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L2 Product Support Engineer - WFM Verint Systems

5.0 - 9.0 years

3 - 6 Lacs

bengaluru, karnataka, india

On-site

Role Purpose The Senior Engineer - Product Support will participate in all aspects of our L2 level Support activities. Working with the Regions/L1 engineers If required need to work with PH based on all time zones. Support activities like break fix, New requirements from customers, Any patch and new installations/upgrades. Need to have good collaborations with in team, regions and with PH as well. Should be able to handle any critical situation alone, without depending on peer team members. Should be able to handle the work pressure wisely. Tasks Include: Ability to handle Sev1 cases without peer assistance. Ability to handle the escalations at technical level. Ability to provide RCA on Sev1...

Posted 1 month ago

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