2922 Wfm Jobs - Page 43

Dear Applicants, We are hiring for WFM RTA Executive for Bangalore location work from office. Preferred someone can join in a week. Fresher's and non-relevant applicant experience kindly ignore! Job description RTA is responsible for managing and ensuring that the service level agreements for various programs are met. Main Responsibilities: Manage the call volume, daily attendance and program break schedules to ensure the correct number of agents at the right time. Assist with creation if metrics and targets for services Responsibilities and scope of work Collect information for RTM Collect relevant program information about KPIs/ Productivity (Expectations) Collect information about What if...

Key Responsibilities: Workforce Management: Monitor real-time queue performance and agent adherence. Forecast call volumes and staffing requirements using historical data. Prepare agent schedules and adjust intraday staffing as needed. Coordinate with operations to manage shrinkage, absenteeism, and staffing gaps. Support capacity planning and headcount analysis. MIS & Reporting: Create and maintain daily, weekly, and monthly reports (e.g., attendance, productivity, service level). Generate dashboards in Excel or Power BI for performance and staffing metrics. Automate reporting processes to improve accuracy and efficiency. Ensure data accuracy and timely report delivery to stakeholders. Expe...

Were Hiring Workforce Management (WFM) Professional We are looking for a proactive and experienced WFM Specialist with strong expertise in planning, scheduling, and reporting. If you have a passion for workforce management and the ability to lead with efficiency, wed love to connect with you! Role Requirements: 8+ years of experience in WFM (Scheduling/Reporting/Capacity Planning/Rostering/Attrition/RTA/Skrinkage/Forecasting) Strong knowledge of Excel & reporting tools Excellent communication skills with the ability to drive initiatives Post Graduate qualification Notice Period: Up to 30 days Work Mode & Location: Hybrid – Hinjewadi, Pune(Phase 2) 1-way cab drop provided If you meet the crit...

Monitor real-time agent performance, adherence, shrinkage, occupancy Create maintain schedules, rosters, forecasts to optimize resource allocation Track AHT, SLA, and productivity metrics Analyze call volume trends and prepare reports for leadership Required Candidate profile Coordinate with Ops, Training, HR teams to ensure smooth workforce planning Identify gaps and recommend corrective actions to meet business KPI Support capacity planning provide inputs for hiring Perks and benefits Perks and Benefits

We are seeking a motivated and detail-oriented Workforce Management (WFM) Executive to join our team. The ideal candidate will have hands-on experience in managing workforce operations, analyzing data, and ensuring seamless execution of daily tasks with a proactive mindset. Key Responsibilities: Monitor and manage workforce scheduling, attendance, and performance metrics. Prepare and analyze MIS reports to track productivity and forecast manpower needs. Work closely with RTA (Real-Time Adherence) and other operational teams to ensure smooth functioning. Use advanced Excel techniques (pivot tables, VLOOKUP, macros, etc.) for data analysis and reporting. Identify gaps and suggest improvements ...

About the Role: We are seeking a dynamic and experienced Workforce Management (WFM) Practice Manager to lead the implementation of UKGs WFM solutions for global customers. As the delivery lead, you will provide project oversight, foster impactful relationships, and ensure the successful execution of customer engagements. You will play a pivotal role in driving process improvements, maintaining high standards of service delivery, and mentoring a team of talented Solution and Integration Consultants. This position requires a balance of strategic leadership, operational excellence, and technical insight. Key Responsibilities Lead and mentor a team, ensuring the consistency and repeatability of ...

The Consultant is responsible for creating solutions for different UKG customers to meet their interfacing requirements with UKG's products in the Cloud environment. The interfacing requirements could be creating different kind of output files using Boomi or importing vendor files into UKG. The Consultant should have knowledge of the HCM/WFM product and Dell Boomi integration knowledge which will assist in creating these customised solutions. The successful candidate will utilize the defined implementation process to meet the established implementation milestones and targeted completion dates. They will work remotely to implement and support UKG customers and will work closely with the UKG P...

The Assoc Manager Integration Consulting leads a team of consultants building scalable and repeatable technical solutions focused on UKG customers and their ongoing integration needs. Through collaboration within different teams this role ensures integration need is addressed and resolved with a Customer First philosophy. The Assoc Manager is responsible for effectively deploying team resources to provide integrations in a timely and efficient manner, balancing the requirement for supportability with the customers need for customization. This individual will also be responsible for creating and sustaining a culture of highly engaged employees through the facilitation of development, continue...

We are seeking a highly motivated and experienced Senior Manager, Digital Solutions to join our team. The ideal candidate will have a strong background in Technology, Operations and possess exceptional skills in facilitating and overseeing product demos, ensuring successful roll-out and adoption, gathering feedback, and driving overall customer success. As a Senior Digital Success Manager, you will play a crucial role in driving customer satisfaction, retention, engagement with Operations, and revenue growth. Responsibilities: Serve as the primary point of contact for our customers, building strong relationships and understanding their business objectives, challenges, and requirements. Colla...

Job Title: Real-Time Analyst (RTA) Department: Workforce Management (WFM) Employment Type: Full-time Role Summary: The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues. This role serves as the first line of defense to ensure service levels and performance metrics are achieved, while supporting operations with timely and accurate reporting, issue escalation, and actionable insights. Key Responsibilities: A. Real-Time Monitoring & Queue Management Monitor real-time call, chat, or case queues to ensure service level goals are met consistent...

Hiring for WFM Manager ( Capacity Planning ) Should have relevant EXP into WFM - Capacity Planning & Team Handling 10+ Years of Exp Required = Upto 13 LPA WFO / Hyderabad Location Immediate Joiners

Job Description: We are seeking a motivated and detail-driven Workforce Management MIS Executive to join our team. The ideal candidate will have hands-on experience in workforce planning and reporting, advanced Excel skills, and the ability to communicate effectively with stakeholders. You will be responsible for analyzing workforce data, preparing reports, and supporting operational decisions with actionable insights. Key Responsibilities: Maintain and manage workforce data using advanced Excel features such as pivot tables, VLOOKUP, macros, and dashboards. Generate and distribute MIS reports covering attendance, workforce productivity, and other key metrics. Analyze data trends, identify g...

Job Title: Scheduler - Workforce Management (WFM) Department: WFM Job Summary: The Workforce Management Scheduler is responsible for optimizing staffing levels to meet service demands while ensuring compliance with company policies and regulations. This role involves analyzing claim volumes, forecasting and creating effective schedules for various teams to enhance productivity and efficiency. Key Responsibilities: Forecasting: Analyze historical data to forecast staffing needs and identify trends in call volumes, service requests and operational requirements. Scheduling: Develop and maintain efficient work schedules for staff based on forecasted demand, availability, and employee preferences...

In this position, the Associate Manager, Product Support is primarily responsible for a team of Product Support Representatives, who will assist customers with the use and usability of our application, troubleshooting and resolving issues while providing exceptional service. Ideally, this person will have domain knowledge in one or all of the following areas: Payroll, Time and Labor/Employee Scheduling, Human Resources, Tax, or Benefits. Primary/ Essential Duties and Key Responsibilities: Manage a team of highly engaged individuals tasked with providing front line Product Support to our UKG Pro customers Provide high level customer satisfaction to the UKG Pro and WFM customer base to ensure ...

The UKG Support Analyst will be responsible for providing tier 2 support to end-users of the UKG Pro Workforce Management (WFM) application. Success in this role requires a solid understanding of workforce management as well as payroll and timekeeping principles, coupled with expertise in the UKG Pro WFM application. The ability to efficiently troubleshoot issues and collaborate with team members is essential. Role Purpose: The UKG Support Analyst will ensure all reported issues within the UKG Pro WFM application are efficiently tracked, investigated, and resolved in a timely manner. This role will require regular interaction with end users requesting support and collaboration with super use...

ROLE: Analyst, Planning & Scheduling DESIGNATION: Analyst, Planning & Scheduling LOCATION: Bangalore YEARS OF EXPERIENCE: 4+Years Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role and Key Responsibilities: Schedulers will utilize the Workforce Management scheduling tool(eWFM) to administer the processing of individual clusters engineer teams weekly work schedules and to schedule training, and other special events for the engineer teams. Develo...

Job Description Education : Any Bachelors degree or higher. Experience : At least 6 years(s) of working experience WITH MIN 5+ years experience utilizing Contact Centre tools, metrics, models, and reporting to predict and ensure optimal performance across multiple contact channels and program groups. Roles & Responsibilities : Objective and responsibility. Build and maintain operational functions capacity plan. Headcount reconciliation - Coordinate the global use of the headcount forecasting system with a focus on data accuracy and key stakeholder understanding. Act as a point of contact. FTE Financial submission (which is done quarterly review on Cost). Manage capacity plan reviews with Ops...

Job Description Education : Any Bachelors degree or higher. Experience : At least 6 years(s) of working experience WITH MIN 5+ years experience utilizing Contact Centre tools, metrics, models, and reporting to predict and ensure optimal performance across multiple contact channels and program groups. Roles & Responsibilities : Objective and responsibility. Build and maintain operational functions capacity plan. Headcount reconciliation - Coordinate the global use of the headcount forecasting system with a focus on data accuracy and key stakeholder understanding. Act as a point of contact. FTE Financial submission (which is done quarterly review on Cost). Manage capacity plan reviews with Ops...

Job Description About the Role We are looking for a highly skilled and motivated Deputy Manager WFM Analytics to join our GPSS team. This role is designed for an individual contributor with strong analytical acumen, who can partner with business leaders to transform management ideas into meaningful insights, reports, and dashboards. The ideal candidate will have a strong foundation in advanced analytics, Excel (O365/2026), SQL, and report automation / enablement , with a passion for problem-solving and creating business impact through data. Key Responsibilities Analytics & Reporting Build, automate, and maintain integrated dashboards and interactive reports to support senior management decis...

Job Description Education: Any Graduate or Diploma. Experience: Minimum 5 years of relevant experience as a RTA. Roles & Responsibilities: Serve as a subject matter expert on the identification and interpretation of trends and insights with respect to the overall operational effectiveness of the business with respect to workforce planning. Develop actionable, proactive metrics that drive forecasting capabilities and strategic insights. Perform statistical analyses and forecasting techniques and glean critical insights and trends. Design reports, scorecards, dashboards and ad hoc analysis that deliver workforce insights and KPIs. Present relevant data trends and analysis findings in clear, su...

Job Description Education: Any Bachelor's Degree Experience: 4 - 5 years of experience in scheduling using WFM tools Such as Aspect, IEX, Genesys. Roles & Responsibilities: Team Management Manage team size of 3 - 5 WFM Analyst. Develop schedules that effectively deliver staffing levels that consistently achieve service level commitments. Manage non-productive time request process, ensure activities are planned without impacting SLAs. Multi-site/Geo scheduling and achieve Service Level commitments. Review and process scheduling change requests. Perform ongoing analysis of current staffing and efficiencies comparing them to current staffing requirements to ensure proper staffing in all skills ...

Education: Any Bachelor's Degree. Experience: Minimum 3 years of relevant experience as a RTA is Must. Roles & Responsibilities: Manages daily operation by assessing operational drivers (Staffing, Volume, AHT) and outcomes (SLA, ASA and ABAN%) and adjusts intraday schedule to meet service goals. Monitors intraday, makes decisions, provides sound judgement, and consults with operation team for recommendations to improve real time performance includes calling for OT/Time off. Role is offsite RTA monitoring. Produce Real time reports - Hourly/ Daily/ Weekly, Exception management. Preparing Dashboards in the CRM tools and should be well versed with skilling/Bulk skilling. Produce daily, biweekly...

Job Description Education: Any Graduate or Diploma Experience: Minimum 2 years of relevant experience as a RTA or International voice experience is mandatory Roles & Responsibilities: Manages daily operation by assessing operational drivers (Staffing, Volume, AHT) and outcomes (SLA, ASA and ABAN%) and adjusts intraday schedule to meet service goals. Manages engagement with client. Monitors intraday, makes decisions, provides sound judgement and consults with operation team for recommendations to improve real time performance includes calling for OT/Time off. Leads and executes week-ahead planning process and collaborate with operations to provide background and insight to tell the week in re...

Your Role As a WFM Lead, you will spearhead the Workforce Management function, driving strategic initiatives to ensure optimal staffing, scheduling, and resource planning across customer-facing operations. With a strong command of forecasting, performance analytics, and workforce strategy, you will play a pivotal role in enhancing service delivery, achieving operational targets, and supporting long-term business growth. This role requires a blend of strategic foresight and operational execution, along with the ability to collaborate across departments to align workforce plans with organizational goals. You will lead the adoption and optimization of advanced WFM technologies, ensure regulator...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...