Product Support Engineer Verint Systems Inc.

4.0 - 10.0 years

0 Lacs

karnataka

On-site

Role Overview: As an Implementation Specialist for the WFO product suite at contact centers, your primary responsibility will be to coordinate all phases of projects with the project manager. This includes site discovery, preparation, implementation, configuration, site design, user acceptance testing, troubleshooting, and escalation of service requests via an IMS ticketing system. Key Responsibilities: - Implement, upgrade, and expand Contact Centre Solutions - Review and provide feedback on solution designs - Conduct technical site discovery and validate pre-requisites - Implement software components and third-party components as per project requirements - Integrate telephony data sources ...

Posted 14 hours ago

AI Match Score

Apply

Product Support Engineer Verint Systems Inc.

4.0 - 10.0 years

0 Lacs

karnataka

On-site

As an experienced professional in the field, your role will involve implementing the WFO product suite at contact centers. This will require you to coordinate all project phases with the project manager, encompassing site discovery and preparation, implementation and configuration, site design, user acceptance testing, as well as advanced project-related troubleshooting and escalation of service requests through an IMS ticketing system. Your primary responsibilities will include: - Implementation, upgrade, and expansion of Contact Center Solutions - Reviewing and providing feedback on solution design - Conducting technical site discovery and validating pre-requisites - Implementing software ...

Posted 2 months ago

AI Match Score

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.