiter DynPro India Pvt. Ltd.,
Posted 1 month ago
2 - 4 years
3 - 4 Lacs
Sonipat
Work from Office
Hiring for IT Specialist @ Sersa, Sonipat in IT & Technical Support Department Exp.- Minimum 2years exp. in an IT role salary- 30-40k good knowledge of Window/Linux enviornment and networking and troubleshooting int. candidate cont. on- 8222822052
Posted 1 month ago
2 - 4 years
4 - 9 Lacs
Bengaluru
Work from Office
Greeting from Infosys BPM Ltd., We are hiring for L1support/Linux admin/Networking skills. Please walk-in for interview on 8th April 2025 at Bangalore location Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume *** https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-210595 Interview details Interview Date: 8th April 2025 Interview Time: 10 AM till 1 PM Interview Venue: Bangalore :: Infosys JP Nagar Infosys BPM Limited, #785,Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road,Sarakki,1st Phase JP Nagar, Bengaluru, Karnataka560078, Landmark: Near Sindhoor Convention Centre Please find below Job Description for your reference: Work from Office*** Min 2 years of experience on project is mandate*** Job Description: L1 Support (Windows Desktop Support) Voice Experience in a technical support role, preferably with Windows environments. Strong understanding of Windows operating systems, including troubleshooting common issues. Excellent communication and interpersonal skills, with the ability to explain technical concepts in a user-friendly manner. Active listening skills and a genuine desire to help others. Proficient in PC troubleshooting methodologies and remote access tools. Job Description: Linux Admin Installation and general support of Linux operating systems to support migration to newer OS and hardware. Research/analyze/define/propose/design/document/implement solution to achieve business objectives. Candidate must have extensive knowledge and real-world experience with Linux. Red hat, CentOS, and Debian are preferred. Job Description: Networking Hands on experience in Switching & Routing is must. Network engineer is responsible for day-to-day Delivery & operation work organization network. Should manage LAN, WAN, Firewall, monitoring tools Strong understanding of routing protocols like BGP, OSPF, EIGRP. Strong understanding of various switching protocols like STP, RSTP, VLAN, HSRP, VRRP, link-aggregation. Strong understanding of various tunnel like GRE, IPSEC, NAT & ACL. Knowledge on virtual-router, routing-instances, IPSec Tunnels. Skilled in creating High-Level Design (HLD) of network diagram in Visio or draw.io Experience in firewall (Juniper, Fortinet, CISCO ASA) Knowledge on Open VPN Knowledge on monitoring tools. REGISTRATION PROCESS: The Candidate ID & SHL Test(AMCAT ID) is mandatory to attend the interview. Please follow the below instructions to successfully complete the registration. (Talents without registration & assessment will not be allowed for the Interview). Candidate ID Registration process: STEP 1: Visit: https://career.infosys.com/joblist STEP 2: Click on "Register" and provide the required details and submit. STEP 3: Once submitted, Your Candidate ID(100XXXXXXXX) will be generated. STEP 4: The candidate ID will be shared to the registered Email ID. SHL Test(AMCAT ID) Registration process: This assessment is proctored, and talent gets evaluated on Basic analytics, English Comprehension and writex (email writing). STEP 1: Visit: https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fautologin-talentcentral.shl.com%2F%3Flink%3Dhttps%3A%2F%2Famcatglobal.aspiringminds.com%2F%3Fdata%3DJTdCJTIybG9naW4lMjIlM0ElN0IlMjJsYW5ndWFnZSUyMiUzQSUyMmVuLVVTJTIyJTJDJTIyaXNBdXRvbG9naW4lMjIlM0ExJTJDJTIycGFydG5lcklkJTIyJTNBJTIyNDE4MjQlMjIlMkMlMjJhdXRoa2V5JTIyJTNBJTIyWm1abFpUazFPV1JsTnpJeU1HVTFObU5qWWpRNU5HWTFOVEU1Wm1JeE16TSUzRCUyMiUyQyUyMnVzZXJuYW1lJTIyJTNBJTIydXNlcm5hbWVfc3E5QmgxSWI5NEVmQkkzN2UlMjIlMkMlMjJwYXNzd29yZCUyMiUzQSUyMnBhc3N3b3JkJTIyJTJDJTIycmV0dXJuVXJsJTIyJTNBJTIyJTIyJTdEJTJDJTIycmVnaW9uJTIyJTNBJTIyVVMlMjIlN0Q%3D%26apn%3Dcom.shl.talentcentral%26ibi%3Dcom.shl.talentcentral%26isi%3D1551117793%26efr%3D1&data=05%7C02%7Comar.muqtar%40infosys.com%7Ca7ffe71a4fe4404f3dac08dca01c0bb3%7C63ce7d592f3e42cda8ccbe764cff5eb6%7C0%7C0%7C638561289526257677%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=s28G3ArC9nR5S7J4j%2FV1ZujEnmYCbysbYke41r5svPw%3D&reserved=0 STEP 2: Click on "Start new test" and follow the instructions to complete the assessment. STEP 3: Once completed, please make a note of the AMCAT ID( Access you Amcat id by clicking 3 dots on top right corner of screen). NOTE: During registration, you'll be asked to provide the following information: Personal Details: Name, Email Address, Mobile Number, PAN number. Availability: Acknowledgement of work schedule preferences (Shifts, Work from Office, Rotational Weekends, 24/7 availability, Transport Boundary) and reason for career change. Employment Details: Current notice period and total annual compensation (CTC) in the format 390000 - 4 LPA (example). Candidate Information: 10-digit candidate ID starting with 100XXXXXXX, Gender, Source (e.g., Vendor name, Naukri/LinkedIn/Found it, or Direct), and Location Interview Mode: Walk-in Attempt all questions in the SHL Assessment app. The assessment is proctored, so choose a quiet environment. Use a headset or Bluetooth headphones for clear communication. A passing score is required for further interview rounds. 5 or above toggles, multi face detected, face not detected, or any malpractice will be considered rejected Once you've finished, submit the assessment and make a note of the AMCAT ID (15 Digit) used for the assessment. Documents to Carry: Please have a note of Candidate ID & AMCAT ID along with registered Email ID. Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Please carry 2 set of updated Resume/CV (Hard Copy). Please carry original ID proof for security clearance. Please carry individual headphone/Bluetooth for the interview. Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance. Regards, Infosys BPM Recruitment team.
Posted 2 months ago
3 - 4 years
2 - 4 Lacs
Hyderabad
Remote
NO CAREER GAPS - DO NOT APPLY ON NAUKRI To Apply, WApp CV to 888-464-3032 . 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM & RMM Tools Office 365 Admin Center Windows Active Directory Windows & Mac Outlook . Call 022-4614-1600 . Required Candidate profile Excellent Written English Desktop Support & System Admin Exp - 3-4 Years Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate 6-Day Work Rotational w/off WApp: 888-464-3032
Posted 2 months ago
3 - 4 years
2 - 4 Lacs
Bengaluru
Remote
NO CAREER GAPS - DO NOT APPLY ON NAUKRI To Apply, WApp CV to 888-464-3032 . 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM & RMM Tools Office 365 Admin Center Windows Active Directory Windows & Mac Outlook . Call 022-4614-1600 . Required Candidate profile Excellent Written English Desktop Support & System Admin Exp - 3-4 Years Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate 6-Day Work Rotational w/off WApp: 888-464-3032
Posted 2 months ago
3 - 4 years
2 - 4 Lacs
Pune
Remote
NO CAREER GAPS - DO NOT APPLY ON NAUKRI To Apply, WApp CV to 888-464-3032 . 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM & RMM Tools Office 365 Admin Center Windows Active Directory Windows & Mac Outlook . Call 022-4614-1600 . Required Candidate profile Excellent Written English Desktop Support & System Admin Exp - 3-4 Years Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate 6-Day Work Rotational w/off WApp: 888-464-3032
Posted 2 months ago
3 - 4 years
2 - 4 Lacs
Pune
Remote
NO CAREER GAPS - DO NOT APPLY ON NAUKRI To Apply, WApp CV to 888-464-3032 . 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM & RMM Tools Office 365 Admin Center Windows Active Directory Windows & Mac Outlook . Call 022-4614-1600 . Required Candidate profile Excellent Written English Desktop Support & System Admin Exp - 3-4 Years Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate 6-Day Work Rotational w/off WApp: 888-464-3032
Posted 2 months ago
3 - 4 years
2 - 4 Lacs
Bengaluru
Remote
NO CAREER GAPS - DO NOT APPLY ON NAUKRI To Apply, WApp CV to 888-464-3032 . 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM & RMM Tools Office 365 Admin Center Windows Active Directory Windows & Mac Outlook . Call 022-4614-1600 . Required Candidate profile Desktop Support & System Admin Exp - 3-4 Years Permanent WFH Excellent Written English No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate 6-Day Work Rotational w/off WApp: 888-464-3032
Posted 2 months ago
3 - 4 years
2 - 4 Lacs
Pune
Remote
NO CAREER GAPS - DO NOT APPLY ON NAUKRI WApp CV to 888-464-3032 . 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM & RMM Tools Office 365 Admin Center Windows Active Directory Windows & Mac Outlook etc . Call Sanjay 022-4614-1600 . Required Candidate profile Desktop Support & System Admin Exp - 3-4 Years Permanent WFH Excellent Written English No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate 6-Day Work Rotational w/off WApp: 888-464-3032
Posted 2 months ago
4 - 5 years
4 - 6 Lacs
Mumbai
Work from Office
What would you be required to do? Ensure that the IT Helpdesk tickets are monitored, resolved and closed in line with the agreed KPIs described within the IT SLA document. Ensure that the working processes are executed in line with the agreed standards and workflows (such as user creation (starter & leaver process), adjustments required in relation to end-users configurations) etc. Maintaining computer networks and systems including software, mainframes and other physical hardware Installing and configuring infra equipment to update or fix hardware or software issues Monitoring computer systems to improve system performance Communicating networking issues to other employees and management Fixing software and hardware configuration issues for users on-demand or from inspection of the systems Contribute to ensuring effective corporate governance, risk management and internal controls Identify opportunities for automation, and assist with the development of automation systems to address those opportunities. Manage users using Windows Enterprise server operating systems, in combination with Active Directory User Management Proven technical IT support experience, that will enable you to work on a day-to-day basis Ensuring effective corporate governance like Inventory, Vendor & Stakeholder management for internal controls What are we looking for? Excellent communication skills, proactive attitude, flexible approach and enthusiastic manner Good administration, planning and organisational skills (prioritise & work to deadlines) BCA, Diploma in computer engineer, B.tech, BSC IT of 5 years experience individual role.
Posted 2 months ago
2 - 7 years
3 - 5 Lacs
Gurgaon
Work from Office
Greetings! Immediate hiring for Tech Support Exe - Gurgaon(WFO & US Shift) Candidate should interested for US Shift WFO From Gurgaon Min 2y of exp as Tech support in US shift Cab & meal facility available Immediate joiner Excellent comms require
Posted 2 months ago
3 - 4 years
2 - 3 Lacs
Pune
Remote
NO CAREER GAPS - DO NOT APPLY ON NAUKRI . 3 - 4 yrs Exp in System Admin & Desktop Support Night Shift SCCM & RMM Tools Office 365 Admin Center Windows AD Windows & Mac Outlook & Exchange . Direct Co Sanjay WApp: 888-464-3032 Call 022-4614-1600 . Required Candidate profile Desktop Support & System Admin Exp - 3-4 Years Permanent WFH Excellent Written English No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate 6-Day Work Rotational w/off WApp: 888-464-3032
Posted 2 months ago
3 - 4 years
2 - 3 Lacs
Hyderabad
Remote
NO CAREER GAPS - DO NOT APPLY ON NAUKRI . 3 - 4 yrs Exp in System Admin & Desktop Support Night Shift SCCM & RMM Tools Office 365 Admin Center Windows AD Windows & Mac Outlook & Exchange . Direct Co Sanjay WApp: 888-464-3032 Call 022-4614-1600 . Required Candidate profile Desktop Support & System Admin Exp - 3-4 Years Permanent WFH Excellent Written English No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate 6-Day Work Rotational w/off WApp: 888-464-3032
Posted 2 months ago
3 - 4 years
2 - 3 Lacs
Bengaluru
Remote
NO CAREER GAPS - DO NOT APPLY ON NAUKRI . 3 - 4 yrs Exp in System Admin & Desktop Support Night Shift SCCM & RMM Tools Office 365 Admin Center Windows AD Windows & Mac Outlook & Exchange . Direct Co Sanjay WApp: 888-464-3032 Call 022-4614-1600 . Required Candidate profile Desktop Support & System Admin Exp - 3-4 Years Permanent WFH Excellent Written English No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate 6-Day Work Rotational w/off WApp: 888-464-3032
Posted 2 months ago
1 - 4 years
2 - 5 Lacs
Bengaluru
Work from Office
• Minimum 2 to 5 years of experience with IT Service Desk • Experience working with Global Team. • Manage and prioritise the solution of issues, queries, to maintain SLA on the support tickets. • Create user documents, including FAQs, workbooks, and manuals • Contribute to improving the overall experience and usage of the platforms • Revise existing processes of the department and, ideally, propose improvements Responsibilities • Serve as the initial point of contact for all end-user reported issues or requests. • Provide technical support primarily for external customers. • Deliver first-line telephone technical support for hardware, operating systems, sub systems, and/or applications • Utilize basic diagnostic techniques to identify problems, investigate causes, and recommend solutions for common failures. • Assume full ownership of end-user issues until resolution, ensuring follow-up as required by process mandates. • Follow escalation matrix to complex problems to desk side staff or other resolver groups • Maintain call quality and response times according to agreed SLAs, ensuring all cases are accurately updated in the system.
Posted 2 months ago
3 - 8 years
5 - 8 Lacs
Bengaluru
Work from Office
JOB REQUIREMENTS Helpdesk/Technical Support: Provide first-level support for Windows OS, MAC, Google Workspace, Office 365, antivirus software, and endpoint tools. Troubleshoot hardware and software issues, resolve technical problems, and provide guidance to end-users. Assist with the setup, configuration, and maintenance of desktops, laptops, and other IT peripherals Networking Support: Assist with basic configuration and troubleshooting of routers, switches, and other networking equipment. Assist in setting up LAN/WAN connections, ensuring proper connectivity, and resolving network-related issues. Collaborate with network service providers to maintain a reliable and secure network infrastructure. Systems Monitoring and Auditing: Conduct regular audits of IT systems, ensuring compliance with security protocols and industry standards. Evaluate and recommend new systems and software solutions to enhance operational efficiency. Coordinate software migrations, data migrations, and provide support during the transition process. Operations Management: Oversee the delivery and setup of new laptops for employees, ensuring proper configuration and installation of necessary software. Manage office landline services, including responding to inquiries, troubleshooting issues and coordinating with service providers. Oversee the delivery and setup of new laptops for employees, ensuring proper configuration and installation of necessary software. Manage office landline services, including responding to inquiries, troubleshooting issues and coordinating with service providers.
Posted 2 months ago
0 - 2 years
2 - 4 Lacs
Bangalore Rural
Work from Office
We are hiring for Technical Support Responsibilities: Respond promptly and professionally to customer inquiries via email, chat, and phone. Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives. Diagnose and troubleshoot technical issues related to our platform, courses, and resources. Understanding of company products, services, and policies. Provide step-by-step guidance to users on problem resolution. Educate users on platform features, functionalities, and best practices. Follow standard operating procedures & escalate where appropriate to internal teams for faster resolution. Keep records of all conversations in our CRM in a comprehensible way. Collaborate with internal teams to address and escalate technical issues as needed. Gather user feedback on their experience and communicate insights to the development team. Identify recurring issues and contribute to continuous improvement efforts. Taking part in training and other learning opportunities to expand knowledge of company and position. Adhering to all company policies and procedures Skillset Must have : Fluency in spoken and written in English, spoken in Hindi and one native language. Knowledge on Basic PC hardware, Windows OS. Typing speed minimum 25 words per min. Should have : Strong problem solving and customer handling skills. Good reading and comprehension skills. Good understanding of PC working principle. Good to have:- Knowledge about the Lenovo products and call center processes. Knowledge of Windows 10/11 installation & troubleshoot, Drivers installation and application troubleshoot. Any hardware Certification will be an added advantage. Basic knowledge on Sales support (Upsell). 2+ years experience in similar field. If interested Please share your updated CV to manikandan.nataraj@thakralone.in
Posted 3 months ago
3 - 4 years
2 - 4 Lacs
Bengaluru
Remote
NO CAREER GAPS - DO NOT APPLY ON NAUKRI . 3 - 4 yrs Exp in System Admin & Desktop Support Night Shift SCCM & RMM Tools Azure Admin Office 365 Admin Windows AD Windows & Mac Outlook & Exchange . Direct Co Sanjay WApp: 888-464-3032 Call 022-4614-1600 . Required Candidate profile Desktop Support & System Admin Exp - 3-5 Years Permanent WFH Excellent Written English No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate 6-Day Work Rotational w/off WApp: 888-464-3032
Posted 3 months ago
3 - 4 years
2 - 4 Lacs
Hyderabad
Remote
NO CAREER GAPS - DO NOT APPLY ON NAUKRI . 3 - 4 yrs Exp in System Admin & Desktop Support Night Shift SCCM & RMM Tools Azure Admin Office 365 Admin Windows AD Windows & Mac Outlook & Exchange . Direct Co Sanjay WApp: 888-464-3032 Call 022-4614-1600 . Required Candidate profile Desktop Support & System Admin Exp - 3-5 Years Permanent WFH Excellent Written English No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate 6-Day Work Rotational w/off WApp: 888-464-3032
Posted 3 months ago
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