Technical Support Executive ID Tech Solutions Pvt. Ltd.

1.0 - 3.0 years

0 Lacs

gurugram, haryana, india

On-site

Job Description We are seeking a skilled Technical Support Executive with hands-on experience in Boom Barriers, RFID Readers, and related hardware testing. The ideal candidate will provide technical support to customers, carry out onsite troubleshooting, perform product testing, and ensure smooth integration of access automation solutions. Key Responsibilities Provide L1/L2 technical support for Boom Barriers, RFID Readers, and associated hardware. Diagnose and resolve issues related to hardware installation, configuration, communication interfaces, and performance. Conduct functional testing, performance testing, and validation of RFID readers, controllers, antennas, and boom barriers befor...

Posted 1 day ago

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IDCUBE - Lead Technical Support Engineer IDCUBE

5.0 - 7.0 years

0 Lacs

noida, uttar pradesh, india

On-site

Job Summary We are looking for a skilled and motivated Tech Support Team Lead to manage and guide our technical support team. Responsibilities This role will be responsible for overseeing the day-to-day operations of the support desk, ensuring prompt resolution of customer issues related to access control systems, and driving continuous improvement in customer satisfaction and service Responsibilities : Lead and manage a team of technical support engineers handling Level 1 & 2 support. Provide technical guidance on access control hardware (controllers, readers, door locks) and software (management platforms, mobile apps, etc. Supervise ticket management, ensure SLA compliance, and optimize r...

Posted 1 month ago

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