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6.0 - 11.0 years

8 - 14 Lacs

Bengaluru

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AD/AAD: Azure AD Architect Azure Group Policy, Groups, OU creation/modification/deletion Azure Conditional Access policy creation/modification/deletion Azure Access Package creation MTO sync and Entity integration App registration Audit closure Vulnerability and Risk closure New feature rollout AD to AAD sync Automations of repetitive tasks Handling outages Troubleshoot Active Directory authentication and LDAP configuration issues Work cross functional with other teams to drive initiatives Developing comprehensive test cases to include testing scenarios for both normal and degraded (e.g., disaster recovery, continuity of operations, data recovery/spills, ) operations, pass/fail criteria, performance criteria, capacity planning, measurement criteria, results analysis procedures, and results/status reporting criteria Knowledge of certificate-based authentication, PKI and ADFS infrastructure Replication Maintenance Event Log Management Systems Auditing Familiar with PowerShell scripting

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3.0 - 5.0 years

5 - 7 Lacs

Chennai

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Handled large database estates and managed TB size of databases Installation and administration of multiple versions of databases on multiple Unix platforms and Windows servers Design and implement the high availability solutions (RAC, Golden Gate and Dataguard) Install, configure and manage ASM instances in oracle Plan and execute major migrations and upgrades Define and configure the disk and diskgroups in ASM and troubleshoot Manage and administer the databases on Exadata machine Plan the database upgrade, migration and patching Plan and implement the backup/recovery on need basis Hardware tech refresh (host to host database move) Coordinate and work with database vendors for resolution on major incidents Database refresh, re-org, backup using RMAN and 3rd party tools Install and configure grid control database monitoring tools Install, Administer, manage and troubleshoot Oracle grid control Define performance benchmarks and metrics Periodic database instance performance review and tuning recommendation Proactive database analysis and suggestion to application team / business Write and troubleshoot shell scripting, SQL and PL/SQL scripts Primarily role is supporting the production and non-prod database environments Ensure the reduction of repeated errors through implementation of necessary checkpoints Contribute towards evaluation of tools, products and software selection SLA tracking and reporting to Higher management Prepare and Maintain Standard Operating Procedure for all activities Proactive identification of risks and mitigation of the same Technical presentation on emerging technologies. Foresee the need for newer technology based trainings on customer needs and provide suggestions for such trainings to Project Manager. Implement and Periodical check on Automation Implement and Periodical check on DB Security Identify, document and track Technology related risks and mitigation plan in the project Technical and Process guidance to L2 and L1 DBA Provide 24x7 and on call support for critical application databases Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Oracle Database Admin Experience : 3-5 Years.

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10.0 - 15.0 years

20 - 25 Lacs

Bengaluru

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6.0 - 11.0 years

11 - 15 Lacs

Bengaluru

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Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Software Engineer, you will design, develop, create, modify, and validate embedded and cloud edge software, applications, and/or specialized utility programs that launch cutting-edge, world class products that meet and exceed customer needs. Qualcomm Software Engineers collaborate with systems, hardware, architecture, test engineers, and other teams to design system-level software solutions and obtain information on performance requirements and interfaces. Job Overview Create software/firmware test plans, addressing requirements traceability matrix and test coverage, with respect to feature requirements Design, develop, execute and maintain automated software/firmware test suites for the purpose of verifying quality and compliance of Qualcomm products at functional, integration and system levels Manually test, where appropriate, the customer experience of installation and deployment of Qualcomm hardware and software in a mobile, compute and automotive environment. Assist in the creation of a Quality Engineering/Release engineering process with emphasis on continuous integration and continuous deployment Assist in achieving production-level software readiness, implement customer use-cases, workload analysis models, workload creation, and collaborating with other teams on bring-up/debug/diags Focus on ensuring that existing Operating Systems and customer usage environments run well, while identifying strong opportunity for enhancements, from a power and performance perspective. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 6+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 5+ years of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Engineering or related work experience. 3+ years of work experience with Programming Language such as C, C++, Java, Python, etc. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. 2+ years of work experience with Programming Language such as C, C++, Java, Python, etc. Preferred Qualifications: 8+ years of experience in Software/Firmware Validation Demonstrated software test engineering in SW/FW engineering with focus on Data Center Servers (minimum 5 years). Strong understanding and experience in software/firmware test automation techniques Extensive experience working with operating systems like Ubuntu Server, RHEL, SUSE, similar or Windows server Work with multiple SW/HW Engineering teams to ensure that all requirements and features of reference platform requirements have been validated at a component, integration, functional and system level Strong programming skills with experience in C and/or Python programming languages Experience developing automated software/firmware test cases for server platforms, supporting bring-up and production SW releases Nice to have: Prior Experience with SW/FW integration at BIOS/UEFI, BMC firmware, Operating System for x86/ARM64/RISC-V 64bit for server platforms. Strong understanding of Server firmware Standards, opensource Implementation and specifications for ARM64-based servers Principal Duties and Responsibilities: Leverages advanced Software knowledge and experience to design, develop, create, modify, and validate embedded and cloud edge software, applications, and/or specialized utility programs. Analyzes user needs, software requirements, and time and cost constraints to design and customize software for optimal operational efficiency. Designs and implements software modules for large-scale products and systems. Participates in and leads design, coding, unit testing, debugging, and integration efforts to ensure projects are completed to specifications and schedules. Performs complex code reviews and regression tests as well as triages and fixes issues to ensure the quality of code. Collaborates with individuals outside the software function (e.g., Hardware, Systems, and Test engineers) to ensure solutions work with other components of a specific project. Writes detailed technical documentation for complex Software projects. Level of Responsibility: Works independently with minimal supervision. Provides supervision/guidance to other team members. Decision-making is significant in nature and affects work beyond immediate work group. Requires verbal and written communication skills to convey information. May require basic negotiation, influence, tact, etc. Has a moderate amount of influence over key organizational decisions (e.g., is consulted by senior leadership to make key decisions). Tasks often require multiple steps which can be performed in various orders; extensive planning, problem-solving, and prioritization must occur to complete the tasks effectively. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

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5.0 - 8.0 years

7 - 11 Lacs

Bengaluru

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Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations End Point Security Engineer 5-8 years of experience in ensuring security policies are in place and enforced. They manage endpoint protection, encryption, and compliance policies to secure the devices through endpoint management solutions. Relevant Experience: Understanding Customer's security posture and requirements and replicating them in Intune. Setting up BitLocker encryption Configuring compliance policies, and managing security baselines Managing security settings such as firewall rules, Defender policies, and device compliance settings Collaborate with cross-functional teams to understand business requirements and translate them i Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Microsoft Active Directory Admin. Experience: 5-8 Years.

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2.0 - 5.0 years

2 - 4 Lacs

Coimbatore

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Job Title System Administrator Department Information Technology Reporting to Process Manager - IT RESPONSIBILITIES: Install and support LANs, WANs, network segments, Internet, and intranet systems. Install and maintain network hardware and software. Analyze and isolate issues. Monitor networks to ensure security and availability to specific users. Evaluate and modify system's performance. Identify user needs. Determine network and system requirements. Maintain integrity of the network, server deployment, and security. Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations. Design and deploy networks. Perform network address assignment. Assign routing protocols and routing table configuration. Assign configuration of authentication and authorization of directory services. Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers. Maintain network servers such as file servers, VPN gateways, and intrusion detection systems. Administer servers, desktop computers, printers, routers, switches, firewalls, Vonage, phones, personal digital assistants, smart phones, software deployment, security updates and patches. QUALIFICATIONS: Any Graduation 2-5 Years of Experience OTHER REQUIRED S: Windows Servers , Active Directory, DHCP, DNS Linux and Unix operating system general administration XenCenter , VMware etc., Hardware installation, troubleshooting Use of general diagnostic, maintenance, monitoring and related tools to support the above Problem solving skills Customer service skills Ability to work under pressure Writing skills Disaster planning Learning skills

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12.0 - 14.0 years

9 - 13 Lacs

Kolkata

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Job Title - GN - Industry Utility Solution Architect Management Level: 7-Manager Location: Bengaluru, BDC7A Must-have skills: Ami Pro Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. Principal Duties And Responsibilities: Working closely with our clients in Utilities, Consulting professionals design, build and implement strategies that can help enhance business performance. They develop specialized expertisestrategic, industry, functional, technicalin a diverse project environment that offers multiple opportunities for career growth. The opportunities to make a difference within exciting client initiatives are limitless in this ever-changing business landscape. Here are just a few of your day-to-day responsibilities. Identifying, assessing and solvingcomplex business problemsfor area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors Overseeing the production and implementation of solutions covering multiple cloud technologies, associated Infrastructure / application architecture, development and operating models Helping to integrate large-scale systems involving on-premises technology and public cloud platforms business problems and challenges by enabling an architecture transformation, painting a picture of, and charting a journey from the current state to a to-be enterprise environment Implementing programs/interventions that prepare the organization for implementation of new business processes Managing multi-disciplinary teams to shape, sell, communicate and implement programs Developing our offerings and assets Mentoring and developing our people Experience: Business case : Experience in articulating business value and developing the business case for migrating to cloud. SAP HANA S/4 Solution Design :Able to drive the business need discussions and able to map the requirements to SAP S/4 HANA system and design the process. Good knowledge and understanding of SAP Technical architecture. Good knowledge and understanding on SAP to Cloud Migration Cloud Assessment: Cloud readiness maturity assessment, Planning and assessment of cloud solutions/platforms, Application assessment and migration planning, Cloud operating model design, Business case development, TCO and vendor evaluation Cloud Architecture: Develop hybrid cloud reference architecture, Define target state cloud architecture, Experience with private and public cloud architectures, pros/cons, and migration considerations, Microservices architecture and Hybrid cloud integration architecture Cloud Migration - Plan and manage cloud migrations, including validating application dependencies, ability to coordinate across different stakeholders, deliver cloud migration roadmaps and manage execution from a cloud project management perspective. Cloud Deployment Hybrid Cloud architecture design, integration and security, Experience in - Cloud platforms - AWS, Azure, Google Cloud Platform, , experience in Virtualization Platforms (e.g. VMWare, Hyper-V, etc.). Deployment architecture of SaaS / PaaS (Salesforce, SAP, MS, Oracle) Devops and Agile methodologies, processes and tools Experience in working with large US and UK&I clients (Preferred) Cloud architect certified (Azure, AWS etc.) Key Competencies and Skills: Strong desire to work in technology-driven business transformation The ability to develop technology solutions and value adding propositions and take these to market. Strong knowledge of technology trends across Utilities and digital and how the SAP S/4 HANA solution can be applied to address problems and opportunities. Comfort conveying both high-level and detailed information, adjusting the way ideas are presented to better address varying social styles and audiences. Leading proof of concept and/or pilot implementations and defining the plan to scale implementations across multiple technology domains Exceptional interpersonal and presentation skills - ability to convey technology and business value propositions to senior stakeholders Team oriented and collaborative working style, both with clients and those within the organization. Capacity to develop high impact thought leadership that articulates a forward thinking view of the market. Ability to develop and maintain strong internal and client relationships Demonstrated ability to develop younger talent and build a high performing team. Flexibility to accommodate client travel requirements Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 12-14Years Educational Qualification: Any Degree

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1.0 - 3.0 years

3 - 5 Lacs

Bengaluru

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Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Desktop Support. Experience: 1-3 Years. >

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4.0 - 8.0 years

9 - 13 Lacs

Hyderabad

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Knowledge of Active Directory architecture and concepts. Installation and Configuration of Domain Controllers in enterprise environment. Monitoring and maintenance of Windows Server operating system components like Active Directory, Group Policy, Backup tool, WSUS & IIS Knowledge of RAID and logical volume management in VMware environment Knowledge of industry standards and best practices. Knowledge for access control and security rights management in Windows Server 2012 environment Key Responsibilities: Require VMware VSphere administration skills Conceptual /practical knowledge Windows Server 2008 & 2012 administration skills Should possess / knowledge about Citrix Desktop virtualization & trouble shooting skills Experience in P2V, VMotion and VMware virtual center. Managing Vmware, Citrix Servers, IBM Lotus Notes Backup and Restore activities on backup tools like HP DP or any third-party tools Can manage Symantec Antivirus, DLP server or atleast conceptual knowledge Responsible for providing IT assistance for troubleshooting to other IT support team Should be lead team of atleast 4 engineers

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10.0 - 15.0 years

20 - 25 Lacs

Hyderabad

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Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all customers contractual obligations) - Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA - Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics - Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance - Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations - Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement - Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes - Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms - Ensure expected ramp down (ERD) compliance as committed in MSA - Client Relationship Management - Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients - Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation - Identify and close early warnings on a project to avoid any customer escalations - Plan and conduct Quarterly Business Reviews (QBR) along with DMs/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account - Design and monitor project performance dashboards/ reports with the clients periodically - Delivery governance across the project - Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project - Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects - Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage - Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan - Review and monitor revenue allocations/ realization to avoid OB revenue leakage - Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risks - Operational Excellence - Automation Focus - Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project - Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery - Interact and engage with tools team to bring in new tools in the project to automate certain pointers/ elimination of any noise in the project - Innovation Focus - Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed and productivity parameters - Drive value adds and BVMs; ensure management showcases them to customer in MRM & QBR to drive growth - Plan and conduct periodic idea campaigns to generate new solutions to the problems/ define better ways of working - Drive and deploy Knowledge Management and sharing - Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within own account - Deploy the Wipro's knowledge management portal across the account and monitor & track trainings - Capability Development and Talent Pipeline Creation - Demand forecasting in line with business requirements - Anticipate attrition and ensure right talent supply chain to deliver the project - Spearhead quarterly demand forecasting and resource planning aligned to project requirements - Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team - Anticipate new skills/ upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirements - Drive 100% compliance on trainings and upskilling requirements - Prioritize and identify essential and upcoming technical skills required across programs/ projects to facilitate and drive right supply chain - Drive towards 100% mandatory training compliance for the target population within an account - Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations - Quarterly connect with critical talent to understand their career aspirations and create their learning maps along with project managers and HRBP - Fresher engagement program - Ensure a stable arrangement and assimilation of rookie within accounts in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc) - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Talent Management - Ensure adequate onboarding and training for the team members to enhance capability & effectiveness - Build an internal talent pool and ensure their career progression within the organization - Manage team attrition - Drive diversity in leadership positions - Performance Management - Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports - Ensure that the Performance Nxt is followed for the entire team - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Facilitate rewards and recognition to acknowledge the high performers in the team Deliver 1. Delivery Management Client satisfaction PCSAT, Brand score, no. of customer references, SDR/ QBR %, Pulse % satisfied (top 2 box), Zero surprise delivery escalation from the customer, adherence to project charter 2. Delivery Management operational efficiency Contractual adherence %, Quality index, Utilization %, cost of delivery target, overdue indent, 100% SLA compliance, PEI % target, 100% usage of click to bill, % SAP loss for T&M projects 3. Delivery Management Financials Revenue target achievement, Operating margin %, leakage from OB to revenue, revenue per employee, CR realization target, process exceptions to be minimized, bench cost % of total cost, underrun % target for FPP projects, effort saving through NG-1, NG-2 initiatives 5. Capability Building % attrition, critical talent attrition%, % trained on new age skills, % of team trained in necessary behavioural skills, diversity ratio, % localization targets by market, billable rookie ratio, rookie/NJNB assimilation TATs, offshore mix 6. Team Management Team attrition %, Employee satisfaction score Mandatory Skills: Technical Project Implementation. Experience: 8-10 Years.

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5.0 - 10.0 years

6 - 10 Lacs

Bengaluru

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We are looking for a skilled and detail-oriented IT Hardware System Engineer to manage and support the company's IT infrastructure, ensuring optimal performance, availability, and security of systems and networks. The ideal candidate will have hands-on experience with systems administration, network management, and incident response. Key Responsibilities : - Monitor, maintain, and support servers, networks, and systems for optimal performance. - Manage and troubleshoot incidents related to hardware, software, and network systems. - Perform regular system backups and disaster recovery planning/testing. - Manage user accounts, access permissions, and IT assets. - Implement security protocols and conduct regular system audits to ensure compliance. - Collaborate with other IT teams and departments to support business applications and services. - Create and maintain IT documentation, including SOPs, system configurations, and support logs. - Manage vendors and service providers related to IT infrastructure. - Participate in IT projects, upgrades, and roll outs as needed. - Provide technical support to internal users across multiple locations (onsite and remote). - Maintain inventory of IT hardware assets and ensure proper lifecycle management. Requirements : - Bachelor's degree in Computer Science, Information Technology, or a related field. - 2-5 years of experience in IT operations, system administration, or a similar role. - Strong understanding of Windows/Linux/IOS servers, network infrastructure, and cloud technologies (e.g., AWS, Azure). - Knowledge of ITIL (Information Technology Infrastructure Library) practices and change management processes. - Excellent troubleshooting and analytical skills. - Excellent knowledge in IT asset management & strong communication and documentation skills.

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5.0 - 8.0 years

7 - 10 Lacs

Bengaluru

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Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations App Packaging Key roles and responsibilities include - Provide technical consultancy and solution support to team in Application services covering Application packaging, Application Virtualization and Application compatibility testing and software distribution. Technologies includes Mac and Windows based based - Trouble shoot and resolved technical issues in Application packaging, AppV, ThinApp, Citrix packaging and Mac Packaging - Provide technical consultancy in coming up with delivery solutions on how the application services can be delivered effectively - New technology evaluation and plan to bring the delivery team up to the new technologies - Organize internal trainings on new technology in the area of expertise - Keep up to date with the technological changes in the area of application Re-Packaging, image management and software distribution - Participate in customer meetings / presentations - Develop best practices/ process documents in collaboration with the team - Ability to think multi technology and bring wider solutions - Strong domain knowledge of End User Work place management - Demonstrated leadership skills - Strong team player Strong written and oral communication skills - Pro- active approach, strong team players, - Strong facilitation skills, proven ability to conduct/lead application discussion sessions - Strong problem solving skills including critical thinking, analysis, negotiation, Ability to work well under pressure and work on multiple projects Required Candidate Profile (Job Requirements/De scriptions) - Experience in Application packaging, compatibility testing, AppV, Thin app, Citrix packaging, Mac Packaging and Linux packaging - Experience in Process Automation - Expertise in Windows 10 OS and Windows server OS - Expertise in Juriba, Apptimsied, Install - Provide technical consultancy and solution support to team in Application services covering Application packaging, Application Virtualization and Application compatibility testing and software distribution. Technologies includes Mac and Windows based based - Trouble shoot and resolved technical issues in Application packaging, AppV, ThinApp, Citrix packaging and Mac Packaging - Provide technical consultancy in coming up with delivery solutions on how the application services can be delivered effectively - New technology evaluation and plan to bring the delivery team up to the new technologies - Organize internal trainings on new technology in the area of expertise - Keep up to date with the technological changes in the area of application Re-Packaging, image management and software distribution - Participate in customer meetings / presentations - Develop best practices/ process documents in collaboration with the team - Ability to think multi technology and bring wider solutions - Strong domain knowledge of End User Work place management - Demonstrated leadership skills - Strong team player Strong written and oral communication skills - Pro- active approach, strong team players, - Strong facilitation skills, proven ability to conduct/lead application discussion sessions - Strong problem solving skills including critical thinking, analysis, negotiation, Ability to work well under pressure and work on multiple project - Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Application Packaging - Windows. Experience: 5-8 Years. >

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5.0 - 8.0 years

7 - 10 Lacs

Chennai

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Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Windows Server Admin. Experience: 5-8 Years. >

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5.0 - 7.0 years

16 - 20 Lacs

Bengaluru

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About Eurofins The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Position Title: Service desk Engineer REPORTING TO Service Desk Manager Environment Testing Europe WORKING LOCATION: Bangalore - India OVERALL OBJECTIVES: As part of the IT Infrastructure Support Team for Environment Testing Europe. You will join a growing international team to work on maintenance of newly deployed segregated IT User Zones and Application Availability Groups servers, end user device management and Cloud infrastructures. Your role will be to support daily operations tasks and to support project workload including design & implementation of new infrastructure. You will collaborate with number of different IT Support and Delivery Teams on daily basis. It will require Microsoft Server & Client OS, Azure, SCCM and Intune engineering skills. Open mind and ability to cooperate with multiple individuals in a multicultural environment is essential. SPECIFIC ASSIGNMENTS : As part of the Environment Testing Europe Team, you will act as primary contact to support infrastructure regarding: Workplace related queries and issues. M365 problems (Outlook, Office, Teams, OneDrive, SharePoint, Windows). Identity and Access Management queries. Infrastructure related problems for service provided to Environment Testing Europe. Applications related problems requiring triage to respective application support group. Main activities, but not limited to, are: Register, classify, route, follow-up and resolve request according to internal processes. As 1st Level Support Provides technical support to end-users by identifying problems, researching and answering questions, troubleshooting problems or forward them to the 2nd level support Own the incoming requests and manages escalations. Support in creation operational documents/instructions for Service Desk team. Identify and document Workarounds. Support maintenance and accuracy of Knowledge articles available for end-users via service portal. Identify candidates for Service Catalogue items based on commonly requested items by end users. Qualifications REQUIRED S : An ideal candidate should have: 2+ years of experience in Service Desk agent function. Basic understanding of Azure Cloud and M365. Excellent communication and interpersonal skills. Very good command of English written and spoken. Can do approach and capability to work in dynamically changing environment. Below skills will be an advantage: Service Now, BMC Helix knowledge. ITIL Foundation certificate. Azure Cloud knowledge.

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5.0 - 10.0 years

16 - 20 Lacs

Bengaluru

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As part of the IT Infrastructure Support Team for Eurofins Food, Feed & Agro Testing Europe, you will join a growing international team to work on maintenance of newly deployed segregated IT User Zones and Application Availability Groups servers, end user device management and Cloud infrastructures. Your role will be to support daily operations tasks and to support project workload including design & implementation of new infrastructure. You will collaborate with number of different IT Support and Delivery Teams on daily basis. It will require Microsoft Server & Client OS, Azure, O365 engineering skills. Open mind and ability to cooperate with multiple individuals in a multicultural environment is essential. You will get an opportunity to drive Eurofins major IT Infrastructure transition and transformation across Food, Feed & Agro Testing Europe businesses SPECIFIC ASSIGNMENTS : As part of the Food, Feed & Agro Testing Europe Operations L2 Team you will act as primary contact to support infrastructure regarding: Azure services configurations and maintenance Windows Server configuration and operational support M365 problems (Outlook, Office, Teams, OneDrive, SharePoint, Windows). Identity and Access Management queries. Applications related problems requiring triage to respective application support group. Main activities, but not limited to, are: Maintain current IT User Zones and IT Application Availability with Azure and local infrastructure. Maintain IT Infrastructure Transformation / Integration / Segregation throughout Food, Feed & Agro Testing businesses across Europe. Work closely with Monitoring, Cloud, Compute, Network and Application team members do deliver the IT Infrastructure as wider project. Act based on the end-to-end view of the infrastructure. Own the incoming requests and manages escalations. Support in creation of operational documents, communications and processes. REQUIRED S : An ideal candidate should have strong 5+ years experience in all of the below: Experience in server (virtual & physical) infrastructure design and transitions Windows Server 2016/2019/2022 deployment & support in Azure Azure AD & Active Directory, GPO Exchange Online Monitoring tools Very good command of English written and spoken Below skills will be an advantage: Automation with PowerShell, Ansible etc. Service Now Ticketing usage ITIL Foundation certificate

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5.0 - 10.0 years

16 - 20 Lacs

Bengaluru

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Position Title: L2 Ops Engineer - Compute REPORTING TO Infrastructure Service Operations, Food, Feed and Agro Testing Europe GEOGRAPHICAL REPORTING LOCATION: Poland WORKING LOCATION: India NUMBER OF EMPLOYEES UNDER RESPONSIBILITY : 0 OVERALL OBJECTIVES: As part of the IT Infrastructure Support Team for Eurofins Food, Feed & Agro Testing Europe, you will join a growing international team to work on maintenance of newly deployed segregated IT User Zones and Application Availability Groups servers, end user device management and Cloud infrastructures. Your role will be to support daily operations tasks and to support project workload including design & implementation of new infrastructure. You will collaborate with number of different IT Support and Delivery Teams on daily basis. It will require Microsoft Server & Client OS, Azure, O365 engineering skills. You will get an opportunity to drive Eurofins major IT Infrastructure transition and transformation across Food, Feed & Agro Testing Europe businesses SPECIFIC ASSIGNMENTS : As part of the Food, Feed & Agro Testing Europe Operations L2 Team you will act as primary contact to support infrastructure regarding: Windows Server configuration and operational support Backup configuration Monitoring alert troubleshooting Identity and Access Management queries Applications related problems requiring triage to respective application support group. Main activities, but not limited to, are: Maintain current IT User Zones and IT Application Availability with Azure and local infrastructure. Maintain IT Infrastructure Transformation / Integration / Segregation throughout Food, Feed & Agro Testing businesses across Europe. Work closely with Monitoring, Cloud, Compute, Network and Application team members do deliver the IT Infrastructure as wider project. Act based on the end-to-end view of the infrastructure. Own the incoming requests and manages escalations. Support in creation of operational documents, communications and processes. REQUIRED S : An ideal candidate should have strong 5+ years experience in all of the below: Experience in server (virtual & physical) infrastructure design and transitions Windows Server 2016/2019/2022 deployment & support, file share, print server Veeam Backup Monitoring tools Very good command of English written and spoken Below skills will be an advantage: Automation with PowerShell, Ansible etc. Service Now Ticketing usage ITIL Foundation certificate Site 24x7 Monitoring tool

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2.0 - 5.0 years

9 - 13 Lacs

Bengaluru

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About Eurofins The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. POSITION TITLEITISC FET Europe IT Monitoring / L1 Ops Engineer REPORTING TO ITISC FET Europe IT Monitoring Manager WORKING LOCATION B5, India OBJECTIVE The main objective of this position is to deliver high quality infrastructure support under 24X7 monitoring of all the infrastructure components. Also, act L1 Ops engineer to solve the basic infrastructure issues. Moreover, will act as back up Major incident engineer. REQUIRED EXPERIENCE AND S Experience Basic experience required as Windows administrator monitoring, Azure monitoring, FortiGate devices and managing business critical applications. Background as IT System administrator (Windows operating systems, Linux, VMware, FortiGate devices, firewalls, switches, routers) beneficial. Basic understanding and experience in IIS, ASP.NET, along with any other type of application monitoring and troubleshooting knowledge. Effectively collaborate with Server, Network, Database, Application support teams during Incident troubleshooting and Incident bridges. Basic understanding of Cloud Infrastructure services & its concepts Must have the technical aptitude to learn, apply and solve technological solutions and/or challenges; Prior experience in monitoring and managing events coming from the SQL and other Database servers. Strong organizational skills; Ability to listen, gather and understand information about people and situations, quickly; Ability to handle and resolve basic server related issues Excellent attention to detail and quality; At ease with distant & international communications through a wide array of technologies (ticketing tool, documents and forums, phone, chat, e-mail). Certification ITIL Foundation V4 highly appreciated, but not mandatory. English (fluent) required; Expertise in Microsoft OfficeOutlook, Word, Excel, PowerPoint. Technology skills Mandatory Basic Networking skills "“ routers, firewalls, switches, LAN, WAN monitoring. Intermediate Server monitoring and troubleshooting. Windows, Linux platforms. Intermediate understanding on Application monitoring and troubleshooting. Optional Certifications or trainings in Windows Server platform (MCP), Azure Cloud Administration Experience using monitoring tools like Site24x7, HP OpenView, Business availability center, FortiManager, FortiAnalyzer or similar. Basic knowledge of Windows server 2012/2016/2019 administration, Azure Infrastructure and troubleshooting. Optional Basic understanding in Data Base monitoring and administration. MS SQL Server up to 2019. Basic understanding on Virtualization technologies. Knowledge on Scripting & Automation Knowledge on Cloud Technologies Personal Skills: Team Player Smart worker Quick learner Willingness to work in 24x7 shifts. PREFERED CANDIDATES The successful candidate will have a self-motivated, get-it-done attitude; the ability to think critically; enjoy working with teams spread globally and across cultures; a desire to learn in new areas; and the discipline to pay attention to deadlines, details and quality. Good communication and interpersonal skills to interact with team in Europe BE Computer Science/MCA or any other Bachelor"™s degree with the right experience Will be an added advantage if worked on Laboratory related applications Qualifications Qualification Bachelor's degree or comparable education Experience "“ 1 to 3 years into IT infra support

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3.0 - 5.0 years

5 - 7 Lacs

Hyderabad

Work from Office

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Windows Server Admin. Experience: 3-5 Years. >

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1.0 - 3.0 years

3 - 5 Lacs

Mumbai

Work from Office

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Windows Server Admin. Experience: 1-3 Years. >

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1.0 - 3.0 years

3 - 5 Lacs

Hyderabad

Work from Office

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Windows Server Admin. Experience: 1-3 Years. >

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3.0 - 5.0 years

5 - 7 Lacs

Pune

Work from Office

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Windows Server Admin. Experience: 3-5 Years. >

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2.0 - 6.0 years

4 - 8 Lacs

Hyderabad

Work from Office

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

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1.0 - 6.0 years

5 - 8 Lacs

Pune

Work from Office

Looking for immediate joiners, Senior Technical Advisor/International Voice, Pune (AD/Server/Networking) Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. *Excellent English Communication mandate* Salary : Upto 8LPA Interested, please call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

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6.0 - 10.0 years

8 - 12 Lacs

Mumbai, Chennai, Bengaluru

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Location:Bangalore/Chennai/Mumbai/Noida Job Description : AWS Network, ALB, NLB, TGW, VPN, Direct Connect, ELB, Route 53, Aws network Firewall, WAF, Switching, Firewall, load Balancer WFO-Immediate

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8.0 - 13.0 years

13 - 23 Lacs

Bengaluru

Work from Office

"Greetings from LogixHealth" Department: IT Infrastructure Position Title: Microsoft Collaboration tools Administrator Grade: LAL 01 Relevant Years of Experience: 7 - 8 years Job Purpose: The Collaboration tools Administrator is responsible for managing and maintaining the organization's Office 365, MS teams, Intune, SharePoint, Defender, MDM and IAM environments while supporting Data Center Operations (DCO) activities. The position requires 24/7 availability to support critical operations and respond promptly to incidents. Role Description: Office 365 Administration: Manage and maintain Office 365 services, including user accounts, licenses, permissions, and configurations for Exchange Online, SharePoint Online, Teams, and OneDrive. Intune Administration: Oversee the administration of Microsoft Intune, including device enrollment, configuration policies, application deployment, and mobile device management (MDM) to ensure secure access to corporate resources. Security and Compliance: Implement and manage security measures within Office 365 and Intune, including multi-factor authentication (MFA), Data Loss Prevention (DLP), and compliance policies to protect data and meet regulatory requirements. Incident Response: Provide 24/7 on-call support for Office 365 and Intune-related incidents, ensuring quick resolution to minimize downtime and disruption. User Support: Offer technical support and troubleshooting for end-users, addressing issues related to Office 365, Intune, and other integrated services. Monitoring and Reporting: Continuously monitor the performance, security, and compliance of Office 365 and Intune services, generating regular reports on system health and usage. Automation and Scripting: Utilize PowerShell and other scripting tools to automate administrative tasks and improve operational efficiency within Office 365 and Intune environments. Backup and Recovery: Manage backup solutions for Office 365 data and participate in disaster recovery planning and execution to ensure business continuity. Documentation and Training: Develop and maintain detailed documentation of configurations, procedures, and best practices, and provide training to IT staff and end-users. Key Deliverables: Reliable and secure operation of Office 365 and Intune services as part of the overall IT infrastructure. Effective integration of Office 365 and Intune with DCO and NOC operations. Timely incident response and resolution to ensure 24/7 availability of critical services. Efficient management of user accounts, licenses, and security settings within Office 365 and Intune. Regular monitoring, reporting, and auditing of Office 365 and Intune performance and security. Comprehensive documentation and training materials for internal use. Knowledge and Skill Sets: Office 365 Administration: Expertise in managing Office 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive. Intune Administration: Proficiency in Microsoft Intune, including device management, policy enforcement, and application deployment. Data Center Operations (DCO) and NOC Support: Experience in supporting DCO and NOC operations, with the ability to troubleshoot and resolve issues in a 24/7 environment. PowerShell and Scripting: Ability to create and use PowerShell scripts and other tools to automate tasks within Office 365 and Intune environments. Security and Compliance: In-depth knowledge of security features in Office 365 and Intune, including MFA, DLP, and compliance tools. Backup and Recovery: Understanding of backup solutions for Office 365 data and disaster recovery planning. Monitoring Tools: Familiarity with monitoring tools for tracking the health and performance of Office 365 and Intune services. Communication: Strong communication skills for providing technical support and collaborating with IT teams. Documentation: Ability to create detailed documentation and training resources. 24/7 Availability: Commitment to providing round-the-clock support for critical Office 365 and Intune services. If your Interested please share your profile @snerangasamy@logixhealth.com or contact no 9344641792

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