2922 Wfm Jobs - Page 45

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Kronos Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Roles and responsibilities:Collaborate with project teams and client stakeholders to support project delivery.Perform maintenance and configuration activities for Kronos modules such as accruals and timekeeper.Prior experience in supporting functional testing, integration testing and UAT preferred.Assisting the customer with testing, understanding the so...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and ...

About The Role Skill required: Supply Chain - Automotive Supply Chain Designation: Business Advisory Associate Qualifications: BE/Diploma in Automobile Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more th...

Responsibilities include: Engage with our clients directly or indirectly to understand their business needs regarding the implementation of various modules of UKG Ready product. Leverage your knowledge and experience to consult on best practices and assist clients (directly or through some onsite person) in designing and building a solution that meets their needs. Utilize your technical aptitude to re-configure our software solution. Stay up to date on the latest product features and functionality. Work cross-functionally and amongst a team on new client implementation, upgrade, and change order projects. Provide technical leadership and guidance to the team to ensure projects are completed ...

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Kronos Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Roles and responsibilities:Collaborate with project teams and client stakeholders to support project delivery.Perform maintenance and configuration activities for Kronos modules such as accruals and timekeeper.Prior experience in supporting functional testing, integration testing and UAT preferred.Assisting the customer with testing, understanding the so...

Responsibilities include: Engage with our clients directly or indirectly to understand their business needs regarding the implementation of various modules of UKG Ready product. Leverage your knowledge and experience to consult on best practices and assist clients (directly or through some onsite person) in designing and building a solution that meets their needs. Utilize your technical aptitude to re-configure our software solution. Stay up to date on the latest product features and functionality. Work cross-functionally and amongst a team on new client implementation, upgrade, and change order projects. Provide technical leadership and guidance to the team to ensure projects are completed ...

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview Analyze call arrival patterns and identify key drivers impacting call volume and handle time variations based on historical trends. Generate regular reports and performance metrics related to forecasting accuracy, scheduling efficiency, and operational performance. Resource Occupancy rates and Productivity analysis. Workload and FTE calculations. Report and analyze the Daily, Weekly, and Monthly Contact Center Performance Reports to internal stakeholders. Strong attention to detail and problem-solving skills. Strong business ...

Walk-in Drive for Specialist RTA Company: Sagility India Healthcare Location: Sagility, Surya tech Park, 100 Outer ring Road, Electronics City Phase 1, Electronic City, Bengaluru, Karnataka 560100 Date: 11th September 2025 Time: 12:00 PM to 4:00 PM Job Description Education: Any Bachelor's Degree. Experience: Minimum 3 years of relevant experience as a RTA is Must. Role & responsibilities Manages daily operation by assessing operational drivers (Staffing, Volume, AHT) and outcomes (SLA, ASA and ABAN%) and adjusts intraday schedule to meet service goals. Monitors intraday, makes decisions, provides sound judgement, and consults with operation team for recommendations to improve real time perf...

WALK-IN DRIVE WFM (RTA) POSITIONS Sagility India Healthcare Date: 11th September 2025 Time: 12:00 PM to 4:00 PM Venue: Sagility, Surya tech Park, 100 Outer ring Road, Electronics City Phase 1, Electronic City, Bengaluru, Karnataka 560100 Open Positions: 10 RTA Analyst Senior Analyst Job Type: Full-Time Eligibility Criteria: Graduate in any discipline (mandatory) 0-1years of experience in any International Voice Process (preferred) for Analyst role. 1-2 years of experience in WFM will be preferred for Senior Analyst role. Strong communication and analytical skills Required Skills: Proficiency in Microsoft Excel Basic understanding of Workforce Management (WFM) tools/processes is a plus Docume...

Locations : Hyderabad, Telangana, India Role ID 209207 Worker Type Regular Employee Studio/Department Fan Growth Work Model Hybrid Description & Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. Workforce Management (WFM) Analyst Fan Care EAs Fan Care organization exists to help our fans get the most fun from their games. From onboarding new players to getting them back in the game when they have issues, we suppo...

Job Description Collaborate with sales, marketing, and finance teams to develop accurate demand forecasts. Analyze historical data, market trends, and promotional activities to predict future demand. Maintain optimal inventory levels to meet service level targets and avoid stockouts or excess inventory. Monitor inventory turnover and recommend adjustments to purchasing plans. Work closely with procurement and suppliers to ensure timely delivery of finished goods. Manage lead times and safety stock levels to mitigate supply risks. Align supply plans with production schedules and capacity constraints. Communicate changes in demand to production teams promptly. Utilize ERP and planning systems ...

Job Title: Workforce Planning Manager/Lead (WFM)– Contact Center Experience: 8 + Years Industry: BPO / Contact Center / Customer Service Operations About the Role We are seeking an experienced Workforce Planning and Forecasting professional to join our contact center operations team. The ideal candidate will be responsible for developing accurate headcount forecasts, optimizing resource utilization , and ensuring alignment with business objectives. This role requires strong analytical capabilities, expertise in WFM tools, and collaboration with multiple stakeholders to effectively plan and manage staffing levels. Key Responsibilities Develop and maintain headcount forecasts in alignment with...

We are seeking an experienced Infor WFM Consultant who will act as a subject matter expert in Infor Workforce Management solutions. This role requires in-depth domain knowledge, the ability to map complex business processes, and the capability to design and deliver robust technical or functional solutions to meet the needs of our clients. Key Roles & Responsibilities: Subject Matter Expertise: Serve as an expert in Infor applications, specifically within the WFM domain, demonstrating comprehensive industry knowledge to enhance and expand the Infor practice. Business Process Mapping: Analyze and map complex business processes to develop scalable and effective solutions tailored to client requ...

Job Description: Functional testing of system configuration includes but is not limited to pay rules, absences and security per cast population group. Write and update test scripts based on business requirements. Follow and execute test scripts & document testing results. Document defects per direction of project team. Retest defects once fixed. Read and understand test data. Work in Disney provided test tracking tool qTest. Knowledge of Infor WFM. Experience: 7-10+Years Location: Pune, Mumbai, Noida, Bangalore, Hyderabad, Chennai.

Job Description: Functional testing of system configuration includes but is not limited to pay rules, absences and security per cast population group. Write and update test scripts based on business requirements. Follow and execute test scripts & document testing results. Document defects per direction of project team. Retest defects once fixed. Read and understand test data. Work in Disney provided test tracking tool qTest. Knowledge of Infor WFM. Experience: 7-10+Years Location: Pune, Mumbai, Noida, Bangalore, Hyderabad, Chennai.

Role & responsibilities Develop and manage short- and long-term forecasts based on historical data and business trends. Create and maintain agent schedules to meet SLA and productivity targets. Monitor real-time performance and adjust staffing as needed. Collaborate with Operations, QA, and Training teams to align workforce strategies. Analyse shrinkage, occupancy, and adherence metrics to optimize efficiency. Generate WFM reports and dashboards for leadership review. Lead a team of WFM analysts and planners Mandatory: Strong analytical and Excel/Google Sheets skills. Proficiency in WFM tools (e.g., NICE IEX, Verint, Genesys). Experience in multi-channel support environments. Excellent commu...

Email your resume to bhuvaneswari@wissenpro.com or call/WhatsApp at 8712650628 Key skills and knowledge: Good knowledge of MS Office tools, SQL, PowerBi Excellent communication and interpersonal skills. Proficiency with computers Willingness to work in a 24*7 shift environment Drive for self-learning and knowledge enhancement Exposure to the leave management system Contact Centre Workforce Management experience Extensive experience with WFM software. Experience in IEX and Alvaria WFM tool is required, preferably Alvaria. Team handling experience shall be an added advantage. Ability to simplify complex operations into repeatable processes Comfortable in fast-paced environment Ability to make ...

Hiring for Assistant Manager - Work Force Management ( WFM ) Need Relevant Exp of 10+ years into WFM Capacity Planning Salary upto 14 LPA Fixed + Variables / WFO Bangalore Location

Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www....

Qualification: Graduation Experience: 5 to 6 years Well versed with demand validation, bench Management and fulfilment through internal sources. High responsiveness and ownership. Tenacity to follow up/follow through on assigned tasks/get work done. Ability to gain trust and partner with stakeholders to achieve the set goals/targets. Engage with stakeholders (Business/Delivery/Support Functions) in solutioning. Some appreciation of data and ability to draw inference from the same. Some appreciation of technology. Good negotiation, prioritization, communication and presentation skills. Working knowledge of excel. Mandatory Competencies

Job Title: Assistant Manager Workforce Management (WFM) – Pune – 8 years+ Location: Pune (No relocation candidates) Summary: As an Assistant Manager – WFM, you will play a crucial role in managing workforce planning, forecasting, and real-time adherence. You will be responsible for team leadership, WFM strategy implementation, and driving operational efficiency. The role requires strong analytical skills, a deep understanding of WFM tools, and the ability to lead a team in a dynamic, high-performance environment. Your Future Employer: Join a global leader in insurance, risk management, and consulting, where integrity and innovation drive every solution. Be part of a purpose-led team committe...

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Has a developed proficiency of analytical or operational processes. Completes atypical assignments. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Acts as a resource for colleagues. Completes work with limited supervision. Functional Knowledge Has developed skills in a range of processes, procedures and systems. Business Expertise Understanding of how best teams integrate ...

About the Job Were searching for a Dialer Manager to be responsible for the support of enterprise Dialer, SMS, and IB routing intraday configuration and administration. This position resides within the Collections Strategy & Performance Management Team and supports the Collection and Recovery departments. The Dialer Manager will assist in managing key Collections & Recovery initiatives including in-house and vendor placement strategies. This role will also interface on occasion with other department operations, daily operations review, and audit/compliance staff. As Dialer Manager, You Will Be responsible for the development and deployment of performance monitoring dashboards and skills asse...

Role Accountability Responsible for facilitation of Dialer strategy and Dialer Metric. Monitor all agents are logged into dialer system to assure agents logged into appropriate campaigns for each department group and to maximize utilization of agent productivity while logged into campaigns. Collaborate with IT and Process owners for Automation of processes leading to productivity Increase. Implement and execute approved dialer strategies. Ensure parity across sites for the processes / procedures / strategies implemented. Track daily activity closure and timelines. Ensure all approvals are in place for any change implemented in dialer strategy. Required to work in a 24*7 environment on rotati...

Overview Responsible for invoice processing daily on Nexus tool in Simple Bills to meet the business deliverables/service levels. Responsibilities Key invoices into invoice processing application daily Review data input for accuracy/completeness Meet the production & quality deliverables in line with departmental goals Able to learn new processes and tools in a fast-paced environment Communicate and document any abnormal issues to supervisors Other responsibilities may be assigned as needed basis by business Qualifications Graduate degree or equivalent; some college level accounting preferred Minimum 1-2 years of experience in the Invoice Processing Department Minimum 1 years' experience in ...