3.0 - 8.0 years

5 - 10 Lacs

Noida

Work from Office

Educational Qualifications: Any graduation ,and MBA/PGDM Job Responsibilities: Were looking for a Cluster Head - Re acquisition / Winback Business. You will be responsible for overseeing and nurturing a team of 50-60 direct and indirect members, while also taking ownership of customer acquisition count and service sold from a pool of old churned customers. Your primary focus will be on fostering a best-in-class client servicing environment, driving revenue growth, and ensuring the team operates at optimal efficiency. Sales Process Management: Ensure that the entire team follows the target inputs and efforts. Experience in daily sales ops of driving daily, weekly & monthly KPIs is required. Customer Acquisition: Own the cluster's P&L delivering the required re-acquisitions of the customer and the collection from the same. Team Development: Build, mentor, and empower high-performing teams in a culture of continuous growth, collaboration, and. Excellence. Hire, Train, Retain a team of high caliber members. Client Insight & Feedback: Conduct meaningful client interactions to extract actionable insights on services and products, and channel this feedbackto internal teams for improvement. Innovative Solutions: Leverage data-driven insights to design and implement innovative, scalable servicing models that boost operational efficiency and elevate customer satisfaction. Client Engagement s Tele-Sales Expertise: Skilled in handling clients with a consultative approach and applying effective tele- sales techniques to drive business outcomes. Analytical Thinking s Problem Solving: Quick thinker with strong problem-solving abilities to address challenges efficiently. Effective Communication: Excellent verbal communication paired with active listening to ensure clear understanding and impactful interactions. Strategic Vision: Forward-thinking with the ability to anticipate customer needs and identify new business opportunities. Team Leadership s Interpersonal Skills: Proven ability to lead, motivate, and collaborate with teams while fostering a positive and productive work environment. Data Analysis s Reporting: Competent in interpreting data and managing reports to support strategic decisions and performance tracking. Client Engagement & Tele-Sales Expertise: Skilled in handling clients with a consultative approach and applying effective telesales techniques to drive business outcomes. Analytical Thinking & Problem Solving: Quick thinker with strong problem-solving abilities to address challenges efficiently. Cluster Head Experience and Education: Effective Communication: Excellent verbal communication paired with active listening to ensure clear understanding and impactful interactions. Strategic Vision: Forward-thinking with the ability to anticipate customer needs and identify new business opportunities. Team Leadership & Interpersonal Skills: Proven ability to lead, motivate, and collaborate with teams while fostering a positive and productive work environment. Data Analysis & Reporting: Competent in interpreting data and managing reports to support strategic decisions and performance tracking Skills Required: Sales , Client servicing , Team Handling , Client Retention , B2B Sales Candidate Attributes: Team Leadership: Demonstrated ability to effectively manage and develop large teams, fostering a culture of collaboration and excellence. Decision-making: Capacity for quick and impactful decision-making, ensuring timely resolutions to complex challenges. Communication: Strong communication and motivation skills, capable of inspiring teams and aligning them towards common goals. Multitasking: Proficiency in multitasking and prioritizing tasks, maintaining focus on both strategic objectives and day-to-day operations.

Posted 1 week ago

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