Team Manager - Banking Capabilities Capgemini

5.0 - 7.0 years

0 Lacs

noida, uttar pradesh, india

On-site

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role: Responsible for working with business/product owner and gathering requirements Define HOOs, Skills, IVR prompts, priorities and other configuration details Define requirements around WFM and QM Consolidate and simplify IVR flows by optimizing flows Define best practices for prompts f...

Posted 1 month ago

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Senior Executive EXL IT service management

0.0 years

0 Lacs

Noida, Uttar Pradesh, India

On-site

Key Responsibilities: Develop and maintain accurate short-term and long-term forecasts based on historical trends and business drivers. Create optimized schedules that align with forecasted volumes and ensure coverage across all shifts. Monitor real-time performance metrics (adherence, occupancy, shrinkage) and take necessary action to mitigate variances. Provide real-time intraday management to ensure service levels are met. Analyze staffing trends and recommend strategies to improve efficiency and reduce costs. Generate daily, weekly, and monthly WFM reports and dashboards. Collaborate with operations to adjust plans based on changing business needs or unexpected events. Participate in WFM...

Posted 4 months ago

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