1075 Wfm Jobs - Page 28

Provides advanced level knowledge of the UKG (legacy Kronos) Dimensions or Workforce Central system and the following modules: Timekeeper and Accruals, Leave and/or Attendance, Scheduling. Collaborate and work with team & provide solutions for complex enhancements. Leads all aspects of workforce management configurations, modifications and upgrades of time and attendance initiatives, design, development and support. Facilitates complex working sessions for both internal and client teams, including defining strategic objectives and tailors these to meet client specific needs as necessary. Analyzes complex data or facts and summarizes and presents findings in a compelling way. Qualification Minimum of 5 years of experience with UKG Dimensions. Modules: Timekeeper and Accruals, Leave and/or Attendance, Scheduling. Certified in UKG Dimensions Timekeeping module, with at least 5 years of related experience Able to handle escalated issues, understand client needs and tailor solutions and responses to meet these needs Ability to analyze complex data or facts, summarize findings, and present results in a compelling way Leave & Attendance Maintenance, Timekeeping, Kronos, Scheduling, Ukg Dimensions

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service deliveryEntry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity - Grade Specific Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service deliveryEntry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity Skills (competencies)

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service delivery - Grade Specific Operating in at Junior Mid Junior level in a Finance support/professional roleOperating as a Finance specialist supporting small and medium sized finance exercisesWill be building skills for a more specialized Finance service.May start to manage others.Manage working relationships with stakeholders for the business areas supportedAble to act on own initiative but will require supervision Skills (competencies)

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Client¢s Financial Controllers) and performing the reconciliations. - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity Skills (competencies)

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Client¢s Financial Controllers) and performing the reconciliations. - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Field EngineerO&M Job Level/ Designation Manager - BSS O&M Function / Department Technology/Field Operation (RAN & MW) Location Bulandsahar (Meerut Zone) Job Purpose Managing cell site including BTS/MW/BSC/RNC for field level operational activities Key Result Areas/Accountabilities To work on maintaining the 99.95% RAN Network Availability, 100% MW nodes are visibility to NOC & other MW NW KPIs within target. Adherence to Operational (Preventive maintenance, SAP & NSS) & SNOC processes (Ticketing & WFM). To carry outcell site/MW/BSC/RNCsite field level operational activities & fault rectificationin strict compliance with the VIL operations guidelines to meet defined Service level KPIs. Record keeping / NSS update &periodic Auditon change in inventory & Spares movement On time Preventive Maintenance, raising issues to IPs & maintaining IP environmental requirements as per OEM specifications. Ensure faults are not repeating. Coordination with infra partners on maintaining the upkeep of the infra equipment so as to protect active equipment. Integration & Commissioning of BTS & M/W sites including external alarms. Coordinationwith Vendor, SME,Optical, IP/MPLS& SNOC Team for site installation & various operational / troubleshooting activities. Responsible for supervising, Site AT / configuration and commissioning of new base station sites and MW hops. Implementing Site related physical / configuration changes within defined timelines for coverage or performance requirements. Maintain Sites & Nodes alarm free while addressing SA alarms on priority. Check SNOC reports / trends for Alarm clearance & fault rectification purpose Support Zonal / circle level IP & OEM governance and various operational activity progress / special project tracking Support for New feature / Pilot in respective territory. Train off role team on process, technology knowledge transfer & to give configuration / troubleshooting support. Core Competencies, Knowledge, Experience Well versed knowledge in Telecom equipment handling, Field deployed technology knowledge (Controller node, BTS & Microwave, Packet transport network, MPLS-TP etc.) along with Installation, commissioning, integration and troubleshooting knowledge of various OEM equipment. Basic knowledge of Passive Infra (SMPS/Battery Bank/DG/ACDB/DCDB, grounding) for cell sites. Knowledge on HSW and Safety compliance and implementation on daily work. Hands on experience of Test & Measurement equipment Must have technical / professional qualifications Experience: 6 - 8 Years. Qualification: B.Tech /B.E with equivalent Telecom. Qualification CCNA preferable Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

Job Title: MST (Manpower Supply Team Member) Location: Bengaluru, Hyderabad, Chennai Company: G4S Secure Solutions (India) Pvt. Ltd. Gross Salary: 25,000 per month Reporting To: Recruitment Manager Area Recruitment Lead Department: Recruitment & Operations – Guarding Services Job Overview: G4S Secure Solutions is seeking proactive and result-driven individuals to join its Recruitment division as MST (Manpower Supply Team) Members. The MST role is a field-intensive recruitment function responsible for sourcing, mobilizing, and onboarding 45+ security personnel (guards) every month, ensuring timely fulfillment of operational manpower requirements. Key Responsibilities: Field Recruitment: Identify and mobilize potential candidates (security guards) from local areas, villages, labour mandis, and referral networks. Sourcing Targets: Achieve a monthly recruitment target of minimum 45 guards, verified and deployed as per client requirements. Screening & Assessment: Conduct basic screening to ensure candidates meet the company's eligibility criteria (age, fitness, background, etc.). Documentation Support: Ensure timely collection and submission of required documents like ID proof, address proof, photos, and police verification records. Onboarding Coordination: Coordinate with the training team and operations staff for smooth onboarding, documentation, and deployment of candidates. MIS & Reporting: Maintain daily recruitment logs and provide weekly reports to the recruitment lead. Travel: Travel extensively within the Bengaluru city and surrounding regions for sourcing candidates. Brand Promotion: Represent the G4S brand professionally in the field, maintaining high standards of integrity and engagement. Referral Networks: Build a reliable network of field informants, contractors, ex-servicemen, and agents to create continuous manpower supply pipelines. Required Qualifications & Skills: Education: Minimum 10th pass; higher secondary or graduate preferred. Experience: Minimum 1 year in field recruitment, labour supply, security agency operations, or similar manpower-intensive industries. Experience in sourcing blue-collar workforce is an added advantage. Language Skills: Ability to speak and understand Kannada, Hindi, and basic English. Mobility: Must be comfortable with fieldwork, travelling daily within and around Bengaluru. Technology: Basic smartphone knowledge for reporting and WhatsApp communication. Interpersonal Skills: Good communication, negotiation, and convincing ability. Self-Motivated: Goal-oriented, target-driven attitude with ability to work independently. What We Offer: Fixed gross monthly salary of 25,000 Performance-based incentives for exceeding monthly targets Travel allowance as per company policy (if applicable) Mobile reimbursement (as per policy) Career growth opportunities in India’s leading security company Ideal Candidate Profile: An energetic recruiter or field executive who has experience working with blue-collar workforce supply and enjoys meeting targets. Someone who understands the dynamics of labour mobilization and is motivated by performance. To Apply: Name: Abhay Mulik Mobile: +91 9972877452 WhatsApp: +91 9113627282 Email: abhay.mulik@in.g4s.com

The role holder will support the Governance and Delivery Lead for Cyber Technology & Engineering with the following: Workforce strategy execution: location strategy, emerging talent demand / skills planning and ODA governance for the GBGF Workforce engagement : career path accelerator nominations, learning requirements, Year End promotions process, critical role succession planning, snapshot survey results, communications (e.g., town halls), senior role vacancy showcasing and DE&I initiatives Workforce Planning : manage COOs workforce plan, ensure workforce governance, accountable for data quality in Pioneer, offboarding and onboarding of contingent workers and management of open roles Workforce optimisation : plan workforce optimisations, manage delivery and risk in collaboration with local HR and regional teams Workforce data and insights: produce workforce FTE forecast, review data on D&I, attrition, tenured contractors and collaborate with managers and drive people metrics improvements within COO Consistent adherence to best practice model: Ensuring all workforce aligned resources across the GBGF adopt best practice as defined by the COO Central WF Pillar lead and GCIO COO Key Skills & Requirements: Advanced level of Microsoft Excel able to manipulate and analyse complex data, create pivots and translate data in a clear format for MI reporting Advanced level of Microsoft Power Point to create packs for Cyber leadership forums Administrative support with the Pioneer tool which is the golden source for Workforce management Collaborate with senior stakeholders Govern workforce matters for Cyber Technology & Engineering Working hours will need to be flexible to be aligned to UK hours

Role overview The Workforce Management (WFM) Assistant Manager plays a critical role in ensuring that an organization meets its business objectives through effective forecasting, capacity planning, scheduling, FTE calculation, and stakeholder management. This position demands a combination of analytical proficiency, strategic planning, and superior communication skills to align resources with business requirements. Responsibilities Forecasting Develop and maintain precise forecasting models to predict future demand and capacity requirements. Analyze historical data and market trends to accurately forecast future business needs. Collaborate with various departments to gather inputs and refine forecasts. Capacity Planning Design and implement capacity planning strategies to ensure optimal resource allocation. Monitor and adjust capacity plans in response to evolving business conditions and requirements. Collaborate closely with operations teams to balance workloads and resources efficiently. Scheduling Oversee the creation and management of detailed schedules to meet operational targets. Ensure that schedules are aligned with business goals and employee availability. Implement scheduling tools and techniques to enhance productivity and efficiency. FTE Calculation Utilize both linear methods and Erlang models to calculate FTE requirements with precision. Provide insights and recommendations based on FTE analysis to support decision-making processes. Perform regular reviews and updates of FTE calculations to align with business needs. Stakeholder Management Build and maintain robust relationships with key stakeholders across the organization. Communicate effectively with stakeholders to understand their needs and deliver appropriate solutions. Manage stakeholder expectations and ensure alignment with business objectives. Communication Exhibit excellent communication skills, both written and verbal, to convey complex information clearly and concisely. Prepare and present reports, analyses, and recommendations to senior management and other stakeholders. Facilitate effective communication channels within the team and across departments. Preferred candidate profile Experience with workforce management software and tools. Knowledge of industry best practices and trends in workforce planning and management. Leadership skills and the ability to mentor and guide junior team members. Adaptability and willingness to learn and implement new strategies and technologies. Early and immediate joiners will be preferred

Workforce management Experience: 1-4 Years Location: Kolkata Notice period: Immediate to 60 Days only Job description EY- Assurance Staff – Experience Management As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols. The opportunity We’re looking for candidates with knowledge and capability in terms of managing resources / manpower using different resource management and deployment tools within EY GDS Assurance. Your key responsibilities Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox management and fulfilling the scheduling requests coming through mails in defined TAT. Optimization of resource utilization through effective schedule management. Basic reporting and analysis. Skills and attributes for success Good verbal and written communication skills. Basic knowledge of MS Excel. Excellent teaming and interpersonal skills. Positive attitude and ability to excel under tight timelines. To qualify for the role, you must have Graduates with 1-3 years of relevant resource management/workforce management / exposure in General Operations with strong acumen in resource management preferred. Ideally, you’ll also have Basis knowledge on MS – Excel Ms - Office Interest in business and commerciality. What we look for A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be part of a market-leading, multi-disciplinary team in the only integrated global assurance business worldwide. Opportunity to work with EY GDS Assurance practices globally with leading businesses across a range of industries

Role: RTA || Bangalore Work From Office Bothn side cab Qualification: Any graduate Skills Required: Develop and maintain dashboards using tools like IEX or similar technologies. 3-8 years of experience in Real Time Analysis (RTA), Workforce Management (WFM), or related field. For more info connect at 8595717834

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Consultant, Kronos WFM Developer In this role, as a Kronos Consultant, you will work closely with other team members to ensure the maximum value of our clients. The primary objective for this role is to understand clients’ requirements and use expert knowledge and best practices to deliver solutions on time, within budget, and with exceptional quality. Also, as a Kronos Consultant you are responsible to Work with business users to have a real time problem and, craft the solution which really fits into client needs. Responsibilities • Experience implementing and configuring UKG Dimensions. • Work on creating Integrations using Api/Dell Boomi as per the client requirements. • Provide configuration and technical Support to clients experiencing issues with the WFM Application. • Gather information on the client's requirements. • Design and document the client's solution including business requirements, interface specifications and any other specifications required. • Provide configuration and technical Support to clients experiencing issues with the WFM Application. • Take ownership of issues and gaps between client requirement and the UKG product and work with other teams to resolve them. • Create training documentations/user guides, and knowledge base articles to educate users on utilizing the WFD Application effectively. • Support clients through the Different phases of testing till Go-live. • Investigate and analyze complex software issues reported by clients, ensuring accurate diagnosis and effective problem resolution. • Provide guidance on system setup, configuration changes, testing and new feature utilization to maximize productivity and enhance user experience. • Troubleshoot and resolve system errors, performance problems, and user inquiries. • Proactively work on any database related tasks/issues • Collaborate with internal teams, including development and quality assurance, to escalate and prioritize issues requiring advanced technical attention. • Create comprehensive documentation for troubleshooting common issues and maintaining accurate records of client interactions. • Perform Analysis and debugging existing database objects, stored procedures and updating them as per the user requirements. • Create SOPs and document the project related changes or tasks. Qualifications we seek in you! Minimum Qualifications / Skills • Any bachelor’s degree • Excellent written and verbal communication skills Preferred Qualifications/ Skills • Experience implementing and configuring Kronos Dimensions . • Experience in setting up integrations using Api’s/ Dell Boomi • Strong understanding of workforce management concepts, such as time and attendance, accruals, activities, scheduling, and payroll. • Experience in Creating custom SQL queries, Procedures, Functions, etc. • Proficient in performing system configurations, troubleshooting software issues, and testing. • Knowledge of developing and/or supporting interfaces using Kronos WIM for Workforce Central and Dell Boomi for Kronos Dimensions. • Ability to configure Kronos clocks. • Knowledge of Advanced Scheduler, Forecaster, Mobile, Analytics, Activities and other Workforce Central/Dimensions modules will be an added plus. • Excellent written and verbal communication skills and help understanding technical concepts to non-technical users. • Exceptional problem-solving skills to diagnose and resolve issues effectively. • Customer-focused mindset with a zeal for delivering outstanding customer service. • Ability to multitask, prioritize, and manage time efficiently in a fast-paced support environment. • Relevant certifications in UKG or related technologies are highly desirable. • Experience working independently without daily supervision. • Basic knowledge on SFTP, SMTP, DNS, SSL certificate installation is plus. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Leading BPO in BANGALORE Hiring for WFM RTA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills CTC UPTO 5.8LPA based on Last CTC Shifts 24*7 Looking for Immediate joiners// Candidates with Lesser Notice period Role and Key Responsibilities: The Lead WFM Analyst will act as a liaison between the Centralized and Site WFM teams. • The Lead WFM Analyst is responsible for team project organization, and site interaction, planning and expediting/verifying the overall success of WFM management functionalities. Initiates and manages all WFM communications between centralized and site teams, and leadership. • Preparation of daily / Weekly / Monthly MIS reports & presentations / decks • Preparing of schedules using Erlang for different queues across multiple locations • Resolve escalated issues and requests from site management • Root cause analysis of SLA deviations, action plan development and resolution • Monitor real-time queue, schedule adherence & attendance. • Key daily exception requests and update schedules • Cross-train with Scheduling Analyst • Optimize breaks the day of or day before the actual schedule • Schedule ADHOC intra-day training requests and update schedules • Produce and analyze daily efficiency reports (representative availability, access level etc.) • Attend centralized and/or site management meeting, as required Key Skills and knowledge: Required good communication skill. • Required good knowledge of MS Excel & Power point. • Proficiency with computers • Willing to work 24*7 • Candidate with Scheduling & Forecasting skill will be preferred. • Ability to handle pressure situations • Drive for self-learning and knowledge enhancement Experience Contact Centre Workforce Management experience • Ability to simplify complex operations into repeatable processes • Comfortable in fast-paced environment • Ability to make decision in time sensitive ambiguous situations Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Roles and Responsibilities Would act as the first point of contact for all service-related escalations occurring on account of issues such as call routing, technical outage, unscheduled absences, unscheduled breaks, forecast deviations etc. Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to plan and process defined. Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client & stakeholder requirements. Knowledge of trends and total demand and providing relevant inputs to WFM leadership, Client, and Ops Leadership Assist in detailing and documenting performance impacts to WFM leadership. Compares call forecasts with actual results to examine variances, proactively identifies scheduling gaps and offers solutions to solve them. Provides performance analysis to ensure accurate, timely reporting to support business decisions. Interaction with other departments to improve the performance indicators. Desired Candidate Profile Someone with a minimum of 15 months experience in WFM RTA domain. Flexible and willing to work 24*7 environment. Very good proficiency in MS excel. Any prior Workforce Management experience in Scheduling or Reporting will be an added advantage. Knowledge of Work force management software. Experience on Verint (WFM tool) or any other tool is a plus. Strong analytical and communication skills. Should know how to analyse performance data in real time. If you ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Role: Real Time Analyst Designation : Associate Location: Chennai (Ambit IT Park) Shifts: Flexible to work in Night Shifts Work Model: Work From Office Looking for immediate joiners only Job Description: Skills: Proficient in Excel. Strong analytical skills. Ability to prioritize and multitask. Strong interpersonal skills to build and foster stake holder relationships Excellent written and verbal communication skills. Proactive issue resolution skills and process improvement. Ability to positively interface with the Clients. In-depth knowledge of Project SLA metrics applicable to WPO. KPI: Real time queue management Idle management. Shrinkage management. Meet Project SLA. Provide RCA. Reporting Accuracy & Timeliness (Project & Associate Level). Accurate and Timely Exception Processing on IEX/EWFM. Client Escalation would be a Negative marker. Additional Initiatives: Hands on experience in any of the workforce Tools is an advantage.

Key Responsibility Areas: Workforce Management: Develop and maintain accurate workforce schedules to ensure optimal resource allocation. Monitor and analyze workforce performance metrics to identify trends and areas for improvement. Collaborate with department heads to forecast workforce requirements and adjust schedules accordingly. Manage real-time adherence and address any discrepancies in workforce scheduling. Assist in workforce planning and forecasting to align with business objectives.

Skill : Google Dialog Flow Developer/ Lead Location : Kochi Experience - 3 Years - 10 Years Job Description : 1. Experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment 2. Hands on Experience building Bots using Google DF Platform and integrate with Genesys PureCloud or any IVR system 3. Experience using Google DF and REST API for building the Bots 4. Working Experience in Google dialog workflows for interaction and routing 5. Development experience in Java, node.js would be must for Integration 6. Experience in integrating to Core platforms for Self-services in IVR, Bot etc., by developing REST API's using Node JS 7. Knowledge in Contact center technologies (including CRM and WFM) would be an added advantage 8. Experience in DevOps deployment pipes in MS Azure or AWS, would be must for this role 9. Experience in Agile frameworks, story boards, projects would be an added advantage 10. Knowledge on various components of Google CCAI.

Apply Now Job Title Analyst, Planning & Scheduling Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations, Role And Key Responsibilities Planning & Scheduling Managing WFM Personnel Manpower Planning, Scheduling, Transitioning new logos, Updating & maintaining master trackers Preparing and publishing periodic reviews for management Preparing PowerPoint and other presentations Forecasting knowledge and able to forecast basis different methodologies, Running scenarios and simulations basis requirement Data reporting to other departments like Finance, IT Operations etc Creating Interactive Dashboards for Client and Delivery Recognize and recommend operational and support improvements for the enterprise, Creating Schedules and lead the weekly scheduling performance review and provide recommendations, Administration of communication to and from Operations and other support departments, Collect, analyze and report historical center performance statistics, Understanding of Workload and HC calculations Perform financial evaluation using actual performance that involve relevant WFM metrics and contractual targets, Provide end to end analysis of financial assessment on weekly basis rolling up to the month, Create accruals for revenues that may have been possibly earned but are not yet recorded in the account, Perform trend analysis considering all relevant WFM metrics impacting the revenue on a weekly and monthly basis, Perform impact analysis of various operational metrics performances to understand the gap between actual / planned revenues at different stages of revenue life cycle, Calculate the positive and negative impact of compensated and non-compensated performance metrics on overall revenue, Perform various types of analysis around cost & revenue and create charts / reports as required by the business to present various comparative views for decision making Data collection from various data sources to be utilized in performing all key responsibilities and ad-hoc requests from the business, Key Skills & Knowledge Team handling and Contact Centre Workforce Management experience Extensive experience with WFM software Comfortable in fast-paced environment Ability to simplify complex operations into repeatable processes Ability to make decision in time sensitive ambiguous situations Knowledge of Contact Centre methodologies and operational principles Knowledge of IEX is essential Excellent communication skills Analytical Able to analyze data and draw insights High level of accuracy and attention to detail Innovative and able to influence Must have experience to handle Capacity Planner and Scheduling teams Education Qualification:Graduation Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities Location: IND Hyderabad Unit No 601 6th Flr Maximus Building 2A Mindspace Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Candidate should have minimum 2yrs of experience working as Real time analyst in a BPO Qualification - Graduate Shift - Rotational shifts Work Location - Bangalore / Hyderabad Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Kenedy @ 9620999035 for more details.

Job Summary: We are seeking a highly analytical and organized WFM Forecasting & Scheduling Manager to join Workforce Management Analytics team. This role is responsible for developing accurate short-term and long-term forecasts, building optimized agent schedules, and partnering with operations to ensure staffing aligns with service level goals and business needs. The ideal candidate will have experience in workforce planning, a solid understanding of WFM metrics, and hands-on experience using workforce management tools, particularly Genesys WFM . Roles and Responsibilities: Analyse historical data and business trends to develop accurate volume forecasts across all supported channels (voice, chat, email, etc.). Create short-term and long-term forecasts for workload, headcount, and staffing requirements. Build and maintain optimal agent schedules to meet forecasted demand and service level targets. Conduct "what-if" analysis to assess the impact of shrinkage, absenteeism, shift changes, and other factors on staffing and coverage. Partner with operations teams to gather input on business assumptions, upcoming events, and staffing changes. Monitor forecast accuracy and recommend adjustments as needed to optimize resource utilization. Provide daily, weekly, and monthly reporting on forecast vs. actual performance, schedule efficiency, and adherence to staffing plans. Use the WFM tool (e.g., Genesys WFM mandatory) to develop, publish, and manage schedules. Support new hire onboarding plans and manage capacity planning inputs for business growth or change initiatives. Mandatory Skills: Hands-on experience with Genesys WFM or other workforce management tools (e.g., NICE IEX, Verint). Strong analytical and quantitative skills with the ability to interpret complex data and trends. Advanced proficiency in Microsoft Excel (pivot tables, formulas, charts). Solid understanding of WFM concepts such as forecast accuracy, occupancy, shrinkage, schedule efficiency, and interval planning. Excellent communication and collaboration skills to interact with stakeholders across functions. Desired Skills : Familiarity with multi-channel environments (voice, chat, email). Experience in a 24/7 operational setup or global workforce support model. Experience supporting multi-channel and multi-site/global operations. Familiarity with workforce planning models, Erlang C, or other forecasting methodologies. Exposure to BI and reporting tools such as Power BI, Tableau, or SQL. Qualification: Any Graduate Total industry Experience - 6 plus years of experience in WFM and 4+ years as role of WFM Forecasting and Scheduling Please share your cv at surbhi.malhotra@nlbtech.com

Job Description :The Real-Time Analyst (RTA) is a key member of our WFM team, responsible for monitoring and managing real-time staffing to ensure we meet our service level targets. The ideal candidate will have a strong understanding of real-time workforce management, excellent analytical skills, and the ability to make on-the-spot decisions to enhance operational efficiency. Key Responsibilities:1. Real-Time Monitoring:• Continuously monitor real-time performance against established service level targets and key performance indicators (KPIs).• Identify and react to deviations from schedules, including absenteeism, adherence, and unexpected volume fluctuations.2. Schedule Adherence:• Track and report on agent schedule adherence, ensuring that employees adhere to their assigned work schedules.• Notify supervisors and team leads of any adherence issues and work with them to implement corrective actions.3. Intraday Adjustments:• Propose and implement real-time adjustments to staffing, such as breaks, lunches, and shifts, to align with changing call volumes.• Assist in reassigning agents or reallocating resources to address emerging needs.4. Communication:• Maintain effective communication with team leads, supervisors, and the WFM team to ensure everyone is informed of real-time performance and adjustments.• Proactively inform the management team of any challenges or opportunities for improvement.5. Reporting:• Generate and distribute real-time reports on service level performance, adherence, and other relevant metrics.• Analyze data to identify trends and areas for improvement.6. Tools and Technology:• Familiarize yourself with WFM software and tools to make real-time adjustments efficiently.• Work with IT to ensure that software and tools are up-to-date and aligned with business needs.• Proficiency in Excel reporting Qualifications:• Bachelor's degree in a relevant field (e.g., Business, Operations Management, or similar) is preferred.• Prior experience as a Real-Time Analyst in a contact center or customer service environment is a strong asset.• Proficiency in using WFM software and real-time monitoring tools.• Strong analytical and problem-solving skills.• Excellent communication and interpersonal skills.• Ability to handle high-pressure situations and make quick, informed decisions.• Detail-oriented with a commitment to data accuracy.

We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now, we need your full concentration because its time to imagine what it’s like being a WFM RTA. So what does a RTA really do? Think of yourself as someone who will help the program and operating leaders to ensure that account health is maintained consistently both from hygiene and SLA standpoint. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now, we need your full concentration because it’s time to imagine what it’s like being a RTA , at TaskUs an WFM RTA: Would act as the first point of contact for all service related escalations occurring on account of issues such as call routing, technical outage,unscheduled absences , unscheduled breaks etc. Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS. Would ensure availability of analysts on phones/chats as per the business model requirement. Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction. Provide perspective (knowledge of trends and total demand) to WFM leadership, Client, and Ops Leadership Assist in detailing and documenting performance impacts to WFM leadership Providing accurate and timely information and consultation to Team in support of WFM as required Understanding the baseline forecast Understanding the dynamic trend data and its application to forecasts Understanding the application of business and functional initiatives and its application to forecasts Understanding the supply and demand alignment. Understanding the break-shift adherence Someone who is aware about line adherence and dynamics of line adherence. Imagine yourself going to work with one thing on your mind: that you will help the program management with meeting SLA’s and program health at all times. As you tackle your new tasks for the day, you know that it will lead to one thing: acting quickly in raising issues and making sure there is a quick mitigation plan in place to meet day end / interval level SLA. As a RTA, you will provide inputs to capacity planning and scheduling teams based on your analysis to make sure that we optimize schedules and review planning assumptions based on your feedback. So, do you have what it takes to become a WFM RTA ? Requirements: What exactly are we looking for? Well, we prefer someone with a minimum of 24 months experience in WFM RTA domain. Someone who should be willing to work in any shift + on weekends from our site. What else? You must have very good proficiency in MS excel and Google sheets. Handson experience in IEX tool. Any prior Workforce Management experience in Scheduling or Reporting will be an added advantage. Interested candidate can share their resume at "rajal,garg@taskus.com" or call on 8141444230 Thanks & Regards, Rajal 8141444230

3+ years of WFM experience Create and manage schedule, exception management, staffing augmentation, knowledge of IEX, daily weekly rule Location : - Navi Mumbai,Gurugram,Indore,Mohali

3+ years of WFM experience Create and manage schedule, exception management, staffing augmentation, knowledge of IEX, daily weekly rule Location : - Navi Mumbai,Gurugram,Indore,Mohali

Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS Would ensure availability of analysts on phones/chats as per the business model requirement. Location : - Navi Mumbai,Gurugram,Indore,Mohali