2874 Wfm Jobs - Page 26

Accountabilities: Major Activities Heading IT/OT deployment of AMI projects during implementation and O&M phases. Provide technical support to Site Managers. Major Activities: Responsible for implementation of all IT & OT related activities for successful Go Live of AMI projects. Development of WFM App, Consumer App, Web Portal with System Integrator in line with operational needs. Review and Finalization of AMI design documents submitted by System Integrator and ensure DISCOM approval. Head AMI Operations State AMI Operations Lead IT Operations Lead 2 Responsible for timely availability of IT Infra with required sizing and performance for AMI applications production and successful Go Live. ...

As a Workforce Management (WFM) Real-Time Analyst, you will be responsible for managing all real-time management (RTM) related activities and ensuring the seamless flow of business metrics and deliverables. Your key responsibilities will include: - Monitoring queue level performance and reporting any significant variations from volume forecast, AHT assumptions, and shrinkage factors to Operations and WFM leadership. - Driving real-time management performance for both in-house contact centers and vendors. - Driving skilling and priority changes for in-house contact centers and vendors. - Constantly monitoring, tracking, communicating, and documenting real-time floor activities in terms of adh...

We are looking for an accomplished Contact Center Architect with expertise in Genesys Cloud CX and exposure to Amazon Connect . This role will lead the architecture, design, migration, and deployment of modern cloud-based contact center solutions. The ideal candidate will combine deep technical skills with strategic vision, ensuring the delivery of scalable, secure, and high-performing customer experience platforms that integrate seamlessly with enterprise systems. Key Responsibilities Architecture & Design Design and architect enterprise-scale contact center solutions leveraging Genesys Cloud CX and Amazon Connect. Translate complex business and functional requirements into robust, scalable...

Roles and Responsibility Analyze and solve increasingly complex problems. Interact with peers within Accenture on a daily basis. Have some interaction with clients and/or Accenture management. Work independently as part of a team, making decisions that impact own work and potentially others'. Oversee small teams or work efforts (if in an individual contributor role) at a client or within Accenture. Make decisions that impact own work and potentially others. Job Requirements Minimum 1 year of experience in WFM analysis or related field. Strong understanding of workforce management principles and practices. Excellent analytical and problem-solving skills. Ability to work independently and coll...

Roles and Responsibility Analyze and interpret complex data sets to inform business decisions. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to achieve business objectives. Provide exceptional customer service and support to internal stakeholders. Identify and mitigate risks associated with poor planning and resource allocation. Develop and maintain reports and dashboards to track key performance indicators. Job Requirements Strong understanding of IT Service & Consulting industry trends and best practices. Excellent analytical and problem-solving skills, with attention to detail. Ability to work effectively in a t...

Roles and Responsibility Analyze and improve workforce management processes to enhance productivity and efficiency. Develop and implement effective scheduling strategies to meet business objectives. Collaborate with stakeholders to identify and resolve staffing issues. Monitor and report on key performance indicators to inform business decisions. Identify areas for process improvement and implement changes as needed. Provide exceptional customer service to internal clients and external partners. Job Requirements Strong understanding of workforce management principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast...

Roles and Responsibility Analyze and solve increasingly complex problems with minimal instruction on daily work/tasks and moderate level of instruction on new assignments. Interact with peers within Accenture, clients, and/or Accenture management to deliver business solutions. Make decisions that impact own work and may impact the work of others as an individual contributor or small team lead. Work in rotational shifts and adapt to changing schedules. Collaborate with cross-functional teams to achieve business objectives. Provide expert-level support for WFM-related queries and issues. Job Requirements Minimum 5 years of experience in WFM analysis or related field. Strong understanding of WF...

BPM for WFM Role 9-14 Exp -14 LPA 6-9 Exp - 9 LPA UK Shift Skill:Capacity planning, forecasting,Data science, Machine learning, time series mansikohliimaginator@gmail.com

We are looking for a skilled professional with 6-15 years of experience to join our team in the Employment Firms/Recruitment Services Firms industry. The ideal candidate will have a strong background in contact center operations and Genesys BA. Roles and Responsibility Manage data migration, storage, and management, including real-time and historical data. Analyze contact center reporting and BI to optimize processes and improve performance. Implement WFM process, forecasting, scheduling, routing, and queue optimization. Develop and maintain knowledge management systems (KMS) for agent assist and sentiment analysis. Collaborate with teams to implement AI/Gen AI enabled agent assist and routi...

Job Title: Product Owner Automation for Transport, Fiber & Workforce Management Location: Pune Role Summary: We are seeking an accomplished Product Owner to lead the automation-first roadmap for Transport, Fiber Networks, Workforce Management, and GIS-based Planning Tools. This role will focus on planning, designing and delivering automation-driven solutions that transform planning, operations, and field force efficiency, while selecting the right partners and tools to support these initiatives. Key Responsibilities: Automation-Driven Product Ownership Define and own the product vision, strategy, and roadmap with automation as the core enabler across Transport, Fiber, GIS, and Workforce doma...

Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and ex...

Key Responsibilities: o Overall, 4+ years of experience in SAP SuccessFactors Workforce Analytics (WFA) and WFP. o 3+ years of hands-on experience in SF reporting tools like Report Center Report- Story, ORD, AdHoc report, Tiles/Dashboard and BIRT. Experience in BIRT is must. o Minimum 1 end to end implementation and 2 support projects of SuccessFactors WFA and WFP. o Understanding of Data specification, key terminologies like Measures, Dimensions etc. o Understanding of Metric packs like Core Workforce Mobility, Performance, Recruitment etc. o Understand the Business requirements w.r.t reporting/Analytics o SF certification in People Analytics Embedded edition or Workforce Analytics Should b...

Role Overview The Manager MIS & WFM is responsible for forecasting, capacity planning, scheduling, real-time monitoring, and reporting to ensure optimal utilization of manpower and resources. This role acts as a bridge between operations, clients, and leadership , ensuring service levels, efficiency, and business KPIs are consistently met. Key Responsibilities Develop accurate forecasting models based on call volumes, seasonality, and business trends. Create and optimize staffing plans, schedules, and rosters to meet SLA targets. Monitor real-time adherence (RTA) and take proactive measures to minimize SLA misses. Manage shrinkage, absenteeism, and occupancy levels effectively. Coordinate wi...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Measurement & Report Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are ...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An instit...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An instit...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Incident Management Good to have skills : NA Minimum 5 year of experience is required Educational Qualification : 15 years full time education Summary :A Major Incident Manager is responsible for overseeing the resolution of high-impact IT incidents that disrupt business operations. They act as the central point of coordination during major incidents, ensuring swift recovery, clear communication, and minimal disruption. Roles & Responsibilities:- En...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger i...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on soci...

About The Role Skill required: Contractor Exchange - Workforce Management (WFM) Designation: PPSM Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(Domestic) - Advanced What would you do? In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an i...

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year of experience is required...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are r...