Intouch CX - RTA Supervisor (Team Lead) IntouchCX

1.0 - 5.0 years

6 - 10 Lacs

Hyderabad

Work from Office

About the Job Are you looking for an exciting new challenge? IntouchCX is looking for you! As one of the worlds leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry. We’re searching for a Real Time Analyst Supervisor to lead our RTA Team as they monitor and make changes to positively affect the performance of our Customer Service Representatives. We’re looking for someone with a good understanding of contact center functions including scheduling, call queues and forecasting volumes by half-hour segments. As Real Time Analyst Supervisor, You Wi...

Posted 4 months ago

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Supervisor WFM | International Process Turiyam Consultancy

4.0 - 9.0 years

6 - 8 Lacs

Bengaluru

Work from Office

Role - Supervisor WFM Work Location - Bengaluru ( WFO) Supervise and mentor WFM analysts Adjust staffing plans in real-time based on demand fluctuations Please Call/ Whatsapp @ 6002281943/7575955995/8559900185 Required Candidate profile Must have 1 year experience as TL in WFM domain Proficiency in WFM tools like IEX/Genesys/Aspect Experience in advanced Excel and data analysis. Strong communication and problem-solving skills.

Posted 4 months ago

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