1.0 - 4.0 years

4 - 8 Lacs

hyderabad

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Job Title: QA Engineer (Database & Test Automation) Description: We are seeking a skilled QA Engineer with expertise in database testing and test automation with 6+ years of experience The ideal candidate will be responsible for ensuring the quality and reliability of our software products through comprehensive testing strategies, Key Responsibilities Design, develop, and execute automated test scripts for software applications, Conduct database testing to validate data integrity, performance, and security, Collaborate with development and product teams to understand requirements and create test plans, Identify, document, and track defects using bug tracking tools, Perform regression, performance, and load testing, Maintain and enhance existing automation frameworks, Analyze test results and provide actionable insights to improve product quality, Qualifications Proven experience in QA testing with a focus on database and automation, Proficiency in SQL for database testing, Experience with test automation tools (e-g , Selenium, JUnit, TestNG), Playwright Strong analytical and problem-solving skills, Excellent communication and teamwork abilities, Preferred Skills Familiarity with CI/CD processes, Knowledge of scripting languages (e-g , Python, JavaScript),

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Analyst, Planning & Scheduling Webhelp Enterprise

2.0 - 7.0 years

4 - 7 Lacs

gurugram

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Apply Now Job Title Analyst, Planning & Scheduling Job Description Resource Planner/Capacity Planner Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations, Key Responsibility Create Capacity Plans for Enterprise and co-create with partners for their sites, Converts demand volume into production hours requirements, Analyses historical data and volume projections, Creates and maintains the staffing plans to help establish the partner locked headcount/hours, Recommends staff requirements to the WFM team for effective resource utilization and SLA adherence, Capacity Planning including vertical landscape, headcount or production hour requirements, required languages, etc Accurately predicts headcount or production hours required, handle time and staff shrinkage by work type, Identifies gaps in coverage and proposes new shifts or realignments along with hiring plans, Would need to continuously monitor the performance against the plans and refine and redefine assumptions as and when required, Modeling FTE requirement for long term and Short-term including capacity recommendations to close gaps and optimize resources, Prepares communication plan to explain changes and impacts on work drivers and staffing models, Undertakes ad hoc analysis to identify root causes for production hour variances, Runs ?what-if? scenarios for operations or other support groups as requested, Conduct Stakeholder review meetings with the Stakeholders for Sign-off of Short-Term Capacity Plan Maintain Historical Data and trends, Review DOW and Intraday Patterns AHT profiling Assumption Management Own HC reconciliation with partner WFM teams, Work with Partner/Client workforce management team and operations to create, update and maintain staffing and budget planning models, Co-ordinate with SOP/Demand planning team to understand market need, Plan capacity based on projection/order/demand planning information, Desired Skills Overall experience of 2-4 years in WFM and at least 1 year in a planning role, Hands on experience in Chrome Operating system and Google sheets Experience in Verint / IEX shall be an added advantage (Preferred Verint) Experience in managing multi-site and multi-vendor environment, Strong process and mathematical orientation Experience of data modelling, simulations and scenario planning Experience of stakeholder management and aptitude of planning risk identifications Analytical and good understanding of Contact Centre metrics Strong business acumen Should be a good communicator and a collaborator, Strong Communicator and decision maker Hands on Experience in Anaplan will be an added advantage, Strong attention to detail and sense of professionalism and ability to develop relationships Educational Qualification Graduation / Diploma (15 years of formal education) in any discipline, Disclaimer: Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities, Location: IND Gurugram 4th Floor, 20, Delhi Jaipur Expy, Sector 18, Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

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