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Technical Support Associate Zscaler Softech

1.0 - 3.0 years

2 - 12 Lacs

Pune, Maharashtra, India

On-site

Foundit logo

Provide support for Laptops, printers, and basic MS teams phone support. Installing and configuring computer hardware operating systems and applications. Win 11, Macbook, Office 365, Outlook, DLP, backup tools. Technical Support tools / OS Imaging: VNC, VPN / SCCM Handling MS teams telephony related issues Troubleshooting domain connectivity and outlook related issues MacBook configuration, support. Support for mobile devices - android and iOS, proficiency in MDM tool Installing and support for printers, VC equipments, zoom equipments, board room setup. Web conferencing applications support zoom, skype, WebEx, MS Teams Troubleshooting system and network problems and diagnosing and solving hardware or software faults. Level 1 troubleshooting for LAN, wireless connectivity. Supporting the roll-out of new applications and software's. Setting up new user accounts and profiles and dealing with password issues. Handling File server and file share access and related issues. Troubleshooting ZS Application related issues. Provide support for data center maintenance activity. Monitoring email alerts and work with other teams to solve the problems. Complete some administrative tasks, such as initiating hardware repairs, assisting with organizational efforts and asset management. Maintaining and reviewing documentation including records of purchase items, costs, deliveries, and IT equipment's inventories. Rapidly establishing a good working relationship with users, vendors, and other professionals. Flexible with work timings and shifts. Travel as needed by projects. What you'll bring: BS/BE with record of high academic achievement. A+ certification or Microsoft Certified Systems Administrator Eagerness to contribute in a team-oriented environment Ability to work methodically and analytically in a quantitative problem-solving environment. Excellent leadership, communication, and organizational skills Strong customer service skills Willingness and ability to travel as needed (both within India and internationally) for projects. Candidates must possess work authorization in India.

Posted 21 hours ago

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