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3.0 - 5.0 years

4 - 8 Lacs

Mumbai

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Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Microsoft Active Directory Admin.Experience3-5 Years.

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3.0 - 5.0 years

4 - 8 Lacs

Coimbatore

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Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Microsoft Exchange Server Admin.Experience3-5 Years.

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0.0 - 2.0 years

3 - 3 Lacs

Ooty, Coimbatore

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We are seeking a motivated and detail-oriented Junior System Engineer to assist in the maintenance of servers. You will support the IT, provide technical support, and assist in troubleshooting issues to ensure system performance and availability.

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5.0 - 8.0 years

7 - 11 Lacs

Coimbatore

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Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Hyper-V Server Admin

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5.0 - 8.0 years

9 - 14 Lacs

Ahmedabad

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Role Overview : We are seeking a highly skilled and experienced Messaging Administrator with strong expertise in Microsoft Exchange (20102019), Office 365, and email security (IronPort). The ideal candidate will be responsible for managing messaging systems, supporting hybrid email environments, and ensuring the performance, availability, and security of mail infrastructure. Key Responsibilities : - Administer, troubleshoot, and maintain Microsoft Exchange 2010, 2013, 2016, and 2019 environments. - Manage Office 365 environments including mailbox migrations, policy setup, and compliance. - Implement and maintain Cisco IronPort email security solutions. - Manage hybrid mail flow, connectors, and coexistence between on-premise and cloud platforms. - Resolve issues related to OWA, ECP, autodiscover, DAG, SSL certificates, and IIS. - Perform user and group management including DLs, public folders, and shared mailboxes. - Handle cases involving Azure AD Connect, ADFS, and SSO integrations. - Execute PowerShell scripts for Exchange and O365 automation. - Maintain email retention policies, eDiscovery, and compliance configurations. - Provide L2/L3 level support for escalated messaging incidents. Technical Skills Required : - Microsoft Exchange Server (2010/2013/2016/2019). - Office 365 & Exchange Online. - Cisco IronPort Email Security. - Azure Active Directory & Azure AD Connect. - Hybrid Mailflow configuration and troubleshooting. - PowerShell scripting for Exchange and O365. - Strong understanding of SMTP, MAPI, POP, IMAP, Outlook Anywhere. - SSL/IIS Management & Troubleshooting. - Windows Server (2012, 2016). Nice To Have : - Microsoft 365 certifications (MS-101, MS-200, 70-347). - Familiarity with email gateways and Menlo. - Knowledge of Retention Labels & Policies. - Experience using Quest Migration Tools. Behavioral Traits - Strong customer communication and incident handling skills. - Ability to work independently and manage critical incidents. - Attention to detail and proactive troubleshooting mindset.

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4.0 - 6.0 years

4 - 6 Lacs

Chennai

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Job Title: System Administrator Work Location: Chennai, TN Skill Required: Digital : Microsoft Azure~Windows Servers Experience: 4-6 Years Job Description: Windows/Azure Admin

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1.0 - 6.0 years

3 - 4 Lacs

Mumbai Suburban, Gurugram, Mumbai (All Areas)

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As an IT Infrastructure you will oversee the design, implementation, and maintenance of an organization's IT infrastructure. You will be responsible for ensuring that the company's technological resources are aligned with its business objectives and that all systems are running efficiently and securely. Additionally, you will manage a team of IT professionals, providing leadership, guidance, and support to ensure the smooth operation of the IT infrastructure. Responsibilities: Strategic Planning: Develop and implement strategic plans for the organization's IT infrastructure in alignment with business goals and objectives. Infrastructure Design and Implementation: Design, deploy, and maintain the organization's network infrastructure, servers, storage systems, and other IT infrastructure components. Security Management: Implement and maintain robust security measures to protect the organization's IT infrastructure from cyber threats, ensuring compliance with industry standards and regulations. System Monitoring and Maintenance: Monitor the performance and reliability of the IT infrastructure, proactively identifying and addressing any issues or bottlenecks to ensure uninterrupted operation. Capacity Planning: Forecast future infrastructure needs based on business growth and technological advancements, and plan for capacity expansion accordingly. Vendor Management: Evaluate, select, and manage relationships with third-party vendors and service providers, ensuring quality of service and adherence to service level agreements. Team Leadership: Lead and mentor a team of IT professionals, providing guidance, training, and support to ensure high performance and job satisfaction. Budget Management: Develop and manage the IT infrastructure budget, optimizing resource allocation to maximize efficiency and cost-effectiveness. Disaster Recovery and Business Continuity: Develop and maintain disaster recovery and business continuity plans to ensure the organization's IT infrastructure can quickly recover from unforeseen events and minimize downtime. Documentation and Compliance: Maintain accurate documentation of the IT infrastructure configuration, policies, and procedures, and ensure compliance with relevant regulations and standards. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred. Proven experience in designing, implementing, and managing IT infrastructure solutions. Strong technical expertise in networking, server administration, virtualization , cloud computing, and cybersecurity. Experience with IT infrastructure technologies such as Cisco, VMware, Microsoft, and AWS. Excellent leadership and communication skills, with the ability to effectively manage and motivate a team. Strong analytical and problem-solving abilities, with a keen attention to detail. Relevant certifications such as CISSP, CCNA, MCSE, or ITIL are a plus. Conclusion: As the IT Infrastructure , you will play a critical role in ensuring the stability, security, and scalability of the organization's IT infrastructure. By leading a team of skilled professionals and implementing best practices, you will contribute to the overall success of the company's technology initiatives. Please share me your updated resume on neesha.shetty@efleetsystems.com 5 Days working Sat & Sun Fixed off Job Time 9:30 am to 6pm Job Location - Malad & Gurgaon Kindly fill the Details Full Name - Contact No - Email Id - Designation - Current Company Name - Current CTC - Expected CTC - Total Experience - Current Location - Exact Location where in Mumbai Education Qualifications - Notice period - if serving exact date - Offer in hand if - No. Of company worked till present - Reason for Change -

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6.0 - 10.0 years

15 - 25 Lacs

Hyderabad

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Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role As a Unified Systems Operator at Kyndryl, you'll take on a critical role of monitoring, controlling, and maintaining cutting-edge systems across our expansive infrastructure environment. You’ll be the key to providing innovative solutions to both technical and business challenges – ensuring seamless operations that push the boundaries of what's possible. In this role, you’ll become a trusted advisor to our customers, offering insights into best practices and resource utilization. You’ll be vital in maintaining our infrastructure through monitoring and validating events and or alerts, executing preventative tasks and escalating potential outages or abnormal situations, applying a proactive approach to challenges. As a Unified Systems Operator, you’ll have the opportunity to collaborate with diverse teams and specialists on projects and interact directly with customers to understand their needs – facilitating cohesive and successful partnerships. To thrive in this role, you'll need to bring a challenge and detail-oriented mindset, coupled with the agility and sense of urgency needed in our fast-paced environment. Join us in shaping the future of technology – where every day is an adventure, and every challenge is an opportunity for growth. Are you ready to redefine what's possible? Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. Whether you envision your career path progressing in the technical specialist domain as a Technical Leader or migrating into other technical careers such as an Architect or a Systems Reliability Engineer – we have opportunities you won’t find anywhere else. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience 7+ Years of experience in File Transfer tools, Connect Direct, Connect Express, Connect Center, SFG - Sterling FileGateway, SFG lite, SSP and B2B Experience in practicing the relevant skills. Deep know-how in the related technologies. Able to create complex solutions/designs and other concepts, anticipating complex future scenarios and problems. Agile methodology as way of working Experience with Scrum Methodology and Tools Jira& , Confluence, GitHub, Nexus, Docker/Kubernetes Service Now User to start, work, track and complete Change Requests, Tasks Deep Experience with IBM Sterling B2B integrator Experience with IBM Sterling B2B integrator Control Center xperience with Shell scripting (Linux, Windows) Experience with IBM Sterling B2B Integrator Process configuration, internal Scripting Know-How also with Infrastructure (Windows Server, Linux, Oracle, MS SQL, PostgreSQL, Azure Kubernetes, AWS Kubernetes, OpenShift) The service provider should continuously strive to improve the platform stability, performance, and user experience. This may involve implementing enhancements, adopting new technologies or best practices, and incorporating user feedback for future updates. Customer 1st and 2nd level technical consulting Preferred Skills and Experience: Installation and configuration of filetransfer infrastructure - Install Sterling File gateway (new nodes) Installation and configuration of filetransfer infrastructure Configure Sterling File gateway components (new configuration) Provisioning of software licenses based on defined portfolio. Server configuration and installation of necessary prerequisites (new components) Configuration of infrastructure components monitoring Manage the internal and external load balancer for Filetransfer Service Manage the Antivirus Scanners dedicated for Filetransfer Service* Manage the Sterling File Gateway (SFG) Nodes (incl. optimization and configuration) Execution of recommendations from System engineering / Architecture Performance and problem analysis without incident SFG optimization and configuration Guidance of user tests Performance analysis and optimization of applications Planning and operation of Customer recovery test Accompany user test at Customer’s request. Recovery of Filetransfers service infrastructure in case of disruption by incidents (SFG, SSPs, Control Center, Control Center Director) – excluded antivirus solution, firewall and network supported by AGN Recovery of Filetransfers service infrastructure in case of disruption by incidents (MSSQL, Load Balancer, OS) – excluded antivirus solution, firewall and network supported by AGN. Support of Customer application recovery tests Security administration for central filetransfer infrastructure Installation of software patches and version updates for Filetransfer Service infrastructure Installation of software patches and version updates for Filetransfer Service applications and components Installation of service-related fixes and security patches (GISF - Group Information Security Framework) for Filetransfer Service infrastructure based on existing vulnerabilities. Implementation of major releases and versions according to supplier’s software lifecycle for Filetransfer Service infrastructure Implementation of new software releases according to customer/Allianz Technology's software lifecycle for filetransfer clients. Administration of change requests for Filetransfer service issues (originating from related systems) Analysis on customer requests Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

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2.0 - 3.0 years

3 - 4 Lacs

Chennai

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Job Title: Windows System Administrator Citrix / VMware Horizon Experience: 2 to 3 Years Location: Chennai (On-site) We are looking for a System Engineer with strong hands-on experience in Citrix or VMware Horizon administration. The ideal candidate should be well-versed in managing Windows-based environments and virtualization technologies . Only candidates based in Chennai who can join immediately will be considered. Key Responsibilities: Administer and manage Citrix or VMware Horizon environments. Maintain and troubleshoot Windows Server and desktop systems (Windows 10/11). Perform system updates, patching, and user management tasks. Work closely with internal teams to ensure IT infrastructure stability. Desired Candidate Profile: 2-3 years of relevant experience in system/IT infrastructure administration. Strong expertise in Citrix Virtual Apps and Desktops or VMware Horizon. Good knowledge of Windows Server (2016/2019/2022) and desktop OS. Familiarity with networking concepts and remote access protocols. Preferred Qualifications: Exposure to Accops solutions (training will be provided if not certified). Relevant certifications: Citrix, VMware, Microsoft, (Accops-Good to have).

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6.0 - 10.0 years

15 - 25 Lacs

Bengaluru

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Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Within our Database Administration team at Kyndryl, you'll be a master of managing and administering the backbone of our technological infrastructure. You'll be the architect of the system, shaping the base definition, structure, and documentation to ensure the long-term success of our business operations. Your expertise will be crucial in configuring, installing and maintaining database management systems, ensuring that our systems are always running at peak performance. You'll also be responsible for managing user access, implementing the highest standards of security to protect our valuable data from unauthorized access. In addition, you'll be a disaster recovery guru, developing strong backup and recovery plans to ensure that our system is always protected in the event of a failure. Your technical acumen will be put to use, as you support end users and application developers in solving complex problems related to our database systems. As a key player on the team, you'll implement policies and procedures to safeguard our data from external threats. You will also conduct capacity planning and growth projections based on usage, ensuring that our system is always scalable to meet our business needs. Roles & Responsibilities: Understand the lifecycle of infrastructure project (Design, Implement, Transition and Operation) . In-depth understanding of SQL architecture and troubleshooting experience with the ability to analyse technical problems to prevent future occurrence. Configuration of Log Shipping, Replication, Mirroring, Manage Cluster, Maintenance Plan configuration, Backup and Restore Strategies. In-depth knowledge on Windows Server Clustering. Monitoring all the high availabilities and make sure all are in sync Support multiple versions of SQL server 2008/12/14/16/17/19, MongoDB, Postgree and RDMS on Azure and AWS. Doing performance tuning whenever the slowness reported Monitoring and managing of problem tickets. Ensure closure within the SLA defined. Liaison with Customer for complex technical issues and capacity planning. Provide technical leadership and internal trainings to subordinate teams. Attend and actively participate in management meetings, client meets and workshops Delegate tasks to sub-ordinate teams and follow up to make sure that they are completed. Implementation of best practices, Review of KEDB and SOP, Handling of Problems related to historic incidents, Formulate service improvement plans. (SIP). Responsible to verify availability of any latest SQL Server Support for all the SEV1 issues and make sure all the resolution within agreed SLA timing. You'll be a strategic partner, working closely with various teams to coordinate systematic database project plans that align with our organizational goals. Your contributions will not go unnoticed - you'll have the opportunity to propose and implement enhancements that will improve the performance and reliability of the system, enabling us to deliver world-class services to our customers. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career, from Junior Administrator to Architect. We have training and upskilling programs that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Professional and Technical Expertise: In-depth knowledge on Windows Server Clustering. Total and relevant experience in SQL should be minimum 8 years. Monitoring all the high availabilities and make sure all are in sync Support multiple versions of SQL server 2008/12/14/16/17/19, MongoDB, Postgree and RDMS on Azure and AWS. SSRS( SQL Server Reporting Services ) & Knowledge in AZURE ( IaaS , PaaS , VM , Virtual Networks, Subnets, NSG, Storage, Azure SQL, Elastic Pools, Managed Instance, DMA, DMS ) is required. Must be Microsoft SQL Certified on 2014 / 2016 /2019. Azure Fundamentals or AWS Essential Certified. Good verbal and communications skills. Preferred Technical and Professional Experience Qualification/Experience: Degree or Any Graduation or Post-Graduation Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

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0.0 - 3.0 years

0 Lacs

kochi, kerala

On-site

TechnologyKerala Posted On 27 Mar 2025 End Date 16 Jun 2025 Required Experience 0 - 1 Years Basic Section New Job Title - No. Of Openings 1 BAND Band 1 Grade Level 2 Designation System Administrator Campus/Non Campus - Employment Type - Requisition Type Replacement Employee Category - TAT 30 Closing Date 16 Jun 2025 Organisational Company Matrimony.Com Business Unit Group Functions-Common Department Technology Sub Department IT & Telecom Support Group ( ITG) Country India Region Kerala State Kerala City Cochin Working Location Ravipuram - 2 Industry - Functional Area - Role - Skills Skill WINDOWS SERVER DHCP CCNA DNS NETWORK ADMINISTRATION SYSTEM ADMINISTRATION TECHNICAL SUPPORT ITIL IT SERVICE MANAGEMENT VMWARE Minimum Qualification No data available Job Description JOB DESCRIPTION Designation Title - IT L1 Support Role - System Admin Reporting to - General Manager About Us Matrimony.com Ltd is India's largest Wedtech company and the first pure-play consumer internet business to get listed. Our flagship brand Bharat Matrimony is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2014).The company provides both matchmaking and marriage-related services through websites, mobile sites, and mobile apps and is also complemented by 130+ company-owned retail outlets. Its flagship matchmaking services are Bharat Matrimony, Elite Matrimony, and Community Matrimony. With strong leadership in matchmaking, the company has been expanding into the highly unorganized $55 billion marriage services Industry with Wedding Bazaar and Mandap.com services. The goal is to build a billion-dollar revenue company and a long-lasting institution with a legacy for the generations to come Key Responsibilities Branch Infra Monitoring and Maintaining uptime Dialler support (Outbound , Inbound ,PRI, GSM Firewall support Asset Management. Network support and administration Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, Wireless and network segments. Server support and Administration - Windows / Linux Application testing and Performance monitoring Handle the Business escalation and ensure the support & resolve the issues on time Branch Incident management and root cause analysis Raise the service request and Coordination with service provider for any service outage and follow-up the matrix Desktop, laptop, Tab allocation and troubleshot issues (L1/L2) Support for Retails ( IT Infrastructure) Remote support Education and Experience Any Bachelor degree required. 0-2 Years Job Location - Kerala,

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5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

You will be responsible for configuring, maintaining, and troubleshooting firewalls, VPN setups, and security certificate algorithms. Monitoring and managing network security tools and logs will be crucial to ensure optimal performance and incident management. Additionally, implementing and managing network routing, switching, and VLANs will be part of your daily tasks. Your role will also involve administering Windows Server components such as Active Directory, DNS, DHCP, and Group Policy Objects. Configuring and troubleshooting web services, database services, and other applications on Linux operating systems will be another aspect of your responsibilities. You will oversee MSSQL Server and Team Foundation Server (TFS) concepts and manage IIS configurations effectively. Furthermore, you will be tasked with administering and maintaining anti-virus servers and backup solutions. Conducting Business Continuity Planning (BCP) drills regularly will be necessary to ensure preparedness for any unforeseen events. You will also be expected to troubleshoot GPU-based applications effectively to maintain smooth operations.,

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4.0 - 9.0 years

5 - 14 Lacs

Mohali

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Job Requirements: Responsible for security practices and procedures surrounding information technology • Running regular checks on network and data security • Developing and implementing IT policy and best practice guides for the organization • Design, implement and maintain corporate IT infrastructure • Designing training programs and workshops for staff • Running and sharing regular operation system reports with senior staff • Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages • Managing and reporting on allocation of IT budget • IT cost management controls • Providing direction for IT team and Help Desk members • Technology resource for the business units • Identifying opportunities for team training and skills advancement Qualifications: Demonstrable knowledge of network infrastructure and systems • Working Knowledge of server platforms including OS X, Windows and Linux. This includes installation management and maintenance • Understanding of Active Directory and PowerShell • Understanding of network and systems architecture design • BS/MS Degree in related field or equivalent experience • Experience with cloud services such as AWS and Azure • Design and management experience with virtualization and containerization • On call 24x7/365 • Certifications in one or more networking, systems and or security technologies preferred • Security certifications are preferred

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3.0 - 8.0 years

1 - 5 Lacs

Bengaluru

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About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : VMware Horizon Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will engage in a variety of tasks that ensure the smooth operation of production and development systems. Your typical day will involve providing technical support and maintenance for software products, both remotely and onsite. You will work on configured services across various platforms, addressing issues as they arise and ensuring that all systems operate within defined models and processes. Your role will also include troubleshooting hardware and software problems, implementing technology solutions, and collaborating with team members to enhance system performance and reliability. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of technical processes and procedures to enhance team knowledge.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in VMware Horizon.- Strong understanding of virtualization technologies and their applications.- Experience with troubleshooting and resolving issues related to server and network configurations.- Familiarity with operating system-level support across various platforms.- Ability to implement and maintain software solutions from various vendors. Additional Information:- The candidate should have minimum 3 years of experience in VMware Horizon.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

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15.0 - 20.0 years

3 - 7 Lacs

Hyderabad

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About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Linux Operations Good to have skills : Microsoft Windows Server Administration, Splunk, Security Risk AssessmentMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with different teams to troubleshoot and enhance system performance, ensuring that all applications run smoothly and efficiently. You will engage in problem-solving activities, analyze system logs, and implement solutions to maintain operational excellence, all while adapting to the evolving needs of the business environment. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Linux Operations.- Good To Have Skills: Experience with Microsoft Windows Server Administration, Splunk, Security Risk Assessment.- Strong understanding of system monitoring tools and techniques.- Experience in scripting languages for automation tasks.- Familiarity with incident management and ticketing systems. Additional Information:- The candidate should have minimum 5 years of experience in Linux Operations.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

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5.0 - 8.0 years

5 - 9 Lacs

Mumbai

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About The Role Skill required: Marketing Operations - Hyper Text Markup Language (HTML) Designation: Digital Content Management Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designSet of markup symbols or codes inserted in a file intended for display on a World Wide Web browser page. It describes the structure of text-based information in a document by denoting certain text as links, headings, paragraphs and lists as well as to supplement that text with interactive forms, embedded images and other objects--typically for developing web pages. What are we looking for Proficiency in HTML and CSS:Strong knowledge and hands-on experience in coding responsive HTML email tem-plates that render consistently across various email clients and devices.Email Design Best Practices:Understanding of email design principles, user experience (UX) considerations, and email deliverability best practices.Testing and Troubleshooting:Experience in testing emails across different devices and email clients to identify and resolve rendering issues.Attention to Detail:A keen eye for detail to ensure accuracy and consistency in coding and email rendering.Email Automation:Familiarity with email automation tools and processes, including journey-based emails and triggered campaigns.Graphic Design:Basic graphic design skills to assist in creating visual elements for email templates.SQL:Understanding of SQL queries to work with data within SFMC s Data Extensions.A/B Testing:Experience in setting up and analyzing A/B tests to optimize email campaign performance.Accessibility:Awareness of email accessibility best practices to ensure emails are inclusive and compliant with ac-cessibility standards. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

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4.0 - 7.0 years

5 - 9 Lacs

Mumbai

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About The Role Skill required: Marketing Operations - Hyper Text Markup Language (HTML) Designation: Digital Content Management Specialist Qualifications: Any Graduation Years of Experience: 4 to 7 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designSet of markup symbols or codes inserted in a file intended for display on a World Wide Web browser page. It describes the structure of text-based information in a document by denoting certain text as links, headings, paragraphs and lists as well as to supplement that text with interactive forms, embedded images and other objects--typically for developing web pages. What are we looking for Proficiency in HTML and CSS:Strong knowledge and hands-on experience in coding responsive HTML email tem-plates that render consistently across various email clients and devices.Email Design Best Practices:Understanding of email design principles, user experience (UX) considerations, and email deliverability best practices.Testing and Troubleshooting:Experience in testing emails across different devices and email clients to identify and resolve rendering issues.Attention to Detail:A keen eye for detail to ensure accuracy and consistency in coding and email rendering.Email Automation:Familiarity with email automation tools and processes, including journey-based emails and triggered campaigns.Graphic Design:Basic graphic design skills to assist in creating visual elements for email templates.A/B Testing:Experience in setting up and analyzing A/B tests to optimize email campaign performance.Accessibility:Awareness of email accessibility best practices to ensure emails are inclusive and compliant with ac-accessibility standards. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

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5.0 - 10.0 years

7 - 12 Lacs

Bengaluru

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About The Role Project Role : Cloud Migration Engineer Project Role Description : Provides assessment of existing solutions and infrastructure to migrate to the cloud. Plan, deliver, and implement application and data migration with scalable, high-performance solutions using private and public cloud technologies driving next-generation business outcomes. Must have skills : Microsoft Hyper-V Server Good to have skills : VMware Datacenter Virtualization Architecture and DesignMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationHyper-V expert with VMware to Hyper-V migrationJob Summary :We are looking for a Hyper-V Expert with deep expertise in Microsoft virtualization technologies to lead and support the migration from VMware to Hyper-V. This role also includes providing ongoing operational support for our Hyper-V environment, ensuring system stability, performance, and high availability across the virtualized infrastructure. The ideal candidate is a proactive, hands-on expert with strong troubleshooting skills and experience in enterprise-level virtualization and migration projects.Key Responsibilities:Lead and perform the end-to-end migration of virtual workloads from VMware to Hyper-V, along with planning, execution, and validation.Design, build, and maintain Microsoft Hyper-V clusters in a high-availability, production-grade environment.Create and maintain detailed technical documentation, including system configurations, migration plans, and SOPs.Collaborate with cross-functional teams to analyze existing VMware workloads and determine optimal migration paths and tooling.Provide daily operational support, monitoring, and troubleshooting of Hyper-V infrastructure.Optimize virtual machine performance, capacity, and scalability based on workload needs.Perform system upgrades, patching, and configuration changes with minimal downtime.Implement and maintain backup, disaster recovery (DR), and business continuity strategies for Hyper-V environments.Automate routine administrative tasks using PowerShell and other tools.Evaluate new virtualization technologies, tools, and industry trends.Required Qualifications:5+ years of hands-on experience in virtualization, with a strong focus on Microsoft Hyper-V in enterprise environments.Proven experience migrating workloads from VMware to Hyper-V, including tooling, processes, and challenges.Expertise in Windows Server (2016/2019/2022), Hyper-V clustering, and System Center Virtual Machine Manager (SCVMM).Strong PowerShell scripting skills for automation and reporting.Knowledge of storage systems (SAN, NAS, iSCSI, SMB) and networking (virtual switches, VLANs, NIC teaming).Experience with backup and replication tools (e.g., Commvault for virtual environments.Familiarity with monitoring tools and performance tuning in Hyper-V environments.Microsoft certifications such as MCSE:Core Infrastructure, Azure Administrator Associate, or Hyper-V Specialist.Experience with Azure Stack HCI or hybrid cloud environmentsFamiliarity with VMware environments including vCenter, ESXi, and vSphere.Experience with scripting or orchestration platforms (e.g., Ansible, System Center Orchestrator) will be added advantage.Strong problem-solving skills and a proactive mindset.Comfortable working independently or in a collaborative team environment.Soft Skills: Excellent communication and documentation skills.Ability to lead migration efforts and provide technical mentorship to junior team members.Strong problem-solving skills and a proactive mindset.Comfortable working independently or in a collaborative team environment. Qualification 15 years full time education

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1.0 - 6.0 years

3 - 8 Lacs

Bengaluru

Work from Office

As an Associate Technical Support Specialist, you will take the knowledge and experiences you have gained to resolve difficult customer and partner issues and contribute to the overall growth of the business. With great training, effective leadership, smart processes, timely communication, regular coaching, and a strong support system you will be spared no effort in your pursuit of continued success. You will: Achieve high levels of customer satisfaction when responding to customer requests via phone or email Troubleshoot technical issues with the tools and skills after product training, often working with issues that could not be resolved at previous support levels Ensure customer has best product that suits their needs Participate in the content creation lifecycle for support documentation We are looking for people who are interested in continued growth in their technology career with OpenText. An ideal candidate will invest in this job as the true career opportunity it is. A successful Associate Technical Support Specialist is a person who is a self-starter, who can navigate difficult situations and conversations with a professional attitude and seeks opportunities to improve the customer experiences we provide. You are great at: Assist customers with live and deferred transactions via phone and email with technical support inquiries. Provide advanced troubleshooting on issues including but not limited to, missing data and advanced technical issues. Learn the technical architecture of company products. Work independently to solve customer issues and own case work by diagnosing, troubleshooting, and resolving software, application, hardware, data transport, and network issues related to service and product offerings Manage multiple customer cases simultaneously, ensure all case-related information and activities are accurately documented, and provide timely progress updates to customers and account managers to maintain service level agreements Work with Tier 2 and Tier 3 engineers on technical escalations, bug and a feature request Assist customers and alliance partners troubleshoot and successfully complete disaster recovery tests within a scheduled window of time Become trained to support additional products within the product suite Make business-critical decisions that help customers or partners understand proper data protection techniques to ensure full recovery when needed Properly escalate cases to the appropriate teams as needed based on issue complexity and process documentation. Work closely with these teams to identify new trends/resolutions. Assist in the content creation/editing process for our knowledge Bases by creating and editing content as necessary based on findings within your support interactions. This includes but is not limited to documenting new issues and solutions, editing existing content for clarity, and identifying content that is no longer relevant. Utilize existing systems to document assistance sessions that aid the business in identifying trends. Collaborate with other levels and Management as needed, to review data, identify solutions, and assist with implementation. Continued use of Support utilities (CRM, Customer Account Information, Knowledge Base, Training Materials, etc.) to think critically and resolve assigned customer interactions. Strive to achieve our established KPIs of Customer Satisfaction (CSAT) and Quality (Critical Error Accuracy). Remain current on internal alerts, trainings and process changes that are designed to prepare you for the evolving requirements of the role. What it takes: A track record of good judgment and decision-making in positions with significant responsibility. Ability to independently identify high value projects and drive them to completion. Demonstrated leadership capability in cross-functional team environments. High degree of comfort with complex technical environments. Having and being able to articulate/defend an informed opinion on important topics. Ideally, 6 months - 1 years experience supporting windows applications Minimum 6 months of answering Inbound call experience for supporting global customers. AS, BS or BA degree in a computer related field preferred. Equivalent work experience will be accepted in place of the education requirement. Must possess highly developed interpersonal and communication skills, and the ability to work with an extensive variety of customers. Must be able to work with difficult customers and situations and still maintain a high level of customer satisfaction. Must be able to maintain a professional demeanor when working with difficult or challenging customers. Heavy telephone usage. Experience with configuration and implementation of Microsoft and/or Linux based servers. Knowledge of Active Directory and Microsoft Exchange. Knowledge of WAN and Network protocols (WINS, DNS, DHCP, TCP). Ability to analyze technical problems without visual contact with the machine. Excellent learning skills. Experience with troubleshooting Cloud based backup and hosted exchange applications with Windows/Mac OS environments (To include but not limited to Outlook, Teams, OneDrive, SharePoint, Intune) Experience with mail configuration on android/IOS mobile devices Ability to utilize available resources to the fullest; must have excellent computer skills. Ability to organize and manage multiple priorities. Demonstrable ability to define problems, gather data, establish facts, and draw valid conclusions. Adept at articulating and responding both verbally and in writing to common inquiries or complaints from customers and partners. Not required but preferred: MS Certifications Knowledge of but not limited to: Intune (Endpoint Management) Azure AD Connect SharePoint/OneDrive Management MS Teams Management MS 365 Dynamics Knowledge of network security practices and anti-virus programs

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3.0 - 8.0 years

3 - 7 Lacs

Pune

Work from Office

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Vmware Virtualization Administration Good to have skills : Nutanix AdministrationMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of application performance and stability. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Troubleshoot and resolve technical issues related to applications.- Collaborate with cross-functional teams to identify and solve issues within critical business systems.- Provide support to end-users and address their queries and concerns.- Contribute to the improvement of application performance and stability.- Stay updated with the latest technologies and industry trends to enhance application support services. Professional & Technical Skills: - Must To Have Skills: Proficiency in Vmware Virtualization Administration.- Good To Have Skills: Experience with Nutanix Administration.- Strong understanding of virtualization technologies and concepts.- Experience in managing and troubleshooting VMware virtualization environments.- Knowledge of storage and networking concepts in virtualized environments.- Familiarity with cloud platforms and virtualization management tools.- Ability to analyze and resolve complex technical issues related to virtualization.- Excellent problem-solving and communication skills. Additional Information:- The candidate should have a minimum of 3 years of experience in Vmware Virtualization Administration.- This position is based at our Pune office.- A 15 years full-time education is required. Qualification 15 years full time education

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2.0 - 7.0 years

5 - 9 Lacs

Bengaluru

Work from Office

About The Role Project Role : Integration Engineer Project Role Description : Provide consultative Business and System Integration services to help clients implement effective solutions. Understand and translate customer needs into business and technology solutions. Drive discussions and consult on transformation, the customer journey, functional/application designs and ensure technology and business solutions represent business requirements. Must have skills : Microsoft 365 Good to have skills : Microsoft Exchange Server, Microsoft 365 Security & Compliance, Microsoft Power Business Intelligence (BI)Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Integration Engineer, you will provide consultative Business and System Integration services to help clients implement effective solutions. You will understand and translate customer needs into business and technology solutions, drive discussions and consult on transformation, the customer journey, functional/application designs, and ensure technology and business solutions represent business requirements. Your typical day will involve providing consultative services, understanding customer needs, and driving discussions to deliver effective solutions. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with clients to understand their business and technology needs.- Translate customer requirements into functional/application designs.- Provide consultative services on transformation and the customer journey.- Ensure technology and business solutions align with business requirements.- Collaborate with cross-functional teams to deliver effective solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft 365.- Good To Have Skills: Experience with Microsoft Exchange Server, Microsoft Power BI, Microsoft 365 Security & Compliance.- Strong understanding of business and technology integration.- Experience in translating customer requirements into functional/application designs.- Knowledge of cloud-based solutions and technologies.- Familiarity with data migration and integration processes. Additional Information:- The candidate should have a minimum of 2 years of experience in Microsoft 365.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

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5.0 - 10.0 years

5 - 9 Lacs

Bengaluru

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Within the framework of the policy defined by the ARVAL IT Production tribe , Level 2 System Engineer will work closely with L2/L3 Production teams. Responsibilities Direct Responsibilities Management of physical servers (DELL/HP). Hardware Incident management (with IBM/DELL/HP support). Maintenance and optimization of Windows systems (MCO) (Physical /VM) Identification and proposal of technical improvements and solutions to obstacles. Contributive Responsibilities Vulnerability management. Patch management and reporting. Deployment of physical and virtual Windows servers. Monitoring and management of production and test environments, including task monitoring and issue resolution. Collaboration with development teams to ensure alignment with best practices. Participation in incident management and implementation of workarounds. Contribution to technical documentation and procedure guides. Participate in the Oncall management rotation (7/7 24/24) Technical & Behavioral Competencies Technical Competencies Server Hardware (Dell/HP) : In-depth knowledge of physical servers, including installation, configuration, and maintenance. Windows Server Operating System : Expertise in administering and managing Windows operating systems. Hyper-v /SCVMM : Proficiency in virtualization with Hyper-v to create and manage virtual machines. SCCM : Mastery of System Center Configuration Manager for configuration and deployment management (OS deployment and packaging) Skills Referential Behavioural Skills : (Please select up to 4 skills) Attention to detail / rigor Adaptability Creativity & Innovation / Problem solving Ability to deliver / Results driven Transversal Skills: Analytical Ability Ability to develop and adapt a process Ability to anticipate business / strategic evolution Ability to understand, explain and support change Ability to develop others & improve their skills Education Level: Bachelor Degree or equivalent Experience Level At least 5 years

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3.0 - 8.0 years

6 - 10 Lacs

Chennai

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Support for the technical IAM Infrastructure (Sailpoint): is a position to maintain and monitor the infrastructure, ensure that the applications are up and running and manage incidents and requests. Responsibilities Direct Responsibilities Infrastructure Maintenance Ensure the IAM infrastructure (SailPoint/ ETAC/ LDAP IDM) is available and functional with a daily Monitoring check Check and remediation: exploration errors, Authorization, Servers integration Provisioning check and remediation on servers to meet KPI expectations Infrastructure/ Application availability & monitoring Incident Management: First user contact: Support users in the resolution of incidents (ServiceNow/Email) Incident analysis and resolution Entry point for Expert escalation Contribution to continuous production optimization (curative and preventive) Service Requests management: Support people of end user queries (ServiceNow/Email) Strong hands-on experience on Web and Application servers Provide technical leadership and Propose improvements related to the support activity (job performance, service request, production incidents) Good knowledge on Incident/Change/Problem management process (ServiceNow). Have good knowledge on setting up monitoring of servers through Dynatrace tools Contributing Responsibilities Contribute to the knowledge transfer with Paris OPS teams Contribute to the definition of procedures and processes necessary for the team Help build team spirit and integrate into BNP Paribas culture Contribute to the regular activity reporting and KPI calculation Contribute to continuous improvement actions Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope Technical & Behavioral Competencies Knowledge of ITIL General IT infrastructure knowledge Strong infrastructure skills Cloud & OPEN (OS Linux RHEL, Windows Server, Middleware, etc.) Particular knowledge and experience with IAM tool: SAILPOINT/ Cyberark - Entreprise Password vault Good written and spoken English French speaking will be appreciated Measure and identify areas for improving Quality and overall Delivery Able to communicate efficiently Good Team Player Specific Qualifications (if required) Strong infrastructure skills Cloud & OPEN (OS Linux RHEL, Windows Server, Middleware, etc.) SailPoint expertise. LDAP IDM knowledge nice to have Strong interest in Incident Management with analytical and investigative skills Skills Referential Behavioural Skills : (Please select up to 4 skills) Adaptability Ability to collaborate / Teamwork Client focused Attention to detail / rigor Transversal Skills: Analytical Ability Ability to understand, explain and support change Ability to manage a project Ability to develop and adapt a process Ability to develop others & improve their skills Education Level: Master Degree or equivalent Experience Level At least 3 years

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3.0 - 8.0 years

6 - 10 Lacs

Mumbai

Work from Office

The BNP Paribas Fortis IT department is currently working in Agile mode, which offers a challenging and motivating environment where teams and employees are empowered to manage their own technical domain. You will work in the agile production Services : IT APS TCC, Functions, DevEx Responsibilities Our main partner BP2I is responsible for the engineering and operations of the system layer of the Windows HQ platform, for both physical, virtual and on-premises cloud infrastructure. We are responsible ourselves for the engineering and operations of the Windows Branch platform In your role you will integrate the group services at BNPPF, i.e. identify possible gaps between the group services offered and the actual needs of BNPPF. Design and implement a solution to bridge the gap, and this for both Infrastructure and Applicative requirements. The job mainly consists of the following elements: Engineering and support of our infra environment Engineering and support our IT clients to integrate their applications on the Windows platforms by respecting and applying the BNPP Fortis engineering and architecture rules and procedures and align these to the BP2I engineering and process rules. Assure the correct application of the BNPP Fortis and BP2I procedures in demand-, incident-, problem-, change-, security- and release management Manage the Incident and problem management assignment groups Respect the change management process when you implement application related changes on the Windows platform Technical & Behavioral Competencies Knowledge on Cloud (Iaas, Paas). Good knowledge of Windows in enterprise environment (workstation & server L3 support) Engineering experience : being able to design, implement, maintain and troubleshoot Powershell scripting. Preferable skills: SQL, Orchestrator, SCCM, Active Directory, DNS. Be able to work in Agile Way Of Working. Problem determination, workaround resolution, root cause analysis, major incident management Specific Qualifications (if required) Follows the Customer processes for projects, incident and change management. Being standalone and team worker, analytical minded, meet commitment, ability to work in a dynamic and multi-cultural environment, flexible, customer-oriented, understand risk awareness. Motivated self-starter, process-oriented with high attention to detail Quick self-starter, pro-active attitude. Good communication skills, Good analytical and synthesis skills. Autonomy, commitment and perseverance. Ability to work in a dynamic and multicultural environment. Flexibility (in peak periods extra efforts may be required). Open minded and show flexibility in self-learning new technologies/tools. You are customer minded and can translate technical issues into non-technical explanations. You are always conscious about continuity of services. You have a very good team spirit and share your knowledge and experience with other members of the team. Working in collaboration with team. Client-oriented, analytical, initiative oriented and able to work independently. Be flexible and ready to provide support outside of Business hours (on-call). Able to take additional responsibility. Able to work from base location Chennai/Mumbai (Whichever is your base location) during hybrid model. Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Communication skills - oral & written Organizational skills Client focused Transversal Skills: Ability to understand, explain and support change Ability to develop and adapt a process Ability to develop others & improve their skills Ability to set up relevant performance indicators Ability to manage a project Education Level: Bachelor Degree or equivalent Experience Level At least 3 years

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7.0 - 12.0 years

3 - 7 Lacs

Mumbai

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The main responsibility of Production ITG - APS organization is to provide applications production support services. Leveraging BNP Paribas Paris teams expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner. The Production Support team member for the Production ITG - APS team will be primarily responsible for following activities: Application/Infra Incident Management Application/Infra Request Fulfilment Application/Infra Change Implementation Application/Infra Monitoring Application/Infra Automation Functional application support The team is also expected to work closely with their Paris and AMER regions colleagues. Responsibilities Direct Responsibilities Providing technical and functional support: Providing technical and functional support Managing incidents within the scope Guaranteeing the eradication of problems . Participating in the definition of the technical solution Integrating the production and infrastructure requirements in the scoping and in the product backlog Ensuring the upskilling of the Product/Project team on application production best practices Ensuring the provision of Production and infrastructure resources by facilitating the deployment of solutions Liaising with Production Support Applications to implement monitoring and facilitate service supervision Contributing to maintaining the services in operational condition Contributing to the continuous improvement of Production (Automation, performance improvement, etc.) Implementing monitoring and supervise the applications technical and functional components: Implementing the system and parameters used to monitor its scope Monitoring the smooth implementation of processing according to the production plan Checking the functional and technical quality of the interfaces / transfers between applications Monitoring the condition of the applications technical components Ensure that the application meets its functional requirements and operates as intended Checking the proper running of application backups and restoration Orchestrating and managing the various releases within his/her scope Creating and enriching the application document framework Maintaining operating procedures Create Automation through Gitlab, Ansible, DAIR Create and Deploy updates for Obsolescence, patches Contributing Responsibilities Contributing to the processes belonging to the activity, observing requirements and carrying out the necessary remediation Contributing to the construction of production dashboards and undertaking the actions defined for improving the service Contribute to continuous improvement actions Technical & Behavioral Competencies Primary skillsets (mandatory): Proficient in ITIL Operation Methodology with strong analytical skills and Proven work experience. Operation Excellence on Redhat Linux, Windows servers Vulnerability remediation for LINUX servers and Windows servers Knowledge on configuration management, monitoring, continuous Integration tools on UNIX and windows platforms; Ansible tools setup Automation of deployment, customization, upgrades and monitoring through DevOps tools Strong English communication skills. Secondary skill sets (good to have): Experience in providing 24x7 support for critical servers, Availability, Performance, Monitoring, Incident response, Preparation, Change management and Capacity management Experience working with ServiceNow Ticket Tool Self-starter with a proactive approach and a problem-solving mindset, capable of working on multiple projects simultaneously and meeting tight deadlines. Experience with Kubernetes and containers. Proven working Experience with the Technology below: Configuration management tools: Ansible, Gitlab CI , DAIR Script: Shell Monitoring: Dynatrace Specific Qualifications (if required) Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Attention to detail / rigor Ability to deliver / Results driven Ability to share / pass on knowledge Transversal Skills: Ability to understand, explain and support change Ability to set up relevant performance indicators Analytical Ability Ability to develop others & improve their skills Education Level: Master Degree or equivalent

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