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Analyst Workforce Management GlobalLogic

1.0 - 5.0 years

0 Lacs

hyderabad, telangana

On-site

As a Workforce Management Analyst at GlobalLogic, you will be responsible for driving capacity planning, forecasting, and workforce optimization for the operations. You should have a strong analytical background, excellent problem-solving skills, and hands-on experience in managing large-scale, operations-driven environments such as BPOs or contact centers. **Key Responsibilities:** - Analyze historical volume trends, seasonal patterns, and business drivers to generate accurate short-term and long-term workload forecasts. - Develop capacity plans based on forecasted workload, staffing levels, service level targets, and productivity metrics. - Determine optimal staffing levels to meet service...

Posted 1 day ago

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