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Senior Executive EXL Services

2.0 - 6.0 years

0 - 0 Lacs

noida, uttar pradesh

On-site

As a Senior Executive in the Utilities & Others sector in Noida, you will be responsible for managing the scheduling/forecasting process of the program. Your key duties and responsibilities will include creating agent schedules, IDPs, and making necessary adjustments, acting as a backup for the WF Manager, managing employee information changes inside the WFO system, and effectively communicating with internal and external customers. You will also be accountable for balancing staffing requirements with operational efficiencies and financial goals, efficiently managing intra-day staffing and service level, providing timely and accurate reports on intra-day performance, monitoring and driving s...

Posted 3 months ago

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