IT Executive - Immediate joiner ( preferred local candidate gurugaon Agility Human Resource Management Services

2.0 - 4.0 years

3 - 3 Lacs

Gurugram

Work from Office

We are seeking an experienced IT Administrator to manage end-user support, system administration, and network troubleshooting within a hybrid Windows and Mac environment. The ideal candidate will be responsible for laptop setup and support , Office 365 and XDR administration , and office network management , including Wi-Fi troubleshooting and configuration . Key Responsibilities: Provide day-to-day technical support for Windows and Mac laptops including hardware/software issues, OS troubleshooting, and application support. Handle installation and configuration of new laptops and peripheral devices. Administer and maintain Office 365 services : Exchange Online, Teams, SharePoint, OneDrive, and user licensing. Install, configure, and manage XDR/EDR tools for endpoint protection (e.g., Microsoft Defender XDR, CrowdStrike). Monitor and troubleshoot office Wi-Fi issues (access points, SSID, bandwidth, connectivity drops). Administer and maintain the office LAN/WAN , including switches, routers, firewalls (basic), and VPN. Maintain and update hardware/software inventory and asset records . Coordinate with vendors or ISPs for service issues and procurement. Apply system patches, firmware updates , and ensure endpoint compliance with IT policies. Document IT procedures, configurations, and troubleshooting guides. Required Skills & Qualifications: 3+ years of experience in IT support or system/network administration. Strong working knowledge of Windows 10/11 and macOS platforms. Experience with Office 365 administration (users,mailboxes, password reset, mail backup, licenses). Experience with End Point Security deployment and incident handling . Proficient in troubleshooting Wi-Fi and basic network issues (DNS, DHCP, IP conflicts, wireless access points). Familiarity with network devices : switches, routers, basic firewall rules. Comfortable with ticketing systems , remote support tools , and documentation. Excellent communication, organizational, and problem-solving skills.

Posted 14 hours ago

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