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2 - 4 years
1 - 4 Lacs
Gurugram
Work from Office
Position: IT Infrastructure Support Location- Gurgaon Your Responsibilities: -Provide onsite troubleshooting and handling user request through ticketing, email and phone calls in timely manner within the agreed SLA and processes in AU. -Administer Microsoft users using Active Directory and software distribution tools. -Support PC / laptop / tablets / mobile data / smartphones / network equipment -Provide onsite support for Global IT for servers and network components -Provide onsite support to configure network printers in accordance with Global IT standards -Support MS Office 365 cloud and client applications -Asset management of Hilti IT equipment and mobile phones using software and tool provided -Coordinate local projects for Global IT rollout -Compliance with all relevant regulations and company agreements -Provide out of hours support when and if required -May be required to travel to sites in country -This will be a Complete In office profile and no WFH is there. Your Profile: Functional Expertise -Strong PC, laptop, tablet hardware support experience -Knowledge and experience of Microsoft Windows Microsoft Windows OS, Microsoft Office, PC hardware / software / tools, network troubleshooting (LAN and TCP / IP) and IT hardware -At least 2-3 years proven membership of a globally oriented IT team -At least 2-3 years proven track record in a support role including experience in customer contact. -Good supportive telephone manner and communication skills -Self-motivated team member Understanding the Business -Able to prioritise based on business needs. -Has a clear understanding of the role of IT in the business environment as service provider in achieving the business targets. -Applies Hilti core values and compliance standards when dealing with IT suppliers. -Relates to the business reasons driving Hilti IT Strategy Understanding and defining what needs to be done. -Clear service orientation and able to adapt himself to newest technology and service innovation. -Able to quickly demonstrate high levels of motivation and competence in IT tasks. -Focus on opportunities, proactive ownership and avoid problems (innovator) Getting things done: -Structured, self-motivating and independent working style -Works and thinks proactively. -Flexible working approach -Shows a strong can-do attitude and is willing to go the extra mile -Stays focused on the real issues and identifies the pain points. -Completes tasks / projects and ensures execution to the end. Working with others: -Excellent interpersonal and communication skills across all levels in IT and business, can communicate to all functions of the organization. -A team player. -Interacts well with cross-functional teams in Hilti global IT organization. Developing yourself and others -Seeks out opportunities to learn and develop. -Seeks feedback from customers and colleagues. -Works to strengthen development areas. -Prepared to adopt / adapt best practice wherever originates. -Shares knowledge with others and willing to learn from others What do we not need -Programming language skills -Server administration -Not enthusiastic about finding the best possible solution for the users. -Weakness in teamwork or interpersonal cooperation/communication Non-negotiable criteria -Experienced in installing and maintaining PC / laptop / tablet. -Network related knowledge is must. -Hands on experience on MS Office Applications. -Excellent communication skills in written and spoken English is a must.
Posted 1 month ago
1 - 6 years
1 - 3 Lacs
Nashik
Work from Office
We have excellent opening for the position of Desktop Engineer. Qualification : Any graduate Experience: 2 to 4 Yrs Job Location: Nashik(Sinnar) JD as follows Installation and Roll out services of new desktops & laptops. Good communication skills Hardware fault diagnosis & isolation on desktops / laptops. Installation and OS Support - Repair / Re-Installation or fresh Installation Installation and Software Support on Office Automation software, Anti-virus software, Email Client (Outlook), IE, Chrome & other Business Critical Applications Configure / troubleshoot network connectivity of desktops / laptops & network printers Installation, re-installation, configuration of peripherals e.g. printers, scanners etc. Troubleshooting & resolution of first level printer problems (e.g. paper jam, alignment, configuration setting, driver related problem, font related problem etc.) & vendor coordination for L2/L3 & Spares support. About Company Team Computers is a bridge between business needs and the world of IT solutions. We see ourselves as trusted solutions partner.We understand your needs, Identify-Integrate-Support High quality, affordable IT Solutions in Hardware, Software, Services, Mobility, Analytics and Cloud with Speed, Flexibility and an attitude of Sewa. Founded in 1987 by Ranjan Chopra , an alumnus of IIT-Kanpur, it has emerged as a leading IT Infrastructure and Information Solution Provider in the last three decades. With a turnover of 3000+ Cr , having 25+ offices across India and 4,000+ members, we have served 2500+ customers over a span of 36+ years. If you are interested in this opening please send your updated resume with following details on rahul.bhole@teamcomputers.com Experience Current CTC Expected CTC Notice Period Thanks & Regard, Rahul Bhole
Posted 1 month ago
- 1 years
0 - 0 Lacs
Pune, Mumbai (All Areas)
Work from Office
Role & responsibilities Preferred candidate profile
Posted 1 month ago
1 - 6 years
3 - 4 Lacs
Chennai
Work from Office
Role & responsibilities Here are the primary duties and responsibilities of a Desktop Support Engineer: Respond to user inquiries regarding computer software or hardware operation to resolve problems. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Develop training materials and procedures, or train users in the proper use of hardware or software. Confer with staff, users, and management to establish requirements for new systems or modifications. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Oversee the daily performance of computer systems and respond to system messages, alerts or any system failures.
Posted 1 month ago
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