3503 Wfm Jobs - Page 4

Role & responsibilities Collaborate with business leaders to align HR strategies with business objectives. Provide expert advice on HR policies, procedures, and programs to enhance employee performance. Implement talent management strategies, including recruitment, onboarding, and development of talent. Drive performance management processes, supporting leaders in setting objectives and providing feedback. Lead employee engagement initiatives to foster a positive workplace culture and enhance job satisfaction. Analyze HR metrics and trends to identify areas for improvement and inform decision-making. Act as a trusted advisor to employees and management, addressing HR inquiries and resolving ...

Must have Min 7+yrs exp in WFM Forecasting role. Demand Forecasting exp is must. Commannd Center WFM International BPO. US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

WALK-IN DRIVE WFM POSITIONS Sagility India Healthcare Date: 16th Dec 2025 Time: 11:00 PM to 4:00 PM Venue: Sagility India Private Limited Surya tech Park,100 Outer ring Road, Electronics City Phase 1, Electronic City,Bengaluru, Karnataka 560100 Open Positions: 10 RTA /WFM Senior Analyst & Specialist Scheduler Specialist Planning Specialist Reporting Analyst AM- RTA Job Type: Full-Time Eligibility Criteria: Graduate in any discipline (mandatory) Minimum 1-5years of relevant experience as a RTA (preferred) 2yrs of experience in Reporting (Advanced Excel, Power BI )preferred for Reporting Specialist 2years of experience in WFM planning and scheduling will be preferred for Scheduler Specialist a...

Role & responsibilities Assist in the development and execution of talent management strategies to support business objectives. Coordinate and facilitate training and development programs for employees. Conduct assessments to identify talent needs and gaps within the organization. Support the performance management cycle by providing tools and guidance to managers. Implement employee engagement initiatives to improve morale and retention rates. Collaborate with senior leadership to identify high-potential employees and create succession plans. Analyze and report on HR metrics related to talent management and employee development. Preferred candidate profile Master's degree in Human Resources...

Seeking a skilled On-Device ML Engineer strong in Python, NumPy, Pandas, and data visualization Must have expertise in PyTorch or TensorFlow for model training and exporting, with a proven track record of converting models to formats like ONNX, TFLite, and Core ML Responsibilities include designing and deploying models for vision, NLP, and audio tasks onto mobile platforms (Android, iOS, Flutter), optimizing performance via NDK/C++, and profiling acceleration on various hardware (CPU/GPU/TPU) Familiarity with platforms like Google Colab and Amazon SageMaker is essential.

Looking for WFM Scheduler- Hyderabad. Please send cvs who are immediate joiner.

Role Overview: As a Solution Consultant at UKG, you will play a pivotal role in delivering superior workforce management solutions to our clients. You will be accountable for your own success, utilizing your knowledge of workforce management software to implement solutions that maximize benefits for our customers. Your superior communication and presentation skills, coupled with your ability to manage complex environments and client relationships, will ensure your success in this role. Key Responsibilities: - Documentation: Collect, analyze, validate, and document business requirements, creating detailed technical specifications for the implementation team. - Build and Configuration: Build a...

As a Contact Center Solution / Technology Architect with hands-on experience, your role will involve assessing the current contact center architecture and designing a migration roadmap to a CCaaS platform. You will be responsible for recommending solution architecture for platform modernization and identifying opportunities to enhance customer experience using AI technologies such as intent detection, virtual assistants, predictive routing, and sentiment analysis. Key Responsibilities: - Proficiency in contact center technologies including on-premises and CCaaS - Deep knowledge of call flows, IVR, skill-based routing, omnichannel servicing, and customer journey orchestration - Knowledge of R...

This position is part of the Client's Workforce Management Team within the Customer Experience Group where we strive "to improve the customer experience and reduce expenses, by applying WFM concepts and best practices that optimize forecasting, scheduling and resource utilization at a holistic level." This role will assist in scheduling Customer Care agents to the arrival pattern of calls. Additionally, there is real time monitoring of Service Levels, schedule efficiency and other Phone and Messaging KPIs, generating insights, reports, identify root cause for performance gaps and propose solutions for in house and partner operations. What you will do Monitor real time data and make \ recomme...

Job Description: RTA Key Responsibilities: Intraday Monitoring & Management: Monitor real-time queues, agent status, and call volumes across multiple healthcare processes. Proactively identify service level risks and take corrective actions to minimize impact. Assign cases to agents efficiently and monitor real-time coverage to ensure timely completion of all assigned cases. Track case progress in real time to ensure adherence to turnaround time (TAT) and service level agreements (SLAs). Coordinate with team leads to addressing any coverage gaps or delays. Adherence & Schedule Compliance: Track agent adherence to schedules and escalate deviations to team leads or operations. Manage real-time...

As a WFM - MIS Executive, you will be responsible for providing support and maintenance to existing management information systems (MIS). Your key responsibilities will include: - Demonstrating good knowledge of RTA WFM, Macros, Attrition Reports, and Shrinkage. - Creating and maintaining management reports, including end-of-month, quarterly, and annual reports used by various departments. - Automating and scheduling report generation processes. - Maintaining a Business Analytics program for internal users. - Establishing a process for management to request reports and support. - Participating in product development and implementation. - Ensuring regular data backup procedures are in place. ...

Role Overview: You will be joining Iskraemeco by Kaynes Technology as an experienced NOMC Executive in Trivandrum, Kerala. Your role will require 2 to 5 years of experience in smart metering services and NOMC operations. As a local candidate, having knowledge of the Malayalam language will be advantageous. Key Responsibilities: - Operate Smart metering products including HES, WFM & MDMS. - Handle events & alerts, and manage incidents. - Engage in network operations and monitoring center activities. - Manage SLAs effectively. - Provide technical support, conduct testing & validation of smart metering products. - Resolve disputes and coordinate with field staff. Qualification Required: - Diplo...

Experience Range: 6-13 Years of industry exp (min 4 years in WFM & Kronos/UKG Pro WFM/UKG Dimension/Infor/Dayforce) Qualification: BE/Btech/Any equivalent Bachelor's degree Role Overview: As a Sr. Solution Consultant you will play a pivotal role in delivering superior workforce management solutions to our clients. You will be accountable for your own success, utilizing your expert knowledge of workforce management software to design and implement solutions that maximize benefits for our customers. Your superior communication and presentation skills, coupled with your ability to manage complex environments and client relationships, will ensure your success in this role. Key Responsibilities: ...

Roles & Responsibilities: The interfacing requirements would be creating different kind of repeatable and highly configurable Integration platforms and BPM Activiti workflows and creating automated test scripts to test the integrations Should have in-depth knowledge of the Boomi/Mulesoft/Workday/Sterling integration and some knowledge of related tools like Postman which will assist in creating these customized and repeatable solutions. You will utilize the defined implementation process to meet the established implementation milestones and targeted completion dates. Understanding the requirements from the product managers and creating functional requirement document enlisting detailed user s...

Real-TimeRole & responsibilities WFM Analyst POSITION GENERAL DUTIES AND TASKS :Real Time Management Preparation of break schedule Preparation of schedule forecasting Good MS Office skiils (MS Excel, PowerPoint, Outlook) Good communication skills Preferred candidate profile Perks and benefits

EY- Global Delivery Services (GDS) People Consulting (PC) – Work Force Management (WFM) – Manager Managing global workforce in today’s fast changing and highly disrupted environment is becoming increasingly complex. As member of our GDS PC practice, you’ll be part of a team that support clients in aligning their HR function with the Organizational plans while keeping employee experience as one of the core considerations. When you join us, you will gain cross functional, multi industry and a truly global work experience to take your career in the right direction. The opportunity We are looking for Managers with expertise in Workforce Management to join the GDS PC team. This is a fantastic opp...

SUMMARY Max CTC : 21,330 Work Timings : US Shift/ Night Shift Contract Duration : 6 months Work location : CDC 5,Shollinganallur Important Pointers Candidate should be flexible to WFO Should be comfortable in International Voice Process. English communication should be excellent. Retention Bonus will be paid as follows 3months 5,000 3+6months -10,000 3+6+6months 10,000 Requirements Any Non Technical Graduates with Good communication skill Eligible. No PG and BE / BTECH Graduate is Eligible Should be able to Speak & Write good English with proper punctuation & grammar. Benefits PF,ESI BOTH WAY CAB(Pickup and drop will be provided) Work From office

Role Overview: As a Contact Centre Data and AI Architect, your primary responsibility will be to utilize your in-depth knowledge of Genesys and Five9 data ecosystem for supporting the migration of contact centers to CCaaS. You will play a crucial role in developing data solutions around this migration by defining a data strategy to migrate historical and real-time data to the cloud with minimal disruption to downstream systems. Collaboration with data architects will be essential to ensure reporting continuity and regulatory compliance. Your expertise will be pivotal in identifying opportunities to enhance customer experience through AI technologies such as intent detection, virtual assistan...

Role & Responsibilities The Senior Dialer Manager serves as the strategic lead for dialer governance, portfolio optimization, and execution excellence across the entire DMS (Delinquency Management Services) landscape. The role is accountable for designing enterprise-wide dialer strategies, ensuring regulatory alignment, driving advanced analytics, and influencing long-term collections outcomes. This position requires a deep understanding of collections behavior, predictive technologies, regulatory frameworks, and large-scale performance management. It plays a pivotal leadership role, partnering closely with senior management, technology, and risk teams to shape and deliver dialer-driven busi...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported...

Greetings from V2Soft! We are looking or Strong US HRBP for Bangalore Location. Role : US HRBP Location : Bangalore Mode : Work From office Experience : 10 - 20 years Skills Needed : US HRBP, US Labor laws, US leave Policy, US HR Operations, US HR Systems, i9 Verification, 1099 Compliance, DEI Role & responsibilities : Work Hours: U.S. Eastern or Pacific Time Zone Experience: 10+ years in HR, with 5+ years in U.S.-based HR operations Preferred: Candidates who have worked in the U.S. and relocated to India Role Overview We are seeking a strategic and empathetic HR Business Partner to support our U.S. operations from India. This role is ideal for a seasoned HR professional who understands the ...

Role Purpose We are seeking a detail-oriented and analytical Sales Analyst to join our team in the consumer products sector. This role is critical in supporting our sales operations through effective campaign management and data analysis. The ideal candidate will have strong technical proficiency, particularly in Excel and Microsoft Office, and experience working with outbound diallers and reporting tools. Key. Accountabilities Administer outbound dialler operations, including uploading and scheduling campaigns under direction of the Onshore CX team Monitor dialler performance and extract relevant data for analysis and reporting. Create and maintain sales reports and dashboards to track camp...

Workforce Management Analyst Job Summary The Workforce Management (WFM) Analyst Inbound Operations is responsible for ensuring that staffing levels and schedules are optimized to meet service level and productivity goals. This role focuses on forecasting, scheduling, real-time management, and performance reporting to support efficient call centre operations. Key Responsibilities 1. Forecasting & Capacity Planning Analyze historical call data, trends, and business drivers to forecast inbound call volumes and staffing needs. Develop short-term, mid-term, and long-term capacity plans in line with business growth and seasonal variations. ¢ Maintain and update headcount and capacity plans in coor...

Role & responsibilities :- Lead the MIS & Workforce Management (WFM) function for multiple clients, driving reporting accuracy, forecasting efficiency, and operational excellence. Oversee a team of analysts and supervisors to deliver insightful data, meet KPIs/SLAs, and support business decision-making. Partner with Operations and Clients to ensure performance, productivity, and financial goals are achieved through data-driven strategies. Job Description : Heads a team of WFM/MIS Supervisors and/or MIS Analysts to support Operations Essential Duties & Responsibilities: Responsible for MIS & WFM Reporting & Service Delivery to Internal & External Customers Manages a MIS team for 3 to 5 client...

Hiring For WFM-MIS Experience 2+years in WFM-MIS Qualification- Graduation required Package upto 6LPA Location- Hyderabad Working days- 5 days working & US Shift For more Info Priyanka 9366772439 mail id- priyanka@manningconsulting.in