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1.0 - 5.0 years
0 Lacs
chennai, tamil nadu
On-site
As a Security Managed Services Engineer (L1) at NTT DATA, your primary responsibility is to provide a managed service to clients, ensuring the operational continuity of their Firewall infrastructure. Your main objective will be to proactively identify, investigate, and route incidents to the correct resolver group, with a focus on maintaining zero missed service level agreement (SLA) conditions. You will be handling first-line support for standard and low complexity incidents and service requests. Additionally, you may also contribute to and support project work as needed. Key Responsibilities: - Assessment and management of Data Protection breaches in collaboration with the Senior Manager, ...
Posted 1 month ago
3.0 - 8.0 years
3 - 4 Lacs
mumbai suburban, mumbai (all areas)
Work from Office
Provide IT support for HO staff & senior leadership. Handle L1 escalations, vendor coordination, desktop/laptop/printer/VC support. Assist in meetings, maintain SOPs/reports, track compliance/warranty & support IT asset planning & procurement.
Posted 1 month ago
2.0 - 7.0 years
5 - 7 Lacs
hyderabad
Work from Office
Experience: Minimum 2 year in International BPO - Service Desk Skills: Service Desk | Microsoft Application Troubleshooting | Technical Support | Active Directory | Windows OS Any Graduate CTC-Up to 7 LPA Night Shifts Immediate Joiners Only
Posted 1 month ago
5.0 - 10.0 years
3 - 4 Lacs
chennai
Work from Office
NA
Posted 1 month ago
3.0 - 5.0 years
1 - 5 Lacs
bengaluru
Work from Office
About The Role We are seeking a skilled and customer-focused Desktop Support Engineer to provide comprehensive support for end-user systems, applications, and hardware. The ideal candidate will be responsible for diagnosing and resolving technical issues related to Windows operating systems, Microsoft 365 applications, business productivity tools, and hardware performance. You will coordinate with vendors, provide remote support, and ensure timely resolution of IT incidents and requests. Primary Skills 35 years of experience in L2 desktop support or IT service desk roles. Strong knowledge of Windows OS, Microsoft 365 suite, and endpoint security tools (e.g., Zscaler). Experience with remote ...
Posted 1 month ago
5.0 - 10.0 years
5 - 10 Lacs
chennai
Work from Office
Role : IT Help Desk ( Technical Voice process ) Shift Timing: 24/7 Location: Chennai Role: SME Experience :5- 10yrs( minimum 2 yrs for international technical voice experience is must) Notice period 0 -30days Work mode – Wok from office Excellent verbal and written communication skills. Strong administrative skills; organized, efficient and versatile. Ability to maintain both a professional and positive attitude always. Ability to diffuse volatile situations with distressed or irate customers. Strong client service approach to dealing with people at all levels Maturity of judgment under pressure/ability to diagnose level of user need and to escalate problems without delay to appropriate leve...
Posted 1 month ago
3.0 - 8.0 years
3 - 7 Lacs
bengaluru
Work from Office
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Active Directory Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performan...
Posted 1 month ago
1.0 - 6.0 years
4 - 9 Lacs
hyderabad
Work from Office
Job Title: Lab Equipment Engineer Semiconductor / ATE Experience Range: 2 to 3 years Qualification: B.Tech in Electronics / Electrical / Instrumentation or related fields Job Description: We are seeking a Lab Equipment Engineer to oversee installation, maintenance, troubleshooting, and reliability improvement of advanced manufacturing and test equipment in semiconductor labs. The role involves hands-on ownership of ATE systems, preventive maintenance, calibration activities, IT/OS support, and cross-team technical collaboration to ensure maximum uptime and reliability of lab infrastructure. Responsibilities: Install, upgrade, and maintain advanced ATE systems (Advantest testers, Mag5, Mag2, ...
Posted 1 month ago
5.0 - 9.0 years
4 - 6 Lacs
bengaluru
Work from Office
Job Purpose: Provide first level technical support to dnata personnel, interfacing with Emirates Group IT (EGIT) in Dubai where required. In the event of service disruption, mitigate the adverse impact on business operations and restore normal IT service operations according to business priorities. Minimum requirements: University degree in IT or equivalent. Good working knowledge or certifications in Windows OS, MS Office suite, Networking, Telephony, printers, and other network connected devices. Good troubleshooting skills. Conversant and communicative in English. Minimum of 5 years work experience in IT. Key Responsibilities and Accountabilities Support Attend to the Tickets assigned to ...
Posted 1 month ago
1.0 - 3.0 years
1 - 3 Lacs
bengaluru
Work from Office
Job Title: IT Service Desk Analyst Department: Service Desk Location: Bangalore Reports to: RSDM Job Type: Full-time Job Summary: We are seeking a motivated and customer-oriented IT Service Desk Analyst to join our IT support team. The ideal candidate will provide first-line technical support to end-users, troubleshoot hardware and software issues, and ensure timely resolution of incidents and service requests in accordance with SLAs. Key Responsibilities: Serve as the first point of contact for users seeking technical assistance via phone, email, or service management tools (Sapphire, SAP, CRM). Diagnose and resolve technical hardware and software issues by coordinating with OEM, Vendor & C...
Posted 1 month ago
2.0 - 4.0 years
6 - 9 Lacs
mumbai
Work from Office
Media Systems Engineer (Expression of Interest)) at DISNEY Media Systems Engineer (Expression of Interest)) Job Summary: Media Systems Engineer Position Summary The Physical & Post Technology department (PPT) is looking for junior engineer to work within an exciting and growing environment. PPT is responsible for all aspects of post-production and media services for ILM and Lucasfilm, including editorial, dailies reviews and virtual production. Client deliverables are also part of PPT s responsibilities as well as technical project design and maintaining the presentation theaters. Primary Responsibilities and Accountabilities Provide frontline support for multiple screening rooms, conference...
Posted 1 month ago
7.0 - 8.0 years
16 - 17 Lacs
visakhapatnam
Work from Office
Quality lead Skills & Requirements: Job Type: Quality lead Base Location: Vizag (24x7 Hybrid / Remote / Onsite Support) Experience: 5 8 Years Shift Timing: Rotational (24x7x365 coverage) Prerequisite: Must be open to night shifts and weekend coverage RTO Hybrid Model Bachelor s degree in IT, Computer Science, or related field (or equivalent experience). Familiarity with ITSM platforms (e.g., ServiceNow) Strong understanding of Windows OS, basic networking, and enterprise applications. Excellent communication skills in English (written and verbal). ITIL Foundation Knowledge/certification. Experience with remote desktop and diagnostic tools. Ability to create and maintain SOPs and user guides....
Posted 1 month ago
2.0 - 4.0 years
5 - 10 Lacs
hyderabad
Work from Office
Job Description 1. Responds to incoming service requests via Service Management platform, telephone, email, self-service, instant messaging, and other contact methodologies in a timely manner. 2. Uses the prescribed workflow tool(s) to track 100% of all customer contacts, research questions, and issues and resolves each interaction in accordance to the IT Global Support Model and the specified Service Level Agreement (SLA)/Operational Level Agreement (OLA). Documents each contact with adequate details according to Company guidelines and Work Instructions. 3. Performs workstation operating system installs from a production core image. 4. Uses IT tools such as InTune, AVD, ZDX etc. to troubles...
Posted 1 month ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
As a seasoned software engineer at Synopsys, you will be responsible for designing, developing, troubleshooting, and maintaining software programs for std. cells development automations. Your role will involve all phases of software development, including project planning, problem identification, design specification, development, testing, and product support. You will exercise judgment in selecting methods and techniques for obtaining results and contribute technically to develop state-of-the-art solutions. Your key responsibilities will include: - Designing, developing, troubleshooting, and maintaining software programs for std. cells development automations - Involving in all phases of so...
Posted 1 month ago
13.0 - 17.0 years
0 Lacs
noida, uttar pradesh
On-site
As a Desktop Support Technician at TGS Ventures in Sector 68, Noida, your role will involve providing technical assistance to end-users, resolving hardware and software issues, and ensuring smooth day-to-day IT operations. Key Responsibilities: - Provide technical support for desktops, laptops, printers, and other peripherals. - Troubleshoot hardware, software, and network-related issues. - Install, configure, and maintain operating systems, applications, and security updates. - Manage user accounts, email configurations, and access permissions. - Maintain IT asset inventory and ensure proper documentation. - Coordinate with vendors and service providers for hardware repairs and replacements...
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
haryana
On-site
Role Overview: You will be responsible for handling incoming calls, emails, and chat from users, providing initial support and troubleshooting based on Knowledge Base articles, recording, classifying, and prioritizing tickets, and contributing to the Knowledge Base with new articles. Additionally, you will be required to comprehend end users from international locations over the phone, take remote control of end users" machines if necessary, monitor the status and document progress towards resolution of all open tickets, and keep affected users informed about the progress. You will also be responsible for escalating the process if necessary, confirming resolution, and closing tickets within ...
Posted 1 month ago
3.0 - 7.0 years
0 Lacs
noida, uttar pradesh
On-site
As a skilled professional with experience in Cisco CUCM, Cisco Contact Center Enterprise (UCCE) or Packaged Contact Center Enterprise (PCCE), and Verint recording, you will be responsible for the following: - Possessing good experience in CUCM, CUIC, CVP, UCCE/PCCE Contact center, and Telephony solutions. - Demonstrating expertise in Acqueon Outbound Solution. - Having in-depth knowledge of troubleshooting Cisco Telephony and UCCE/PCCE Contact Center Solutions. - Proficiency in Gateway configurations, Networking, Linux & Windows OS. - Familiarity with recording solutions, preferably Calabrio AQM. - Experience in troubleshooting Finesse, PGs. - Ability in ICM / UCCE scripting utilizing Script...
Posted 1 month ago
3.0 - 7.0 years
0 Lacs
jalandhar, punjab
On-site
You should be a proactive self-learner with the ability to research and troubleshoot issues independently before seeking assistance. Strong knowledge of the IT functions and systems support is essential. Attention to detail and a sense of urgency will be beneficial in this role. You should be able to work in a team environment but also work exclusively when required. Proficiency in Microsoft O365 Suite with Exchange, Azure Active Directory, and Windows OS experience is required. Understanding of IT networks is a plus. Knowledge of End-Point protection software, phishing scams, and cyber awareness programs is necessary. Ability to perform in a fast-paced environment is crucial. Excellent comm...
Posted 1 month ago
5.0 - 8.0 years
7 - 10 Lacs
pune
Work from Office
Resolve MECM-related incidents and service requests. Manage MECM infrastructure and client configurations. Package, test, and deploy applications across enterprise environments. Manage MECM with Intune for co-management scenarios. Perform OS deployments. Collaborate with security and infrastructure teams to ensure endpoint health and compliance. Managing OS & Boot Images Required Skills & Qualifications 5+ years of hands-on experience with MECM/SCCM in enterprise environments. Strong knowledge of Windows OS deployment using Task Sequences Experience with Intune, Azure AD, and co-management. Proficiency in PowerShell scripting and automation. Familiarity with SQL queries and reporting in MECM...
Posted 1 month ago
3.0 - 7.0 years
0 - 1 Lacs
hyderabad
Work from Office
Role: IT Support Analyst (On-Site) Location: Hyderabad, Work from office Job type: Contract to hire On payrolls of Randstad Digital Technical Requirements Checklist Device Enrollment & Management Hands-on experience enrolling macOS devices via Jamf Pro Knowledge of Apple Business Manager (ABM) and DEP Familiarity with Intune Company Portal for Windows/macOS onboarding Hardware & Software Troubleshooting Strong troubleshooting skills across both Windows and macOS platforms Cloud & Directory Services Experience with Microsoft Exchange Online and solid understanding of Office 365 applications Asset & Incident Management Prior experience with asset lifecycle management Soft Skills Strong communi...
Posted 1 month ago
2.0 - 10.0 years
4 - 12 Lacs
bengaluru
Work from Office
Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | Operating System | Knowledge on performance management for OS | 2 - Knowledgeable Primary -> Technology | (Operating) System Administration|Windows Server Administration | 2 - Knowledgeable Secondary -> Technology | Operating System|Working knowledge on multiple Windows OS platforms, OS configuration on different roles - Domain, WINS, DNS, DHCP, IIS, WSUS | 2 - Knowledgeable Certification : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV ad...
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
haryana
On-site
As a Technical Support Specialist, you will be responsible for handling incoming calls, emails, and chats from end users, which may require working on rotational shifts. Your key responsibilities will include: - Comprehending end users from international locations over the phone - Recording, classifying, and prioritizing tickets - Providing initial support and troubleshooting based on Knowledge Base articles - Taking remote control of end users" machines if required for troubleshooting - Routing requests to appropriate support groups or third-party suppliers when tickets are not resolved during initial support - Monitoring the status and documenting progress towards the resolution of all ope...
Posted 1 month ago
4.0 - 8.0 years
0 Lacs
hyderabad, telangana
On-site
As a Senior Analyst at Arete Incident Response, you will play a crucial role in supporting the Document Review Services Team Lead on assigned projects. Your responsibilities will include understanding client requirements, reviewing documents, extracting relevant data, and validating information with peers. You will also be responsible for addressing different patterns observed during audits, updating Junior Analysts, and assisting higher-level employees in escalating complex issues. Key Responsibilities: - Analyze documents, take notes, and tag content according to project specifications - Collaborate closely with Subject Matter Experts (SMEs) to stay updated on project instructions and upda...
Posted 1 month ago
5.0 - 9.0 years
0 Lacs
indore, madhya pradesh
On-site
As a Senior Infrastructure Engineer specializing in Splunk and Data Monitoring at DHL Group, you play a critical role in ensuring the performance, reliability, and security of DHL's global IT infrastructure. You will work with cutting-edge monitoring technologies to provide real-time insights, detect anomalies, and support incident resolution across complex systems. **Key Responsibilities:** - Design, implement, and maintain monitoring system and alerts for infrastructure and application monitoring. - Perform root cause analysis using Splunk's search and correlation capabilities. - Provide third-level support for performance and availability issues. - Collaborate with IT support teams and ve...
Posted 1 month ago
5.0 - 10.0 years
1 - 2 Lacs
hyderabad
Work from Office
SUMMARY EUC L2 Job Description: Job Description End User Computing (EUC) L2 Support Engineer Position: End User Computing (EUC) L2 Support Location: Hyderabad Employment Type: Full-time Role Overview We are looking for a skilled EUC L2 Support Engineer to provide advanced technical support to end users, ensuring smooth operations of desktops, laptops, VPN environments, mobile devices, and productivity applications. The role involves resolving escalated incidents from L1, managing complex technical issues, and working closely with infrastructure/application teams to maintain a secure and efficient EUC environment. Key Responsibilities Provide L2 technical support for desktops, laptops, mobile...
Posted 1 month ago
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