2823 Wfm Jobs - Page 9

Job Summary: We are looking for a detail-oriented and proactive WFM Real Time Analyst to monitor live operations, support workforce scheduling, and ensure service levels are consistently met. The ideal candidate will be responsible for tracking agent activities in real time, responding to operational changes, and helping to optimize staffing to meet customer demands. Key Responsibilities: Monitor real-time performance metrics such as adherence, service levels, average handle time, and occupancy. Track agent availability, breaks, and schedule compliance during the shift. Provide immediate alerts and recommendations to team leads or supervisors in case of deviations. Coordinate with the schedu...

Job Summary: We are looking for a detail-oriented and proactive WFM Real Time Analyst to monitor live operations, support workforce scheduling, and ensure service levels are consistently met. The ideal candidate will be responsible for tracking agent activities in real time, responding to operational changes, and helping to optimize staffing to meet customer demands. Key Responsibilities: Monitor real-time performance metrics such as adherence, service levels, average handle time, and occupancy. Track agent availability, breaks, and schedule compliance during the shift. Provide immediate alerts and recommendations to team leads or supervisors in case of deviations. Coordinate with the schedu...

Job Summary: This position is responsible for the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary. About Team: We are a one-stop shop for all mission-critical services that are both high-quality and low-cost. Our team is responsible for a variety of priorities, including solving complex problems for all of our stakeholders across the board by providing world-class services such as Source to Contract, Procure to Pay for Goods Not for Resale, Business Intelligence; Robotic Process Automation, Networking, and Pre; Post Payment Audits. The Walmart Contact Center specializes in pr...

Were Hiring | WFM Executive Mumbai Location : Vikhroli West, Mumbai Experience : Min 2 Years in WFM Timing : 9:30 AM 1:00 PM Role Mandates: Experience in RTA, Attrition, Capacity Planning & Scheduling Excellent communication skills (average comms not suitable) Interested candidates can send their CV to: mayuri.jain@apex1team.com

Hiring for WFM RTA hyderabad /Pune Immediate joiners Skills-WFM/RTA/Scheduling/Capacity planning/Real time analyst/Rostering Ctc - 7 LPA Night shifts Work from office Graduation mandatory 5 days working 2 way cabs Contact - 9509529566neha

Hiring for WFM role hyderabad /Pune Immediate joiners Skills-WFM/RTA/Scheduling/Capacity planning/Real time analyst/Rostering Ctc - 7 LPA Night shifts Work from office Graduation mandatory 5 days working 2 way cabs Contact - 9509529566neha

As a Workforce Services Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide the best resolutions to dissatisfied customers. Your responsibilities will include closing faults and complaints within SLAs, strategically aligning people and resources to business objectives, optimizing and automating scheduling and performance management based on agent availability, forecast call volume, and revenue targets. **Key Responsibilities:** - Solve routine problems through precedent and referral to general guidelines - Interact within your own team and direct supervisor - Receive detailed to ...

Conduct RCA for SLA deviations (Intraday and EOD) and share the insights with (Ops/WFM) leadership for review. Location - Gurugram Experience -3+ immediate joiners only Rotational shifts, rotationals off Contact -8050836297/ruhi.izee@gmail.com

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough unde...

JOB RESPONSIBILITIES To work on Private Equity / Real Estate / Hedge Fund Operations such as Fund / Financial Accounting - Book Keeping, Journal Posting, Preparation of Financial Statements. Management Fee Carried Interest and Expense Calculation & Posting. Capital Calls - Preparation of Capital Call memos, LC Opening, Follow Up with LPs for funding Distribution - Preparation of Distribution working, LP Memo Preparation, Fund Transfer Wire preparation, Repayment of LCs Reconciliation - Cash Reconciliation, Cash Tracking, Posting Entries, Cash reporting. Tracking of Capital transactions. Valuation - Valuation of Portfolio Investments. To prepare and submit Fund and Investor Reports accurately...

Location: Gurgaon Min Exp: 3+ Years Availability: Immediate to 15 days Roles and Responsibilities RTA Monitor and manage service level agreements as per SOW of the process. Conduct RCA (root cause analysis) for SLA deviations (Intraday and EOD) and share the insights with (Ops/WFM) leadership for review in timely manner. Monitor Agent & Site level activities (real-time), schedules, Schedule adherence & shrinkage (in-Office and out of office). Effectively manage and Optimize Non-Productive activities, associates break to ensure no impact on SLA. Keep a track of exception Inputs shared by Operations to ensure they are accurately captured in reports and are kept handy for RCA (root cause analys...

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Has a developed proficiency of analytical or operational processes. Completes atypical assignments. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Acts as a resource for colleagues. Completes work with limited supervision. Functional Knowledge Has developed skills in a range of processes, procedures and systems. Business Expertise Understanding of how best teams integrate ...

Educational Requirements Bachelor of Engineering,Bachelor Of Technology (Integrated),Bachelor Of Science (Tech),MTech,MSc,MBA Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create req...

Job Title: RTA (Real Time Analyst) Work Location: Bengaluru - Hebbal & Pune- Baner Previous experience: 2+ years Work Timings: Rotational Shifts (Can change based on business need, must work from the office with global working windows.) If your profile matches the below job description and youre ready to explore exciting opportunities in the RTA Please fill out the form here: https://forms.microsoft.com/r/u6C2Cf7QDb Job Overview: Interpret, analyze, read, and make recommendations that improve a workforce with an eye on reducing overhead and increasing customer satisfaction and experience. Serve as a primary point of contact for workforce management policies and are subject matter experts on ...

About The Role Skill required: Trust & Safety - Reporting Analytics Designation: Measurement & Report Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.Y...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. What are we looking for? Workforce AnalyticsWorkforce Management (WFM)Adaptable and flexibleAgility for quick learningWritten and verbal communicationCollaboration and interpersonal skillsAbility to work wel...

Location: Gurgaon & Pune Min Exp: 3+ Years Salary: Upto 6.5LPA Availability: Immediate to 15 days Work from office US Shifts Roles and Responsibilities RTA Monitor and manage service level agreements as per SOW of the process. Conduct RCA (root cause analysis) for SLA deviations (Intraday and EOD) and share the insights with (Ops/WFM) leadership for review in timely manner. Monitor Agent & Site level activities (real-time), schedules, Schedule adherence & shrinkage (in-Office and out of office). Effectively manage and Optimize Non-Productive activities, associates break to ensure no impact on SLA. Keep a track of exception Inputs shared by Operations to ensure they are accurately captured in...

Location: Gurgaon & Hyd Min Exp: 3+ Years Salary: Upto 6.5LPA Availability: Immediate to 15 days Work from office US Shifts Roles and Responsibilities RTA Monitor and manage service level agreements as per SOW of the process. Conduct RCA (root cause analysis) for SLA deviations (Intraday and EOD) and share the insights with (Ops/WFM) leadership for review in timely manner. Monitor Agent & Site level activities (real-time), schedules, Schedule adherence & shrinkage (in-Office and out of office). Effectively manage and Optimize Non-Productive activities, associates break to ensure no impact on SLA. Keep a track of exception Inputs shared by Operations to ensure they are accurately captured in ...

Job Brief : Should have over 3 years of WFM experience in a Contact Center Environmentas an Intraday Analyst or at least 1 year of experience in supervisory position ina WFM team. This is a client facing role which requires the candidate tofrequently interact with US based clients and present WFM related site-levelperformance. The position requires 100% in-office presence and the work hourswould be during India night shifts. Effectively coordinating with all stakeholdersin order to plan & deliver effective schedules for Voice and Non-Voice business.Manages changes to scheduling to ensure adequate daily resource coverage.Maintain business outage/Downtime tracker. Monitor attendance and schedu...

Requirement: Minimum 1 year of experience as a Real Time Analyst in WFM Prior experience in an international process (voice/email/chat). Proficiency in any WFM tool (e.g., IEX, Verint, Genesys, etc.). Strong working knowledge of Excel and Google Sheets. Excellent communication and analytical skills. Ability to work in rotational shifts and under time-sensitive situations

Oversees and has full responsibility over all operational support aspects of the contact center. Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure. May monitor the implementation and execution of all training programs across the contact center. Oversees all aspects of contact center quality issues and support systems implementation and management. May be responsible for multiple contact centers.Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects. Shares best practice and advice to the co-workers in the professional area. Not ...