Provides skilled technical support/delivery capability, with minimal supervision, for the current and future design, testing, delivery, support, and maintenance of production services in the technical operations environment.- Provides technical and procedural consistency within a team focused on the implementation, service delivery and support of products, systems & networks. About the Role In this opportunity as an IAM Engineer , you will: Manage , install, and troubleshoot Microsoft Windows Active Directory, DNS, and services on Windows 2012/2016 platforms. Install and configure Active Directory Domain Services for object management including users, groups, and network resources. Create and manage Organizational Units (OUs), Group Policy Objects (GPOs), and Group Policy Containers (GPCs). Utilize DCPROMO processes and configure AD Sites, OU structures, Site Links, DNS, DHCP, WINS, Global Catalog servers, and Directory Services. Troubleshoot application functionality errors in an Application Isolation Environment (AIE). Monitor Windows Server performance and implement proactive measures to prevent impacts. Develop automation tools, scripts, and processes for Windows systems administration and performance monitoring. Perform vulnerability mitigation and patch management. Coordinate with service providers, vendors, and internal teams for issue resolution. Provide on-call support during off-duty hours on a scheduled/rotating basis. Implement and monitor domain-level security policies and review rights and privileges. Collaborate on Windows infrastructure needs, maintenance, optimization, and documentation. Follow and apply configuration and security standards within a Change Management process. Ensure system improvements and changes are implemented accurately and monitor their effects About You: 3+ years of IT or IT Security experience with Windows 2012/2016 server environments. Strong working knowledge of ITIL Incident, Problem, and Change Management disciplines. 2+ years of experience with server technology capabilities and products. Experience in developing automation and scripts. Expertise in Active Directory design and support, including LDAP service, GPOs, and AD Schema. Strong hands-on administration experience with Windows server technologies. Experience with security configurations and working with Security Service teams. Ability to analyze system issues, determine root causes, and implement solutions. #LI-HS1 What’s in it For You Hybrid Work Model We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Role & responsibilities Day-to-day troubleshooting and resolution of escalated incidents Monitor and address NOC alerts Dispatch to client sites to resolve urgent and critical incidents Provide clear and direct communication to clients with regular updates Participate in an on-call Escalations rotation Maintain and update service tickets in your queue Compile SOPs to help expand the knowledge base Deploy agile projects on as-needed basis Complete required certifications as outlined in the letter of agreement Preferred candidate profile - Operating Systems : • Windows Server Linux (RedHat, Ubuntu, CentOS, etc. • Mac OSX Server Applications : Active Directory • Exchange Server • Office 365 (Exchange Online, SharePoint Online, Teams, OneDrive) • Hyper-V & VMware Veeam and Datto (Backup Solutions) Virtualization (Must-Have) Hyper-V VMware Networking (Strong Good-to-Have): Cisco routing/switching (basic to intermediate level) • SonicWall / Fortinet / Aruba / Cisco Wireless Cloud Experience (Bonus but Not Mandatory): • Azure AD, Conditional Access, Intune • Amazon S3, Google G-Suit

Job type: Permanent on roll Exp 3-8 Years Work Mode: Hybrid (two days WFO in 45 Days, rest 43 Days WFH) Office location : Bangalore What you bring to the table: Undergraduate degree in related discipline (IS/CS degree preferred) 2-4 years of professional hands-on experience in a web based(SaaS) software environment Experience with MS Azure administration Experience with scripting languages (PowerShell, BASH, T-SQL) Experience with building and managing public cloud environments (primarily Azure, but others are useful) Experience with troubleshooting operating system level issues (Windows and Linux Operating Systems) Experience with troubleshooting web server related issues (IIS, Apache, etc.) Familiarity with configuration management technologies such as Ansible, SaltStack, Chef, Puppet, etc. Certifications in Microsoft, Linux, database, networking, and cloud technologies highly desired Strong verbal and written communication skills Ability to proactively communicate detailed status to customer and project team Ability to work both within a team and independently Ability to make sound decisions based on customer needs and technical knowledge

Experience- 6+ Years Role- Window System Admin Current Location- Bangalore(WFH) Must skill: Azure, Windows system admin experience. JD: Windows System Admin Azure systems maintenance experience Automating VM and other service provisioning and other tasks in the cloud Setup auto-scaling for applications located in the cloud Building one-off processes to manage infrastructure and storage Monitoring automated backup and restore of cloud services Securing and hardening VMs and networks Monitor cloud infra and effectively utilize, optimize and support Maintenance and support including regular upgrades and housekeeping activities Build effective infrastructure redundancy and failover processes Identify and implement opportunities to automate and optimize the efforts, where feasible Participate in infrastructure security reviews, access control reviews, and audit reviews.

Job Summary As a Systems Engineer you will be responsible for managing and resolving incidents within a hybrid work model. You will work closely with the service desk team to ensure seamless operations and provide technical support using Service Now and Windows platforms. This role requires rotational shifts to maintain 24/7 support and ensure high availability of services. Responsibilities Manage and resolve incidents efficiently to minimize downtime and ensure service continuity. Collaborate with the service desk team to provide timely and effective technical support. Utilize Service Now for incident tracking and resolution to maintain accurate records. Monitor system performance and troubleshoot issues to ensure optimal functionality. Provide support for Windows-based systems ensuring they are up-to-date and secure. Implement best practices for incident management to enhance service delivery. Communicate effectively with stakeholders to provide updates on incident status and resolution. Participate in rotational shifts to provide 24/7 support and maintain high service availability. Contribute to the development of incident management processes and procedures. Analyze incident trends to identify areas for improvement and implement solutions. Ensure compliance with company policies and industry standards in all support activities. Support the integration of new technologies and systems to enhance service capabilities. Maintain a high level of customer satisfaction by delivering prompt and efficient support. Qualifications Demonstrate proficiency in incident management and service desk operations. Exhibit strong knowledge of Service Now for effective incident tracking and resolution. Possess expertise in Windows systems administration and troubleshooting. Show ability to work effectively in a hybrid work model with rotational shifts. Display excellent communication skills for stakeholder interaction. Have a proactive approach to identifying and resolving technical issues. Demonstrate commitment to continuous learning and improvement in technical skills. Certifications Required ITIL Foundation Certification Microsoft Certified: Windows Server Fundamentals

Role & responsibilities Job Description Standard for all Tracks • The ideal candidate for the Support Engineer role should have over 9 years of experience in Windows Active Directory, including customer-facing or customer support roles. • They should possess good communication skills and be flexible to work in shifts, following the US holiday calendar, with the majority of work time being in the EST time zone. • Soft skills are essential, including leadership to handle technically challenging and politically sensitive customer situations. • The candidate should have strong communication skills, with excellent spoken and written English, and the ability to gather information quickly, explain customer responsibilities, communicate next steps and status, and inspire confidence. • The successful Support Engineer should have the drive and intellectual horsepower to resolve difficult customer issues, providing support through telephone, email, and chat services. • Demonstrable troubleshooting skills and the ability to collaborate with cross-teams are also required. • Team Handling Experience must Active Directory: • Domain Controller promotion and restore. • Group Policy, design, management and troubleshooting. • AD Replication, Site, Sitelinks, and Bridgehead Servers • Active Directory Authentication, Kerberos and NTLM • Active Directory Domain Trust, Trust Types • Account Lockout, event ID validation and troubleshooting. • User Profile, Types of Profiles, and troubleshooting • Windows Time, configuration, and troubleshooting • Public key infrastructure (PKI), CA hierarchy, Configuration, design, and troubleshooting • Active Directory Performance, DC high memory, CPU and crash troubleshooting • DNS Server management including DNS zone migration, design, and configuration • •DHCP Server management and IP address management • FSMO Roles functionality of them. • Difference between GPupdate gpupdate /force • Sysvol folder how is it replicated. • Group policy operational logs, gpsvc logs. • AD replication, bridgehead server, intersite and intra site replication. • Authentication in AD(Kerberos 3 phase ticketing, NTLM) delegation in Kerberos and types.

Job Title: Systems Administrator Location: Noida Department: IT/Technology Job Summary: We are seeking a skilled and dedicated Systems Administrator to join our IT team. The ideal candidate will have a strong background in managing Microsoft 365, networking, firewalls, cloud technologies, backups, and Active Directory. This role will be responsible for ensuring the stability, integrity, and efficient operation of our information systems. Key Responsibilities: Manage and support Microsoft 365 services. Oversee network infrastructure, including switches and routers, ensuring optimal performance and security. Configure and maintain firewalls to safeguard network traffic. Manage and support cloud environments (e.g., AWS EC2, Azure VMs, Google Cloud Platform), ensuring efficient resource utilization and cost-effectiveness. Implement and manage backup and recovery solutions to protect critical data and systems. Maintain and administer Active Directory and Intune, including user account management, group policies, and security settings. Troubleshoot and resolve software, and network issues in a timely manner. Collaborate with the IT team and other to design and implement new technologies and solutions. Develop and maintain documentation related to system configurations, processes, and procedures. Qualifications: Bachelors degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. 3+ Proven experience as a Systems Administrator or similar IT role. Strong knowledge of Microsoft 365 administration and services. Experience with networking protocols, firewalls, and infrastructure management. Proficiency in managing cloud platforms, such as AWS, Azure, and GCP. Knowledge of backup solutions and disaster recovery best practices. Familiarity with Windows Server and LINUX environments and Active Directory. Excellent troubleshooting skills and attention to detail. Strong organizational and communication abilities. Proficiency in English, both verbal and written. Microsoft 365 Administration and Services Networking Protocols (e.g., TCP/IP) Firewall Configuration and Maintenance Cloud Platforms (AWS, Azure, or Google Cloud Platform) Backup and Recovery Solutions Active Directory Management Intune Administration User Account Management & Group Policies Troubleshooting of Software and Network Issues Windows Server and Linux Environments Education- MCA/Btech in ComputerScience and Information technology 3+ years of experience as a Systems Administrator or similar IT role

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Microsoft Active Directory Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. You will be responsible for creating innovative solutions and ensuring the smooth functioning of applications. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Develop and maintain software applications using Microsoft Active Directory. Collaborate with cross-functional teams to gather requirements and design application solutions. The Active Directory Administrator will work specifically on operating and maintaining the Active Directory environment and performing planned hygiene and upkeep activities by collaborating with their onshore counterparts. Apart from this, we would like the resources to carry an engineering mindset to find gaps and opportunities to further use their knowledge to streamline and automate the environment through PowerShell, Ansible and other scripting languages, so, knowledge and experience in scripting is a must for this role. Ability to communicate and express ideas clearly within and outside the team. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Active Directory. Experience in designing and developing applications using Microsoft Active Directory. Strong understanding of Active Directory architecture and components. Knowledge of LDAP, DNS, and other related protocols. Experience in integrating applications with Active Directory for authentication and authorization. Good To Have Skills:Experience with identity and access management solutions. Familiarity with cloud-based directory services like Azure Active Directory. Knowledge of scripting languages such as PowerShell. Additional Information: The candidate should have a minimum of 5 years of experience in Microsoft Active Directory. This position is based at our Bengaluru office. A 15 years full time education is required. The candidate should be willing to work in rotational shifts. Qualifications 15 years full time education

Project Role :Application Tech Support Practitioner Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills :Nutanix Administration Good to have skills :NA Minimum 7.5 year(s) of experience is required Educational Qualification :15 years full time education Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and interpret and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring the smooth functioning of the system or application. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide ongoing support to clients, addressing their technical issues and ensuring their satisfaction. Troubleshoot system or application problems and identify root causes. Collaborate with cross-functional teams to resolve complex technical issues. Design and implement solutions to enhance system or application performance. Stay updated with the latest industry trends and technologies to provide proactive support and recommendations. Professional & Technical Skills: Must To Have Skills:Proficiency in Nutanix Administration. Strong understanding of virtualization technologies and concepts. Experience in managing and troubleshooting Nutanix clusters. Knowledge of storage and networking concepts in a Nutanix environment. Familiarity with backup and disaster recovery solutions for Nutanix. Good To Have Skills:Experience with VMware virtualization. Experience with cloud platforms such as AWS or Azure. Knowledge of scripting languages like PowerShell or Python. Additional Information: The candidate should have a minimum of 3 years of experience in Nutanix Administration. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : BEBTech in any technologyShould be completed 15 years full time education Summary :As an Application Tech Support Practitioner, you will be responsible for providing technical support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions. Roles & Responsibilities: Provide technical support to clients, acting as the ongoing interface between the client and the system or application. Accurately define client issues and interpret and design resolutions based on deep product knowledge. Utilize exceptional communication skills to keep world-class systems running smoothly. Collaborate with cross-functional teams to ensure the timely resolution of client issues. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Windows Desktop Management. Good To Have Skills:Experience with other desktop management tools and technologies. Strong understanding of system and application architecture. Experience with troubleshooting and problem-solving techniques. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 5 years of experience in Microsoft Windows Desktop Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful technical solutions. This position is based at our Chennai office. Qualifications BEBTech in any technologyShould be completed 15 years full time education

Manage Windows-based systems, providing administration, troubleshooting, and security patching to ensure optimal system performance.

Administer and manage Windows and MAC environments. Handle system configurations, user support, updates, and troubleshooting.

Implement and manage virtualized environments using Microsoft Hyper-V. Oversee the setup, configuration, and maintenance of virtual machines, ensuring high availability and performance across cloud and on-premise environments.

Manage and configure Windows Virtual Desktop environments. Ensure users have seamless access to virtual desktops and applications, optimizing performance and security.

Manage and support Windows 10 environments, ensuring systems are up-to-date, secure, and performing optimally. Troubleshoot issues, manage updates, and ensure smooth functionality across the organization.

Implements Microsoft Azure and Dynamics 365 solutions for business process automation.

Administers Microsoft SCCM for endpoint management, software deployment, and patch management. Ensures system compliance.

Oversees patch deployment and updates for Windows servers, ensuring security compliance and system stability.

Administer and support System Center Configuration Manager (SCCM) tools for managing and deploying software and updates. You will handle product packaging and ensure smooth software deployment across enterprise systems. Expertise in SCCM and software packaging is required.

Administers Windows Server environments, manages Active Directory, group policies, and system security. Handles backup, recovery, and troubleshooting.

Administers Commvault backup and recovery solutions, ensuring data protection and disaster recovery readiness.

Manage and administer Microsoft SCCM (System Center Configuration Manager) environments for system deployment, patch management, and software distribution.

The Office 365 Administration role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Office 365 Administration domain.

The Windows Servers role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Windows Servers domain.

The Windows Admin - IIS + DevOps role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Windows Admin - IIS + DevOps domain.