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Technical Support Specialist /senior technical process specialist Shell Infotech

1.0 - 4.0 years

3 - 6 Lacs

Hyderabad

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Job Title: Technical Support Specialist /senior technical process specialist Role Overview: As a Technical Support Advocate, you will be the frontline representative for consumer products. Your primary responsibility is to assist customers with technical issues related to windows software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: Troubleshooting : Diagnose and resolve technical issues reported by customers via phone, chat, or email. Active Listening : Understand customer concerns, ask relevant questions, and empathize with their situation. Effective Communication : Clearly exp...

Posted 5 months ago

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