14 Wfm Manager Jobs

Role & responsibilities Call 7200550458, 9361349589, 7092982513 Responsible for day to day performance of CCC with regard to service level and resource planning across all segments and channels. Manage real time monitoring of service levels for all queues across markets and sites. Drive real-time adherence to the expected capacity against the actual performance to achieve service levels and efficiency metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Brings people along to embrace sustainable change to deliver desired change outcomes. Identifies and takes ownership of opportunities presented through ambiguous situations, generat...

Must have Min 8yrs exp in WFM. Min 1+yrs as a Manager WFM. Strong WFM Team Handling exp required US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

WFM AM- Hyderabad- Immediate joiners. Please share cvs to sd00838847@techmahindra.com 6Yrs + from BPO and 3 yrs should be in Planning. Job Description Strategic Planning and Forecasting: Should be able to develop long term and short term forecast based on the historical data. Understand and leans and peaks and can optimize resource utilization and achieve operational effeciency. Should have good knowledge of planning fundamentals (like trend analysis, occupancy, optimization techniques, etc.) Should be able to develop Capacity Planner with Workload or on SL based Calculations for various channels irrespective of nature of business. Data Driven Approach: Should plan based on the historical da...

Candidate should be currently working as a Manager / Assistant Manager on papers in WFM for a BPO. Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore / Gurgaon Required Candidate profile Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.

Must have Min 5+yrs exp in WFM RTA & Min 1+yrs exp as a WFM Team Leader RTA. Handled a team of Real Time Analyst's US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

he Workforce Management (WFM) Manager for the Voice Process is responsible for overseeing and optimizing the workforce planning and scheduling activities to ensure efficient and effective operations. This role involves managing the forecasting, scheduling, and real-time monitoring of call center activities to meet service level agreements and operational goals. Key Responsibilities: Forecasting and Planning: Develop accurate forecasts for call volumes, handling times, and staffing requirements. Analyze historical data and trends to predict future workforce needs. Collaborate with operations and other departments to align workforce plans with business objectives. Scheduling: Create and manage...

Must have Min 1+yrs exp as a WFM Team Leader RTA International BPO Bangalore Handled a team of RTA's. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Must have Min 1+yrs exp as a WFM Team Leader RTA International BPO Bangalore Handled a team of RTA's. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Must have Min 1+yrs exp as a WFM Team Leader RTA International BPO Bangalore Handled a team of RTA's. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Candidate should be currently working as a Manager / Assistant Manager on papers in WFM for a BPO. Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore Required Candidate profile Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Kenedy @ 9620999035 for more details.

Candidate should be currently working as a Manager / Assistant Manager on papers in WFM for a BPO. Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore Required Candidate profile Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.

Job Description :The Real-Time Analyst (RTA) is a key member of our WFM team, responsible for monitoring and managing real-time staffing to ensure we meet our service level targets. The ideal candidate will have a strong understanding of real-time workforce management, excellent analytical skills, and the ability to make on-the-spot decisions to enhance operational efficiency. Key Responsibilities:1. Real-Time Monitoring:• Continuously monitor real-time performance against established service level targets and key performance indicators (KPIs).• Identify and react to deviations from schedules, including absenteeism, adherence, and unexpected volume fluctuations.2. Schedule Adherence:• Track ...

Candidate should be currently working as a Manager / Assistant Manager on papers in WFM for a BPO. Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore / Hyderabad Required Candidate profile Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Manager Reejo @ 9886360719 for more details.

We are Hiring for our WFM Team Designation 1 : Process Manager WFM MIS India- Chandigarh Shift Timings - Flexible (24*7) 5 Days working - (Rotational Week Offs) Specialism : WFM MIS in BPO Minimum Exp - 7 Year Experience in WFM MIS (ONLY BPO WFM profile will be considered) WFM Role: - Interaction with Techs in the field to provide them with real-time support - Checking status of services on account in diagnostic tools - Good Knowledge of agent scheduling and on floor staffing activity planning - Should be able to coordinate with operations Managers and Leads - Communicate effectively and close looping with the client in case of observations - Updating status in internal as well as client too...