2823 Wfm Jobs - Page 8

To drive B2B sales growth in the wire and cablesegment by identifying new business opportunities, managing key accounts,building strong relationships with industrial clients, and ensuring consistentrevenue generation through strategic sales planning and execution Accountabilities Sales Target Achievement Achieve primary and secondary sales targets in the assigned territory. Ensure timely collection of dues from customers and dealers. - Plan and execute sales strategies. Approve customer-specific sales plans within defined limits. Customer Base Expansion Identify and onboard new customers and dealers. Conduct potential mapping and develop extraction plans. Recommend and finalize dealer appoin...

Sales Target Achievement Achieve primary and secondary sales targets in the assigned territory. Ensure timely collection of dues from customers and dealers. - Plan and execute sales strategies. Approve customer-specific sales plans within defined limits. Customer Base Expansion Identify and onboard new customers and dealers. Conduct potential mapping and develop extraction plans. Recommend and finalize dealer appointments based on market analysis. Market Intelligence Provide regular updates on competitor activities and market trends. Share insights with internal teams for strategic planning. Suggest changes to sales approach based on competitor analysis. Key Account Management Work closely w...

To drive B2B sales growth in the wire and cablesegment by identifying new business opportunities, managing key accounts,building strong relationships with industrial clients, and ensuring consistentrevenue generation through strategic sales planning and execution Accountabilities Sales Target Achievement Achieve primary and secondary sales targets in the assigned territory. Ensure timely collection of dues from customers and dealers. - Plan and execute sales strategies. Approve customer-specific sales plans within defined limits. Customer Base Expansion Identify and onboard new customers and dealers. Conduct potential mapping and develop extraction plans. Recommend and finalize dealer appoin...

To drive B2B sales growth in the wire and cablesegment by identifying new business opportunities, managing key accounts,building strong relationships with industrial clients, and ensuring consistentrevenue generation through strategic sales planning and execution Accountabilities Sales Target Achievement Achieve primary and secondary sales targets in the assigned territory. Ensure timely collection of dues from customers and dealers. - Plan and execute sales strategies. Approve customer-specific sales plans within defined limits. Customer Base Expansion Identify and onboard new customers and dealers. Conduct potential mapping and develop extraction plans. Recommend and finalize dealer appoin...

Role & responsibilities Call 7200550458, 9361349589, 7092982513 Responsible for day to day performance of CCC with regard to service level and resource planning across all segments and channels. Manage real time monitoring of service levels for all queues across markets and sites. Drive real-time adherence to the expected capacity against the actual performance to achieve service levels and efficiency metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Brings people along to embrace sustainable change to deliver desired change outcomes. Identifies and takes ownership of opportunities presented through ambiguous situations, generat...

THE ROLE: This role is responsible for providing business insights and supporting decision-making related to Distributor, Customer, or Product behavior. It specializes in the analytics and interpretation of data to provide insightful ongoing and ad-hoc analysis supporting decision-making. The role encourages a culture of data excellence, teamwork, and continuous improvement. HOW YOU WOULD CONTRIBUTE: Update and creation of analysis, reports, or dashboards. Perform analysis and modeling on reports/data extracts using BI tools, Excel, or Power BI. Provide advanced analysis and insights related to Distributor, Customer, or Product. Develop logic, build from scratch, and maintain analytical repo...

Job Summary This position is responsible for providing advisory to the Enterprise Headcount Planning team leading in from the enterprise strategic imperatives goals and controls around including but not limited to C&B pyramid in-year promotions attrition and bench volumes. During the annual planning exercise that usually lasts 4 months the role also demands a hands-on approach requiring the incumbent to develop multi-dimensional and configurable annual headcount plans utilizing advanced statistical Responsibilities Key Deliverables/Responsibilities: Including but not limited to: Annual Enterprise headcount plans (multiple versions) Provide advisory to the Enterprise Headcount Planning team a...

As a Data Analytics and MIS Specialist in the Group Technology and Operations (T&O) division of the bank, your role is crucial in providing a seamless customer and employee experience by effectively managing real-time data analytics and MIS processes. Your primary responsibilities include optimizing resources, ensuring risk controls, and achieving business objectives through data-driven decision-making. Key Responsibilities: - Drive analytics to identify efficiency gaps in CCTR processes. - Monitor CCTR expenses to ensure adherence to budgetary constraints. - Collaborate with multiple teams to identify cost-saving opportunities. - Engage with stakeholders to pinpoint efficiency enhancement p...

Skills Required: Workforce Management Expertise: Understanding of workforce management concepts and practices (e.g., staffing models, scheduling optimization, skills gap analysis). Data Analysis & Problem-Solving: Proficiency in data analysis tools and techniques to identify trends, correlations, and root causes of workforce management issues. Business Excellence Knowledge: Understanding of business excellence methodologies and their application in workforce management. Communication & Collaboration: Excellent communication skills to present findings, collaborate with stakeholders, and recommend solutions. Technical Skills: Proficiency in data analysis (e.g., Excel) and project management to...

Position Type Full time Type Of Hire Experienced (relevant combo of work and education) Education Desired Bachelor of Technology Travel Percentage 0% What you Bring Previous 8-12 years of experience delivering and managing large scale technical contact center implementations Knowledge in the following areas is critical RPA, CTI, Agent Desktops, Chatbot, Voicebot, Voice recording, PBX/ACD Knowledge of contact center applications such as QM, Speech analytics, Automation, VoC, Cloud & WFM is a definite plus Working knowledge of Jira/ServiceNow- develop metrics dashboards and filters, maintain user stories and issues, plan sprints, etc Working knowledge /Implementation Experience of RPA tools (U...

As a Process & Risk driven Data Analytics and MIS professional at Group Technology and Operations (T&O), your role is crucial in providing a great customer and employee experience by effectively delivering real-time management to optimize resources, risk controls, and achieve business objectives. Your key responsibilities include: - Driving analytics to identify efficiency gaps in CCTR processes - Monitoring CCTR expenses to ensure costs stay within budget - Identifying and implementing revenue-generating opportunities from CCTR - Liaising with multiple teams and stakeholders to identify cost-saving and efficiency-enhancing opportunities - Leading improvement projects and delivering required...

Job Title: SME- Work Force Management-Real Time Analyst(RTA)– Gurgaon Experience 3+Years| Location:Gurgaon Education:Graduation Package:Attractive Contact:Anushka |+91 90360 01770 Email: anushkaizee@gmail.com

Manage team of 13 or more team members, ensure departmental goals and standards are achieved. Communicate company goal, safety practice and ensure all employees remain engaged. Effectively provide prompt, accurate and professional responses to customer inquiries/grievances at escalation desk. Ability to prioritize, work independently, meet deadlines and motivate team members for better results. Conduct performance review and provide appropriate feedback to team members. Perform periodic audits to ensure performance standards are met. Accountable for daily operations in department. Resolve loans and delinquencies thus to enhance departmental cure rate% results. Aim and achieve high Quality & ...

We are seeking a highly motivated and experienced Senior Manager, Digital Solutions to join our team. The ideal candidate will have a strong background in Technology, Operations and possess exceptional skills in facilitating and overseeing product demos, ensuring successful roll-out and adoption, gathering feedback, and driving overall customer success. As a Senior Digital Success Manager, you will play a crucial role in driving customer satisfaction, retention, engagement with Operations, and revenue growth. Responsibilities: Serve as the primary point of contact for our customers, building strong relationships and understanding their business objectives, challenges, and requirements. Colla...

We are seeking a highly motivated and experienced Senior Manager, Digital Solutions to join our team. The ideal candidate will have a strong background in Technology, Operations and possess exceptional skills in facilitating and overseeing product demos, ensuring successful roll-out and adoption, gathering feedback, and driving overall customer success. As a Senior Digital Success Manager, you will play a crucial role in driving customer satisfaction, retention, engagement with Operations, and revenue growth. Responsibilities: Serve as the primary point of contact for our customers, building strong relationships and understanding their business objectives, challenges, and requirements. Colla...

We are seeking a highly motivated and experienced Senior Manager, Digital Solutions to join our team. The ideal candidate will have a strong background in Technology, Operations and possess exceptional skills in facilitating and overseeing product demos, ensuring successful roll-out and adoption, gathering feedback, and driving overall customer success. As a Senior Digital Success Manager, you will play a crucial role in driving customer satisfaction, retention, engagement with Operations, and revenue growth. Responsibilities: Serve as the primary point of contact for our customers, building strong relationships and understanding their business objectives, challenges, and requirements. Colla...

So what does a Profitability Enableler really do? Think of yourself as one of the people who will provide analysis of trends and forecasts, perform variance analysis and recommend actions for optimization, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now we need your full concentration because its time to imagine what its like being a Profitability Enabler. Imagine yourself going to work with one thing on your mind: you have to act as a business partner with Operations, CS and Workforce and key management in identifying and driving ways to improve profitabili...

We are looking for a highly skilled and experienced Real Time Analyst to join our team in the BPO industry. The ideal candidate will have 1 to 5 years of experience in a related field. Roles and Responsibility Analyze real-time data to identify trends and patterns, providing insights to stakeholders. Develop and maintain databases and systems to track and analyze key performance indicators. Collaborate with cross-functional teams to implement process improvements and optimize business operations. Identify and mitigate risks associated with real-time analysis, ensuring data accuracy and integrity. Develop and deliver reports to senior management, highlighting key findings and recommendations....

Job description Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS Would ensure availability of analysts on phones/chats as per the business model requirement. Must have worked on IEX Maintaining SL, calculation of shrinkage, attrition Location : - Navi Mumbai

As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. What else? You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages. You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs. So, do you have what it takes to become a Workforce P...

As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. What else? You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages. You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs. So, do you have what it takes to become a Workforce P...

Summary: The WFM Real Time Analyst is responsible for the real-time monitoring and management of call center operations to ensure service level objectives and key performance indicators (KPIs) are consistently met. This role is crucial for optimizing workforce efficiency, identifying and addressing intraday performance issues, and making proactive decisions to maintain operational health. Key Responsibilities: Real-Time Monitoring: Continuously monitor call queues, agent performance (e.g., adherence, availability, occupancy), and system health. Intraday Management: Adjust staffing levels and agent schedules in real-time to account for fluctuations in call volume, unexpected absenteeism, or s...

As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. What else? You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages. You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs. So, do you have what it takes to become a Workforce P...

As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. What else? You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages. You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs. So, do you have what it takes to become a Workforce P...

Overview Will mainly work on developing dashboards and reports for the Workforce Management . They will work closely with internal and external stakeholders (Operations, Support groups,Clients Reporting Team, etc.) to make sure that correct and updated information on all dashboards and reports is available to the business at all times. Key Responsibilities Design performance efficient, impactful reports and visualizations for business and technical audiences Making large and/or complex data more accessible, understandable and usable Transforming, improving and integrating data, depending on the business requirements Responsible for data federation Create and maintain a reports' instruction m...