2922 Wfm Jobs - Page 39

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

We are looking for a motivated and detail-oriented individual to join our team as a Workforce Management (WFM) Executive. This entry-level role is ideal for fresh graduates or candidates with 1 year of experience. Good knowledge of Excel required. Required Candidate profile You will support real-time monitoring, scheduling, and reporting activities to ensure smooth business operations. B.Com OR BBA graduates only 0- 2 Years experience candidates can apply Perks and benefits Salary 2.5 to 3.5 LPA + upto 5k Incentives

Overview Will mainly work on developing dashboards and reports for the Workforce Management . They will work closely with internal and external stakeholders (Operations, Support groups,Clients Reporting Team, etc.) to make sure that correct and updated information on all dashboards and reports is available to the business at all times. Key Responsibilities Design performance efficient, impactful reports and visualizations for business and technical audiences Making large and/or complex data more accessible, understandable and usable Transforming, improving and integrating data, depending on the business requirements Responsible for data federation Create and maintain a reports' instruction m...

Roles and Responsibility Analyze real-time data to identify trends and patterns, providing insights to stakeholders. Develop and maintain databases and systems to track and analyze key performance indicators. Collaborate with cross-functional teams to implement process improvements and optimize business operations. Identify and mitigate risks associated with real-time analysis, ensuring data accuracy and integrity. Develop and deliver reports to senior management, highlighting key findings and recommendations. Stay up-to-date with industry trends and best practices in real-time analysis, applying this knowledge to improve processes. Job Requirements Strong analytical and problem-solving skil...

Locations : Hyderabad, Telangana, India Role ID 210812 Worker Type Regular Employee Studio/Department Fan Growth Work Model Hybrid Description Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. Workforce Management (WFM) Analyst Fan Care EAs Fan Care organization exists to help our fans get the most fun from their games. From onboarding new players to getting them back in the game when they have issues, we support...

At Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about. Responsibilities Perform consulting services for Business Central projects in the areas of documentation, configuration, testing, and issue tracking Work with clients and provide exceptional customer service and support on implementation. Develop and maintain relationships with clients, interact with the client project team regarding task status, and represent the company via formal and informal client contact Configure, customize, and test systems based on the customer requirements Develop and assist academy-led training with content and expertis...

Job TitleInfor WFM Administrator Responsibilities: System Configuration: Configure and maintain the Infor WFM system to meet the organization's workforce management needs. Customize settings, workflows, and business rules within the Infor WFM application User Support: Provide support to end-users by addressing inquiries, troubleshooting issues, and offering guidance on system usage. Conduct training sessions for new users and ongoing training for existing users. Integration: Collaborate with IT teams to integrate Infor WFM with other relevant systems, such as HR and payroll systems. Ensure data integrity and accuracy through effective integration processes. System Upgrades and Patch Manageme...

Roles and Responsibilities Manage day-to-day operations of the team, ensuring efficient scheduling and planning of resources. Develop and maintain accurate forecasts to ensure effective capacity planning and resource allocation. Collaborate with stakeholders to identify areas for improvement and implement process enhancements. Analyze data to optimize staffing levels, reduce costs, and improve customer satisfaction. Provide exceptional customer service by responding promptly to queries from customers. Desired Candidate Profile 0-3 years of experience in WFM Planning & Scheduling or related field (BPO/Call Centre). Strong understanding of Capacity Planning, RTA (Real-Time Analysis), and Sched...

Responsibilities: Support the accomplishment of all contracted service level targets/agreements. Manage monthly and ad-hoc agent coaching and feedback. Assist in daily, weekly, and monthly quality assurance activities. Provides day to day support to the team and handle first level escalations as they arise or are assigned. Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes. Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management. Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete th...

Position Overview: The Team Lead will be assisting in the day-to-day operations of the department contributing to the successful achievement of the teams goals and objectives. Responsibilities include handling complex chargeback cases, acting as a first level contact for escalations, and the monitoring of call & case workflows to meet service level/performance targets. The candidate will assist management in various sundry activities which include but are not limited to reporting, quality assurance, procedural development, and continuous learning and improvement activities. Position: Supervisor - Joint Recovery Processing (JRP)Position Status: Full Time Work from OfficeHours of Work: Busines...

6 Days Working (WFO) Office Timing: - 10 AM to 6PM Required Skills & Attribute Excellent Communication- Verbal & Written. Email Conversation. Phone Handling. Powerpoint Presentations meeting arrangement.

Immediate requirement of JAVA/Spring Boot developers with a Strong E-commerce background. Strong Java/J2EE and Aspect programming knowledge, Spring Boot application modules. Web services, data and REST APIs.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough unde...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Job Opening: Team Leader – Reliance Dark Store Location: [Kolkata] Salary: Budget role / As per market Joining: Immediate Shift: Rotational (Day/Night) Job Role: We are hiring Department Manager & Store Manager to manage daily operations in Reliance D ark Store . Your work will include: Handling a team of 10–15 workers Making sure all online orders are picked, packed & sent on time Checking stock regularly and keeping items arranged Informing manager if any item is finished or low Maintaining discipline and smooth work in the store Who Can Apply: Must have at least 1 year experience in a Dark Store like Blinkit / Instamart / Zepto/ Swiggy or any similar store Able to manage team and shift wo...

Well versed with demand validation, bench Management and fulfilment through internal sources. High responsiveness and ownership. Tenacity to follow up/follow through on assigned tasks/get work done. Ability to gain trust and partner with stakeholders to achieve the set goals/targets. Engage with stakeholders (Business/Delivery/Support Functions) in solutioning. Some appreciation of data and ability to draw inference from the same. Some appreciation of technology. Good negotiation, prioritization, communication and presentation skills. Working knowledge of excel.

The Security Operation Specialist has end-to-end responsibility for the physical and logical security of the Network/Services, OSS/SQM, and Infrastructure, as per the security policy, and manages the components of security services provided to Nokia customers' end users, within service levels agreed upon with those customers. You Have: Graduate or Master's in engineering withmore than 10 years of relevant experience in a combination of security operations (managed detection and response), threat intelligence, and threat hunting. Professional security management certification is desirable, such as Certified Information Systems Security Professional (CISSP), Certified Information Security Mana...

As a Business Manager, you will guide our Associate Business Managers, Key Account Managers, and Business Development Executives to drive growth across all categories. You will also work closely with the Category Marketing teams and coordinate with functions such as product, supplier growth, user growth, and Fulfillment & Experience. We focus on personal growth and fun at work just as much as we do on working hard. That is why, we have regular 1-1s, monthly outings, and timely rewards and recognitions. About the Role As a Business Manager, you will manage both the demand and supply sides of the business. You will also ensure all the best prices and choices are showcased on the app to the cus...

About the Team Meesho is the most downloaded e-commerce app in India. And, as the Business team, we have the most bragging rights to this claim. Why? Because we hold end-to-end responsibility to launch and scale up categories, by ensuring the right selection, competitive pricing, and conversion. And we take this job very seriously. As a Business Manager, you will guide our Associate Business Managers, Key Account Managers, and Business Development Executives to drive growth across all categories. You will also work closely with the Category Marketing teams and coordinate with functions such as product, supplier growth, user growth, and Fulfillment & Experience. We focus on personal growth an...

As a Business Manager, you will guide our Associate Business Managers, Key Account Managers, and Business Development Executives to drive growth across all categories. You will also work closely with the Category Marketing teams and coordinate with functions such as product, supplier growth, user growth, and Fulfillment & Experience. We focus on personal growth and fun at work just as much as we do on working hard. That is why, we have regular 1-1s, monthly outings, and timely rewards and recognitions. About the Role As a Business Manager, you will manage both the demand and supply sides of the business. You will also ensure all the best prices and choices are showcased on the app to the cus...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...