73 Wfo Jobs - Page 2

Senior Software Development Engineer Amazon Connect About the Role We’re looking for a hands-on Amazon Connect Engineer who can turn complex customer-service requirements into secure, scalable, AI-powered contact-center solutions on AWS. You will own design, build, and optimization of Connect instances that leverage the latest capabilities—omnichannel routing, generative-AI self-service, and real-time analytics—to deliver best-in-class customer experiences. Key Responsibilities Architect, configure, and maintain Amazon Connect (queues, routing profiles, hours, hierarchies, DID/toll-free numbers). Design IVR and chatbot experiences with drag-and-drop Contact Flows, Amazon Lex, and Amazon Q in...

Are you ready to join a team that is dedicated to identifying the needs of call-center lines of businesses and optimizing service levels in real-time Our team fosters a highly-collaborative and inclusive environment where we value relationship-building, strategic thinking, and solution-oriented members. As a Workforce Senior Specialist II on the Real-Time Adherence team within Workforce Planning, you will play a crucial role in monitoring real-time and day-to-day service levels for multiple lines of businesses under Consumer & Community Banking. You will be responsible for entering and reporting schedule and exception activity, providing management with performance reports related to forecas...

As an experienced professional with over 6 years of experience in network monitoring, your responsibilities will include managing auto-discovery, templating, and proactive network monitoring. You will be required to configure systems to collect metrics from various sources using both push and pull methods for data collection. Additionally, you will deploy Zabbix agents for in-depth monitoring and utilize agent-less monitoring using different protocols. Furthermore, you will be expected to emulate real-life transactions through synthetic monitoring, extend monitoring capabilities through custom data collection methods, and collect, normalize, and optimize data using various transformations. Y...

Job Description: Client Services Support Specialist I / II Key Responsibilities: Handle International Inbound Voice Support calls. Deliver excellent customer service with strong communication & active listening. Perform typing and handle MS Office tools efficiently. Work in US shifts (India night shift: 6:30 PM 3:30 AM). Work 100% from office (all working days). Provide prompt support and ensure high customer satisfaction. Skills Required: 23 years of relevant international voice process experience (within 4 years total exp). Strong communication & interpersonal skills (mandatory). Typing proficiency + MS Office knowledge. Healthcare background is an added advantage (not mandatory). Open to ...

SUMMARY Hiring freshers for customer support role in a leading KPO company in Kolkata, salary upto 18k inhand Job Location: Kolkata (Work from Office) NOTE: Only Kolkata candidates can apply. Key Responsibilities: Handle international customer queries related to medical billing. Ensure high levels of accuracy and compliance with medical billing regulations. Maintain and update customer records in the system. Deliver exceptional customer service and ensure prompt issue resolution. Meet process-driven quality and productivity targets . Requirements Eligibility Criteria: Education: Undergraduates & Graduates both can apply. Experience :Only freshers can apply. Communication Skills: Excellent En...

Roles and Responsibility Manage and implement Kofax solutions for clients. Provide technical support and training to clients on Kofax products. Collaborate with cross-functional teams to identify business requirements and develop solutions. Analyze and resolve complex technical issues related to Kofax implementation. Develop and maintain documentation of Kofax implementations and configurations. Ensure compliance with industry standards and best practices for Kofax implementation. Job Requirements Strong knowledge of Kofax products and technologies. Experience working with employment and recruitment services firms. Excellent problem-solving and analytical skills. Ability to work collaborativ...

FOR FURTHER DETAILS CONTACT - 9205989467 Job Title: International Customer Support US Voice Process Location: Gurugram & Noida Experience Required: FRESHER and Experience can apply Shift Timings: US & UK Shifts (Night Shifts) Job Type: Full-Time Job Description We are seeking a dynamic and customer-focused International Customer Support Specialist to join our team for the US and UK voice process. If you have excellent communication skills, a passion for solving customer issues, and the ability to work in night shifts, wed love to hear from you! Key Responsibilities Handle inbound and outbound customer calls for the US and UK markets. Provide effective resolutions to customer queries and comp...

SUMMARY Hiring freshers for customer support role in a leading KPO company in Kolkata, salary upto 18k inhand Job Location: Kolkata (Work from Office) NOTE: Only Kolkata candidates can apply. Key Responsibilities: Handle international customer queries related to medical billing. Ensure high levels of accuracy and compliance with medical billing regulations. Maintain and update customer records in the system. Deliver exceptional customer service and ensure prompt issue resolution. Meet process-driven quality and productivity targets . Requirements Eligibility Criteria: Education: Undergraduates & Graduates both can apply. Experience :Only freshers can apply. Communication Skills: Excellent En...

SUMMARY Hiring freshers for customer support role in a leading KPO company in Kolkata, salary upto 18k inhand Job Location: Kolkata (Work from Office) NOTE: Only Kolkata candidates can apply. Key Responsibilities: Handle international customer queries related to medical billing. Ensure high levels of accuracy and compliance with medical billing regulations. Maintain and update customer records in the system. Deliver exceptional customer service and ensure prompt issue resolution. Meet process-driven quality and productivity targets . Requirements Eligibility Criteria: Education: Undergraduates & Graduates both can apply. Experience :Only freshers can apply. Communication Skills: Excellent En...

We have 150+ positions, active for Different voice & Chat processes.Hiring is open for a TOP 1 MNC located at Gurgaon No.of Positions: 250 Hiring Freshers & Experienced candidates, who are interested for the VOICE process. Freshers salary: 20K to 25K ( Depending on assessment scores) Experienced Salary : 23K to 45K ( Depending on assessment scores) Education Qualification: Grad & UG Job location : Gurgaon 5. Shifts : 5 Days Working ,Rotational Shift 6. Other Benefits Both Side Cab IncentiveMedical Insurance Hiring Freshers & Experienced candidates, who are interested for the Chat process. 1 Freshers salary: 15K to 20K ( Depending on assessment scores) 2 Experienced Salary : 15K to 45K ( Depe...

Education Mandatory: Graduates from any stream or Global Equivalent degree Desirable: NA Experience Minimum 1-year experience as a Team Leader in voice/chat process Minimum of 3 year of work experience in a Voice/chat Program from premium contact centers Technical Competencies: (Job related) Proficient in MS Office Excel, Word and Powerpoint and possess knowledge of GreenBelt, Lean, Scheduling etc Sound Knowledge of monitoring and reporting tools such as Avaya CMS, Aspect, Verint WFO and BI Tools Should be aware of Ecommerce industry and should have used it in daily professional life Soft Skills: Responsible for smooth and efficient day-to-operations within their team Primary objectives of t...

FOR FURTHER DETAILS CONTACT - 9205989467 Job Title: International Customer Support US & UK Voice Process Location: Gurugram & Noida Experience Required: FRESHER and Experience can apply Shift Timings: US & UK Shifts (Night Shifts) Job Type: Full-Time Job Description We are seeking a dynamic and customer-focused International Customer Support Specialist to join our team for the US and UK voice process. If you have excellent communication skills, a passion for solving customer issues, and the ability to work in night shifts, wed love to hear from you! Key Responsibilities Handle inbound and outbound customer calls for the US and UK markets. Provide effective resolutions to customer queries and...

Job Summary: We are looking for an experienced and dynamic Practice UCC Architect to lead and grow our Unified Communications & Contact Center (UC&C) solution offerings under the Digital Workplace Practice . The ideal candidate brings strong technical expertise in platforms such as Microsoft Teams, Cisco, Zoom , and Contact Center technologies including Genesys, NICE, Five9, Avaya , etc. The role demands a proven track record in solution development, pre-sales support, go-to-market (GTM) strategy, partner ecosystem development, and large-scale implementations. Key Responsibilities: Practice Leadership & Strategy: Define and lead the overall strategy for Unified Communications and Contact Cen...

Overall : 3yrs - 5 yrs exp Relevant experience - minimum 2+ yrs mandatory Location: HSR Layout, Bangalore(WFO/Hybrid, No remote) Notice period - LWD should be within 08th Aug 2025 Kindly look for candidates: * Verint along with either WFO/WFM/OM(Operation Manager module Location : Bengaluru (Only Locals) Interested candidates can share their resumes to babitha@configusa.com Looking forward to connecting with right candidate !!!

Location:Bangalore/Chennai/Mumbai/Noida Job Description : AWS Network, ALB, NLB, TGW, VPN, Direct Connect, ELB, Route 53, Aws network Firewall, WAF, Switching, Firewall, load Balancer WFO-Immediate

- Ensuring the smooth and efficient functioning of the company's day-to-day activities. - Collaborating with various teams to facilitate communication & operational alignment. - Assisting in planning, execution & monitoring of operational projects. Required Candidate profile - Prioritize tasks, manage deadlines & maintain organized records. - Capacity to identify issues, analyze data & develop solutions. - Familiarity with business operations & project management tools.

The role involves recording L2 & L3 issue resolutions, patch updates, upgrades, WFM troubleshooting, and handling archiving issues and speech analytics. You will participate in P1/P2 escalation calls, manage escalations with OEMs or other manufacturers, and ensure timely customer updates. Compliance with internal workflow procedures, administrative duties, and periodic on-call responsibilities are essential. Additionally, you will provide RCA to customers and offer presales support. Key skills required for this position include excellent customer service, strong communication (both written and oral), prioritization of tasks, analytical thinking, organizational skills, and attention to detail...

Assist in addressing and resolving data quality issues reported by users and data stakeholders, including anomalies, inconsistencies, and data quality concerns. Participate in the monitoring, tracking, and management of data quality incidents and requests, ensuring timely and effective responses. Assist in creating and maintaining comprehensive documentation of data quality issues, resolutions, and best practices for reference and training. Support the Data Quality Service Desk Lead in managing and escalating complex data quality issues to the relevant teams, ensuring appropriate actions are taken. Assist in tracking and reporting on data quality incidents and metrics to ensure transparency ...

Position Overview: We are currently hiring for the position of Information Security Consultant at Veave Technologies Pvt. Ltd. This opportunity is well-suited for candidates from an Engineering or Computer Science background who have prior work experience in their domain but have t aken a career break, and are now looking to restart their career in the field of Information Security, Compliance, and IT Consulting. Key Responsibilities Conduct security assessments and gap analysis (e.g., ISO 27001, ISO 20000). Assist clients in preparing for audits and achieving compliance certifications. Develop and maintain information security policies, procedures, and documentation. Identify security risks...

Position Overview: We are currently hiring for the position of Information Security Consultant at Veave Technologies Pvt. Ltd. This opportunity is well-suited for candidates from an Engineering or Computer Science background who have prior work experience in their domain but have t aken a career break, and are now looking to restart their career in the field of Information Security, Compliance, and IT Consulting. Key Responsibilities Conduct security assessments and gap analysis (e.g., ISO 27001, ISO 20000). Assist clients in preparing for audits and achieving compliance certifications. Develop and maintain information security policies, procedures, and documentation. Identify security risks...

SUMMARY Hiring freshers for customer support role in a leading KPO company in Kolkata, salary upto 18k inhand Job Location: Kolkata (Work from Office) Key Responsibilities: Handle international customer queries related to medical billing. Ensure high levels of accuracy and compliance with medical billing regulations. Maintain and update customer records in the system. Deliver exceptional customer service and ensure prompt issue resolution. Meet process-driven quality and productivity targets . Requirements Eligibility Criteria: Education: Undergraduates & Graduates both can apply. Experience :Only freshers can apply. Communication Skills: Excellent English communication is mandatory (verbal ...

Responsibilities Build pixel-perfect, buttery smooth UIs across both mobile platforms. Leverage native APIs for deep integrations with both platforms. Diagnose and fix bugs and performance bottlenecks for performance that feels native. Skills Firm grasp of the JavaScript {{and TypeScript or ClojureScript}} language and its nuances, including ES6+ syntax Knowledge of {{functional or object-oriented}} programming Ability to write well-documented, clean Javascript code Rock solid at working with third-party dependencies and debugging dependency conflicts Familiarity with native build tools, like XCode, Gradle {{Android Studio, IntelliJ}} Understanding of REST APIs, the document request model, a...

We are looking for a skilled MuleSoft Developer with 5-10 years of experience to join our team in IDESLABS PRIVATE LIMITED. The ideal candidate will have a strong background in designing and developing scalable, secure, and efficient software solutions using MuleSoft technologies. Roles and Responsibility Design, develop, test, and deploy MuleSoft applications using various modules such as Anypoint Platform, API Management, and Integration Cloud. Collaborate with cross-functional teams to identify business requirements and design technical solutions that meet those needs. Develop high-quality code that is well-documented, follows best practices, and adheres to industry standards. Troubleshoo...

QA Testing IVR The QA Testing Analyst is responsible for the planning integration test casing scripting and execution of all testing to ensure proper coverage, schedules and leads test deliverables review sessions as necessary works on multiple projectssystems as a project team member and are considered to be a subject matter expert for a single projectsystem. These projects are of moderate to high complexity within one or more development environments. Ensure all planning and execution of assigned QA work Integration, System, End to End and User Acceptance, production support contact center systems is executed and avoids escalation Participate in assigned Scrum ceremonies. Understand QA sco...

Roles and Responsibility Manage and implement SAP PPQM solutions to meet business requirements. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain technical documentation for SAP PPQM projects. Provide training and support to end-users on SAP PPQM functionality. Troubleshoot and resolve technical issues related to SAP PPQM. Analyze business processes and identify areas for improvement using SAP PPQM. Job Requirements Strong knowledge of SAP PPQM modules and functionalities. Experience working with various stakeholders to understand business requirements. Excellent communication and interpersonal skills. Ability to work independently ...