2874 Wfm Jobs - Page 27

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on soci...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are repo...

About The Role Skill required: Contractor Exchange - Workforce Management (WFM) Designation: PPSM Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Talent Sourcing:Identify and attract potential candidates through various channels, including job boards, social media, networking events, and employee referrals.Screening and Interviewing:Conduct initial screening interviews to assess candidates qualifications, skills, and cultural fit. Organize and conduct interviews, both in-person and virtually.Collaboration:Work closely with hiring managers to understand specific job requirements and develop accurate job descriptions that reflect the needs of the o...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on soci...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on ...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Measurement & Report Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reporte...

About The Role Skill required: Contractor Exchange - Workforce Management (WFM) Designation: PPSM Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may ...

This Position reports to: IS ERP Practice Lead ABAP Your role and responsibilities (Mandatory) In this role, you will have the opportunity to be accountable to deliver and orchestrate the delivery of Information Systems (IS) service line operations activities. Each day, you will coordinate with and supervise internal and/or external third-party supplier resources for the effective delivery and operational performance of the services in scope. You will also showcase your expertise by ensuring continuous improvement and compliance. You will be mainly accountable for: Builds IS Security, Risk & Compliance operation activities in cooperation with IS Service Owners and IS Solution Architects Acti...

Profile Name : Sr. Manager Shift : Canadian shift (Window 5pm 4am rotational off & rotational shift 5days working ) Location : Pune / Mumbai Pune Yerwada (Pick & drop available within the boundary ) Mumbai – Malad west/ Goregaon Must Have : We need from international BPO Notice period – need candidates who are immediate joiners or can join in 15 – 20days max Looking for candidates only from international BPO experience in Workforce management department. Job Description: Define and execute the departmental plans in alignment with Workforce Management strategy and client requirements. Oversee the end-to-end WFM process cycle, including forecasting, scheduling, intraday management, and reporti...

Role Purpose The Senior Engineer - Product Support will participate in all aspects of our L2 level Support activities. Working with the Regions/L1 engineers If required need to work with PH based on all time zones. Support activities like break fix, New requirements from customers, Any patch and new installations/upgrades. Need to have good collaborations with in team, regions and with PH as well. Should be able to handle any critical situation alone, without depending on peer team members. Should be able to handle the work pressure wisely. Tasks Include: Ability to handle Sev1 cases without peer assistance. Ability to handle the escalations at technical level. Ability to provide RCA on Sev1...

Job Description - Sr. Manager (Workforce Management) We are hiring a highly experienced Senior Manager - Workforce Management (WFM) for one of our MNC clients. This strategic leadership role requires proven expertise in international BPO operations, with strong hands-on experience in forecasting, scheduling, intraday management, reporting, and billing & invoicing. The ideal candidate will drive end-to-end WFM processes, align strategies with business goals and client expectations, and ensure operational excellence. Immediate joiners are preferred. Key Responsibilities Define and execute departmental plans aligned with WFM strategy and client requirements. Oversee the complete WFM cycle - for...

Looking for SAP SD GTS Consultant with expertise in Sales & Distribution and Global Trade Services. Must configure and support compliance, customs, and trade processes. Integration experience with SAP ECC/S4 modules preferred.

Analyze workforce data to identify trends and patterns, providing insights to stakeholders. Develop and implement effective workforce management strategies to optimize productivity. Collaborate with cross-functional teams to design and deliver training programs. Monitor and report on key performance indicators (KPIs) related to workforce utilization. Identify areas for process improvement and recommend changes. Develop and maintain relationships with internal customers to understand their needs. Job Requirements Strong analytical and problem-solving skills are required, along with attention to detail and accuracy. Excellent communication and interpersonal skills are necessary to work effecti...

Analyze and interpret complex data sets to inform workforce planning decisions. Develop and implement effective workforce management strategies to meet business objectives. Collaborate with stakeholders to design and deliver training programs that enhance workforce capabilities. Monitor and report on key performance indicators to ensure optimal workforce utilization. Identify areas for process improvement and implement changes to increase efficiency. Develop and maintain relationships with external partners to leverage resources and expertise. Job Requirements Strong analytical and problem-solving skills, with the ability to interpret complex data sets. Excellent communication and interperso...

Analyze and interpret workforce data to inform business decisions. Develop and implement effective workforce management strategies. Collaborate with stakeholders to identify and prioritize workforce needs. Design and deliver training programs to enhance workforce capabilities. Monitor and report on key performance indicators related to workforce utilization. Identify areas for process improvement and implement changes. Job Requirements Strong understanding of workforce management principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment. Effective communication and interpersonal skills. Experience with workforce managem...

Roles and Responsibility Analyze and interpret workforce data to inform business decisions. Develop and implement effective workforce management strategies. Collaborate with stakeholders to identify and prioritize workforce needs. Design and deliver training programs to enhance workforce capabilities. Monitor and report on key performance indicators related to workforce utilization. Identify areas for process improvement and implement changes. Job Requirements Strong understanding of workforce management principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment. Effective communication and interpersonal skills. Experien...

Hiring for a WFM Role for Multiple locations in India. Mainly Hiring for Gurgaon Bangalore Hyderabad Pune Kolkata Mumbai CTC 6 Lakhs to 18 Lakhs I am interested in candidates. Please apply online to the posting, and will get a call. Regards,

Position Purpose The Workforce Management Real Time Analyst is responsible for monitoring and reporting agent schedule adherence in real-time using real-time adherence software and ACD real-time displays. They work closely with Operations, calling out non-adherent events via email so that non-adherent agents can be directed back toward the phone. Workforce Management Real Time Analyst also monitor agent calling behaviors in real-time, calling out events such as talk-time or after-call-work time which exceeds defined thresholds. They watch real-time campaign statistics across various measures such as service level or staffing interval requirements to ensure we are meeting contractual standard...

Role & responsibilities Demonstrate extensive knowledge of Workforce Management (WFM) methodologies with a strong focus on staff planning, scheduling, and stakeholder management. Create, develop, and maintain detailed capacity plans with volume projections and key business assumptions. Analyse historical volumes and create long-term staffing plans while keeping in mind Service Level goals, Operational Flexibility, and Cost Effectiveness. Maintain headcount reporting, attrition tracking, and business trends for all functions. Continuously monitor and adjust forecasts according to changes in demand, while identifying potential risks to capacity and proactively creating contingency plans. Colla...

Skill:SAP GTS Location:Pan India Notice Period:Immediate Employment Type: Contract Mandatory Skills GTS Trade Preference Compliance Processes Customs Management 2-3 years in the Consumer Goods industry in AMS.

Work Type: WFO (Hybris) Job Description: Basic Skills: ABAP, OOPS ABAP Needed Skills: BOPF, FPM and FBI Adv Skills: ABAP on HANA, ODATA, BRF+ An SAP ABAP Technical job description involves analyzing business requirements and translating them into robust technical solutions within SAP systems using the ABAP programming language. Key responsibilities include designing, developing, testing, and debugging custom programs, reports, and interfaces; collaborating with functional teams for seamless integration; and performing performance tuning and code reviews to maintain high standards. Advanced tasks may include AMDPs, OData services, and S/4HANA enhancements.

Role & responsibilities Prepare and maintain headcount and capacity planners for processes assigned. Preparing forecasts for volume, productivity and shrinkages. Preparing monthly reports for individual accounts Validate production and non-production hiring and/or internal movements. Analysis of scheduling outputs and recommend changes whenever necessary. Coordinate with internal and external stakeholders on items related to capacity planning and hiring. Coordinate with cross-functional teams on matters related to resource planning and movements. Supervise and train team members peforming work tasks and responsibilities. Preferred candidate profile Good working knowledge of computer i.e., MS...

Update outlook with Actual orders along with all related templates. Maintain strong working relationship & communications with supply centers to confirm production/shipping schedules & monitor open POs for on time deliveries. Maintain order tracking information (order sheet) and share visibility with customers Secure in transit confirmation and end of month reported stock as an input for demand planner to run accurate DRP Communicate order change to Demand planner to ensure accurate outlook reporting Coordinate on bookings with approved lines/forwarders-where applicable Communicating Updated Logistics Cost to the Financial Controls Analyst. Ensure timely receipt by distributors of correct an...

Skills Required: B. Tech / M. Tech / M.Sc. (IT) Minimum 8 12 years of experience Key Responsibilities Provide technical assistance and support to end-users for IT-related issues, including hardware, software, network connectivity, and system problems. Perform routine checks, updates, and preventive maintenance to ensure optimal performance, availability, and reliability. Implement and enforce IT security measures, policies, and procedures to protect sensitive data and systems. Assist users with IT inquiries, requests, and problems. Coordinate with vendors, perform upgrades, and ensure compliance with licensing requirements. Prepare regular reports on IT performance, system health, service le...