2922 Wfm Jobs - Page 49

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their ro...

About The Role Skill required: Contractor Exchange - Workforce Management (WFM) Designation: PPSM Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Work experience of minimum 1- 3yrs into core HR operations, recruitment, and compliance processesWork closely with Accenture compliance team, suppliers and procurement teams for audit processesEnsure all audit related documents are uploaded by supplier timely and collaborate with leadership for closureConsult procurement, legal teams for audit finding actions for suppliers under supervisor guidanceAn institutional process that maximizes performance levels and competency for an organization. The process ...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

About The Role Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.the process of determining how many workforce resources an organization needs today, tomorrow, and as much as five years into the...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Blue-Collar Recruitment Lead and manage the hiring process for blue-collar roles (e.g., warehouse, production workers). Training & Development Identify training needs for both blue-collar and white-collar employees and support skill development. Performance Management Guide managers in performance reviews, goal setting, and addressing performance issues. Compensation & Benefits Collaborate on competitive compensation and benefits strategies for both workforce groups.

Job Title: Workforce Services Specialist Skill Focus: Capacity Planning & Forecasting Customer Acquisition Strategy & Implementation Qualifications: Any Graduate Experience Required: 7–11 years About the Role We are looking for a Workforce Services Specialist with strong expertise in Capacity Planning & Forecasting to support customer acquisition strategies and implementation. This role involves developing accurate capacity plans, analyzing data trends, and aligning workforce supply with business demand to ensure optimal performance, efficiency, and customer satisfaction. You will play a key role in partnering with cross-functional teams, influencing decision-making, and ensuring seamless ex...

The Real-Time Analyst (RTA) is responsible for monitoring and managing intraday performance across multiple teams or contact center operations. The RTA ensures service level agreements (SLAs), productivity metrics, and staffing efficiency targets are met by making real-time adjustments to scheduling, routing, and resource allocation. This role plays a critical part in ensuring optimal service delivery and customer satisfaction through proactive operational support. Key Responsibilities: Monitor real-time supply demand movement, TQM, and rater activities Monitor key performance metrics to ensure adherence to forecasted schedules and SLAs/KPIs. Make real-time decisions and recommendations to a...

Role Purpose The purpose of this role to deliver great customer service/experience by effectively acknowledging, tracking, and prioritizing all client cases as per the regulatory guidelines, and ensuring resolution as per the defined SLAs, by allocating the same to the relevant support team. Do Ensure operational excellence through contract and regulatory compliance, effective case acknowledgment, tracking, prioritization, system updation, and reporting Acknowledge client cases as per the SLAs defined in the contract Access client tool and log all incoming client cases accurately on the internal tool as per contract Accurately document all pertinent case information such as case number, case...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Job description Omega Healthcare - Assurance Staff Experience Management ( WFM Role )As part of our Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols. The opportunityWere looking for candidates with knowledge and capability in terms of managing resources / manpower using different resource management and deployment tools within Omega GDS Assurance. Your key responsibilities Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox manageme...

Roles and Responsibilities: Short-Term Forecasting & Staffing Alignment: - Analyse short-term volume forecasts provided by Client on a weekly basis. - Schedule available staffing to meet the forecasted volumes within the site's hours of operation. - Ensure schedules are in full alignment with the volume coverage required by Client. Skillset Management & Compliance: - Process skillset change requests as required by client, utilizing WFM and Real-Time Analysis data. - Ensure the WFM tool (Verint or new tool) reflects accurate agent skill assignments. - Deploy short-term forecasts within the WFM tool to reflect required volume coverage. Schedule Adherence Monitoring & Feedback: - Hourly check s...

Roles: WFM - Capacity Planning WFM - RTA Min 2+ Years experience in WFM Capacity Planning / RTA Strong Understanding on Capacity Planning/ Forecasting/ Handling Call Volume/ Live Monitoring Hands on experience in Advanced Excel Knowledge of Powerbi (Added advantage) 5 Days Working Rotational Shift/ Offs Both Side Cab Location- Hyderabad/ Pune/ Bangalore Call Anumeha @ 6376649769/ Priyanka @ 9366772439 Send resume to anumeha@manningconsulting.in priyanka@manningconsulting.in

As a Workforce Services Specialist at Accenture, you will be responsible for aligning people and resources to business objectives in a strategic manner that optimizes scheduling and performance management. Your role will involve maximizing performance levels and competencies within the organization, focusing on workforce management activities such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. You will work towards maintaining a productive workforce by ensuring strategic alignment of resources based on agent availability, forecasted call volume, and revenue targets. Y...

Dear Candidates! We have Openings for the role " Real time analyst" for One of the BPO MNC company, its 5 days of working and Rotational shift , Only for Banglore Bommnahalli location .Interested candidates please apply Sowrabha.b@dynpro.in . " Reference will be a opportunity for others"

Candidate should have 4+ years of experience in Planning and scheduling in WFM Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Kenedy @ 9620999035 for more details.

The Purpose of This Role You will be responsible for conducting consultative analytics and creating executive level recommendations for business partners and line finance. You will also provide a broad range of ad hoc analytical support as needed. The analyses and insights delivered are critical components to drive business planning and ongoing decision making. The Value You Deliver Providing analyses and strategic recommendations to team, management, and business partners Synthesizing data, analyses, and conclusions into self-service dashboards or presentations for senior management Finding opportunities to streamline work processes to make the team more efficient and effective Proactive pa...

Overview Responsible for invoice processing daily on Nexus tool in Simple Bills to meet the business deliverables/service levels. Responsibilities Key invoices into invoice processing application daily Review data input for accuracy/completeness Meet the production & quality deliverables in line with departmental goals Able to learn new processes and tools in a fast-paced environment Communicate and document any abnormal issues to supervisors Other responsibilities may be assigned as needed basis by business Qualifications Graduate degree or equivalent; some college level accounting preferred Minimum 1-2 years of experience in the Invoice Processing Department Minimum 1 years' experience in ...

- Individual contributor, client-facing role. - End-to-end WFM scheduling & occupancy management. - Headcount & FTE calculation, reporting, and analysis. Required Candidate profile - Strong communication skills. - WFM & scheduling expertise. - Experience in occupancy metrics and workforce calculations. Call or Whatsapp @ 6002281943 / 8723051470 / 8453399504 / 9387861694

You should have a minimum of 3-7 years of experience in Genesys PureCloud Enablement and Configuration with hands-on experience in PureCloud Technology suite applications. Your responsibilities will include development, web services integration with 3rd party applications, creating custom reports using Rest API, configuration setup, IVR implementation, interaction routing, WFM, dialer configuration, scripter implementation, and ensuring Genesys PureCloud Certifications. You will also be required to interact with 3rd Party applications such as Web Chat, Data DIP, Salesforce, Twilio, etc. The position is based in Chennai/ Bangalore/ Hyderabad. The interview date is scheduled for 8th Mar 25.,

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What woul...

About The Role Job Title - GN - SONG - Service Nice CX One - Analyst Management Level: 11-Analyst Location: Bengaluru, BDC7A Must-have skills: Contact Center Operations Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. Then, this is the right place for you! Welcome to a host of exciting global opp...

About The Role Skill required: Supply Chain - Automotive Supply Chain Designation: Business Advisory Associate Qualifications: BE/Diploma in Automobile Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do To maintain quality and service standards o...

About The Role Skill required: Supply Chain - Automotive Supply Chain Designation: Business Advisory Associate Qualifications: BE/Diploma in Automobile Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do To maintain quality and service standards o...