3503 Wfm Jobs - Page 5

Role & responsibilities Provide leadership and management to program staff and the primary care sector as it relates to workforce development. Contribute strategic development and partnerships relating to workforce development Provide leadership for the development of a workforce strategy Provide advice to internal stakeholders relating to workforce development Required Skills and Experience: Demonstrated people management experience. Experience working in the BPO industry including a sound understanding of the issues facing primary care workforce. Demonstrated ability to lead a project including development of business case, program planning, budgeting, implementation and evaluation. Abilit...

Job Description: Who We Are: Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call and Horchow. Its retail portfolio includes 70 full-line luxury locations, additional off-price locations and five distinct e-commerce experiences. With talented colleagues focused on delivering on our strategic vision, The Art of You, Saks Global is redefining luxury shopping by offering each customer a personalized experience that is unmistakably their own . By leveraging the most comprehensive luxury customer data platform in North America, cutting-edge technology, and strong partnerships with the worlds mos...

Hiring for WFM - Team Leader - Mumbai ( Airoli ) & Kolkata location Need 3+ Years of relevant experience into WFM Scheduling , RTA ( Real Time Analysis ) , MIS WFO / US Shifts Salary Upto - 8.5 LPA

About The Role Role based in BSv organisation. Leveraging deepening knowledge of Credit Management, The Credit Management Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their deepening domain expertise means they handle standard credit management transactions including customer order hold and order release About The Role - ...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful...

Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client qu...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Who We Are: Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call and Horchow. Its retail portfolio includes 70 full-line luxury locations, additional off-price locations and five distinct e-commerce experiences. With talented colleagues focused on delivering on our strategic vision, The Art of You, Saks Global is redefining luxury shopping by offering each customer a personalized experience that is unmistakably their own . By leveraging the most comprehensive luxury customer data platform in North America, cutting-edge technology, and strong partnerships with the worlds most esteemed brands...

Role & responsibilities Generate and maintain agent schedules to maximize resource efficiency. Conduct scheduling analyses and recommend staffing adjustments. Create and manage new hire schedules and department shift bids. Maintain monthly workbooks with call statistics and forecasts. Maintain and update IEX (or similar WFM tool) database: agents, skills, queues, contact types, and entity sets. Manage outbound dialer campaigns across carriers. Maintain proprietary databases (e.g., attendance records, carrier workbooks, NIM database). Build and maintain WFM and Operations SharePoint sites. Analyse trends and identify opportunities and recommend efficiencies and implement changes. Maintain Sta...

Role: Sr. Resource Planner Position overview: As a Senior Resource Planner you use your expertise to produce short and long term plans for seat resources and for frontline team members. You produce simulations of resource maximization, operations transitions within sites/ geographies and provide recommendations on how to improve the accounts resources. You unify planning for accounts supported in multiple locations. You contribute to the improvement of performance and development of the team. Key responsibilities Analyze historical data, call volume patterns, and other relevant metrics to forecast future capacity (humans, seats, bots. equipment) needs Develop and maintain detailed capacity p...

Role and Key Responsibilities: Workforce Planning: • Forecast call volumes, staffing requirements, and shrinkage to create accurate schedules. • Adjust staffing plans in real-time based on demand fluctuations. Scheduling & Attendance: • Develop and maintain employee schedules to meet business needs. • Monitor attendance, tardiness, and adherence to schedules. Performance Monitoring: • Track KPIs (e.g., service level, occupancy, AHT) and provide actionable insights. • Identify and address productivity gaps or inefficiencies. Team Leadership: • Supervise and mentor WFM analysts/coordinators. • Collaborate with operations and HR to resolve staffing conflicts. Reporting & Analysis: • Generate da...

Bench Management Good Comm Skills and WFO 5 days a week

As an Experience Management Assistant Manager at EY, you will be part of a high performing team of workforce management professionals dedicated to providing exceptional client service and helping employees achieve their career aspirations. You will have the opportunity to learn and grow in a globally connected environment, working with industry-leading professionals and a forward-thinking leadership team. **Key Responsibilities:** - Supervise the end-to-end demand management process including demand generation, demand validation, demand-supply matching, internal demand fulfillment, external recruitment coordination, headcount management, bench management, and reporting/MIS. - Collaborate wit...

Role & responsibilities Forecasting & Capacity Planning Analyse historical call data, trends, and business drivers to forecast inbound call volumes and staffing needs. • Build short-term, mid-term, and long-term capacity plans based on business growth and seasonal trends. • Maintain and update headcount plans in coordination with Operations and HR. Scheduling Create and maintain agent schedules to ensure coverage across shifts, skill types, and queues. • Factor in shrinkage, leaves, training, and meetings while maintaining service level targets. • Manage shift swaps, overtime, and time-off requests to balance operational needs and employee preferences. Real-Time Management Monitor inbound qu...

LTIMindtree hiring Kronos Dimensions with Dell Boomi for Hyderabad location. Exp-5 to 6 yrs. Notice period- Immediate to 30 days, Location- Mumbai-Mahape ,Pune-Blueridge Hinjewadi Shift timing- 13:30PM to 23:00 PM (Afternoon shift) Mandatory skills Proficiency in SQL, ability to write complex SQL queries and performance tuning. Good Knowledge in Kronos DB Tables. Kronos Dimensions if interested Share me these details along with cv in my email - Richa.Srivastava@ltimindtree.com Total Experience in Kronos Dimensions- Relevant exp in SQL queries and performance tuning.- Current CTC- Expected CTC- Holding offers if any- Current Location- Preferred Location- Notice period- Skills- Date of Birth- ...

Skill required: NA - Solution Architecture Designation: Solution Enablement Senior Manager Qualifications: Bachelor of Arts Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Proposal creation:Participating in RFP/RFI process and developing win...

About The Role Skill required: Trust & Safety - Anti-Money Laundering (AML) Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are rep...

About The Role Skill required: Contractor Exchange - Workforce Management (WFM) Designation: PPSM Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Work experience of minimum 1- 3yrs into core HR operations, recruitment, and compliance processesWork closely with Accenture compliance team, suppliers and procurement teams for audit processesAn institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting,...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availabilit...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3-5 Years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, fo...

About The Role Skill required: Order to Cash - Collections Processing Designation: Delivery Lead Senior Manager Qualifications: BCom/Any Graduation Years of Experience: 16 to 25 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Pr...

About The Role Skill required: Order to Cash - Collections Processing Designation: Delivery Lead Manager Qualifications: BCom/Any Graduation Years of Experience: 13 to 18 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processin...