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5.0 - 10.0 years

6 - 15 Lacs

Noida, Chennai, Bengaluru

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Roles and Responsibility Deep understanding in Ansible Automations like infrastructure management, application deployment, server security, CI/CD, service orchestration and cloud provisioning. Hands-on experience in using Ansible (Including Ansible Tower), Terraform on cloud platforms like AWS/Azure. Technical assistance to team on Ansible/Ansible Tower implementation, configuration, playbook/module development and Support. Having good hands-on experience in Analyze requirements, solutions, estimates to complete installations, implementations, customization of DevOps practices using Ansible Good scripting experience of any language like PowerShell , Shell , Python etc. Administer Ansible infrastructure, perform maintenance and configuration and provide SME level support. Advanced knowledge of Unix/Windows OS Experience Implementing DevOps Pipelines for CaC and IaC with any Automation tools like Hands-on experience on AWX or Ansible Tower Experience with ansible for test automation Extensive experience writing ansible roles (1.) To interact with the client and other functional teams for gaining understanding of the requirements (2.) To analyze|define and design moderately complex technical solution for client requirements/specifications and work towards continuous improvement during product implementation and production support stages (3.) To coordinate with technical teams for pending RICEFs. (4.) To independently develop and test the modules designed for successful Go-Live. (5.) To participate in team meetings. (6.) To train the team and deliver presentations for knowledge sharing amongst different teams in the project

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8.0 - 12.0 years

16 - 21 Lacs

Hyderabad

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Designed and led EUC solutions with Intune and Windows 10/11, implemented MDM/MAM strategies, managed security policies, optimized GPOs/scripts, aligned with security standards, drove OS lifecycle, evaluated tech, and supported EUC engineering.

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0.0 - 1.0 years

2 - 3 Lacs

Bengaluru

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Monitoring and maintaining network devise, Laptops, desktop’s and workstations of Ubuntu, Windows and MacOS operating systems. The installation, configuration and upgrade of new hardware and software in support of the company's goals. Health insurance Provident fund

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0.0 - 1.0 years

2 - 3 Lacs

Mumbai Suburban, Navi Mumbai, Mumbai (All Areas)

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Designation: Helpdesk Executive (This is an entry-level IT support role) Key Responsibilities: You will work on a ticketing tool, where user issues are logged and tracked. You need to have excellent communication skills to understand user problems and explain solutions clearly. The job requires you to be available for 24/7 shifts, which means rotational shifts including night support. A basic understanding of Windows operating systems is required to help with common user issues. Some knowledge of networking tools is needed to troubleshoot connectivity or server issues. You may also be involved in NMS (Network Management System) alert configurations monitoring alerts and reporting or escalating them as needed. Experience Required: 0 to 1 year perfect for freshers with some tech background or candidates with internships in IT support.

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0.0 - 2.0 years

0 - 0 Lacs

Tiruchirapalli

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Job Title : Engineer Department : Information Technology Company Name : GEECO Enercon Pvt. Limited Work Location : Factory, Pudhupatti, Thanjavur Dist. Role Summary: The IT Support maintains the computer networks of all types of activities, providing technical support and ensuring the whole company process runs smoothly. IT Support monitors and maintains the company computer systems, installs and configures hardware and software, solves technical issues as they arise. Responsibilities: Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions. Installing, configuring, and maintaining computer systems, hardware, software, and peripherals to ensure optimal performance and security. Knowledge in Ubuntu and Linux is preferable. Resolving IT support requests from employees. Answering employee questions regarding computer systems. Gathering and analyzing data to diagnose problems with computer systems. Changing configurations, settings and permissions to fix computer issues. Generating sign ins for new hires during the on-boarding process. Updating employees on the status of their service requests. Logging all service request and updating tasks as needed. Teamwork and a collaborative approach to work. Qualifications / Requirements: Experience : 0 to 2 Years and above Education Qualification : BCA, MCA, Bsc. (CS) or any other relevant degree Functional Area : IT Language : English (R, W & S), and Tamil (S) Age : 21 and above Preferred Location : Trichy, Thanjavur Skills Required: Strong communication, hardware & software skills. Strong leadership capability. Strong creativity and critical thinking abilities. Excellent time management and organization skills Identification of Challenges. Excellent analytical and problem-solving abilities, with a strategic mindset. Being organized and able to manage multiple task simultaneously. How to Apply: Interested applicants can send your resume through e-mail. Please include your photo, current salary, expected salary in the resume & also clearly indicate the Job / Position for which you are applying in the subject line. Kind Attention: If you are interested in this or any of our job position, kindly apply directly to us through this job portal / our website / our email. Please note that we have not authorized any firm / company / any person for our recruitment. Contact Information: The Human Resource Department, GEECO Enercon Pvt. Limited (HO), D/C 6, SIDCO Industrial Estate, Thuvakudi, Tiruchirappalli 620015. Tamil Nadu, India. Tel: 0431- 2501239, 2501312. Mobile: +91-73056 26983. E-mail: careers@geeco.in

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5.0 - 10.0 years

15 - 27 Lacs

Kochi, Coimbatore, Bengaluru

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Hiring SDET (Software Development Engineer in Test) Flutter Developer Senior Data Analytics Specialist GCP Platform Fullstack ( Java + React) React Developer Interested Candidate share your CV Con: 9489708003( W) panaceavencer30@gmail.com Perks and benefits As per industry Standards

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0.0 - 3.0 years

1 - 2 Lacs

Panvel

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Responsibilities: * Maintain financial records using Tally ERP software on Windows OS * Ensure compliance with accounting standards and company policies *Visit to manufacturing sites to collect production data for invoicing Travel allowance Annual bonus Provident fund Health insurance

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1.0 - 5.0 years

3 - 5 Lacs

Noida

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We are hiring Technical Support Consultants with experience in Voice, Chat, and Email support. If you have a passion for customer service and a knack for upselling and negotiation , join our dynamic team and grow your career in a fast-paced tech environment. Job Details: • Process: Technical Voice / Chat / Email • Working Days: 5 Days a Week( HYBRID) • Login Hours: 9 hours (including breaks) • Cab Facility: Both side cabs provided • Experience Required: Minimum 2 year in a similar profile Interested candidates please contact on below mentioned details- 9582464867 OR on Nishant@dinllp.com

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2.0 - 6.0 years

7 - 10 Lacs

Bengaluru

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Job Description 1. Lead requirements, architecture for Experion Security, drive multiple subsystems across Experion for strengthening the security, working closely with Architects, Solution experts in delivering top notch quality product. 2. Identify and lead in productivity improvements, automation etc to enable saving and improve Built in Quality 3. Lead the Design, impact analysis and implementation delivery of assigned projects within the planned schedule with good quality. 4. Stabilize owned subsystems, ensure quality and frontend customer interactions, third party vendors 5. Collaborate with geographically distributed teams and varying time zones, strive to enlist support in ensuring quality product delivery 6. Grow expertise in industrial automation domain, be up to date with relevant technology trends and employ them to enable product transition to latest technology 7. Actively participate in team and organizational initiatives, drive performance culture, guide team members. Skills Experience in developing solution architecture for large products with specific focus on security like certificate authority management , Industrial security standards Knowledge of secure communications, data at rest security, windows OS security, virtualization Experience in web based and windows based technologies like .Net, GRPC, windows services, UI. Platform technologies such as OS, SQL and MSFT technologies CISSP or relevant certification is added advantage

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2.0 - 7.0 years

4 - 9 Lacs

Bengaluru

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Employment Type Permanent Closing Date 28 May 2025 11:59pm Job Title IT Technical Specialist Job Summary As an IT Technical Specialist, you work with pioneering technologies and apply your technical expertise in information technology (IT) to support our customers. You have a high degree of autonomy in your role and provide technical service, solutions, implementation and support to the platforms, devices, applications and computerised systems supplied and operated by Telstra. You apply your passion for product quality to continuously help us improve our IT products and processes, giving you the opportunity to grow your potential. Role Expectations: Experience in handling IT Helpdesk tickets Desktop and Laptop support knowledge Advance knowledge on Windows O.S, Mac O.S and Microsoft Applications Good understanding of business applications like AWS, Salesforce, Octane Cisco Networking knowledge and datacentre cabling Good understanding of IT operations like System Build, Patches, System Security Controls and applications Knowledge in Cisco VC devices and operations Knowledge and experience in L2 and L3 Support Experience in data centre facilities such as structure cabling, power, air-con, and security system. Server support experience, asset management experience is added advantage. Following ITIL Process Individual Performer with Good communication skills Job Description Focus of the role: As an IT Technical Specialist, you work with pioneering technologies and apply your technical expertise in information technology (IT) to support our customers. You have a high degree of autonomy in your role and provide technical service, solutions, implementation and support to the platforms, devices, applications and computerised systems supplied and operated by Telstra. You apply your passion for product quality to continuously help us improve our IT products and processes, giving you the opportunity to grow your potential. Role Expectations: Experience in handling IT Helpdesk tickets Desktop and Laptop support knowledge Advance knowledge on Windows O.S, Mac O.S and Microsoft Applications Good understanding of business applications like AWS, Salesforce, Octane Cisco Networking knowledge and datacentre cabling Good understanding of IT operations like System Build, Patches, System Security Controls and applications Knowledge in Cisco VC devices and operations Knowledge and experience in L2 and L3 Support Experience in data centre facilities such as structure cabling, power, air-con, and security system. Server support experience, asset management experience is added advantage. Following ITIL Process Individual Performer with Good communication skills Responsibilities This is how you will bring the purpose of your role to life Participate in complex, specialised technical tasks and support the platforms, devices, applications and computerised systems, providing quality advice based on technical knowledge. Perform analyses and gather data to recognise patterns and suggest options to initiate incremental improvements and solutions to existing information technology processes, products, skills and systems Authentically collaborate with customers , taking a leadership, technology specialist or project operative role to support the delivery of agreed business outcomes Assist with the delivery of technical training, updates and briefings to staff, applying strong communication skills to simplify technical terms and ensure understanding of processes and procedures. Take accountability for developing and maintaining the corporate database for the area Model continuous learning by building your expertise and capability in IT technologies and seeking coaching and mentoring advice from more experienced team members

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1.0 - 3.0 years

3 - 5 Lacs

Pune

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TASKS AND RESPONSIBILITIES: 1. General Serving as the first point of contact for customers seeking technical assistance over the phone or email Utilize the JIRA Service Desk Portal to document cases Monitor ticket activity to ensure tickets are being worked and resolved in a timely fashion with accurate and detailed information 2. PC/User Administration Performing remote troubleshooting through diagnostic techniques and pertinent questions Determining the best solution based on the issue and details provided by customers Assign users and computers to proper groups in Active Directory Create multiple accounts for user community 3. Operational Support Work with Desktop Support and Application Support for support related items Troubleshoot issues to determine root cause, identify solutions, or escalate appropriately. Document processes and procedures 4.Performs other duties as assigned SKILLS|EXPERIENCE: 1-3 years in a Help Desk, desktop support, or application support role Excels in customer service and is detail oriented with excellent verbal, written, interpersonal, and presentation skills Effective problem-solving skills Knowledge of Windows OS, Active Directory, Exchange email administration, Salesforce, SharePoint and Office 365 suite Familiarity with Google Suite Working understanding of TCP/IP networking and network devices Ability to thrive on a small team in a fast-paced environment Associates degree and/or equivalent work experience along with a high school diploma (or equivalent) is required Certifications a plus (A+, MCP, etc.)

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0.0 - 6.0 years

2 - 8 Lacs

Bengaluru

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Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users? machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills Ability to differentiate between different type of IT assets Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 Understanding of desktop applications and how do they work, installation and uninstallation Ability to support users in business applications based on SOP?s Troubleshooting Desktop/Application remotely Ability to carry out Disk management, Disk Encryption, Wireless configuration Ability to check utilization and availability, ability to perform start up and shut down services by following SOP Ability to Install and configure email client, troubleshoot connectivity issues Ability to troubleshoot calls for printers and copiers locally and remotely Basic Networking (Protocols/OSI Layers/IP address) Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain ? (For MSP and Enterprise)

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1.0 - 6.0 years

3 - 8 Lacs

Bengaluru

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Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Education Qualification : Diploma Certification Mandatory / Desirable : Technology | IT Certifications | HDI Certification | ITIL Foundation Details: 1. Handle incoming calls, emails and chat from the user may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Taking a remote of an end users? machine if required while troubleshooting 6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 7. Monitoring the status and documenting the progress towards resolution of all open tickets 8. Keeping affected users informed about the progress. 9. Resolution confirmation and closure of tickets within the SLA Technical Skills: 1. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 2. Understanding of desktop applications, installation and uninstallation 3. Ability to support users in business applications based on SOP?s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issue Backup and Recovery: 1. Technical understanding of native backup management tools and different types of backups. 2. Ability to provide SOP based support for configuring and troubleshooting backup related issues 3. Basic Networking Desired Skills:- Basic understanding of virtual infrastructure and Cloud (AWS, Azure and Google cloud)

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1.0 - 4.0 years

3 - 6 Lacs

Pune

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Required Skills Behavioral | Aptitude | Communication Technology | Hardware and Networking | Installation, configuration, maintainance and repair Technology | Audio, Video support | Installation and configuration Technology | Windows Operating System | Installation, configuration and management Technology | End Point Security | Antivirus management, data encryption, DLP, desktop firewall, VPN, AD policies Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Microsoft 365 Certified | Modern Desktop Administrator Associate 1) Field Services Support Engineers primary responsibility is to provide support to an organization s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. 2) As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. 3) This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries 4) To support daily technical support activities for computers & all other end point devices. Update the support ticket with the progress, to set up and test desktop computer peripherals. 5) To perform the system changes adhered to organizational policies. 6) Conduct remote desktop troubleshooting to end user issues. Maintain technical documentation in association with other functional departments 7) Technical Skills a. Windows Operating System: b. Ability to Install and troubleshoot different versions of Windows OS independently. E.g. Windows XP. Windows 7, Windows 10 and Windows 11 c. Understanding of desktop applications and how do they work, installation & uninstallation. d. Understanding of domain setup & ability to add / remove computers to domain. update Group policies. carry out Disk management, Disk Encryption, Wireless configuration. check utilization and availability, ability to perform start up and shut down services by following SOP. deploy gold images on multiple desktops using SOP, Ability to install and configure client applications independently 8) In addition to above, support and perform below activities. a. Exchange and Mobility Clients b. Printer management c. Backup and Recovery d. Audio, Video support e. End Point Security/Patch Management f. Hardware and Networking

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2.0 - 4.0 years

3 - 4 Lacs

Mumbai

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Roles and Responsibilities Provide desktop support to end users, troubleshooting hardware and software issues. Manage IT helpdesk tickets to ensure the timely resolution of customer queries. Utilize ticketing tools to manage service requests and prioritize tasks effectively. Do weekly center visits to do health checks and ensure smooth functioning of the IT systems.

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4.0 - 7.0 years

6 - 9 Lacs

Hyderabad, Bengaluru

Hybrid

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Role & responsibilities Oversee the resolution of hardware, software, and application issues escalated from Level 1 and Level 2 engineers. Ensure compliance with patch management, software upgrades, and application installations. Lead the operation of the IT Lounge, ensuring a welcoming and efficient support experience. Manage end-user onboarding and offboarding, ensuring all equipment and software access is handled efficiently. Lead the health check process for AV equipment in conference rooms. Manage and coordinate key events, including pre-event checks, logistics, and real-time monitoring. Troubleshoot and provide support for audio/video issues, including weekend support as required. Work closely with global IT teams, ensuring alignment with global standards. Oversee IT asset management, ensuring weekly reconciliation of inventory across locations. Drive procurement and distribution of IT hardware and consumables. Ensure timely escalation of issues as per the established escalation matrix. Prepare and present escalation reports for major incidents, providing insights for continuous improvement. Track, analyze, and report KPIs such as response time, resolution time, and inventory accuracy. Ensure adherence to SLA agreements, providing weekly, monthly, and quarterly reports. Ensure effective leave management within the team to maintain uninterrupted service delivery. Mentor and guide Level 1 and Level 2 engineers to enhance their skills and performance. Preferred candidate profile Strong technical knowledge of Windows, Mac systems, SCCM, JAMF, AzureAD, Intune, and AV technologies. Proven leadership experience in IT support, with a focus on customer experience. Strong problem-solving skills and the ability to manage complex incidents. Excellent communication skills and ability to interact with global teams and vendors. Contact Details: 9154984810 or sindhu@iflowonline.com

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5.0 - 10.0 years

22 - 37 Lacs

Pune

Hybrid

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The Control-M product line is BMCs orchestration and automation platform. It helps the world's largest companies to automate time-sensitive, business-critical workflows. We orchestrate data and machine learning pipelines, supply chains, production lines, financial transactions, and other processes in complex IT environments worldwide. We continuously grow by adding and implementing the most cutting-edge technologies, conducting innovative Just Do It marathons, thinking about new features to add and investing in our employee training programs! BMC is looking for a Java Specialist Development & Maintenance to join our product R&D support and patch development efforts. In this role, youll be a part of a new engineering team, and tackle high-impact challenges to enhance product reliability and deliver exceptional value to our customers. From addressing critical issues in our software to collaborating with globally distributed teams, you'll play a pivotal role in ensuring our software meets the highest quality and performance standards. If you're passionate about problem-solving, working in a collaborative and supportive environment, and making a direct impact on product quality, this is the role for you! Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Be part of a new engineering team, focused on product support and patch development for mission-critical software. Develop, test, and implement diagnostic tools and processes to enhance product performance. Contribute to patch development cycles, ensuring timely delivery and quality assurance. Take ownership of specific technical tasks and drive them to completion with a sense of urgency. Continuously learn and contribute to the growth of the team through sharing knowledge and best practices. Work cross-functionally to ensure software quality meets customer expectations. To ensure youre set up for success, you will bring the following skillset & experience: Bachelors degree in computer science, Engineering, or a related field. 5+ years of experience in a similar role. Proficiency in Java and familiarity with Linux and Windows OS. Current or past experience in C++ programming. Result-driven, problem-solver at heart. Ability to work effectively both independently and as part of a team. Excellent communication and collaboration skills. Whilst these are nice to have, our team can help you develop in the following skills: Experience in Spring, Swagger, REST API. Experience working in an enterprise product-based company

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1.0 - 4.0 years

3 - 7 Lacs

Bengaluru

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Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Application Packaging Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work towards delivering timely solutions, all while maintaining a focus on enhancing system reliability and user satisfaction.Key Responsibilities:- Create, customize, and repackage software applications line MSI, EXE, APPX, PSADT, etc for silent/unattended installation.- Develop and maintain Windows Installer (MSI) packages using tools like InstallShield, WiX, Advanced Installer, or ORCA.- Convert legacy installers (EXE, scripts) to modern deployment formats (MSIX, IntuneWin).- Troubleshoot deployment failures and compatibility issues (Application failures, dependencies).- Write PowerShell, VBScript, or Batch scripts for pre/post-installation tasks.- Implement App-V sequencing (if applicable) and MSIX packaging/modernization.- Optimize packages for Windows 10/11, Cloud (Azure/AWS) environments.- Validate packages in MECM , Intune , virtualized (VMware, Hyper-V) and physical environments.- Document packaging processes, version control, and release notes.- Mentor junior engineers and define packaging standards.Professional Technical Skills :- Expert in MSI/MSIX/APPX packaging tools in InstallShield, WiX, Advanced Installer.- Proficient in PowerShell, VB Script, and Windows Registry and File System.- Need to have strong knowledge of SCCM and Intune.- Familiarity with Windows OS internals, Group Policy, and security baselines.Addtional Information- Strong problem-solving and debugging skills.- Ability to work in Agile/Scrum environments.- Excellent documentation and communication skills.Education Details-15 years full time education Qualification 15 years full time education

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5.0 - 10.0 years

7 - 12 Lacs

Pune

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BMC is looking for a Java Specialist Development & Maintenance to join our product R&D support and patch development efforts. In this role, youll be a part of a new engineering team, and tackle high-impact challenges to enhance product reliability and deliver exceptional value to our customers. From addressing critical issues in our software to collaborating with globally distributed teams, you'll play a pivotal role in ensuring our software meets the highest quality and performance standards. If you're passionate about problem-solving, working in a collaborative and supportive environment, and making a direct impact on product quality, this is the role for you! Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Be part of a new engineering team, focused on product support and patch development for mission-critical software. Develop, test, and implement diagnostic tools and processes to enhance product performance. Contribute to patch development cycles, ensuring timely delivery and quality assurance. Take ownership of specific technical tasks and drive them to completion with a sense of urgency. Continuously learn and contribute to the growth of the team through sharing knowledge and best practices. Work cross-functionally to ensure software quality meets customer expectations. To ensure youre set up for success, you will bring the following skillset & experience: Bachelors degree in computer science, Engineering, or a related field. 5+ years of experience in a similar role. Proficiency in Java and familiarity with Linux and Windows OS. Current or past experience in C++ programming. Result-driven, problem-solver at heart. Ability to work effectively both independently and as part of a team. Excellent communication and collaboration skills. Whilst these are nice to have, our team can help you develop in the following skills: Experience in Spring, Swagger, REST API. Experience working in an enterprise product-based company.

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2.0 - 3.0 years

2 - 3 Lacs

Mumbai

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JD Qual- Btech/Bsc/BCA/MCA/Mtech Exp-2.0yrs Provide technical support to users by diagnosing and resolving hardware, software, and network issues. Install, configure, and maintain desktops, laptops, printers, mobile devices, and other IT equipment. Set up and manage user accounts, permissions, and access rights in systems like Active Directory. Perform operating system upgrades and software patches. Maintain and troubleshoot issues with Microsoft Office, Windows OS, and other enterprise applications.

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2.0 - 7.0 years

6 Lacs

Pune

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Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain - (For MSP and Enterprise)

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3.0 - 5.0 years

7 - 10 Lacs

Bengaluru

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Job Description: As a member of the Corporate technology Support - Workstation Vulnerability Remediation team, the Associate Systems Engineer will be responsible for day-to-day operational support with timely rollout of security patches, ensuring 100% compliance, drive and implement automation efforts in the Windows environment . This role will extensively support the U.S during business hours. This is a critical role that will work with cross functional teams on improving process, finding automation opportunities, working on exceptions with cybersecurity and other project-based requirements, in addition to the operational body of work. Essential Functions: Create software packages utilizing Bigfix, JAMF and SCCM Understands, follows and implements best practice methodologies for monthly OS patching and vulnerability remediations of 3rd party software s in the environment. Design and implement automated solution that take advantage of technology advances, allow cost reduction, standardization and commoditization. Drive innovation and collaboration with Operations partners globally to reduce redundant work and improve efficiency. Improve processes and support methodologies by assessing need and requirements. Manage, triage and drive resolution of Operations escalations. Be predictive, and drive reduction of those same escalations. Act as the point person for Exception Management/requests Willing to cover and support U.S. business timings extensively, sometimes over weekends for emergencies. Basic Qualifications Bachelors degree, OR 3-5 years of relevant work experience Preferred Qualifications Associate: 2-4 years of work experience Relevant work experience or a Bachelors

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4.0 - 9.0 years

7 - 8 Lacs

Hyderabad

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Team Lead- IT Service Desk Req Exp- 4 Years in Technical Support Skills- Office365, Service Desk, Windows, MS Teams,Troubleshoot Any Graduate Notice- 0 to 30 Days Loc- Hyderabad CTC - 7 TO 9LPA 5 Day's Working | US Shifts | WFO

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4.0 - 7.0 years

13 - 18 Lacs

Noida

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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together As a Windows Endpoint Engineer, you will be responsible for analyzing business requirements, performing options analysis, ensuring quality/alignment of designs, and you will demonstrate and apply knowledge of enterprise endpoint architecture and standards. You will also be responsible for the development, communication and implementation of the organization's technology endpoints and the components required to support endpoints. You will investigate systemic issues that negatively affect the end user experience, and implement solutions that increase productivity and lower the total cost of ownership of the end user computing environment. Positions in this function include those who monitor and operate computer and peripheral equipmentreview, analyze, and modify programming systems including encoding, testing, debugging and installing for large-scale computer systems. Evaluate system specifications, input/output processes, and working parameters for hardware/software compatibility. Provide expertise in software systems programming, operating software applications, consulting on complex projects/existing applications, timely completion of scheduled jobs, and overall operating systems. Also includes overseeing environments’ health and facilitation of high severity incidents to improve the state of service availability and continuity. Develop processes and activities that focus on restoring service after an incident occurs. Document all hardware, application, facility, etc. problems and take corrective action as required. Primary Responsibilities Desktop ManagementOversee the deployment, configuration, and maintenance of Windows desktop environments TroubleshootingPerform advanced troubleshooting and root cause analysis to resolve desktop-related issues efficiently DEX ExpertiseUtilize your deep understanding of Desktop Experience (DEX) to enhance user productivity and satisfaction User SupportProvide expert-level support to end-users, addressing their technical concerns and training them on best practices System UpgradesPlan and execute system upgrades, patches, and updates to ensure optimal performance and security AutomationDevelop and implement automation scripts to streamline desktop management tasks DocumentationMaintain comprehensive documentation of desktop configurations, processes, and procedures CollaborationWork closely with other IT teams to ensure seamless integration and support of desktop systems Reviews the work of others Develops innovative approaches Sought out as expert Serves as a leader/ mentor Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Graduate degree or equivalent experience 7+ years of experience in Windows desktop engineering or a related field Technical Skills: Proficiency in Windows OS, Hardware Driver and BIOS support, Active Directory, Entra, Group Policy, Conditional Access and desktop virtualization technologies. Experience utilizing a Unified Endpoint Management tool for managing domain and Entra Windows devices. Experience creating and deploying Windows Images DEX KnowledgeSolid background in Desktop Experience (DEX) tools to measure endpoint performance, correlate issues with changes, and user experience optimization. Knowledge of operating system level logging Analytical Skills: Excellent problem-solving skills with a focus on root cause analysis and resolution AutomationExperience with scripting languages such as PowerShell for automation CommunicationSolid verbal and written communication skills Preferred Qualifications Experience working in a Microsoft centric environment (O365, M365) Experience with Lakeside SysTrack Experience working in a large endpoint environment over 50k Experience working in a highly regulated industry i.e. Insurance, Healthcare, Banking At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

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7.0 - 12.0 years

16 - 20 Lacs

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Job Summary: Synechron is seeking a highly experienced Senior .NET Developer to lead the design, development, and support of robust Microsoft-based solutions. The role involves collaborating with cross-functional teams to implement enterprise-grade applications, ensuring performance, scalability, and security. The successful candidate will act as a key technical resource, delivering innovative solutions aligned with client needs, and maintaining high standards of quality and best practices within the Microsoft technology ecosystem. Software Requirements: Required: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) Deep understanding of Windows OS and Windows Server environments Hands-on experience with Microsoft Azure, SharePoint, and Dynamics 365 Extensive experience with the .NET framework and C# programming language Preferred: Familiarity with React for front-end development Experience with PowerShell scripting and automation tools Overall Responsibilities: Serve as the primary point of contact for Microsoft technology solutions, providing technical guidance, support, and consultative services. Collaborate with clients and internal teams to understand their business requirements and recommend appropriate Microsoft-based solutions. Install, configure, and maintain Microsoft systems, applications, and hardware components. Lead implementation efforts for new solutions, ensuring smooth deployment and integration. Provide ongoing support, maintenance, and optimization of Microsoft services and applications. Contribute to technical planning, project delivery, and process improvement initiatives. Technical Skills (By Category): Programming Languages: Essential: C# (.NET Core, Web API, MVC), SQL Preferred: JavaScript/TypeScript (React experience a plus) Databases/Data Management: Experience with SQL Server, Entity Framework Core, and Azure SQL Database Cloud Technologies: Microsoft Azure architecture, services, and deployment best practices Frameworks and Libraries: .NET Framework, .NET Core, Web API, CQRS Pattern, MVC, Entity Framework Core Development Tools and Methodologies: Visual Studio, Git, Agile, Scrum, CI/CD pipelines (Azure DevOps or similar) Security Protocols: Knowledge of authentication/authorization (e.g., OAuth, Active Directory), secure coding practices Experience Requirements: Minimum of 5 years of proven experience with Microsoft technologies and solutions. Demonstrated experience in developing, deploying, and supporting enterprise applications using .NET technologies. Proven ability to lead technical projects, work with cross-functional teams, and support client needs in a fast-paced environment. Hands-on experience with Azure cloud services, SharePoint, and Dynamics 365 preferred. Experience working in client-facing roles and providing technical guidance. Day-to-Day Activities: Engage in daily stand-ups, sprint planning, and technical review meetings. Collaborate with business analysts, developers, and stakeholders to understand requirements and design solutions. Develop, test, and deploy scalable applications using .NET and related technologies. Perform code reviews, unit testing, and troubleshoot issues related to Microsoft systems. Support client inquiries, provide technical training, and ensure systems operate efficiently. Document system configurations, processes, and best practices for ongoing maintenance. Stay current with industry trends and continuously improve the team’s technical capabilities. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s preferred. Relevant certifications such as Microsoft Certified Solutions Developer (MCSD), Azure certifications, or comparable credentials are an advantage. Demonstrated commitment to continuous professional learning and development. Professional Competencies: Strong analytical and problem-solving skills. Excellent communication, collaboration, and stakeholder management abilities. Leadership skills to mentor junior team members and coordinate efforts effectively. Ability to adapt to evolving technologies, client needs, and project priorities. Effective time management and organizational skills, with a focus on delivering quality results on deadline. Innovative mindset focused on continuous improvement and effective solutions.

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