3503 Wfm Jobs - Page 8

Lead and manage a team of customer support executives handling inbound calls Monitor team performance(AHT,CSAT,FCR,Quality,Attendance)and drive target achievement Conduct coaching,feedback sessions and performance reviews to improve team productivity Required Candidate profile Handle customer escalations & ensure timely issue resolution Maintain daily reports ensure SLA compliance and coordinate with QA, WFM and Training teams Drive team motivation and positive environment

About Company At Delaplex, we believe true organizational distinction comes from exceptional products and services. Founded in 2008 by a team of like-minded business enthusiasts, we have grown into a trusted name in technology consulting and supply chain solutions. Our reputation is built on trust, innovation, and the dedication of our people who go the extra mile for our clients. Guided by our core values, we don't just deliver solutions, we create meaningful impact. Job Description strong, experienced manual QA engineers with deep understanding of testing fundamentals, solid knowledge of the SDLC, domain knowledge in WFM and/or WES, strong analytical and communication skills, plus some tec...

About the Company Lead consulting engagements for new customer onboardings across typical BPO towers. You will map the current state, design the future state with clear improvement and automation levers, and stand up the KPI framework and business caseso we can both sell and deliver measurable value from Day 1 through steady state. About the Role What you'll do: Pre-sales & scoping Partner with Sales on discovery calls, RFx responses, and proof-of-value assessments. Define scope, approach, and deliverables; craft proposals/SOW inputs, timelines, and success criteria. Current-state discovery Plan/lead workshops, interviews, floor walks; capture VOC/CTQs. Produce SIPOC, BPMN as-is flows, RACI,...

Work Location: Pan India Experience: 7-15yrs Required Skills: Development / Testing experience of Kronos Workforce Management Center PL/SQL Good communication Agile methodology Thanks & Regards Suganya R suganya@spstaffing.in

We are looking for a highly skilled and experienced Business Specialist / Sr. Business Specialist to join our team in Colgate-Palmolive (India). The ideal candidate will have a strong background in business development and management, with excellent communication and analytical skills. Roles and Responsibility Develop and implement effective business strategies to achieve company goals. Conduct market research and analyze industry trends to identify new business opportunities. Build and maintain strong relationships with clients and stakeholders. Collaborate with cross-functional teams to drive business growth. Identify and mitigate risks to ensure compliance with company policies. Monitor a...

MNC in Gurgaon Hiring for WFM RTA & WFM Schedulers CTC UPTO 8.5LPA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills TWO Way cabs Shifts 24*7 Role and Key Responsibilities Intraday real time monitoring of service levels for all queues for all the sites throughout the operating window (24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Have a real time comm...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Oversees and has full responsibility over all operational support aspects of the contact center. Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure. May monitor the implementation and execution of all training programs across the contact center. Oversees all aspects of contact center quality issues and support systems implementation and management. May be responsible for multiple contact centers. Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/universi...

Working experience on HR data Managing HR data Analyzing and Creation of HR reports, Power Bi dashboards Excellent Communication Skills Flexible with working hours (Day Shift) Prefer Immediate Joiners

Mnc company openings! EXP- 3+ Years NP - Immediate joiner Loc - Gurugram skills- WFM, RTA CONTACT -shrinidhiizeemanpower@gmail.com /89516 38495

15–20 years in U.S. Healthcare RCM operations with 5+ years leading multi-pillar functions (QA, KM, WFM, MIS). Global stakeholder management experience preferred. seeking a transformational operations leader to establish and scale our Knowledge Centre of Excellence (KCoE) — a strategic enterprise function designed to raise the bar on operational excellence across our Revenue Cycle Management (RCM) value chain. The role offers a rare opportunity to architect the foundation of a global RCM operations excellence model that balances efficiency, compliance, and client delight. Process Excellence & Transactional Quality (QA & Continuous Improvement) Design and run the enterprise Quality Assurance ...

Hybrid (1 week a month in office) Day Shift – should be flexible with working hours Location – Bangalore Experience – Overall 10 years ( 7 + years min. relevant exp.) Budget – 13.5 LPA CALL 8237076800

Skill:- Google DialogFlow (GDF) Experience:- 3 Years to 12 Years Level of Hire:- A & SA & M Location:- Hyderabad, Bangalore, Chennai, Pune, Coimbatore, Noida, Mumbai, Kolkata Job Description:- Experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment Hands on Experience building Bots using Google DF Platform and integrate with Genesys PureCloud or any IVR system Experience using Google DF and REST API for building the Bots Working Experience in Google dialog workflows for interaction and routing Development experience in Java, node.js would be must for Integration Experience in integrating to Core platforms for Self-services in IVR, Bot etc.,...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Job Description Role Purpose To handhold New Hires from their DOJ to the end of Process Training where all their issues are resolved. Manage, plan and allocate labs for training. Provide support to new hires on all logistics. Resolve challenges of the Training Delivery team to provide world class training experience. Connect with Training Managers for seamless training delivery. Roles and Responsibilities Core responsibility is to meet and connect with new hires on a daily basis to understand their issues Liaise with support functions for effective resolution of trainee issues Engage trainees in an effective manner during the Trainee Awaiting Training Phase in order to arrest infant attritio...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Job Description Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a ...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client qu...

Job Description Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the c...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...