Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : TSM Backup Administration Good to have skills : Avamar Backup Administration, No Function Specialty Minimum 3 year(s) of experience is required Educational Qualification : Bachelors degree in Computer Science, Information Technology, or related field Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products. You will be responsible for configuring services running on various platforms and implementing technology at the operating system-level. Your role will involve L1 and L2 troubleshooting and providing hardware/software support. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Assist in the configuration and maintenance of production and development systems. Troubleshoot and resolve hardware and software issues. Collaborate with team members to identify and implement technology solutions. Provide support for services running on different platforms. Assist in the implementation of technology at the operating system-level. Professional & Technical Skills: Must To Have Skills:Proficiency in TSM Backup Administration. Good To Have Skills:Experience with Avamar Backup Administration. Strong understanding of backup administration principles and best practices. Knowledge of backup and recovery processes. Experience with troubleshooting hardware and software issues. Familiarity with different operating systems and software solutions. Ability to configure and maintain production and development systems. Knowledge of network and server areas. Additional Information: The candidate should have a minimum of 3 years of experience in TSM Backup Administration. This position is based at our Gurugram office. A Bachelors degree in Computer Science, Information Technology, or related field is required. Qualifications Bachelors degree in Computer Science, Information Technology, or related field

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Your typical day will involve ensuring smooth operations and timely delivery of services to meet service level agreements. Roles & Responsibilities: Perform daily VDI administration, maintenance and upgrades including service packs, patches, hot fixes, and security configurations Experience in Creation and maintenance of VDI master images Experience in Creation and maintenance of Desktop pools Monitor for performance and monitor event alerts and take appropriate action Must have an extensive working experience with Citrix Provisioning Services 7.x (PVS) or Machine Creation Services (MCS) in a VDI environment Windows Patch Management in VDI environment Implement new desktop systems according to documented plans and published change control processes Citrix Experience - Experience in networking field including Citrix Administration. Proficient in Windows Server (2012/2016/2019). PowerShell Scripting Configuring and Managing Citrix Storefronts. Build, manage, and troubleshoot multiple large Active Directory environments Citrix Product upgradation and Migration tasks including hotfix management Should have knowledge and experience about the Citrix Secure Gateway and Citrix access gateway Should have knowledge and experience on Active Directory, DNS and DHCP Concepts Should have knowledge and experience on Citrix Printing Professional & Technical Skills: Technical Skills Hands-on experience on Public Cloud:AzureAzure WVD, Citrix Excellent understanding of Azure WVD. Excellent understanding of Azure Fundamentals Excellent understanding of Citrix Cloud/On-premises Virtual Apps & Desktops. Good in Administration of WVD. Good in Administration of Citrix. Excellent understanding of different flavours of VDI(like pooled VDIs, dedicated VDIs). Excellent understanding trouble-shooting skills in above areas. Excellent understanding on ITIL process with managing requests, incidents, change and problem Working knowledge on FSlogix is added advantage. Good to have below certifications: AZ-140 Configuring and operating Windows Virtual Desktop on Microsoft Azure AZ-900:Microsoft Azure Fundamentals Citrix Virtual Apps and Desktops Service Integration with Microsoft Azure (1Y0-150) Additional Information: Bachelor's degree Exposure and working level knowledge of working with and interfacing to global delivery teams Good business judgment, a comfortable, open communication style, and a willingness and ability to work with customers and teams. Strong service attitude and a commitment to quality. Willing to work in 24x7 model. Relevant Work Experience:6 Years Qualifications 15 years full time education

Project Role : Infrastructure Engineer Project Role Description : Assist in defining requirements, designing and building data center technology components and testing efforts. Must have skills : ServiceNow Good to have skills : ServiceNow IT Service Management, No Function Specialty Minimum 2 year(s) of experience is required Educational Qualification : NA Summary :As an Infrastructure Engineer with expertise in ServiceNow, you will be responsible for assisting in defining requirements, designing and building data center technology components, and testing efforts. Your typical day will involve working with ServiceNow and collaborating with cross-functional teams to ensure successful project delivery. Roles & Responsibilities: Collaborate with cross-functional teams to define requirements, design and build data center technology components, and conduct testing efforts. Utilize expertise in ServiceNow to develop and implement solutions that meet project requirements. Ensure successful project delivery by providing technical guidance and support to team members. Conduct thorough testing and troubleshooting to identify and resolve any issues that arise during the project lifecycle. Stay up-to-date with the latest advancements in ServiceNow and related technologies to ensure the successful delivery of projects. Professional & Technical Skills: Must To Have Skills:Expertise in ServiceNow. Good To Have Skills:Experience with ServiceNow IT Service Management. Strong understanding of data center technology components and infrastructure. Experience in conducting testing and troubleshooting to identify and resolve issues. Ability to collaborate with cross-functional teams to ensure successful project delivery. Additional Information: The candidate should have a minimum of 2 years of experience in ServiceNow. This position is based in Noida. Qualifications NA

Job description NOTE - NOTICE PERIOD OF MORE THAN A WEEK WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY LOOKING ONLY FOR IMMEDIATE JOINERS 1 Yr of Tech Support With International BPO On Papers (Mandate) Roles and Responsibilities Provide technical support to customers via phone, email, or chat for server and cloud-related issues. Troubleshoot hardware and software problems using various tools such as TSE Process, Network Troubleshooting, and Network Support. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. Troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Win10, Win11Exchange 2007, IIS, ISA. Desired Candidate Profile 1-6 years of experience in a similar role providing technical support for servers and clouds. Proficiency in networking concepts including troubleshooting techniques. Ability to work effectively in a fast-paced environment with multiple priorities. Strong Problem Solving and Troubleshooting Skills & thinks logically. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage, Server Support . Exp / Knowledge on Microsoft OS Platforms. Candidate should be comfortable to work in 24*7 shifts. Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs 1 year of tech support experience with International BPO (Mandate) Perks and Benefits Top Most MNC in Gurgaon and Pune. Excellent client incentives. Cab facility. Competitive salary (3 LPA 8.5 LPA based on experience and performance) Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

the the ,. discussionsnote-taking,ServiceNOW Incidentwhile Position: Senior System Analyst Shift: EST Location: Hyderabad(WFO) The Senior Support Analyst will provide system administration functions to a global client base using a Manufacturing Execution System (MES) as part of the organization's Solution Delivery team. The ideal candidate for this role will be able to follow the team's shared schedule for on-call support, including: Participation within 24/7 On-call model with rotating schedule, may require evening, weekend, holiday work availability. Notice is typically provided but in some instances, issues may arise that require immediate support, so flexibility with work hours is desired. May need to provide support during specific events and/or issues, such as cut-over weekends[BT1] . Due to role supporting Production, all deadlines and/or timelines must be fulfilled as defined/committed. Responsibilities as part of this role will include: General Installation/Infrastructure Support: Document installations, including: project servers, IP addresses, Change Requests, associated databases, non-standard user accounts, passwords and any additional server information required. Provide information to team members regarding[BT2] outages for installations and upgrades (including completion and availability). Support installation and administration of databases and applications[BT3] . Support administration of infrastructure installation and supporting applications (MS Office, Adobe, updates, upgrades and patching[BT4] ). Support Citrix administration, troubleshooting, and coordination[BT5] . Ensure information is shared among team members regarding steps and dependencies within installation processes. Test installations and configurations, post-installation changes, edits and database exports. Test each published icon after installation. Test non-system infrastructure changes (patches, edits, applications and upgrades). Application Support: Troubleshoot installations, application issues, and configurations. Assist project teams testing new releases or patches. Contribute, as needed, to other global documentation, including but not limited to: Design/Architecture, Test Summary Report, Validation Plans and/or Reports. Actively participate in development and maintenance of teams knowledge database, including Guidelines and FAQs. Provide approval for application-related documentation. Incident/Change Management: Create, manage and process Change Requests and Trouble Tickets (Incident/Change Management) for application-related issues, changes and associated activities[BT6] . Produce notes and supporting documentation for record keeping and data stewardship responsibilities. Provide approvals to complete appropriate requests. End User Training and Communication: Provide application icons to team members[BT7] . Provide links to resources (e.g., Citrix neighborhoods[BT8] ). Provide training on application modules and functionality. Provide training on non-application modules and/or functionality. Author tutorials for end user task training, as needed. Soft Skill Requirements: Keen attention to instructions and details Ability to manage workload and priorities, including assessing incoming items and re-prioritizing tasks as needed Organized individual with strong note taking and documentation skills Proactive communicator, capable of leading discdiscussionsssion and driving follow-up with customers, other third parties, international team members and end users as needed. Quick learner with capability to pick up new technologies quickly. Independent individual who works well autonomously and also in collaboration within a group setting. Position Requirements: Operational experience in Microsoft Windows Ecosystem SQL Networking Skills Desired Experience: Prior experience working in Manufacturing Information Technology/System Administration Such as installations, upgrades and etc And stakeholders Db admin is very limited. We will occasionally install and configure certain parts, but much will be handled by DB team MS Edge and Kepware Separate CTX team for many tasks, but we sill need to have enough access and knowledge to clearly define when to involve CTX team While following strict MES manufacturing guidelines Manage workflow for new user access requests for MQuEST environments Knowledge Articles, documents, and tools ServiceNOWIncident and Change Management. Regards Pranith Karna 9347563139 (whatsapp)

Immediate Openings on # AVD and MS O365 Implementation _Bengaluru_Contract Skill : AVD and MS O365 Implementation Notice Period: Immediate Employment Type: Contract Job Description: Experience with implementation of Microsoft Cloud hosted AVD solution and O365 upgrades C1 | Manager 1 | 6- 8 years of experience Job Description O365 User Migration Exchange L3/L4 Administration Office L3/L4 Administration Carry out improvement plans derived from problem management, Architect and vendor suggestions Proactive Problem Management Trend Analysis for Service Improvement Plans Execute the Change tasks for the Citrix configuration changes and upgrade configuration changes in multiple environment (Int, QA, DR and Production) Update incident and change ticket information in ServiceNow ticket management tool Coordinate with multiple teams for resolving incident and executing change tickets Suggest improvement in O365, Exchange & Azure from the known issues Must to Have Skills (Should be 2 - 4 only) Hands-on experience, managing below technologies: a) Windows Operating system b) MS Exchange c) Office 365 d) AD e) Azure AD f) Group Policy Management g) DNS h) DHCP i) PKI j) PowerShell Scripting k) VMWare VM Management O365 L3/L4 Administration Windows Family Operating Systems: Windows Server 2012/2016 and Office 2013/2016/365/2019 Hands-on experience on Azure AD Hands-on experience in managing O365 User Migrations Good understanding of IT infrastructure concepts and components such as Servers, Network devices, App & Web Services Cloud components and associated interconnections Good to Have Skills Very good verbal and written English communication and presentation skills Effective time management, team handling and organizational skills Client interaction and escalation management.

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage an d passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. SENIOR CLOUD ADMINISTRATOR ZS's CCoE (Cloud Center of Excellence) Team builds, maintains and helps architect the systems enabling ZS client-facing software solutions. We define and implement best practices to ensure performant, resilient and secure cloud solutions. The CCoE team at ZS is comprised of analytical problem solvers coming from diverse backgrounds while sharing a passion for quality delivery — whether our customer is a client or another ZS employee. The team has presence in ZS’s Evanston, Illinois and Pune, India offices. What You'll Do: The Senior Cloud Administrator will be part of CCoE Compute Team Pune. As Senior Cloud Administrator, you will manage AWS and On-premise infrastructure for multiple environments. You will actively engage in planning, configuration, management, maintenance, and upgrade of various components related to the Private and Public cloud . Work on various activities related to planning ,configuration and management of different versions of Windows server. Responsible for migration and upgrade of Windows servers. Configure and Participate in Windows Patching and threat mitigation . Work on regular operations activities related to windows server . High level log analysis, performance reports, trend analysis, experience with ProcMon, Wireshark etc Audit IT infrastructure and publish report and manage access control Perform root cause analysis for escalated issues and provide resolution. Mentor and Train newly joined team members . What You’ll Bring: BE/B.Tech or higher in CS, IT or EE. Windows server administration experience of 3-5+ Years (especially Win 2016/2019 and Win 2022 ), specifically in AWS cloud will be an added advantage. Deep knowledge of Microsoft OS Installation, upgrades , troubleshooting, patching etc. Good knowledge in IP Addressing, troubleshooting network issues. Experienced in day to day operational issues and runtime operations in a multi-domain, multi region environment Basic scripting knowledge on PowerShell and Python Must have hands-on experience of system administration of Windows Server-side infrastructure, SCCM,Active Directory, LDAP, DNS, GPOs etc. Understanding concepts of enterprise data center technologies including Networking, Security, TCP/IP, SAN and Firewalls and how they work together. Knowledge of AWS VDI solutions like Workspace and Appstreams . Should have good communication skills and a can-do attitude. Perks & Benefits ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At www.zs.com

Must Have: Expert in MSSQL database ( SQL queries, tables, index, stored procedure, partition, replication, failover etc), Unix Shell Scripting, Windows Server Good to Have: Monitoring tools ELK/AppDynamics, SSM JD: - Expert in alerting and Monitoring tools like ELK, AppDynamics, SSM etc - Hands on Automation using PowerShell script, UNIX script etc - Expert in MSSQL database ( SQL queries, tables, index, stored procedure, partition, replication, failover etc) - Good understanding on network concepts like load balancer, VIP, Pool members etc - Good understanding on certificates and how they should be used to protect customer data and meet bank s regulatory requirements. - Quick self-learner and should be flexible and adaptable to learn new technologies. - Should have engineering mind set and should have good understanding on the retail loan business that runs on platform windows/java/MSSQL platform.

As a Product Manager, you help influence product strategy, deliver business results through execution of that strategy, and help manage the lifecycle of the product. Other responsibilities include: Own the delivery of that strategic roadmap for a product, including planned releases and backlog of projects etc Responsible for prioritizing and defining new features through customer feedback and business priorities Collaborate with cross-functional teams, development, user experience, marketing, sales, and operations to ensure your product is relevant, acceptable and profitable Conduct market research to identify customer needs, industry trends, create TCO studies, and competitive landscape Collaborate with Pricing and Finance on pricing strategy Making Analysis and business cases to justify required investment with revenue projections Lead the delivery of Product Management milestones like features/enhancements/depreciations/pricing action etc through – Playback 0, Commit pitch, Launch Readiness etc Monitor and analyze product performance metrics Collaborate with Design, Development, and Product Management team to bring 3-in-a-box concept Work closely with the GTM team to contribute in defining GTM strategy for various geos Stay up-to-date with industry trends and advancements in cloud technology. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Good Understanding of IBM POWER/PowerVS, x86 and various compute technologies Experience with server sizing, pricing, configuration creation, and TCO tools Familiarity with enterprise applications like SAP, Oracle etc Experience with any of the following IBM Cloud, AWS, Azure, GCP etc preferred 3-5 years of product management experience with Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS) or Infrastructure-as-a-Service (IaaS) offerings Experience driving high growth business, new product introduction with strong focus on establishing credibility in the market Knowledge of the cloud infrastructure market segment – technologies, best practices, vendors, and competitive landscape Hands-on, data-driven approach, and an ability to work concurrently on several projects Cross-functional leadership experience across development, operations, design, support, sales, product marketing, marketing, and partners Experience with creating presentations and presenting to internal teams and clients Preferred technical and professional experience Knowledge of IBM Power Virtual Server and Competitive analysis experience IBM Cloud or other IaaS certification Familiarity with SAP, Oracle sizing Knowledge of SaaS or IaaS platforms, or knowledge of AWS or Azure IaaS platforms Bachelor’s degree in technology or related field preferred

Primary Skill Sitecore Administration IIS MS SQL Windows Server GitHub Basic understanding of .Net Responsible for the smooth running of the Sitecore+ environment Architect and deliver Enterprise Sitecore solutions Expert in Sitecore Administration and Sitecore Development. Flexible enough to work on Sitecore versions 9.x or 10.x platforms. Responsible for ensuring system availability (uptime) and performance of the SiteCore platform BuildMaster and CI/CD toolchain (Sonar; Docuportal; Proxy) IIS servers in intranet and DMZ Sitecore configuration and patches AutoCmd local toolchain Support developers to deploy to the various websites using the toolchain and assist in advanced Sitecore topics. Experienced in Sitecore CMS architecture and design with very strong development skills in .NET; Java Script; CSS.

JOB DESCRIPTION: As a Migration Support Engineer, your primary responsibility will be to support and supervise the technical elements involved in migrating data from one Document Management Solution (DMS) application to another. In this role you will work on the below tasks: Provide technical support during the data migration process, addressing any issues that arise. Assist in troubleshooting and resolving application-related problems. Cleanse and prepare data for migration, ensuring data quality and integrity. Collaborate with the application support team to develop and execute migration scripts. Conduct testing of migrated data to ensure accuracy and completeness. Document migration processes and create user guides for future reference. Your Profile: 5-7yr of Experience in data migration projects, preferably in regard to Application Support or related roles. Proficiency in SQL and data manipulation tools. Strong analytical skills and attention to detail. Excellent communication and teamwork skills. Fluency in spoken and written English is required. NOTE:- This is a Full-time 9-12 month contract Position.

Job Summary Minimum of 3-5 years administration experience on Nutanix platform specifically on Prism central and AHV. Hands on experience on Installing Configuring & Troubleshooting Nutanix infra like AHV/ Prism Central and Prism Element. Worked on tasks like hosts upgrades creating templates/clones Snapshots Storage container creation etc. Proficiency in Nutanix technologies including Acropolis Hypervisor (AHV) and Prism interface. Familiarity with virtualization technologies (e.g. VMware Hyper- Responsibilities Minimum of 3-5 years administration experience on Nutanix platform specifically on Prism central and AHV. Hands on experience on Installing Configuring & Troubleshooting Nutanix infra like AHV/ Prism Central and Prism Element. Worked on tasks like hosts upgrades creating templates/clones Snapshots Storage container creation etc. Proficiency in Nutanix technologies including Acropolis Hypervisor (AHV) and Prism interface. Familiarity with virtualization technologies (e.g. VMware Hyper-V) Must have knowledge on Prism element features. Patch management of AHV and Prism central and element using Lifecycle Manager. Hands on experience on VM Migration different platform with tools like Move P2V conversion Understand of Nutanix utility like Self service/ Flow Segmentation Operations / Foundation central Worked on any of the HCI infra like VxRail/Nutanix/VMware. Good understanding of AHV and ESXi network connectivity . Hands on experience multiple hardware like Lenovo and Cisco UCS Manager and upgrade Analyze logs to identify issues and perform root cause analysis (RCA) to prevent future occurrences Requirements Self-motivated proactive and thrive working in an environment with limited supervision Good communication skills. Ability to create Presentations and SOPs. Demonstrated interest in expanding knowledge in the areas of new developments and trends. Demonstrated intermediate problem-solving abilities coupled with a desire to take on responsibility. Ability to manage workload amid shifting priorities and challenging deadlines. Preferred certifications for below products Nutanix Certified Professional - Multicloud Infrastructure

Role Summary: We are seeking an experienced and results-driven Level 1/Level 2 IT Service Desk Team Leader. Working with your three peers to the Service Desk Manager, to oversee our IT service desk operations 24/7 at the Global Service Centre. The ideal candidate will be a hands-on leader and will manage a team of service desk analysts globally at both Level 1 and Level 2 skills, ensuring the delivery of high-quality IT support and excellent customer service to our organizations Customers. This role requires a strategic thinker with strong leadership, technical expertise, staff management and a customer-centric approach to managing IT support services. This role is highly suited to a person who has started from the ground up in a Service Desk environment. Key Responsibilities: Supervise, mentor, and develop a team of service desk analysts. Establish performance objectives and provide regular feedback through performance evaluations. Foster a positive and collaborative team environment. Oversee daily service desk activities, ensuring prompt resolution of incidents and service requests. Responsible for all major incidents, utilising your teams engagement. Monitor service desk performance metrics, such as first-call resolution rate, response time, and ticket backlog. Manage the digital handover to the next shift team leader for seamless service. Manage and prioritize workload, including escalations and major incident handling. Ability and willingness to be active in ticket handling and resolutions. Identifying continuous improvements, including for shift-left and automation. Ensure a high standard of customer service by monitoring end-user feedback and addressing any concerns. Support the development and implementation of strategies to enhance the end-user experience, including the use of digital contact channels and automated workflows. Act as a point of contact for key stakeholders regarding service desk performance, including complaints and plaudits. Support the development, documenting, and maintaining of service desk processes, procedures, and best practices. Ensure compliance with company policies and industry standards, including ITIL practices. Identify and implement improvements to service desk tools and workflows. Collaborate with other IT teams to ensure alignment and efficiency across all IT operations. The creation and maintenance of knowledge base articles and guides to aid in L1/L2 technical resolutions. Provide technical guidance to the service desk team, assisting with complex issues as needed. Stay updated on emerging technologies and recommend tools to improve service desk functionality. Support the generation of regular reports on service desk performance and trends. Analyse data to identify areas for improvement and develop action plans accordingly. Flexibility to work in a rotating shift pattern, including nights, weekends, and holidays. Qualifications Skills, Education & Qualifications: Minimum of 5 years of experience in IT support, with at least 3 years in a managerial or supervisory role. Proven track record of managing a service desk team in a fast-paced environment. Strong understanding of IT infrastructure, systems, and troubleshooting methodologies. Experience with service desk management tools (e.g., ServiceNow, Jira, Zendesk). Knowledge of ITIL frameworks and best practices; ITIL certification preferred. Excellent leadership and team management skills. Strong communication, interpersonal, and problem-solving abilities. Customer-focused mindset with a commitment to delivering high-quality support. Strategic thinking and decision-making. Ability to manage multiple priorities and meet deadlines. Adaptability to evolving technologies and processes. Strong analytical and reporting skills. Proficiency in Microsoft Office 365 Support. Knowledge of AWS and Azure fundamentals. Proficiency in Active Directory and Group Policy Support. Strong technical proficiency in Windows Server and Linux (preferable) operating systems. Bachelor's degree in computer science, Information Technology, or a related field, or equivalent experience. ITIL Version 4 Foundation Level certification. Relevant Technical Certifications.

If interested kindly call or WA on 7020744820 - Rashmi M Excellent English Communication skills and 1 Year of Technical Support ( O365 , Windows ) Experience is must Strong Problem Solving and Troubleshooting Skills & thinks logically. Server support - operates on callback model where the cases are created for the customers and the engineers talk to the customers . They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. Rounds of Interview : Virtual

Job Description- System Engineer An experienced and motivated System Engineer to oversee and manage a range of functions related to Vessel IT Infrastructure. This role will involve direct responsibility for System Monitoring & Alerts on Sophos, SOP Documentation, Monitoring Patch Management, Backup Exercises, Co-ordinate Penetration testing. The successful candidate will play a key role in ensuring the reliability, security, and efficiency of our Vessel security Operations, reporting to group information Security manager in Singapore. To ensure a seamless transition and effective integration of the candidate into the work operations required knowledge transfer will be conducted at the location. Roles & Responsibilities: Formulate, develop, implement, comply, and enforce IT related policies, processes, guidelines, protect IT computer networks (computer workstations, computer servers, printers, wireless systems etc.) and application systems (online, database etc.) against computer intrusions, unauthorized access, and other malicious misuses. Familiarity with tools such as ConnectWise, Sophos, Rapid 7, Freshdesk (Ticketing System), OneNet, and similar platforms is advantageous. Deal with Tier 2/3 problem-solving in a timely efficient manner Lead the creation, review, and maintenance of Standard Operating Procedures (SOPs) related to IT operations. Ensure documentation is up-to-date, accessible, and aligns with industry best practices. Execute a vulnerability management strategy across all environments as directed by the group, coordinate with vendor for implementations and validate successful implementation. Plan, execute, and assess regular backup and disaster recovery exercises to maintain data integrity and system resilience. Continuously refine backup strategies and disaster recovery plans based on exercise outcomes. Mentor, and fostering a culture of collaboration and continuous improvement. Provide guidance, set objectives, conduct performance evaluations, and promote professional growth.

Job Title: L2 Service Desk Engineer. Location: Cadence Design Systems, Bangalore. Reports To: Service Desk Shift Lead. Job Overview: The L2 Service Desk Engineer is responsible for handling day to day responsibilities assigned and more complex technical issues that are escalated from the L1 team. This role requires a deeper understanding of IT systems, networks, and troubleshooting methodologies. The ideal candidate will have experience in diagnosing and resolving more advanced technical problems and providing a higher level of customer service. Key Responsibilities: • Handle escalated incidents and service requests from L1, ensuring timely resolution and communication with end-users. • Diagnose and resolve complex technical issues, and application-related problems. • Conduct root cause analysis on recurring incidents and work on implementing permanent solutions. • Work closely with other IT teams to resolve issues that require specialized knowledge or software changes. • Update and maintain detailed documentation, including knowledge base articles and troubleshooting guides. • Provide guidance and support to L1 engineers, including training on new technologies and troubleshooting techniques. Qualifications and Required Skills: • Candidate should have sound knowledge of Linux, Windows & VMware • Exposure towards Windows Server Support and Active Directory. • Assisting users on Remote tools • Knowledge on System Health Checks and Monitoring Alerts • Knowledge on different virtualization platform will be added advantage. • Good practical working ability with VMware. • Able to communicate effectively with internal customers. • Experience working on Vmware vSphere administration skills. • Hands on experience on VNC, NX and tiger VNC • Configure and Manage Monitoring Alerts w r t VMware Hypervisors and VM s • Work experience on L2 Service or Incident support. • Ability to read logs. • Good knowledge and understanding of Virtual Machines, Windows/Linux Server • Certification Preferred: Vmware, RHCSA • Excellent analytical and problem-solving abilities. • Strong communication skills, both verbal and written. • Comfortable to work in 24/7 environment independently and handle multiple tasks with attention to detail. • Good understanding of operational framework like ITIL and operations process.

Experience on Windows/UNIX/Linux/RHEL etc. Handling Leased Line/ MPLS WAN. Sufficient knowledge of running Network Monitoring Tool. Experience in Active Directory and Group Policy. Should also be familiar with system hardware, SAN/NAS System. Required Candidate profile Experience for storing and retrieving of data, maintain servers, machines, printers. Experience in resolving the real time requests raised by users as per SLA. Good experience in PAAS, SAAS and IAAS.

Druva Inc. is looking for Data Analyst & System Administrator to join our dynamic team and embark on a rewarding career journey Installing, configuring, and maintaining servers, network equipment, and storage systems to ensure high availability and performance Managing and maintaining systems security, including firewalls, access control, and security protocols, to ensure the confidentiality and protection of sensitive data Monitoring systems performance and capacity, and making recommendations for upgrades and improvements Responding to technical support requests and resolving technical issues, including troubleshooting hardware and software problemsPerforming regular backups and disaster recovery operations, ensuring the availability and integrity of data Managing user accounts and permissions, and maintaining accurate documentation of systems configurations and changes Collaborating with other teams and departments, such as IT, operations, and security, to ensure that systems align with business needs

> Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Provide adequate support in architecture planning, migration installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: VMware Server Admin. Experience: 5-8 Years.

Operations and Production Assurance: Provide technical support to ensure that services for pictures, advertisements, graphics, text and other production workflow systems are available to Editorial for page makeup; create pages for Editorial from template for old workflows; get image processed within stipulated time; resolve application problem and monitor workflow for page reception at press after Editorial generates the pdf; in order to ensure production issues are taken care and for timely transmission of all the editions to press. Coordination with other departments: Coordinate with Response, Editorial and Press; provide helpdesk support to users in order to ensure smooth release of edition. Regular co-ordination with all East OSPs. Process improvements, Implementation and Training in EWF projects: Identify redundant processes in workflows and suggest changes to improve production efficiency; reduce processing time and cost; plan, monitor, execute special projects; support to launch of new products in order to enhance the efficiency of processes. Skills Good knowledge in Windows 10,11 Basic knowledge in Windows Server 2016/2019 Basic knowledge in DNS, LAN, WAN Basic Knowledge in Adobe InDesign Preferred knowledge in any Linux flavor Relevant Experience 1-2 years of experience in managing and support Win/ Linux OS and Windows applications. Multi-skilled in the Adobe products is value added position.

Who We Are Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips- the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world- like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of"science and engineering to make possible"the next generations of technology, join us to Make Possible® a Better Future. What We Offer Location: Bangalore,IND At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. Were committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits . Youll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers."We empower our team to push the boundaries of what is possible"”while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied. Applied Materials develop complex multidisciplinary systems for metrology and quality control processes in the semiconductors industry . Our systems contain high-end Physics , HW , Algo and SW all combine into unique system allowing our customers extend and improve their existing technologies. System Qualification Engineer day-to-day work contain examine new modules and system improvements , assess their integration complexity to existing / new system and how they might affect the system overall performance. Work involves close collaboration with various RnD disciplines and conducting complex experiments on real tools or dedicated simulators until approval or rejection of the suggested design Roles & Responsibilities Early involvement in development phases to optimize suggested design alternatives Close collaboration with R&D disciplines such as System Eng , Physiscs , SW eng. , Mechanics etc. Perform detailed risk assessment from module to system level and assess the impact on system performance and integrity D efine set of experiments to validate the design , while considering efficient risk red uction L ead comprehensive testing on simulators & real tools and perform detailed analysis on collected data Share conclusions on the module performance and existing gaps to address Provide recommendations for performance spec s and promote c orrective actions for future de signs Approve final design and specs to be "field ready" develop validation tools and capabilities for modules and system performance evaluation 20 % t ravel for new designs implementation and for complex system issues troubleshooting System analytical capabilities Methodic & Quick learner Excellent interpersonal and leadership skills Ability to work and lead complex tasks independently Applied Materials Metrology and Inspection platforms system / application knowledge & experience - Major advantage Working in Multipipeline systems environment - Major advantage M ATLAB / Python knowledge - Advantage " Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Relocation Eligible: No Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage an d passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. What you’ll do Maintenance and integration of Privileged Access Management tool with enterprise environment Implementing Identity Security solutions according to best practices Communicate and engineer Active Directory solutions for enterprise teams Own troubleshooting of L2/L3 Active Directory issues to resolution Script Active Directory maintenance automations using Powershell and Python Ensure Active Directory and Privileged Access Management tool changes are documented via proper change management documentation and approval process Participate in necessary audits, generating required output examples Manage Active Directory and its capabilitiescertificate services, group policy, DNS, replication, etc Mentor junior colleagues with expectation of growth and transition of responsibilities What you’ll bring Forthcoming and clear communication, an ability to identify and communicate potential issues and their solutions Willingness to dive in to resolve problems not only with owned technology, but other dependent technologies Ability to identify opportunities to automate routine and repetitive tasks and implement automated solutions by way of Powershell and Python Microsoft Active Directory (replication, group policy, DNS, computer, user, and group management) Microsoft Active Directory Certificate Services Microsoft Active Directory Federated Services Microsoft Entra ID/Azure Active Directory SAML/SSO Privileged Access Management Preferred Microsoft Certified Server Administrator Preferred Microsoft Certified Server Engineer Preferred Microsoft CertifiedIdentity and Access Administrator Associate Perks & Benefits ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At www.zs.com

Who We Are Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips- the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world- like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of"science and engineering to make possible"the next generations of technology, join us to Make Possible® a Better Future. What We Offer Location: Bangalore,IND At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. Were committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits . Youll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers."We empower our team to push the boundaries of what is possible"”while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied. Key Responsibilities Serve as partner with a sub-group within function or BU, or with a smaller country/site provides support services to GIS customers for IT infrastructure function. Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction. Anayzes, schedules and carries out updates to the IT infrastructure which includes patching, upgrades and regular scheduled maintenance. Executes complex changes while following standard operating procedures and change management policies. completes root cause analysis of outages or incident trends. Recommends preventative actions. Responsible for handling escalations for incidents, outages for IT infrastructure function. Functional Knowledge Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines Business Expertise Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market Leadership Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements Problem Solving Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information Impact Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies Interpersonal Skills Explains difficult or sensitive information; works to build consensus Microsoft Sqlserver DBA and Cloud DBs Admin 1. Good Communication Skills2. Effective in working with Business Users and with Vendors like Microsoft3. Good Hands on experience in Administration of Microsoft Sqlserver Databases4. proficient in Managing IAAS and PAAS Sqlserver Databases5. Efficient in designing Backup and Recovery for cloud DBs and Sqlserver DBs6. Fixing Application Team Performance issues7. License Management -- Sqlserver Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 10% of the Time Relocation Eligible: Yes Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

As an Infrastructure Specialist at IBM, you will support the infrastructure running industries likes transportation, energy, insurance, banking, or healthcare which are rapidly changing as the worlds relationship with technology evolves. Ready to help our clients take the next step forward Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. As an Infrastructure Specialist, you will be responsible for keeping up with the latest changes, using your expertise to deliver solutions that meet the needs of our clients and products. In your role you may be responsible for: Define, analyse, and review technical architecture on required platform and coming up with architecture options and recommendations Define, detail, and scope the technical requirements into solutions Work across key activities in configuration, systems management tools and backup and recovery Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise SSL Administration like certificate renewal and monitoring Experience in queue manager configuration and load balancing, security management (OAM), performance and tuning Experience with MQ in AIX, Red Hat Linux (RHEL) and Windows servers Experience in Managed File Transfers (MFT) Configuration, deployments, and vulnerability remediation in multi-tier environments with firewalls, load balancers, and high availability solutions Preferred technical and professional experience Working experience in Cloud (GCP, AWS) Knowledge in CI/CD and pipeline automation tools Knowledge in Containerisation / Kubernetes / OpenShift

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Senior Application Support Analyst Role Location Department Information Technology Employment Type The Role & Key Responsibilities You will be working within our Transfer Agency Product Technology team to provide 2nd & 3rd line support on the applications and ancillary systems used to deliver the Product. The role will involve working with stakeholders, scrum masters, other technology departments and team leaders within an Agile model to deliver project work. Answer service requests & incidents within agreed SLAs Deliver project work assigned to you within the DevOps board Prioritization of daily tasks based on users needs Work with the Scrum Master to break down project work and schedule it into the appropriate sprint Take part in all Agile ceremonies. Be a subject matter expert on the applications you support, their environment and integrations and provide guidance to business users Participate in the preparation and provision of audit evidence. Vendor management and communication Perform user training Write guides and produce documentation Maintain standard operating procedures and solution guides. Any other duties in the scope of the role that the company requires. Collaborate with teammates from across the Group Skills Required: Knowledge of ITIL desirable Knowledge of Agile delivery methodologies desirable 3 - 5 years experience in a support role Knowledge of databases and SQL desirable Knowledge of MS Windows server desirable Financial knowledge a plus, especially Transfer Agency / Registry, AML, Fund Administration or Accounting Knowledge of Purefunds, Mantra, TCube, Paxus or Efront would be advantageous Uncompromising level of personal integrity Good analytical and problem-solving skills Motivated and driven What you will get in return: A genuinely unique opportunity to be part of an expanding large global business A positive and dynamic work environment On the job training Possibility for advancement Competitive salary and additional benefits Full time role Additional information: We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet. For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://theapexgroup.com/csr-policy/ DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.