43 Wfm Tools Jobs - Page 2

The role of Senior Planning Analyst//Capacity Planning at a leading BPO in Bangalore requires a professional with a minimum of 4 years of experience in Workforce Management. As a part of the team, you will be responsible for creating capacity plans for the enterprise and collaborating with partners for their respective sites. Your duties will include preparing, monitoring, and utilizing mathematical models along with WFM tools to determine staffing requirements. Additionally, you will oversee capacity planning for the headcount, continuously monitor performance against plans, and adjust assumptions when necessary. You will be expected to model FTE requirements for both long and short-term pe...

Job Title: Manager I, WFM Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Manage a team of Real Time Analysts. Trigger alignment of schedules across partner / in-house sites with staffing requirements and operational metrics as and when required on intraday basis Communicate with WFM Scheduling Manager on any items that can be incorporated in the near-term action plan and schedule improvement Identi...

Job Title: Associate, Planning & Scheduling Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Graduate with Overall experience 1-3 years in a planning /Scheduling role. Experience in managing multi-site and multi-vendor environment. Strong process and mathematical orientation Experience of data modelling, simulations, and scenario planning Experience of stakeholder management and aptitude of planning ...

Etraveli Group is a globally leading company specializing in tech solutions and fulfillment capabilities for online flight sales. The company aims to simplify complexity by connecting millions of flights and travelers worldwide, from search and selection to the entirety of the trip. Etraveli Group operates consumer online travel agency brands such as Mytrip, GoToGate, and Flight Network, and provides flight services to Booking.com. Additionally, strategic partnerships have been established with prominent companies like Skyscanner, Google Flights, and TUI. With a dedicated team of over 3000 professionals, Etraveli Group endeavors to make the world more accessible for customers while fostering...

The role you are applying for involves managing people and interacting with both internal and external stakeholders. You should be proficient in generating forecasting, planning, and scheduling using Excel or WFM tools. Your responsibilities will include creating FTE sizing for new/existing businesses, identifying areas for optimization, and analyzing various dashboards to drive performance improvement projects. In addition, you will be involved in new project implementations, team performance enhancement, WFM onboarding, and training. Familiarity with WFM tools such as IEX, eWFM, Blue Pumpkin, Calabrio, Google Spread Sheet, MS Excel, and other MS Office Applications is essential. You should...

MNC in Pune Hiring for WFM RTM CTC UPTO 5.8LPA based on Last CTC Require 2+ Years Experience in WFM RTA Shifts 24*7 Role and Key Responsibilities: ? Analyze staffing/volume trends and operational performance dashboards. ? Develop short, medium and long term staffing plans for assigned business in an accurate and timely manner. ? Collaborate with various business units, quality and training to schedule the necessary training, and associate coaching to ensure the companys commitment towards quality. ? Prepare financial forecasts based on inputs from various sources and historical trends. ? Create and maintain financial reports for business stakeholders. ? Review the current processes of schedu...

As a Workforce Services New Associate at Accenture, you will be responsible for monitoring daily operational metrics on a real-time basis, such as SLA, KPIs, and Adherences. You will publish real-time reports for performance monitoring and coordinate with internal and external stakeholders as necessary. Additionally, you will be involved in preparing RCA, maintaining downtime trackers, and proposing schedule changes to improve performance. You will also handle requests for roster swap, week off swap, and break swap received through email or tools. Your role will involve delivering timely ad hoc and standard operational reports, working closely with process subject matter experts from each fu...

MNC in Pune Hiring for WFM RTA CTC UPTO 5.8LPA based on Last CTC Require 2+ Years Experience in WFM RTA Virtual Interviews Role and Key Responsibilities: ? Analyze staffing/volume trends and operational performance dashboards. ? Develop short, medium and long term staffing plans for assigned business in an accurate and timely manner. ? Collaborate with various business units, quality and training to schedule the necessary training, and associate coaching to ensure the companys commitment towards quality. ? Prepare financial forecasts based on inputs from various sources and historical trends. ? Create and maintain financial reports for business stakeholders. ? Review the current processes of...

Primary Skills: Analytics (Intermediate), Scheduling (Advanced), Reporting (Advanced), Excel (Expert), Communication (Expert) Contract Type: Contract to hire Duration: 7+ Months Location: Hyderabad Job Summary We are searching for a dedicated Workforce Management Specialist to oversee our Customer Experience teams, ensuring they meet all Service Level Agreements (SLA) promptly. The ideal candidate will analyze call volumes, manage schedules, and work closely with vendor partners to achieve Key Performance Indicators (KPIs). This role involves extensive use of workforce management tools and spreadsheet applications to optimize our customer support operations. Key Responsibilities Monitor real...

As a Workforce Services Analyst at Accenture, you will play a crucial role in ensuring a superior brand experience, accelerating responsible growth, and creating a secure environment. Your responsibilities will include monitoring daily operational metrics in real-time, publishing performance reports, preparing Root Cause Analysis (RCA), maintaining downtime trackers, and proposing schedule changes to meet performance targets. You will collaborate with internal and external stakeholders, deliver timely operational reports, and work with process subject matter experts to drive performance improvements. The Workforce Management team, to which you will belong, focuses on maximizing performance l...

As a People Manager in this role, you will be responsible for internal and external stakeholder management. Your primary tasks will involve generating forecasting, planning, and scheduling using Excel/WFM tools. You will need to demonstrate the ability to work on existing Cap plans or create new ones to meet specific requirements. Additionally, you will play a key role in creating FTE sizing for new/existing businesses, ensuring optimized solutions and collaborating with stakeholders to provide WFM insights. Your role will also involve identifying HC & revenue leakages and developing plans to close the gaps, as well as pinpointing areas for occupancy optimization. Analyzing multiple dashboar...

As a People Manager in this role, you will be responsible for managing internal and external stakeholders effectively. You will utilize your hands-on experience in generating forecasting, planning, and scheduling using tools such as Excel and WFM tools. Your ability to work on existing or create new capacity plans will be crucial in meeting the requirements of the business. You will play a key role in creating FTE sizing for new/existing businesses, ensuring optimized solutions are provided. Collaboration with various stakeholders to gather inputs from a WFM standpoint will be a part of your responsibilities. By identifying HC & revenue leakages, you will develop plans to close these gaps an...

As a Business Consultant with 5-10 years of experience in Workforce Management (WFM), you will be responsible for project management. Your role will require a deep understanding of WFM tools and experience in all stages of WFM, including Forecasting, capacity planning, rostering, and scheduling. To excel in this role, you must possess aptitude in creative problem-solving, proficiency in MS Office, and familiarity with various WFM software such as Verint, Genesis, Nice IEX, and databases. Your analytical skills, coupled with excellent data collection and analysis capabilities, will be essential for success. Excellent written and verbal communication skills are a must, along with the confidenc...

As a Real Time Analyst (RTA) in our Workforce Management Team, you will be responsible for monitoring queue level performance and reporting any significant variations from volume forecast, AHT assumptions, and shrinkage factors to Operations and WFM leadership. Your role will involve driving real-time management performance for In-house contact centers and Vendors, as well as overseeing skilling and priority changes. You will be expected to constantly monitor, track, communicate, and document real-time floor activities to ensure adherence to defined processes. In this position, you will play a key role in approving and plotting real-time schedule exceptions, creating accurate intraday report...

Hiresquad Resources is urgently seeking a Real Time Analyst (RTA) for an International BPO . If you have a minimum of 12 months of mandatory experience as an RTA in an International BPO, possess strong communication skills, and are proficient with WFM tools, we encourage you to apply for this dynamic role! Key Responsibilities Monitor real-time performance of agents and queues within an International BPO environment. Make immediate adjustments to staffing levels and allocate resources to ensure service level adherence. Analyze real-time data to identify trends, potential issues, and opportunities for optimization. Communicate effectively with operations teams and team leaders to address perf...

Job Title: Scheduler - Workforce Management (WFM) Department: WFM Job Summary: The Workforce Management Scheduler is responsible for optimizing staffing levels to meet service demands while ensuring compliance with company policies and regulations. This role involves analyzing claim volumes, forecasting and creating effective schedules for various teams to enhance productivity and efficiency. Key Responsibilities: Forecasting: Analyze historical data to forecast staffing needs and identify trends in call volumes, service requests and operational requirements. Scheduling: Develop and maintain efficient work schedules for staff based on forecasted demand, availability, and employee preferences...

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Role: Work Force Management. Shift-24*9(Night) Experience- 2-3 yrs of exp in similar kind of work Roles & Responsibilities: . Good working knowledge of computer i.e., MS-Office. . Excellent verbal & written communication & presentation skills. . Good Interpersonal skills with problem solving approach. . Expert knowledge of service procedures . Good analytical skills for MIS, number crunching & reporting to internal & external customers. . WFM Tools Competency. . Demonstrated Customer Service Skills. Skills Required: Responsible for real time operations man...

Analyst, Planning & Scheduling Role and Key Responsibilities: Schedulers will utilize the Workforce Management scheduling tool(WFM) to administer the processing of individual clusters engineer teams weekly work schedules and to schedule training, and other special events for the engineer teams. Develop, manage, and maintain comprehensive schedules Single Point of Contact for the Business Unit. Structure set up to core scheduling activities. Forecast Upload and generate the Intraday Patterns (IDP) Schedule Generation and Optimization. Review IDP (Requirement vs Schedule) with sites/Partners. Recommend required headcount with sites/Partners by running different scheduling scenarios. Generate I...