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Manager, Customer Support insightsoftware

12.0 - 15.0 years

0 Lacs

hyderabad, telangana, india

On-site

Job Description Key Responsibilities: Team Leadership & Operations Lead and develop the India support team, including hiring, coaching, and performance management Establish team structure, processes, and workflows to optimize support delivery Foster a customer-centric culture focused on problem resolution and continuous improvement Mentor support engineers on troubleshooting methodology, call handling skills, and proactive diagnostic techniques Customer Support Excellence Ensure timely resolution of customer issues while maintaining high quality standards Manage escalations and work directly with customers on critical issues Implement and track KPIs, SLAs, and support metrics to drive team p...

Posted 1 month ago

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