2823 Wfm Jobs - Page 4

We are seeking an experienced SAP SuccessFactors Consultant with deep expertise in Workforce Planning (WFP) and Workforce Analytics (WFA) along with hands-on experience in BIRT reporting. The ideal candidate will help design and implement data-driven workforce strategies, deliver advanced analytics, and support customized reporting solutions using SAP tools. Key Responsibilities : - Lead and support the implementation, configuration, and maintenance of SAP SuccessFactors Workforce Planning & Analytics modules - Gather business requirements and design scalable solutions to support strategic workforce planning, headcount forecasting, and HR analytics - Develop, enhance, and maintain BIRT repor...

Analyze and interpret complex data sets to inform business decisions. Develop and implement effective workforce management strategies. Collaborate with cross-functional teams to achieve organizational goals Provide expert advice on workforce planning Required Candidate profile Strong understanding of workforce management principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment. Strong communication

Analyze and interpret complex data sets to inform business decisions. Develop and implement effective workforce management strategies. Collaborate with cross-functional teams to achieve organizational goals. Required Candidate profile Strong understanding of workforce management principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment.

We are seeking an experienced SAP SuccessFactors Consultant with deep expertise in Workforce Planning (WFP) and Workforce Analytics (WFA) along with hands-on experience in BIRT reporting. The ideal candidate will help design and implement data-driven workforce strategies, deliver advanced analytics, and support customized reporting solutions using SAP tools. Key Responsibilities : - Lead and support the implementation, configuration, and maintenance of SAP SuccessFactors Workforce Planning & Analytics modules - Gather business requirements and design scalable solutions to support strategic workforce planning, headcount forecasting, and HR analytics - Develop, enhance, and maintain BIRT repor...

Blue-Collar Recruitment Lead and manage the hiring process for blue-collar roles (e.g., warehouse, production workers). Training & Development Identify training needs for both blue-collar and white-collar employees and support skill development. Performance Management Guide managers in performance reviews, goal setting, and addressing performance issues. Compensation & Benefits Collaborate on competitive compensation and benefits strategies for both workforce groups.

We are seeking an experienced SAP SuccessFactors Consultant with deep expertise in Workforce Planning (WFP) and Workforce Analytics (WFA) along with hands-on experience in BIRT reporting. The ideal candidate will help design and implement data-driven workforce strategies, deliver advanced analytics, and support customized reporting solutions using SAP tools. Key Responsibilities : - Lead and support the implementation, configuration, and maintenance of SAP SuccessFactors Workforce Planning & Analytics modules - Gather business requirements and design scalable solutions to support strategic workforce planning, headcount forecasting, and HR analytics - Develop, enhance, and maintain BIRT repor...

We are seeking an experienced SAP SuccessFactors Consultant with deep expertise in Workforce Planning (WFP) and Workforce Analytics (WFA) along with hands-on experience in BIRT reporting. The ideal candidate will help design and implement data-driven workforce strategies, deliver advanced analytics, and support customized reporting solutions using SAP tools. Key Responsibilities : - Lead and support the implementation, configuration, and maintenance of SAP SuccessFactors Workforce Planning & Analytics modules - Gather business requirements and design scalable solutions to support strategic workforce planning, headcount forecasting, and HR analytics - Develop, enhance, and maintain BIRT repor...

We are seeking an experienced SAP SuccessFactors Consultant with deep expertise in Workforce Planning (WFP) and Workforce Analytics (WFA) along with hands-on experience in BIRT reporting. The ideal candidate will help design and implement data-driven workforce strategies, deliver advanced analytics, and support customized reporting solutions using SAP tools. Key Responsibilities : - Lead and support the implementation, configuration, and maintenance of SAP SuccessFactors Workforce Planning & Analytics modules - Gather business requirements and design scalable solutions to support strategic workforce planning, headcount forecasting, and HR analytics - Develop, enhance, and maintain BIRT repor...

We are seeking an experienced SAP SuccessFactors Consultant with deep expertise in Workforce Planning (WFP) and Workforce Analytics (WFA) along with hands-on experience in BIRT reporting. The ideal candidate will help design and implement data-driven workforce strategies, deliver advanced analytics, and support customized reporting solutions using SAP tools. Key Responsibilities : - Lead and support the implementation, configuration, and maintenance of SAP SuccessFactors Workforce Planning & Analytics modules - Gather business requirements and design scalable solutions to support strategic workforce planning, headcount forecasting, and HR analytics - Develop, enhance, and maintain BIRT repor...

We are seeking an experienced SAP SuccessFactors Consultant with deep expertise in Workforce Planning (WFP) and Workforce Analytics (WFA) along with hands-on experience in BIRT reporting. The ideal candidate will help design and implement data-driven workforce strategies, deliver advanced analytics, and support customized reporting solutions using SAP tools. Key Responsibilities : - Lead and support the implementation, configuration, and maintenance of SAP SuccessFactors Workforce Planning & Analytics modules - Gather business requirements and design scalable solutions to support strategic workforce planning, headcount forecasting, and HR analytics - Develop, enhance, and maintain BIRT repor...

We are seeking an experienced SAP SuccessFactors Consultant with deep expertise in Workforce Planning (WFP) and Workforce Analytics (WFA) along with hands-on experience in BIRT reporting. The ideal candidate will help design and implement data-driven workforce strategies, deliver advanced analytics, and support customized reporting solutions using SAP tools. Key Responsibilities : - Lead and support the implementation, configuration, and maintenance of SAP SuccessFactors Workforce Planning & Analytics modules - Gather business requirements and design scalable solutions to support strategic workforce planning, headcount forecasting, and HR analytics - Develop, enhance, and maintain BIRT repor...

We are seeking an experienced SAP SuccessFactors Consultant with deep expertise in Workforce Planning (WFP) and Workforce Analytics (WFA) along with hands-on experience in BIRT reporting. The ideal candidate will help design and implement data-driven workforce strategies, deliver advanced analytics, and support customized reporting solutions using SAP tools. Key Responsibilities : - Lead and support the implementation, configuration, and maintenance of SAP SuccessFactors Workforce Planning & Analytics modules - Gather business requirements and design scalable solutions to support strategic workforce planning, headcount forecasting, and HR analytics - Develop, enhance, and maintain BIRT repor...

As a CX Tech Solution Consultant, your role will involve collaborating with business leaders to define CX technology roadmaps aligned with strategic goals. You will design end-to-end architectures incorporating AI, ML, RPA, and cloud solutions to optimize customer engagement. It will be your responsibility to ensure that solutions are scalable, secure, and resilient, meeting industry best practices and compliance standards. You will also be required to develop business cases and recommend technology investments to enhance contact center efficiency and CX innovation. Your key responsibilities will include: - Leading CX transformation initiatives by introducing next-gen technologies such as AI...

Job Description: Monitor real-time call center operations using Genesis and Avaya. Ensure adherence to SLAs and KPIs to maintain service excellence. Manage agent schedules, break times, and shift adherence efficiently. Make real-time adjustments to optimize resource allocation. Generate and analyze performance reports to provide actionable insights. Collaborate with team leaders and managers to enhance operational efficiency.

Position Purpose The AM - Principal Lending Billing will be responsible for taking care of the Back Office operations Billing functions for Principal Lending business in Chennai Location. He or She is responsible to monitor the productivity of the processes, monitor and manage risks, people and overall governance of the department by efficiently channelizing the respective N-1s to provide high quality of service to the internal stakeholders, business and to the clients. He or She expected to drive strategic projects in the location by working efficiently with the Global stakeholders of other locations, to help in implementing global objectives. Responsibilities Direct Responsibilities Operat...

Job Description for Google Dialogflow Experience:- 3 Year to 8 Years Location:- PAN India Google Dialogflow (GDF) JD : 1. Experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment 2. Hands on Experience building Bots using Google DF Platform and integrate with Genesys PureCloud or any IVR system 3. Experience using Google DF and REST API for building the Bots 4. Working Experience in Google dialog workflows for interaction and routing 5. Development experience in Java, node.js would be must for Integration 6. Experience in integrating to Core platforms for Self-services in IVR, Bot etc., by developing REST API's using Node JS 7. Knowledge in ...

Good Experience in Contact Center Contact Center BA/SME (Genesys knowledge preferred) Main Responsibilities Responsible for working with business/product owner and gathering requirements Define HOOs, Skills, IVR prompts, priorities and other configuration details Define requirements around WFM and QM Consolidate and simplify IVR flows by optimizing flows Define best practices for prompts for chat and self-service Creating stories and sub tasks in Jira, attach documentation to stories Obtain approvals from product owners in timely manner Work with offshore developers and get requirements built Conduct workshops and present demos of work completed, gather feedback and update stories Work with ...

Role Title:WFM Analyst Location: Kolkata Immediate joinners Overview This role focuses on optimizing workforce planning, managing performance, and supporting operations within the utility or energy sector, using tools like Genesys and Salesforce. Required Candidate profile Key responsibilities include leading forecasting and scheduling activities, performing trend analysis, managing intraday performance, and monitoring outages.

We are looking for a skilled SAP Solution Architect with 9 to 12 years of experience. The ideal candidate will have expertise in designing and implementing SAP solutions, particularly in warehouse management. Roles and Responsibility Design and implement SAP solutions for clients. Collaborate with cross-functional teams to identify business requirements and develop solutions. Develop and maintain technical documentation for SAP implementations. Provide training and support to end-users on SAP solutions. Troubleshoot and resolve technical issues related to SAP implementations. Work closely with the sales team to understand customer needs and provide tailored solutions. Job Requirements Minimu...

Roles and Responsibility Design and implement SAP solutions for clients. Collaborate with cross-functional teams to identify business requirements and develop solutions. Develop and maintain technical documentation for SAP implementations. Provide training and support to end-users on SAP solutions. Troubleshoot and resolve technical issues related to SAP implementations. Work closely with the sales team to understand customer needs and provide tailored solutions. Job Requirements Minimum 9 years of experience in SAP solution architecture. Strong knowledge of SAP functional and configuration aspects, including LE WM or S4/Hana. Experience in Supply Chain related modules (SD, MM, LE, PP, SCM)....

Looking for a skilled Navision Technical Analyst with 6-10 years of experience to join our team. The ideal candidate will have strong technical skills and excellent communication abilities. Roles and Responsibility Provide technical support and execute projects, including development. Collaborate with cross-functional teams to deliver high-quality solutions. Analyze and resolve complex technical issues using expertise in Navision versions 2009, 2016, 2017, and 2018. Develop and maintain technical documentation for project delivery. Participate in code reviews and contribute to the improvement of the overall codebase quality. Stay up-to-date with industry trends and emerging technologies. Job...

Job Designation- Manager Operations Shift: 2 PM -11 PM IST Location: Delhi NCR, Bangalore this is a hybrid work opportunity. Insight at a Glance • 14,000+ engaged teammates globally with operations in 25 countries across the globe. • Received 35+ industry and partner awards in the past year • $9.2 billion in revenue • #20 on Fortunes World's Best Workplaces list • #14 on Forbes World's Best Employers in IT 2023 • #23 on Forbes Best Employers for Women in IT- 2023 We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrato...

On time Operators deputation Skilled operator’s deputation based on Order Operators Compliance documents Breakdown due to Operators Machine log sheet record Operators availability Operators Onboarding & Documentation Required Candidate profile Operators IPAF, SHEQ & operation skill Training Operator Hiring & Deployment at all the sites. cv@capitalplacemntservices.com

Requirements: Candidate should hold max 1.5 yrs of experience in RTA (WFM) Good communication skills Ability to work in different shifts 24*7 (Includes night shift) Experience / Relieving letter of previous two companies mandatory for an experienced candidate. Immediate joiners preferred Job Description Monitoring queue level performance and reporting any significant variations from volume forecast, AHT assumptions, and shrinkage factors Drive real time management performance for In-house contact centers and Vendors. Drive skilling and priority changes for In-house contact centers and Vendors Would constantly monitor, track, communicate and document real time floor activities in terms of adh...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Kronos Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationRoles and responsibilities:Collaborate with project teams and client stakeholders to support project delivery.Perform maintenance and configuration activities for Kronos modules such as accruals and timekeeper.Prior experience in supporting functional testing, integration testing and UAT preferred.Assisting the customer with testing, understanding the solution and hand h...