Senior Manager WFM-Greater Noida Location Wipro

5.0 - 9.0 years

0 Lacs

noida, uttar pradesh

On-site

As a People Manager in this role, you will be responsible for managing internal and external stakeholders effectively. You will utilize your hands-on experience in generating forecasting, planning, and scheduling using tools such as Excel and WFM tools. Your ability to work on existing or create new capacity plans will be crucial in meeting the requirements of the business. You will play a key role in creating FTE sizing for new/existing businesses, ensuring optimized solutions are provided. Collaboration with various stakeholders to gather inputs from a WFM standpoint will be a part of your responsibilities. By identifying HC & revenue leakages, you will develop plans to close these gaps an...

Posted 2 months ago

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Workforce Management Specialist Intellicus Technologies

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a Business Consultant with 5-10 years of experience in Workforce Management (WFM), you will be responsible for project management. Your role will require a deep understanding of WFM tools and experience in all stages of WFM, including Forecasting, capacity planning, rostering, and scheduling. To excel in this role, you must possess aptitude in creative problem-solving, proficiency in MS Office, and familiarity with various WFM software such as Verint, Genesis, Nice IEX, and databases. Your analytical skills, coupled with excellent data collection and analysis capabilities, will be essential for success. Excellent written and verbal communication skills are a must, along with the confidenc...

Posted 2 months ago

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Workforce Management Analyst Let The Trend

2.0 - 6.0 years

0 Lacs

maharashtra

On-site

As a Real Time Analyst (RTA) in our Workforce Management Team, you will be responsible for monitoring queue level performance and reporting any significant variations from volume forecast, AHT assumptions, and shrinkage factors to Operations and WFM leadership. Your role will involve driving real-time management performance for In-house contact centers and Vendors, as well as overseeing skilling and priority changes. You will be expected to constantly monitor, track, communicate, and document real-time floor activities to ensure adherence to defined processes. In this position, you will play a key role in approving and plotting real-time schedule exceptions, creating accurate intraday report...

Posted 2 months ago

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Real Time Analyst (RTA) Hiresquad

1.0 - 6.0 years

3 - 6 Lacs

Hyderabad, Telangana, India

On-site

Hiresquad Resources is urgently seeking a Real Time Analyst (RTA) for an International BPO . If you have a minimum of 12 months of mandatory experience as an RTA in an International BPO, possess strong communication skills, and are proficient with WFM tools, we encourage you to apply for this dynamic role! Key Responsibilities Monitor real-time performance of agents and queues within an International BPO environment. Make immediate adjustments to staffing levels and allocate resources to ensure service level adherence. Analyze real-time data to identify trends, potential issues, and opportunities for optimization. Communicate effectively with operations teams and team leaders to address perf...

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Scheduler - WFM Medi Assist

1.0 - 3.0 years

3 - 4 Lacs

Bengaluru

Work from Office

Job Title: Scheduler - Workforce Management (WFM) Department: WFM Job Summary: The Workforce Management Scheduler is responsible for optimizing staffing levels to meet service demands while ensuring compliance with company policies and regulations. This role involves analyzing claim volumes, forecasting and creating effective schedules for various teams to enhance productivity and efficiency. Key Responsibilities: Forecasting: Analyze historical data to forecast staffing needs and identify trends in call volumes, service requests and operational requirements. Scheduling: Develop and maintain efficient work schedules for staff based on forecasted demand, availability, and employee preferences...

Posted 2 months ago

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Work Force Management Professional Wipro

1.0 - 3.0 years

3 - 6 Lacs

Hyderabad

Work from Office

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Role: Work Force Management. Shift-24*9(Night) Experience- 2-3 yrs of exp in similar kind of work Roles & Responsibilities: . Good working knowledge of computer i.e., MS-Office. . Excellent verbal & written communication & presentation skills. . Good Interpersonal skills with problem solving approach. . Expert knowledge of service procedures . Good analytical skills for MIS, number crunching & reporting to internal & external customers. . WFM Tools Competency. . Demonstrated Customer Service Skills. Skills Required: Responsible for real time operations man...

Posted 3 months ago

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Real Time Analyst(BPO) Airful Consulting

2.0 - 5.0 years

3 - 5 Lacs

mumbai, pune, gurugram

Work from Office

Analyst, Planning & Scheduling Role and Key Responsibilities: Schedulers will utilize the Workforce Management scheduling tool(WFM) to administer the processing of individual clusters engineer teams weekly work schedules and to schedule training, and other special events for the engineer teams. Develop, manage, and maintain comprehensive schedules Single Point of Contact for the Business Unit. Structure set up to core scheduling activities. Forecast Upload and generate the Intraday Patterns (IDP) Schedule Generation and Optimization. Review IDP (Requirement vs Schedule) with sites/Partners. Recommend required headcount with sites/Partners by running different scheduling scenarios. Generate I...

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