3503 Wfm Jobs - Page 3

Purpose/Objective 1. This position is responsible for providing technical services to end users & conducting product promotion/demand generation activities in the assigned territory. 2. This position also involves knowledge sharing/engagement activities with the influencers like contractors & engineers for increasing the brand recommendation & implementation of influencer engagement programs. Key Responsibilities of Role 1. Providing regular input to the Regional Technical Service Manager – RTSM 2. Provide Customer Service to end customers in the designated districts 3. Track and report quality of company products through on site tests and market sampling 4. Collect independent feedback from...

Purpose/Objective The WFM Specialist-SM is responsible for supporting the implementation, optimization, and maintenance of Workforce Management (WFM) systems in field operations. This role ensures seamless coordination between on-ground teams and digital applications to enhance efficiency, data accuracy, and task allocation. By leveraging technology and process improvements, the WFM Team Member contributes to achieving operational excellence, optimizing resource utilization, and aligning field operations with organizational objectives. The role also focuses on troubleshooting field application issues, providing training to field staff, and ensuring compliance with established workflows and q...

Minimum 8 Years+ exp. in WFM (Capacity Planning & Scheduling) Location - Bangalore Graduate/MBA Budget - Upto 15 LPA 5 Days/Cabs Work from Office Notice Period - Immediate Joiner or Max 30 Days call shweta-9999309521 Required Candidate profile call shweta-9999309521 shwetaa.imaginators@gmail.com

Min3-7 years of progressive experience in RTAs, with a proven track record of success in leading teams and driving operational excellence MOHALI LOCATION CALL VIKAS AT 8527840989 vikasimaginators@gmail.com Required Candidate profile Good knowledge of workforce management principles, methodologies, and best practices, preferably in the BPO industry. Proficiency in workforce management tools, and data analysis techniques.

Tactical planning, MS Excel, Real time analysis, WFM systems (e.g. Aspect & CMS), Excellent planning, organizational and analytical skills 3-5 years of scheduling / planning exp Shift - US Shift Excellent Communication Skills Required Candidate profile Mode of work – Hybrid, 5 days a month from office

Role & responsibilities Experience : 3+yrs to 8yrs JOB DESCRIPTION Hands on experience in performing payroll support activities Ceridian experience (WFM and/or Payroll module) highly desired Ability to manage deadlines and prioritize workload Excellent communication skills to work effectively with internal customers Strong attention to detail with ability to consistently follow policies and procedures Continuous improvement mindset Perform daily, weekly, and monthly payroll support tasks per agreed upon task list Support attendance tracking, corrections, and reporting Enter pay adjustments into Quick Entry Audit and verify payments on a bi-weekly basis HR Data Entry & Audits Perform data upd...

Role : WFM - Specialist - RTA Years of experience: 1+ Years Location: Nashik Work Mode: Work from Office Responsibilities: Manages daily operation by assessing operational drivers (Staffing, Volume, AHT) and outcomes (SLA, ASA and ABAN%) and adjusts intraday schedule to meet service goals. Monitors intraday, makes decisions, provides sound judgement, and consults with operation team for recommendations to improve real time performance includes calling for OT/Time off. Produce Real time reports - Hourly/ Daily/ Weekly, Exception management. Preparing Dashboards in the CRM tools and should be well versed with skilling/Bulk skilling. Produce daily, biweekly, and monthly reports to ensure adhere...

About The Role Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Infor WFM Workbrain Good to have skills : Oracle HCM Cloud Payroll Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Time keeping and scheduling solution; 10-20 % of AMS volume will need to be supported by vendor (estimated 30% of a full-time with Workbrain and J...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Contact Center Technology Implementation Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Role :- Senior NICE CXone Migration & Transformation Specialist We are seeking an experienced Senior NICE CXone Migration & Tr...

Job Title - GN - SONG - Service - Nice CX o ne - Consultant Management Level 0 9 / Consultant Location Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills Customer Experience Management Good to have skills CCaaS , Nice CXone Experience Minimum 6 + year s of experience is required Educational Qualification B-Tech/BE/MCA/ MBA/PGDM from a tier 1 or 2 is preferred Job Summary You will collaborate closely with our clients as a consulting professional, helping to design, build, and implement strategic initiatives that enhance customer service operations and elevate the overall customer experience. Leveraging industry expertise and cutting-edge technologies, you will play a key r...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availabil...

About The Role Project Role : Technology Consulting Practitioner Project Role Description : Advises, leads and works on high impact activities within the systems development lifecycle, and provides advisory work for the IT function itself. Must have skills : Infor WFM Workbrain Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Consulting Practitioner, you will engage in high-impact activities throughout the systems development lifecycle. Your typical day will involve advising and leading teams, collaborating with various stakeholders, and providing strategic insights to enhance the IT functio...

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace th...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countr...

About The Role Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful...

We are looking for a skilled professional to join our team as an Assistant Manager WFM in HGS Ltd. The ideal candidate will have a strong background in workforce management and excellent leadership skills. Roles and Responsibility Manage and oversee the workforce management team to ensure efficient operations. Develop and implement strategies to improve productivity and reduce costs. Analyze data and metrics to identify trends and areas for improvement. Collaborate with cross-functional teams to align with business objectives. Provide training and coaching to team members to enhance their skills. Monitor and control attrition rates to maintain a high-performing team. Job Requirements Proven ...

- 710 years in QA roles, with at least 5 years in UKG/Kronos WFM projects. - Experience in leading QA teams and managing client-facing testing engagements. Technical Skills: - Strong knowledge of UKG WFM Pro modules and configurations. - Hands-on experience with test automation tools and frameworks. - Familiarity with UKG reporting tools and data validation techniques. Soft Skills: - Excellent communication and stakeholder management skills. - Strong analytical and problem-solving abilities. - Ability to work independently and in cross-functional teams.V WFM Kronos with Dell Bommi Role 1 : UKG Pro Consultant Location : India (Hybrid) JD:- 6-8 years of experience with UKG Pro (or similar work...

Minimum 8 Years+ exp. in WFM (Capacity Planning & Scheduling) Location - Bangalore Graduate/MBA Budget - Upto 15 LPA 5 Days/Cabs Work from Office Notice Period - Immediate Joiner or Max 30 Days Please call - 9999869475

SUMMARY Max CTC : 21,330 Work Timings : US Shift/ Night Shift Contract Duration : 6 months Work location : CDC 5,Shollinganallur Important Pointers Candidate should be flexible to WFO Should be comfortable in International Voice Process. English communication should be excellent. Retention Bonus will be paid as follows 3months 5,000 3+6months -10,000 3+6+6months 10,000 Requirements Any Non Technical Graduates with Good communication skill Eligible. No PG and BE / BTECH Graduate is Eligible Should be able to Speak & Write good English with proper punctuation & grammar. Benefits PF,ESI BOTH WAY CAB(Pickup and drop will be provided) Work From office

Purpose/Objective 1. This position is responsible for providing technical services to end users & conducting product promotion/demand generation activities in the assigned territory. 2. This position also involves knowledge sharing/engagement activities with the influencers like contractors & engineers for increasing the brand recommendation & implementation of influencer engagement programs. Key Responsibilities of Role 1. Providing regular input to the Regional Technical Service Manager – RTSM 2. Provide Customer Service to end customers in the designated districts 3. Track and report quality of company products through on site tests and market sampling 4. Collect independent feedback from...

Manage end-to-end WFM operations: Forecasting, Capacity Planning, Scheduling, and RTA Develop and maintain SQL queries for WFM reporting and data analysis Create and enhance VBA-based automation tools for RTA, scheduling, and MIS Required Candidate profile 5–8 years of experience in BPO Workforce Management Strong hands-on experience with SQL & Advanced Excel / VBA Proven experience in RTA profile automation (IEX, NICE, Verint, Aspect) preferred

Key Responsibilities: The Senior Workforce Management Analyst is responsible for the daily efforts to provide a great customer and employee experience by effectively delivering real-time (intra-day) management with the purpose of optimizing resources to achieve business objectives. Key functional responsibility includes the ability to demonstrate a strong understanding of how planning/forecasting staffing requirements translate to the creation of optimal schedules and real-time (intra-day) management to support multi-department contact center operations. The ability to create forecasting and scheduling to that forecast is crucial. This position requires some evening and weekend availability ...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...