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1.0 - 5.0 years

2 - 7 Lacs

Chennai, Coimbatore

Hybrid

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Role & responsibilities Experience in IaaS Compute Networking Storage Conceptual Understanding Security Containerization Assist in the deployment and management of Azure services including Azure Functions File or Blob Storage Virtual Network etc Proactively monitor cloud infrastructure performance alertswarnings and troubleshoot and mitigate incidents Incident Investigation and Reservation Provide Operational inputs to L3 SMEs for streamlining operations Collaborate with SMEs to implement security measures and compliance protocols Document Incident resolutions processes configurations changes in the cloud environment Mandatory Leaf Skills For Hiring Track Windows Azure Infrastructure Services Stack Windows Track Linux Azure Infrastructure Services Stack Linux Upskilling Tracks Track Scripting PowerShell Azure Monitor Track Terraform Terraform Basics Azure Monitor Useful Certifications Optional Azure Fundamentals AZ900

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3.0 - 6.0 years

5 - 9 Lacs

Bengaluru

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SCCM Administration Support: Administer and support SCCM infrastructure, ensuring proper configuration, troubleshooting, and maintenance of SCCM servers Perform regular SCCM health checks and troubleshooting to ensure the environment is operating at optimal levels Manage SCCM client installation, health, and troubleshooting, including client communication and log analysis Operating System Deployment (OSD):Develop and maintain OSD Task Sequences to deploy operating systems across the enterprise Create and manage custom Windows OS images, including driver injection, updates, and configurations Integrate user data migration (USMT) and automate the deployment of software and drivers during the OSD process Handle the creation and maintenance of dynamic variable-based Task Sequences for multi-environment deployment Collaborate with cross-functional teams to identify requirements for OSD, such as hardware compatibility and user preferences Application Deployment Software Management:

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1.0 - 6.0 years

5 - 8 Lacs

Hyderabad

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Develop templates to automate infrastructure provisioning on Microsoft Azure using scripting language of your choice. Lead troubleshooting investigations to bring quicker issue resolution complex problems impacting our end users. Design implement continuous improvements to monitoring mechanisms. Review application architecture reviews to recommend improvements for better reliability and applciation performance. Identify problems relating to mission critical services and implement automation to prevent problem recurrence; with the goal of automating response to all non-exceptional service conditions. Drive continuous improvement in the Azure platform incorporating feedback. Enthusiastic, self-motivated, and a great teammate. Engage in application performance analysis and system tuning, and capacity planning Level 3 application support, troubleshooting application (all environments) issues reported by clients or product teams. Troubleshoot issues in production and other environments, applying debugging and problem-solving techniques (e.g., log analysis, non-invasive tests), working closely with Development, QA teams. Qualifications: Strong experience on Azure technologies (WebApp, Azure API, frontdoor, MI\FoG, Compute, network, storage and data combination or any three skill) : IAAS and PAAS VM creations, networks(vnet, traffic manager, load balancer, application gateway ), App services configuration. Function app/ storage account/ cdn/ logic apps/ azure key vault/dns Should have strong understanding of working on Web technologies. IIS/ web application works Strong experience with any scripting language (PowerShell/Python) Experience with Git or similar development repo Understanding of database technologies (SQL/Cosmos/Mongo/PostGreSQL) Strong experience with instrumentation, monitoring and alerting Capable of performing technical deep dives into application design and perform root cause analysis. Experience in designing and configuring high availability for web applications. Passionate for making things better and driving action with a sense of urgency Brings new thinking to challenge existing technology implementations and processes Excellent at building relationships across teams Firm sense of accountability and ownership Desire to understand our businesses and users Understanding of the Reliability and configuration management principles A strong understanding of Windows administration, troubleshooting Windows OS, IIS errors Knowledge of networking, firewalls, load balancers etc. Education: Bachelor's Degree in a technical field

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8.0 - 13.0 years

10 - 15 Lacs

Bengaluru

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This role will be part of a team that develops software that runs on over 100k computers worldwide, measuring panelists activities as they surf the Internet. Using a software meter that is optimized to be unintrusive to the user, yet able to gather many biometric data points and send them back to a collection system that runs in the Cloud. The Staff Software Engineer is ultimately responsible for delivering technical solutions: starting from the projects onboard until post launch support and including design, development, testing and user acceptance. It is expected to coordinate, support and work with multiple delocalized project teams in multiple regions. As the Windows OS Staff SW Engineer in our team, you will lead the development efforts for our industry leading, Windows based meters. Your role will involve designing, implementing, and maintaining robust, scalable solutions that leverage C/C++ code that accesses the Windows kernel. You will play a key role in shaping the technical direction of our projects and mentoring other team members. - Meter Deployment: Conceive, design and build new features in the existing Windows-based software meter. CI/CD Implementation: Design and implement CI/CD pipelines for automated build, test, and deployment processes. Ensure continuous integration and delivery of features, improvements, and bug fixes. Code Quality and Best Practices: Enforce coding standards, best practices, and design principles. Conduct code reviews and provide constructive feedback to maintain high code quality. Performance Optimization: Identify and address performance bottlenecks in both client-side and data upload components. Optimize applications for remote/unassisted installation. Mentorship and Collaboration: Mentor junior engineers, providing guidance on technical aspects and best practices. Collaborate with cross-functional teams to ensure a cohesive and unified approach to software development. Security and Compliance: Implement security best practices for both client and upload components. Ensure compliance with industry standards and regulations related to application security. Key Skills:- Bachelors or masters degree in Computer Science, Software Engineering, or a related field. Proven experience, minimum 8 years, in Windows client development expertise using C/C++, and accessing low-level system services Strong understanding of CI/CD principles and tools. GitLab a plus Excellent problem-solving and debugging skills. Leadership experience, minimum 2 years, in guiding technical decisions and mentoring team members. Strong communication and collaboration skills with ability to communicate complex technical concepts and align organization on decisions Sound problem-solving skills with the ability to quickly process complex information and present it clearly and simply Utilizes team collaboration to create innovative solutions efficiently Other Desirable Skills Knowledge of networking principles and security best practices. Experience with Javascript, PAW/CSS

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8.0 - 13.0 years

10 - 15 Lacs

Gurugram

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This role will be part of a team that develops software that runs on over 100k computers worldwide, measuring panelists activities as they surf the Internet. Using a software meter that is optimized to be unintrusive to the user, yet able to gather many biometric data points and send them back to a collection system that runs in the Cloud. The Staff Software Engineer is ultimately responsible for delivering technical solutions: starting from the projects onboard until post launch support and including design, development, testing and user acceptance. It is expected to coordinate, support and work with multiple delocalized project teams in multiple regions. As the Windows OS Staff SW Engineer in our team, you will lead the development efforts for our industry leading, Windows based meters. Your role will involve designing, implementing, and maintaining robust, scalable solutions that leverage C/C++ code that accesses the Windows kernel. You will play a key role in shaping the technical direction of our projects and mentoring other team members. Meter Deployment: Conceive, design and build new features in the existing Windows-based software meter. CI/CD Implementation: Design and implement CI/CD pipelines for automated build, test, and deployment processes. Ensure continuous integration and delivery of features, improvements, and bug fixes. Code Quality and Best Practices: Enforce coding standards, best practices, and design principles. Conduct code reviews and provide constructive feedback to maintain high code quality. Performance Optimization: Identify and address performance bottlenecks in both client-side and data upload components. Optimize applications for remote/unassisted installation. Mentorship and Collaboration: Mentor junior engineers, providing guidance on technical aspects and best practices. Collaborate with cross-functional teams to ensure a cohesive and unified approach to software development. Security and Compliance: Implement security best practices for both client and upload components. Ensure compliance with industry standards and regulations related to application security. Key Skills:- Bachelors or masters degree in Computer Science, Software Engineering, or a related field. Proven experience, minimum 8 years, in Windows client development expertise using C/C++, and accessing low-level system services Strong understanding of CI/CD principles and tools. GitLab a plus Excellent problem-solving and debugging skills. Leadership experience, minimum 2 years, in guiding technical decisions and mentoring team members. Strong communication and collaboration skills with ability to communicate complex technical concepts and align organization on decisions Sound problem-solving skills with the ability to quickly process complex information and present it clearly and simply Utilizes team collaboration to create innovative solutions efficiently Other Desirable Skills Knowledge of networking principles and security best practices. Experience with Javascript, PAW/CSS

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1.0 - 3.0 years

3 - 5 Lacs

Ambala

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Requirement of Hardware & Networking Technician Hardware & Networking Technician Advanced Microdevices Pvt. Ltd. (MDI) More Details Requirement of Hardware & Networking Technician Careers Requirement of Hardware & Networking Technician Job Description: We are looking for a skilled and proactive Hardware & Networking Technician to join our team. The ideal candidate will have hands-on experience in installing and troubleshooting desktops/laptops, setting up networks, and handling CCTV installation and maintenance. Key Responsibilities: Installation and configuration of PCs, printers, and other peripherals. Troubleshooting hardware and network-related issues. Setting up and maintaining LAN/WAN infrastructure. Installation, configuration, and maintenance of CCTV systems. Diagnosing and resolving technical issues promptly. Providing on-site and remote support as needed. Requirements: 1 3 years of experience in hardware and networking support. Strong knowledge of Windows OS and basic networking (IP configuration, routers, switches). Experience in CCTV setup and maintenance is a must. Good communication and problem-solving skills. Ability to work independently and in a team. Preferred Qualifications: Diploma or certification in Computer Hardware, Networking, or a related field. Age Limit: 30 Years Job Profile: 1-3 Years

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1.0 - 4.0 years

3 - 6 Lacs

Mumbai

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Required Skills Behavioral | Aptitude | Communication Technology | Hardware and Networking | Installation, configuration, maintainance and repair Technology | Audio, Video support | Installation and configuration Technology | Windows Operating System | Installation, configuration and management Technology | End Point Security | Antivirus management, data encryption, DLP, desktop firewall, VPN, AD policies Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Microsoft 365 Certified | Modern Desktop Administrator Associate 1) Field Services Support Engineers primary responsibility is to provide support to an organization s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. 2) As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. 3) This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries 4) To support daily technical support activities for computers & all other end point devices. Update the support ticket with the progress, to set up and test desktop computer peripherals. 5) To perform the system changes adhered to organizational policies. 6) Conduct remote desktop troubleshooting to end user issues. Maintain technical documentation in association with other functional departments 7) Technical Skills a. Windows Operating System: b. Ability to Install and troubleshoot different versions of Windows OS independently. E.g. Windows XP. Windows 7, Windows 10 and Windows 11 c. Understanding of desktop applications and how do they work, installation & uninstallation. d. Understanding of domain setup & ability to add / remove computers to domain. update Group policies. carry out Disk management, Disk Encryption, Wireless configuration. check utilization and availability, ability to perform start up and shut down services by following SOP. deploy gold images on multiple desktops using SOP, Ability to install and configure client applications independently 8) In addition to above, support and perform below activities. a. Exchange and Mobility Clients b. Printer management c. Backup and Recovery d. Audio, Video support e. End Point Security/Patch Management f. Hardware and Networking

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2.0 - 7.0 years

4 - 9 Lacs

Bengaluru

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Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain - (For MSP and Enterprise)

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2.0 - 7.0 years

4 - 9 Lacs

Bengaluru

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Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain - (For MSP and Enterprise)

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3.0 - 8.0 years

9 - 13 Lacs

Hyderabad

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In our always on world, we believe it s essential to have a genuine connection with the work you do. Due to continuous growth, CommScope is looking to hire Analyst, IT Service Desk to be based at our site in Hyderabad . The Analyst, IT Help Desk provides first-level technical support via chat, phone, email, and remote assistance for workstation hardware, software, mobile devices, network connectivity, and audio/video conferencing systems. The role involves account administration, software installation, and routine IT tasks while resolving basic technical issues and escalating complex problems to upper-tier support or the IT Service Desk Supervisor. How Youll Help Us Connect the World: Delivering 24x7x365 IT support, working in rotating shifts. Diagnose and troubleshoot hardware, software, network, and application-related issues. Manage user accounts, permissions, and access control. Leverage ITIL best practices to ensure smooth incident and request management. Utilize Service Desk tools like ServiceNow, Cisco Finesse, and Bomgar for ticketing and resolution tracking. Document service requests, applied fixes, and resolutions in the ticketing system. Support critical incidents, automation initiatives, and process improvements. Assist with onboarding new users, training, and Service Desk knowledge management. Participate in problem management, audits, reporting, and quality control efforts. Ensure customer satisfaction through effective communication and problem-solving. Required Qualifications for Consideration: Bachelor s Degree: Preferably with 3+ years of experience in IT support or help desk environments. Experience in IT troubleshooting (hardware, software, networking, mobile devices). Familiarity with Service Desk and ticketing systems (e.g., ServiceNow, Bomgar). Strong communication skills, critical thinking, and customer-focused problem-solving. Understanding of Windows OS, Active Directory, endpoint management, and workstation support tools. ITIL Foundation certification (preferred) and experience following ITIL best practices. Ability to work independently and collaboratively in a global IT support team. Flexible shift rotations to maintain 24x7x365 service coverage. You Will Excite Us If You Have: Hands-on IT support experience, ticketing tool experience, Strong Analytical & Reporting Skills and excellent communication. What Happens After You Apply: Learn how to prepare yourself for the next steps in our hiring process by visiting https: / / jobs.commscope.com / content / How-We-Hire / ?locale=en_US

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5.0 - 10.0 years

10 - 15 Lacs

Mumbai

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Role: VIP Support Engineer Key Attributes: Year Of Experience: 2+ Location: Mumbai (Nariman Point, BKC) Strong Area: Windows, MAC, IOS Support, Software & Hardware Troubleshooting (Experience and Qualifications) - BE , ME / B.Tech, M.Tech / B Sc-IT, MSC IT/ BCA, MCA Strictly No BA, B Com, Diploma holders Preferred – MCSA / M365:MDAA Job Accountabilities: Handson experience on IOS devices (Ipad, Iphone, Apple TV) Experience of supporting VIP Users (Company MD/CEO, Board of Directors) including their residence. Experience of supporting Meeting Rooms and Board Room and knowledge of Audio Video Setups Advance knowledge on Windows OS or MAC OS. Ready to work on rotational shifts, Weekends, Public Holidays Candidate should be willing to provide Support at VIP residency Provide technical L1, L2 & L3 hardware and software support for end users from support staff to top executive management. Provide on-call support as required. Handling the VIP and escalation calls. Interacting with senior users to understand the requirements. Analysing and monitoring the day to day calls and guiding the junior team members accordingly. Train and assist with End User training on all systems. Perform direct hands-on problem resolution and escalation management for end-user troubles, application service interruptions and issues. Maintaining and achieving the agreed SLA & SBDs and drive the team for same. Maintain trouble ticketing and defect tracking systems, and provide procedures and impose process structure, methods, discipline and standards. Create and maintain IT documentation relating to the Service Desk function (like a best practice) Make continual improvements to procedures and documentation Additional responsibilities as requested by the IT Manager

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1.0 - 4.0 years

2 - 5 Lacs

Chennai

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Job Summary: We are seeking a detail-oriented and proactive IT Systems Administrator. The Systems Security Administrator is responsible for safeguarding the organizations IT infrastructure and digital assets from security threats. This role involves implementing robust security measures, monitoring systems for vulnerabilities or malicious activity, managing access controls, and ensuring compliance with security policies and regulatory standards. Key Responsibilities: Security Policy Implementation: Develop, implement, and enforce comprehensive security policies, standards, and best practices across the organization. System & Network Monitoring: Continuously monitor system logs, network traffic, and user activities to detect and respond to potential threats or unauthorized access. Security Tool Management: Deploy, configure, and maintain security tools including firewalls, antivirus, intrusion detection/prevention systems (IDS/IPS), and endpoint protection software. Vulnerability Assessments: Perform regular vulnerability assessments and penetration tests to identify and mitigate security risks. Incident Response: Investigate and respond to security incidents and breaches; perform root cause analysis and implement preventive measures. Access Management: Administer user accounts, roles, permissions, and access control protocols to ensure only authorized access to systems and data. Regulatory Compliance: Ensure adherence to industry regulations such as GDPR, HIPAA, ISO 27001, and internal security frameworks. Data Security: Implement data protection strategies including encryption, DLP (Data Loss Prevention), and data classification protocols. Disaster Recovery & Business Continuity: Develop, test, and maintain disaster recovery and business continuity plans to ensure system resilience. Security Awareness & Training: Conduct security awareness programs to educate employees on cybersecurity best practices and reduce human-related risks. Security Research & Risk Mitigation: Stay updated on emerging threats and vulnerabilities; assess potential risks and recommend mitigation strategies. Troubleshooting & Resolution: Diagnose and resolve security-related technical and procedural issues promptly. Required Qualifications: Bachelors degree in Computer Science, Cybersecurity, or related field (preferred) In-depth knowledge of information security principles, technologies, and practices Experience with security infrastructure and tools (firewalls, IDS/IPS, SIEM, endpoint protection) Strong grasp of operating systems (Windows/Linux) and network protocols Analytical mindset with excellent problem-solving abilities Strong communication and interpersonal skills Certifications such as CompTIA Security+, CISSP, CISM, or CEH are advantageous

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8.0 - 10.0 years

30 - 40 Lacs

Noida

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Role & responsibilities Collaborate with customers' Business and IT teams to define and gather solution requirements for custom development, B2B/ETL/EAI, and cloud integration initiatives using the Adeptia Integration Platform. Analyze, interpret, and translate customer business needs into scalable and maintainable technical solution designs, aligned with best practices and the capabilities of the Adeptia platform. Storyboard and present solutions to customers and prospects, ensuring a clear understanding of proposed designs and technical workflows. Provide end-to-end project leadership, including planning, tracking deliverables, and coordinating efforts with offshore development teams as required. Review implementation designs and provide architectural guidance and best practices to the implementation team to ensure high-quality execution. Actively assist and mentor customers in configuring and implementing the Adeptia platform, ensuring alignment with technical and business objectives. Solutions Lead (Implementation Services Team) Full Time (Permanent) Noida, India Offer expert recommendations on design and configuration to ensure successful deployment and long-term maintainability of customer solutions. Define clear project requirements, create work breakdown structures, and establish realistic delivery timelines. Delegate tasks effectively, and manage progress against daily, weekly, and monthly targets, ensuring the team remains focused and productive. Serve as a liaison among customers, internal stakeholders, and offshore teams to maintain alignment, track progress, and ensure delivery meets both quality and timeline expectations. Monitor project baselines, identify and mitigate risks, and lead participation in all Agile ceremonies, including sprint grooming, planning, reviews, and retrospectives. Maintain a hands-on technical role, contributing to development activities and conducting detailed code reviews to ensure technical soundness and optimal performance. Take full ownership of assigned projects, driving them to successful, on-time delivery with high quality standards. Preferred candidate profile Technical Proven experience in designing and developing integration solutions involving Cloud/SaaS applications, APIs, SDKs, and legacy systems. Skilled in implementing SOA/EAI principles and integration patterns in B2B, ETL, EAI, and Cloud Integration using platforms such as Adeptia, Talend, MuleSoft or similar tools. Good hands-on experience with Core Java (version 8+) and widely-used Java frameworks including Spring (version 6+), Hibernate (version 6+). Proficient in SOA, RESTful and SOAP web services and related technologies including JMS, SAAJ, JAXP, and XML technologies (XSD, XPath, XSLT, parsing). Strong command over SQL and RDBMS (e.g., Oracle, MySQL, PostgreSQL). Solid understanding of Enterprise Service Bus (ESB) concepts and messaging technologies such as Kafka and RabbitMQ. Familiar with transport protocols including HTTPS, Secure FTP, POP/IMAP/SMTP, and JDBC. Skilled in working with Windows and Linux operating systems, and experienced with application servers such as JBoss, Jetty, and Tomcat. Solid understanding of security best practices, including authentication, authorization, data encryption, and compliance frameworks relevant to enterprise integrations. Basic understanding of modern JavaScript frameworks such as React, with the ability to collaborate effectively on front-end and full-stack development scenarios Non-Technical Strong communication and interpersonal skills with over 5 years of direct client-facing experience. Adept at gathering, clarifying, and understanding business requirements and 2 translating them into actionable technical specifications. Skilled in aligning cross-functional teams to ensure effective execution and stakeholder satisfaction. Over 4 years of hands-on experience with Agile methodologies, including participation in Daily Standups, Product Backlog Refinement, Sprint Planning, Retrospectives, Storyboarding, and User Story writing. Proven ability to deliver high-quality results in fast- paced and iterative environments. More than 4 years of experience as a Team Lead, currently managing a team. Responsible for task delegation, delivery tracking, performance feedback, and fostering team collaboration across time zones. Experienced in creating comprehensive Requirement Documents, Architecture Design Documents, and both High-Level and Low-Level Design specifications to support technical teams and business stakeholders. Demonstrated success in remote/distributed client environments, delivering under tight timelines and high-pressure scenarios. Known for a proactive mindset and solution-oriented approach to project challenges. Highly disciplined and committed to maintaining quality standards, with a focus on continuous testing, adherence to best practices, and application of standard design patterns. Exceptional attention to detail, paired with strong analytical, troubleshooting, and problem- solving skills that contribute to robust and reliable solution delivery. Fluent in English with the ability to clearly articulate thoughts, present ideas, and create well- structured documentation and visual design artifacts. Experienced in creating work schedules, providing performance feedback, and mentoring junior team members. Skilled in training new resources and managing resource allocation to optimize team productivity and performance. Good to have skills: Technical Familiarity with widely used integration standards such as EDI X12, EDIFACT, ebXML, iDOC, BAPI, etc., for B2B and enterprise system communication. Experience in implementing security features including API security, authentication and authorization mechanisms, and message and transport-level encryption. Understanding and experience with various Adeptia security models, including Native, LDAP, SAML, OAuth, IDP, Multiple IDP, Kerberos, encryption/decryption techniques, EAR packaging, KeyTools, digital signatures, and encoding/decoding mechanisms. Hands-on experience with design and prototyping tools such as Mockups, Draw.io, and Enterprise Architect to create process diagrams, solution designs, and documentation. Working knowledge of DevOps tools and practices, including Continuous Integration and Continuous Deployment (CI/CD) pipelines. Familiar with tools such as Git/GitHub, Maven, and Jenkins for version control, dependency management, and automated builds. In-depth experience with various deployment models, including clustered and non-clustered environments, multi-zone deployments, disaster recovery (DR) setups, DMZ configurations, load balancers, and cloud-based architectures. 3 Non-Technical Strong understanding of creating and maintaining development and quality assurance processes to ensure high standards in project delivery. Knowledge of implementing high availability solutions, including the design and management of real-time and batch processing systems. Self-driven, adaptable, and highly responsible with a strong focus on delivering quality outcomes while managing shifting priorities. Skilled at working closely with cross-functional teams to drive project success, ensuring clear communication and effective prioritization under tight deadlines. Adept at balancing multiple tasks and working effectively under pressure, with the ability to prioritize tasks and deliver results within strict timelines.

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5.0 - 10.0 years

20 - 35 Lacs

Noida

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Role & responsibilities Collaborate with customers' Business and IT teams to define and gather solution requirements for custom development, B2B/ETL/EAI, and cloud integration initiatives using the Adeptia Integration Platform. Analyze, interpret, and translate customer business needs into scalable and maintainable technical solution designs, aligned with best practices and the capabilities of the Adeptia platform. Storyboard and present solutions to customers and prospects, ensuring a clear understanding of proposed designs and technical workflows. Provide end-to-end project leadership, including planning, tracking deliverables, and coordinating efforts with offshore development teams as required. Review implementation designs and provide architectural guidance and best practices to the implementation team to ensure high-quality execution. Actively assist and mentor customers in configuring and implementing the Adeptia platform, ensuring alignment with technical and business objectives. Solutions Lead (Implementation Services Team) Full Time (Permanent) Noida, India Offer expert recommendations on design and configuration to ensure successful deployment and long-term maintainability of customer solutions. Define clear project requirements, create work breakdown structures, and establish realistic delivery timelines. Delegate tasks effectively, and manage progress against daily, weekly, and monthly targets, ensuring the team remains focused and productive. Serve as a liaison among customers, internal stakeholders, and offshore teams to maintain alignment, track progress, and ensure delivery meets both quality and timeline expectations. Monitor project baselines, identify and mitigate risks, and lead participation in all Agile ceremonies, including sprint grooming, planning, reviews, and retrospectives. Maintain a hands-on technical role, contributing to development activities and conducting detailed code reviews to ensure technical soundness and optimal performance. Take full ownership of assigned projects, driving them to successful, on-time delivery with high quality standards. Preferred candidate profile Technical Proven experience in designing and developing integration solutions involving Cloud/SaaS applications, APIs, SDKs, and legacy systems. Skilled in implementing SOA/EAI principles and integration patterns in B2B, ETL, EAI, and Cloud Integration using platforms such as Adeptia, Talend, MuleSoft or similar tools. Good hands-on experience with Core Java (version 8+) and widely-used Java frameworks including Spring (version 6+), Hibernate (version 6+). Proficient in SOA, RESTful and SOAP web services and related technologies including JMS, SAAJ, JAXP, and XML technologies (XSD, XPath, XSLT, parsing). Strong command over SQL and RDBMS (e.g., Oracle, MySQL, PostgreSQL). Solid understanding of Enterprise Service Bus (ESB) concepts and messaging technologies such as Kafka and RabbitMQ. Familiar with transport protocols including HTTPS, Secure FTP, POP/IMAP/SMTP, and JDBC. Skilled in working with Windows and Linux operating systems, and experienced with application servers such as JBoss, Jetty, and Tomcat. Solid understanding of security best practices, including authentication, authorization, data encryption, and compliance frameworks relevant to enterprise integrations. Basic understanding of modern JavaScript frameworks such as React, with the ability to collaborate effectively on front-end and full-stack development scenarios Non-Technical Strong communication and interpersonal skills with over 5 years of direct client-facing experience. Adept at gathering, clarifying, and understanding business requirements and 2 translating them into actionable technical specifications. Skilled in aligning cross-functional teams to ensure effective execution and stakeholder satisfaction. Over 4 years of hands-on experience with Agile methodologies, including participation in Daily Standups, Product Backlog Refinement, Sprint Planning, Retrospectives, Storyboarding, and User Story writing. Proven ability to deliver high-quality results in fast- paced and iterative environments. More than 4 years of experience as a Team Lead, currently managing a team. Responsible for task delegation, delivery tracking, performance feedback, and fostering team collaboration across time zones. Experienced in creating comprehensive Requirement Documents, Architecture Design Documents, and both High-Level and Low-Level Design specifications to support technical teams and business stakeholders. Demonstrated success in remote/distributed client environments, delivering under tight timelines and high-pressure scenarios. Known for a proactive mindset and solution-oriented approach to project challenges. Highly disciplined and committed to maintaining quality standards, with a focus on continuous testing, adherence to best practices, and application of standard design patterns. Exceptional attention to detail, paired with strong analytical, troubleshooting, and problem- solving skills that contribute to robust and reliable solution delivery. Fluent in English with the ability to clearly articulate thoughts, present ideas, and create well- structured documentation and visual design artifacts. Experienced in creating work schedules, providing performance feedback, and mentoring junior team members. Skilled in training new resources and managing resource allocation to optimize team productivity and performance. Good to have skills: Technical Familiarity with widely used integration standards such as EDI X12, EDIFACT, ebXML, iDOC, BAPI, etc., for B2B and enterprise system communication. Experience in implementing security features including API security, authentication and authorization mechanisms, and message and transport-level encryption. Understanding and experience with various Adeptia security models, including Native, LDAP, SAML, OAuth, IDP, Multiple IDP, Kerberos, encryption/decryption techniques, EAR packaging, KeyTools, digital signatures, and encoding/decoding mechanisms. Hands-on experience with design and prototyping tools such as Mockups, Draw.io, and Enterprise Architect to create process diagrams, solution designs, and documentation. Working knowledge of DevOps tools and practices, including Continuous Integration and Continuous Deployment (CI/CD) pipelines. Familiar with tools such as Git/GitHub, Maven, and Jenkins for version control, dependency management, and automated builds. In-depth experience with various deployment models, including clustered and non-clustered environments, multi-zone deployments, disaster recovery (DR) setups, DMZ configurations, load balancers, and cloud-based architectures. 3 Non-Technical Strong understanding of creating and maintaining development and quality assurance processes to ensure high standards in project delivery. Knowledge of implementing high availability solutions, including the design and management of real-time and batch processing systems. Self-driven, adaptable, and highly responsible with a strong focus on delivering quality outcomes while managing shifting priorities. Skilled at working closely with cross-functional teams to drive project success, ensuring clear communication and effective prioritization under tight deadlines. Adept at balancing multiple tasks and working effectively under pressure, with the ability to prioritize tasks and deliver results within strict timelines.

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0.0 - 1.0 years

3 - 7 Lacs

Mumbai

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Key Responsibilities: SCCM Administration & Maintenance: Manage and maintain SCCM/MECM infrastructure, including servers, management point, distribution points, and clients. Perform health checks and routine maintenance of SCCM components. Monitor SCCM logs and troubleshoot issues related to deployments, updates, and configurations. Software & Patch Management: Deploy Windows updates, security patches, and third-party application patches using SCCM. Create and manage deployment packages for applications, drivers, and OS images. Ensure compliance with patching policies and update schedules. OS Deployment & Imaging: Configure and manage Windows OS deployment (OSD) using SCCM Task Sequences. Troubleshoot PXE boot, driver injection, and imaging related issues. Client Health & Troubleshooting: Ensure SCCM client health and remediate issues affecting deployments. Troubleshoot application installation failures, patching issues, and SCCM agent problems. Reporting & Compliance: Generate SCCM reports for software deployments, patch compliance, and inventory. Work with security teams to ensure endpoint compliance and vulnerability management. Technical Skills: Strong experience with SCCM/MECM (Current Branch ,2012, or later versions) administration. Handson experience with Software Deployment, Patch Management, and OSD. Good understanding of Windows Server (2016/2019/2022) and Active Directory. Familiarity with Intune, Azure AD, and Modern Endpoint Management. Shifts: 24*7 rotational shifts Qualifications Bachelor s degree in Computer Science, Information Technology, or a related field.

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6.0 - 12.0 years

30 - 35 Lacs

Hyderabad

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Job Description This position is based in Hyderabad, India. In addition to several positions, we are looking for a Leading Software Engineer who will take a technical leadership and be responsible for architecture and technical solution of Windows Agent. You must be an energetic self-starter with a desire to learn new things quickly. In this position, you will work with a team of talented software engineers to innovate, implement, and support the product roadmap. Responsibilities: Be responsible for design and architecture of low-level Windows Agent Components Be a technical leader of the team and act as the technical liaison representing this location for a geographically distributed engineering group. Contribute to feature implementation to bring the product to the next level. Participate in continuous and iterative software development cycles with emphasis on code quality, supportability, scalability and performance. Mentor other engineers, as well as ensure adherence to CyberArk Engineering practices and security coding guidelines. Work with other engineering teams, Product Management and the field professionals to understand customer requirements for continuous product enhancements. Assist engineering leadership in hiring #LI-HK01 Qualifications 6+ years hands-on experience in design & development of Windows applications In-depth understanding of Windows OS technologies, WinAPI and Windows Internals Proficient in C++ Good understanding of security and best practices. Experience with Agile, TDD, SOA and test methodologies. Good experience on Requirement/Design/Code Review & Inspections practices. Experience in development processes like creating technical and architectural documents Excellent written and oral communication skills as well as strong interpersonal skills. Ability to handle ambiguity and collaborate across multiple groups and disciplines. Ability to manage multiple tasks concurrently and drive them to successful completion. Ability to collaborate in a cross-group environment with global SWE teams. Ability to rapidly assimilate new information and techniques Windows Kernel Development Experience is a plus. Reverse Engineering Experience is a plus. Go Language knowledge is a plus.

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1.0 - 4.0 years

3 - 6 Lacs

Hyderabad

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Required Skills Behavioral | Aptitude | Communication Technology | Hardware and Networking | Installation, configuration, maintainance and repair Technology | Audio, Video support | Installation and configuration Technology | Windows Operating System | Installation, configuration and management Technology | End Point Security | Antivirus management, data encryption, DLP, desktop firewall, VPN, AD policies Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Microsoft 365 Certified | Modern Desktop Administrator Associate 1) Field Services Support Engineers primary responsibility is to provide support to an organization s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. 2) As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. 3) This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries 4) To support daily technical support activities for computers & all other end point devices. Update the support ticket with the progress, to set up and test desktop computer peripherals. 5) To perform the system changes adhered to organizational policies. 6) Conduct remote desktop troubleshooting to end user issues. Maintain technical documentation in association with other functional departments 7) Technical Skills a. Windows Operating System: b. Ability to Install and troubleshoot different versions of Windows OS independently. E.g. Windows XP. Windows 7, Windows 10 and Windows 11 c. Understanding of desktop applications and how do they work, installation & uninstallation. d. Understanding of domain setup & ability to add / remove computers to domain. update Group policies. carry out Disk management, Disk Encryption, Wireless configuration. check utilization and availability, ability to perform start up and shut down services by following SOP. deploy gold images on multiple desktops using SOP, Ability to install and configure client applications independently 8) In addition to above, support and perform below activities. a. Exchange and Mobility Clients b. Printer management c. Backup and Recovery d. Audio, Video support e. End Point Security/Patch Management f. Hardware and Networking

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4.0 - 6.0 years

6 - 10 Lacs

Bengaluru

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Job Information Job Opening ID ZR_1889_JOB Date Opened 29/04/2023 Industry Technology Job Type Work Experience 4-6 years Job Title CEM Role (Customer Experience Manager) City Bangalore Province Karnataka Country India Postal Code 560051 Number of Positions 2 Manage complete lifecycle ITIL frame work which includes Incident , Change, Patch and Problem management Responsible for planning, tracking milestones, activity schedules, issue resolution, resourcing, costs etc. Prepare, Execute & Track various plans Weekly and month report Coordinate with implementation team for timely completion of planned items Periodic Communication / Updates to Stakeholders Manage & Track Vendor Resource Deployment Escalation Management Coordinate with various teams & stakeholders and track delivery as per agreement Vendor Management for sourcing Resources, hardware, connectivity, OS and software licenses etc. Periodic Reporting Obtain customer feedback and make sure their issues, concerns are resolved. Obtain client sign off on meeting Objective and monthly reporting Flawless communication skills, both written and verbal. All kinds of customer interactions, transactions, and engagements - from end user to vendor team to customer support. Identifying ideal customer profiles and mapping customer journeys to identify the gaps in customer experience across all touchpoints Liaise with internal teams Regular communication with internal and customer stakeholders. Collect, track, and analyze customer feedback and suggest improvements internally based on the insights gathered Work with the technology teams to ensure a seamless transaction. Ability to manage client expectations based on a true assessment of the situation and circumstances. Ability to drive different lines of possible resolution concurrently. A customer experience manager/specialist is responsible for keeping track of customer journeys, interacting with customers across channels and platforms, and coordinating with all internal stakeholders, to keep fine-tuning the customers experience. Vendor Management Good presentation skills Good analytical skills Good interpersonal skills Self-motivated Demonstrate Ownership Can Do attitude Domain Knowledge : Fair understanding on various IT Infrastructure like Desktops, Sever, LAN & WAN connectivity, Network Equipment etc. Fair understanding on Windows OS, DHCP, DNS, Ping, Tracert Active Directory etc. Ability to work on Microsoft Project, Microsoft Excel, Word and PowerPoint Qualifications : Graduate ITIL or similar training / certification would be added advantage check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

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5.0 - 10.0 years

15 - 30 Lacs

Bengaluru

Hybrid

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Job & Department Summary The Public Cloud Engineer works as a Subject Matter Expert (SME) within the Cloud Services team. The Public Cloud Engineer will recommend, design, implement and maintain the following: Public Cloud, server and serverless infrastructure (Windows, Linux, GKE/Kubernetes, and GCP IaaS/PaaS/SaaS technologies), infrastructure monitoring/management solutions including DataDog, and Disaster Recovery/High Availability solutions. The Public Cloud Engineer must effectively communicate and collaborate with internal stakeholders to create optimal cloud environments and configurations for Applied Cloud products. Essential Functions Assist with the management of AWS/Azure/Google third-party Cloud infrastructures and technologies. Test, plan, implement, manage, and maintain a complex hybrid infrastructure to support the Applied Cloud environment. Enhance service level management using monitoring and notification tools. Construct and maintain documented standards for implementing and configuring Applied Cloud infrastructure. Work closely with the Cloud Services Engineers; participate in the planning and implementation of new Applied Cloud environments and resources. Participate in environment testing following data center maintenance that may have affected the performance or functionality of an application. Participate in the on-call rotation schedule. Ability to work after hours and weekends when required and/or necessary. Continuously analyze infrastructure to determine effectiveness and inefficiencies and make written recommendations for improvements. Define and implement best practices to support disaster recovery of the Applied Cloud infrastructure. Develop and document workflows/procedures used by all Cloud Services staff when assisting customers. Create and maintain accurate and reusable implementation, testing and any other related IT documentation used for change or configuration process management. Manage and maintain Infrastructure as Code (IaC) in GCP, AWS, and Azure using IaaS models. Work with vendors and other third-party teams to evaluate their products and services. Maintain the design, implementation, and operational documentation that used to provide guidance to other team members. Pursues a program of self-development with selected reading, seminars, and participation in continuing education. Identify, communicate and help to implement improvements in the work process for customers and peers. Maintain and/or troubleshoot issues with various operating systems and network infrastructure, and assist other team members with the same. Assist in analyzing internal production or development problems to determine hardware or software malfunctions and make recommendations. Upon request, test and evaluate various equipment, systems, and procedures for use in the Applied Cloud environments. The Public Cloud Engineer 1 will be engaged with Cloud Services, Corporate IT, and other inter-office teams for the purposes of support escalation, rapid response problem resolution, solution collaboration and overall, ensuring that the Applied Cloud exhibits the highest level of performance, stability, availability, security and data integrity. Stays abreast of changes in Applied Systems software, technology and the industry Continuously look for ways to improve the performance, availability and security of the Applied Cloud. Utilize CDKTF, Terraform, HCL, and Typescript code to write/code for IaC, Terraform modules, and enhance functionality utilizing a CI/CD pipeline as requested. Check code, scripts, modules, etc. into GitLab and maintain as required. Create, deploy, and approve IaC/Application GitLab merge requests as required. Participate in team meetings and maintain open and continuous communication with your peers and leadership on your areas of responsibility. Performs other duties as assigned by immediate manager or management team. Key Performance Outcomes Meet or exceed Applied Cloud Data Center uptime metrics by ensuring all applications and services are available to customers outside of normally scheduled maintenance windows. Comply with all policies and procedures defined by Change Management. Complete Applied Cloud projects and change requests according to schedule, minimizing or eliminating human error, downtime, or financial concessions. Reported issues managed in a timely, efficient manner with appropriate escalations, internally across teams and functions. Exhibits behaviors which exemplify Applied Systems’ Core Values Required Skills & Experience Education: Associates or Bachelor’s Degree plus some specialized training Experience : 5+ years directly related work experience and/or an equivalent combination Ability to design and troubleshoot enterprise architectures that include GCP, GKE, GCS, IaaS, IaC Strong foundation in server, storage, and performance monitoring and troubleshooting Technical / Functional Skills : Understanding of core IT system technologies and Cloud platforms The ability to handle many high priority and complex task/projects simultaneously The ability to work with deadlines and complete work in a timely manner Ability to make accurate decisions based on past knowledge and experience, technical problem solving as well as all defined policies and procedures Excellent interpersonal and communication skills Strong technical product and environment understanding Excellent organization skills and keen attention to detail The ability to analyze and to prioritize complex situations and risks Desired skills include Hashicorp Vault, Python Scripting, Ansible, Istio, ArgoCD, DataDog, CDKTF coding, HCL coding, Terraform coding, PowerShell scripting, GitLab source repository experience, Jira Kanban/Agile, Confluence, DataDog monitoring, Helm charts, GCP GLB with Cloud Armor, and Bash scripting Automation first mindset highly desired Certifications and/or Licenses (Desired): GCP Professional Certifications

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3.0 - 7.0 years

8 - 12 Lacs

Bengaluru

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Role : Python with Storage Engineer Experience : 3-7 Years Location : Bangalore Notice Period : 15 Days - Immediate Joiners Preferred Job Description We are seeking a highly skilled and experienced Python Engineer with a strong background in server, storage, and networking technologies. The ideal candidate will possess deep expertise in Python scripting and advanced programming, coupled with practical industry experience in supporting client server systems and understanding fiber channel protocols. Key Responsibilities: Developing robust Python scripts and applications for server, storage, and networking environments. Providing strong support for client server systems, including blade and rack systems. Applying in-depth knowledge of controllers, drivers, and various networking components. Troubleshooting complex issues within Ethernet and SAN environments. Understanding and working with fiber channel operations and protocols such as SAN, FC, FCoE, multipath, and RAID. Ensuring adherence to best practices and contributing to the overall stability and performance of systems. Mandatory Skills: Education : BE/B.Tech/ME/M.Tech/MS in Computer Science/IT/Software Systems. Python : Very strong knowledge and expertise in advanced Python programming and scripting. Industry Experience : Strong experience in the Server/Storage/Networking Industry. Hardware Knowledge : Proficient knowledge of controllers, drivers, and networking components. Storage Protocols : In-depth knowledge of Fiber Channel operation and protocols (SAN, FC, FCoE, multipath, RAID). Server Support : Strong experience supporting client servers (blades and rack systems). Certifications : Relevant Storage, Network, or Server O/S certifications are highly valued. Troubleshooting : Proven troubleshooting experience within Ethernet and/or SAN environments. Good to Have Skills: Sound knowledge of Linux Operating System. Knowledge of server OS such as Windows and VMware.

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1.0 - 3.0 years

3 - 4 Lacs

Hyderabad

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Roles revolve around providing TS, troubleshooting Windows-related issues, and assisting customers with software and hardware problems. This inc. managing customer inquiries & resolving tech. problems. Interview -Virtual Share cv -9257669383(Harsha) Required Candidate profile Min. 1yr exp. required into International Technical Support with must have troubleshooting Exp. on windows OS, Microsoft 365 and be okay to work in US (Night) shift & WFO. Only 5 days working will be. Perks and benefits Both way cab's Night Allowances Incentives

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12.0 - 21.0 years

14 - 24 Lacs

Pune

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Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

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12.0 - 16.0 years

25 - 30 Lacs

Pune

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12+ Years in Microsoft 365, Windows OS, Azure, Documentation. Windows & Microsoft Server Infrastructure, Virtualization & Cloud Platforms, Cross-Platform OS Administration, Network & Security Infrastructure, Automation, Testing, Performance Ops

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2.0 - 5.0 years

4 - 7 Lacs

Kolkata, Mumbai, New Delhi

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ON-SITE On-Call Temp- to-Perm: based on performance. Must be available to respond to emergency calls outside of normal working hours to include nights, weekends, and holidays, as required. This is a high-reliability position that will require routine monitoring and mitigation tasks for maximum network availability. This position will play a key role in supporting and enhancing the dynamic tech infrastructure at the Little Rock Convention & Visitors Bureau (LRCVB)! As a vital part of our team, youll be responsible for ensuring the smooth operation of our cutting-edge data, voice, video/digital signage, and wireless systems. Youll work directly with the LRCVB Network Administrator to assist with core network hardware and software installations and upgrades, reporting, and supporting everything from high-speed Wi-Fi to innovative digital signage and state-of-the-art security monitoring systems. This is your chance to make a real impact while maintaining and optimizing the technology that keeps LRCVB running smoothly! Minimum Qualifications Associate s degree in Computer Science, Information Technology, Network Engineering or a related area, and three (3) years of related experience in maintaining network connected devices and systems or related area and three (3) years of experience in the maintenance and repair of voice and data communications (VoIP) networks, two (2) years of experience in IP addressing, TCP/IP, and Windows OS on work stations and servers with protocols for SIP and PRI trunks to include experience in the installation and maintenance of voice and data telecommunications equipment, systems, and servers or related field. Equivalent combinations of relevant education, certification and experience will be considered.

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0.0 - 4.0 years

2 - 3 Lacs

Hyderabad

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About the role: The Operations Center Technician will be responsible for the proactive monitoring and support of Blackbaud's Operations Center and Corporate IT, ensuring that service impacting events for internal and external customers are resolved within agreed upon SLA time frames. This role includes complex troubleshooting, customer support, and will act as the communication bridge between repair agents and business users when dealing with service impacting events and system outages. What you’ll do Endpoint Support Manage ticketing queues, Live Support Requests (phone and chat support) and engage in proactive monitoring of Blackbaud’s hosted infrastructure and applications. Investigate, diagnose, and take prescribed actions on all operational events, alarms and incidents Execute on Incident response with relentless initial focus on restoration of service, followed by a drive to ensure the root cause of problems are identified and resolved permanently Maintain operational logs of all alerts and requests, recording and classifying all related messages; maintain all operational data collection procedures, mechanisms and tools Maintain operational documentation including knowledgebase articles Accurately escalate incidents and service requests beyond the scope or responsibility of the Ops Center Maintain response and resolution of cases/tickets received in queue against established Service Level Objectives Communicate status of requests and incidents with requestor or relevant stakeholders Inform daily operations by monitoring and analyzing incident data, including running Post Incident Reviews, collecting accurate incident data, assigning actions and managing action follow up A “customer-first” mindset in taking ownership of daily operations of the team, focused on operational effectiveness while meeting SLA/OLAs Support for the endpoint (desktop environment, VDI, mobile, etc.) Desktop software installation and/or troubleshooting Configure, install, maintain, and repair a variety of endpoint products: PCs, MACs, Scanners, Printers, Peripheral devices Mobile device management Endpoint Management Ensures compliance with Standard Operating Procedures (SOP) Ensures compliance with Service Level Agreements (SLA) Coordinates preventive maintenance and service program for endpoint devices Provides Service Desk escalation support Analyzes problem trends, determines root cause, and makes recommendations to team and/or management Conducts complex troubleshooting and root cause analysis Knowledge Management Understand Knowledge Centered Solutions methodology and apply KCS to daily incident management Create new knowledge base articles based on customer incidents as part of the workflow Edit and update current knowledge base articles as they are used Work with application support to develop new knowledge for team based on current incidents What you’ll bring In-depth Knowledge of Windows OS In-depth Knowledge of MS Office suite products Experience with Apple operating systems Experience with Cell Phones and other mobile devices Experience with ServiceNow or other ticket tracking software Solid experience in ITIL service management processes, with practical knowledge and experience in the Service Transition lifecycle processes (ITIL Foundations V3 or V4 preferred but not required) Certifications, Licenses, RegistrationsA+, Net+ recognized Able to work flexible hours as required by business priorities Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

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