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Real time analyst Deliveroo

1.0 - 5.0 years

0 Lacs

hyderabad, telangana

On-site

As a Real Time Analyst at Deliveroo, your role involves overseeing the customer service team globally in real-time, reporting to the Global Real Time Manager. You will analyze data using WFM methods and software, suggesting ideas and actions for both long-term planning and short-term reactions to potential crises. **Key Responsibilities:** - Monitoring service levels: You will be responsible for monitoring service levels for all queues at all sites to ensure efficiency and meet service level goals. - Monitoring agent performance: You will monitor agent performance and adherence to schedules, intervening when necessary to address any issues. - Adjusting staffing: You will adjust staffing leve...

Posted 1 month ago

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