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Plume Design, Inc logo
Senior Incident Manager Plume Design, Inc

5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

Role Overview: As an Incident Manager at Plumes, you will be responsible for managing incidents for Plumes production systems globally. You will play a crucial role in ensuring the efficiency and effectiveness of the Incident process within the organization. Your main tasks will include classification and prioritization of all incidents based on their impact to contract SLAs, engaging resources to resolve major incidents, identifying opportunities for improvement in existing incident management, providing immediate response and coordination to minimize service interruptions, making decisions regarding real-time incident resolution activities, and acting as a liaison between the business and ...

Posted 2 days ago

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