11 Wfm Manager Jobs

Candidate should be currently working as a Manager / Assistant Manager on papers in WFM for a BPO. Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore / Gurgaon Required Candidate profile Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.

Must have Min 5+yrs exp in WFM RTA & Min 1+yrs exp as a WFM Team Leader RTA. Handled a team of Real Time Analyst's US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

he Workforce Management (WFM) Manager for the Voice Process is responsible for overseeing and optimizing the workforce planning and scheduling activities to ensure efficient and effective operations. This role involves managing the forecasting, scheduling, and real-time monitoring of call center activities to meet service level agreements and operational goals. Key Responsibilities: Forecasting and Planning: Develop accurate forecasts for call volumes, handling times, and staffing requirements. Analyze historical data and trends to predict future workforce needs. Collaborate with operations and other departments to align workforce plans with business objectives. Scheduling: Create and manage staff schedules to ensure optimal coverage and adherence to service levels. Implement flexible scheduling strategies to accommodate peak times and special events. Monitor adherence to schedules and make adjustments as necessary. Real-Time Management: Oversee real-time monitoring of call center activities to ensure efficient operations. Respond to unexpected changes in call volume and staffing needs. Coordinate with team leaders and supervisors to address any immediate workforce issues. Reporting and Analysis: Generate and analyze reports on key performance indicators (KPIs) related to workforce management. Provide insights and recommendations to improve operational efficiency and effectiveness. Present findings to senior management and stakeholders. Team Leadership: Lead and mentor the WFM team, providing guidance and support for professional development. Foster a collaborative and positive work environment. Ensure team members are trained on WFM tools and best practices. Continuous Improvement: Identify opportunities for process improvements and implement solutions. Stay updated on industry trends and advancements in workforce management technology. Drive initiatives to enhance customer satisfaction and operational performance. Qualifications: Bachelor's degree in Business Administration, Operations Management, or related field. Proven experience in workforce management within a call center environment. Strong analytical skills and proficiency in WFM software and tools. Excellent communication and leadership skills. Ability to work under pressure and adapt to changing priorities. Preferred Skills: Experience with [specific WFM software, e.g., NICE, Verint]. Knowledge of call center operations and metrics. Certification in workforce management or related field.

Must have Min 1+yrs exp as a WFM Team Leader RTA International BPO Bangalore Handled a team of RTA's. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Must have Min 1+yrs exp as a WFM Team Leader RTA International BPO Bangalore Handled a team of RTA's. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Must have Min 1+yrs exp as a WFM Team Leader RTA International BPO Bangalore Handled a team of RTA's. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Candidate should be currently working as a Manager / Assistant Manager on papers in WFM for a BPO. Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore Required Candidate profile Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Kenedy @ 9620999035 for more details.

Candidate should be currently working as a Manager / Assistant Manager on papers in WFM for a BPO. Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore Required Candidate profile Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.

Job Description :The Real-Time Analyst (RTA) is a key member of our WFM team, responsible for monitoring and managing real-time staffing to ensure we meet our service level targets. The ideal candidate will have a strong understanding of real-time workforce management, excellent analytical skills, and the ability to make on-the-spot decisions to enhance operational efficiency. Key Responsibilities:1. Real-Time Monitoring:• Continuously monitor real-time performance against established service level targets and key performance indicators (KPIs).• Identify and react to deviations from schedules, including absenteeism, adherence, and unexpected volume fluctuations.2. Schedule Adherence:• Track and report on agent schedule adherence, ensuring that employees adhere to their assigned work schedules.• Notify supervisors and team leads of any adherence issues and work with them to implement corrective actions.3. Intraday Adjustments:• Propose and implement real-time adjustments to staffing, such as breaks, lunches, and shifts, to align with changing call volumes.• Assist in reassigning agents or reallocating resources to address emerging needs.4. Communication:• Maintain effective communication with team leads, supervisors, and the WFM team to ensure everyone is informed of real-time performance and adjustments.• Proactively inform the management team of any challenges or opportunities for improvement.5. Reporting:• Generate and distribute real-time reports on service level performance, adherence, and other relevant metrics.• Analyze data to identify trends and areas for improvement.6. Tools and Technology:• Familiarize yourself with WFM software and tools to make real-time adjustments efficiently.• Work with IT to ensure that software and tools are up-to-date and aligned with business needs.• Proficiency in Excel reporting Qualifications:• Bachelor's degree in a relevant field (e.g., Business, Operations Management, or similar) is preferred.• Prior experience as a Real-Time Analyst in a contact center or customer service environment is a strong asset.• Proficiency in using WFM software and real-time monitoring tools.• Strong analytical and problem-solving skills.• Excellent communication and interpersonal skills.• Ability to handle high-pressure situations and make quick, informed decisions.• Detail-oriented with a commitment to data accuracy.

Candidate should be currently working as a Manager / Assistant Manager on papers in WFM for a BPO. Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore / Hyderabad Required Candidate profile Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Manager Reejo @ 9886360719 for more details.

We are Hiring for our WFM Team Designation 1 : Process Manager WFM MIS India- Chandigarh Shift Timings - Flexible (24*7) 5 Days working - (Rotational Week Offs) Specialism : WFM MIS in BPO Minimum Exp - 7 Year Experience in WFM MIS (ONLY BPO WFM profile will be considered) WFM Role: - Interaction with Techs in the field to provide them with real-time support - Checking status of services on account in diagnostic tools - Good Knowledge of agent scheduling and on floor staffing activity planning - Should be able to coordinate with operations Managers and Leads - Communicate effectively and close looping with the client in case of observations - Updating status in internal as well as client tools - Meet process expectations with high-quality standards and adherence to SLAs - Candidate shall adhere to the information security requirements - Run Operation floor to maintain Key WFM KPIs i.e. Shrinkage, Schedule adherence etc. - Keep a track of all technicians with regards to the jobs assigned to them - Prepare Agent schedules and Daily adherence plans - Prepare various Ops production reports - Perform RTM role independently - Manage Breaks and Resource availability on floor - Audit work orders for accuracy and make corrections if required Minimum Qualification : Any Graduate with the minimum of 6 years of experience in leading WFM Team BPO. Please share Cv's on Shilpam.01@eclerx.com or call 9999641605