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0 - 6 years
2 - 8 Lacs
Gurgaon
Work from Office
Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Education Qualification : Diploma Certification Mandatory / Desirable : Technology | IT Certifications | HDI Certification | ITIL Foundation Details: 1. Handle incoming calls, emails and chat from the user may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Taking a remote of an end users machine if required while troubleshooting 6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 7. Monitoring the status and documenting the progress towards resolution of all open tickets 8. Keeping affected users informed about the progress. 9. Resolution confirmation and closure of tickets within the SLA Technical Skills: 1. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 2. Understanding of desktop applications, installation and uninstallation 3. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issue Backup and Recovery: 1. Technical understanding of native backup management tools and different types of backups. 2. Ability to provide SOP based support for configuring and troubleshooting backup related issues 3. Basic Networking Desired Skills:- Basic understanding of virtual infrastructure and Cloud (AWS, Azure and Google cloud)
Posted 1 month ago
3 - 5 years
25 - 30 Lacs
Bengaluru
Work from Office
"> Search Jobs Find Jobs For Where Search Jobs Senior Engineer - Software Bengaluru, Karnataka, India Apply Now Save Category: Engineering Hire Type: Employee Job ID 9454 Date posted 02/24/2025 Share this job Email LinkedIn X Facebook You Are: You are a seasoned software engineer with a passion for innovation and problem-solving. With a BE/B.Tech degree in programming, computer/electronics, IT, or a related engineering field, you bring 3-5 years of hands-on experience in software development. Your proficiency in Python or C/C++, coupled with a strong understanding of algorithms and data structures, sets you apart. You thrive in UNIX/Linux and Windows OS environments and have a keen interest in exploring new technologies. Your ability to design and implement sophisticated algorithms, along with your prior knowledge of EDA tools and schematic/layout design, makes you an ideal candidate. Excellent English communication skills and the ability to compile functional and design specifications are essential for this role. What You ll Be Doing: Designing, developing, troubleshooting, and maintaining software programs for std. cells development automations Involving in all phases of software development, including project planning, problem identification, design specification, development, testing, and product support Exercising judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results Developing state-of-the-art solutions through technical contributions that lead to significant product differentiation Designing and implementing sophisticated algorithms to solve complex problems Collaborating with cross-functional teams to ensure seamless integration and delivery of software solutions The Impact You Will Have: Driving innovation in software solutions for std. cells development automations Enhancing the efficiency and effectiveness of our software development lifecycle Contributing to the development of cutting-edge technology that sets Synopsys apart in the industry Ensuring high-quality software delivery through rigorous testing and problem-solving Influencing the design and implementation of future software projects Supporting the continuous improvement of our software development processes What You ll Need: Proficiency in Python or C/C++ Knowledge of algorithms and data structures Working experience on UNIX/Linux and Windows OS Knowledge in OOP programming Strong desire to learn and explore new technologies Ability to demonstrate good analysis and problem-solving skills Prior knowledge and experience of EDA tools and schematic/layout design Excellent English language communication skills Ability to compile functional and design specifications Who You Are: Innovative thinker with a passion for technology Excellent communicator and collaborator Detail-oriented and highly organized Adept at problem-solving and critical thinking Proactive and self-motivated The Team You ll Be A Part Of: You will be part of a dynamic and innovative team focused on developing and maintaining software solutions for std. cells development automations. Our team values collaboration, creativity, and continuous improvement, and we are dedicated to pushing the boundaries of technology to deliver exceptional products. At Synopsys, we want talented people of every background to feel valued and supported to do their best work. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability. Apply Now Save Relevant Jobs Senior Staff Product Engineer, R&D-7683 Aschheim, Germany Engineering Principal Analog Design Engineer Mississauga, Canada Engineering Verdi Internship Hsinchu, Taiwan Interns/Temp
Posted 1 month ago
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