To establish a culture of service excellence, drive exponential growth in revenue and profitability, and position service as a strategic differentiator to enhance customer acquisition, retention, and loyalty. The role also involves institutionalizing best practices in lifecycle management and ensuring sustainability in operations. Lead a PAN India team of highly skilled service professionals to achieve business objectives. Ensure high customer satisfaction by reducing complaint resolution time and improving service responsiveness. Collaborate with Sales, Projects, and Product teams to enhance customer acquisition and retention. Build a capable service organization through structured technical, commercial, and behavioral training programs. Establish time- and cost-efficient service processes, supported by documentation (e.g., service history reports, audit records). Preferred candidate profile Create new market opportunities by conducting proactive energy, performance, and safety audits for new and existing customers. Drive growth in retrofit, modernization, and upgrade business opportunities. Ensure efficient contract management, timely invoicing, and robust payment collection through strong commercial acumen. Maintain strong and enduring customer relationships to promote repeat business and long-term engagement. Represent the organization in industry forums, conferences, and contribute to thought leadership through trade articles and publications. Lead sustainability initiatives to reduce emissions and minimize energy consumption in service operations. Promote digital tools and analytics for predictive maintenance, remote diagnostics, and customer experience enhancement. Ensure compliance with safety standards, statutory regulations, and internal quality norms.
Identify sales leads Visit or communicate with sales leads Communicate with vendors and suppliers about orders Support team to negotiate and close sales deals Collaborate with different cross-functional departments Females preferred
Experienced in VT pump design, AutoCAD, UG NX, and SAP. Skilled in drawing preparation, BOM checks, product improvement, and timely order execution to support business growth and departmental goals.
Commercial support for managing dealer relationships, manage backend dealer operations, resolving issues timely, dealer policies, claims, credit limits, collections, compliances, audit, MIS reports, dealer metrics
SAP Master Data creation & Management, PPV-PPI reporting, MIS from SAP, Procurement budget & Forecast, SAP Ariba activities & Supplier Compliances, Subcontracting –Info records, supplier code creation in SAP & SLC, shopping cart, P2P, SAP ARIBA
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