2873 Wfm Jobs - Page 24

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You...

Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.the process of determining how many workforce resources an organization needs today, tomorrow, and as much as five years into the future.Design ...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Kronos Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationRoles and responsibilities:Collaborate with project teams and client stakeholders to support project delivery.Perform maintenance and configuration activities for Kronos modules such as accruals and timekeeper.Prior experience in supporting functional testing, integration testing and UAT preferred.Assisting the customer with testing, understanding the solution and hand h...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world. YOUR ROLE We are seeking a talented and driven Contract Manager to join our team. The ideal candidate will be responsible for collecting, analysing, and interpreting complex data sets to drive informed business decisions. You will work closely & Directly with the Client & cross-functional teams to i...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do : Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccess...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

The selected individual will be in charge of overseeing our customer service team in real time globally, reporting to the Global Real Time Manager. You will analyse data using WFM methods and software, and you will suggest ideas and actions for both long-term planning and short-term reactions to various possible crises. What you ll be doing: Monitoring service levels RTAs monitor service levels for all queues at all sites, and ensure that they meet efficiency and service level goals. Monitoring agent performance RTAs monitor agent performance and adherence to schedules. They also intervene when necessary to address any situation such as spike in the demand or issues with the supply from the ...

About the team This role is a part of WFM team What will you be doing Serves as escalation point for issues beyond operations analysts authority; resolves conflicts involving scheduling, resources, or technical issues. Gather, analyze, prepare and summarizes recommendations for Long term plan on HC, minutes from a strategy perspective both long term & Short term, researches and compiles data to forecast and prepare annual and monthly budget projections for a division or similar group of organizations, Tracks revenue and Opex on a monthly basis, comparing actual to forecasted figures and makes necessary adjustments. Prepares reports for management summarizing results of research, analyses and...

Excellent technical knowhow and hands on experience in SAP BW4/HANA. Good balance of experience in SAP BW4HANA/BW on HANA Modeling, Data extraction and reporting areas. Hands on Experience on Business Warehouse Modeling Standard and custom data models Extractors (ODP Non ODP). Expertise in SAP and nonSAP extraction and functional aspects. End to end development experience in SAP BW4HANA Modelling using ADSOs, Composite Providers, Open ODS views, Transformations, BEX Queries and Native HANA exposing BW models as HANA views, mixed scenarios, HANA Analysis process Aware about LSA ++ standard methodology and performance optimization concepts, handling complex transformations using ABAP etc. Expe...

Ensure correct global governance is in place within our Data Centres and Equipment Rooms to provide the best service possible to both internal and external customers. Workflow and process management and optimization Access Management process flow and access recertification streamlining Identifies solutions to problems and mitigates risks based on sound judgment. Produce schedules and plans for successful delivery of initiatives, business critical projects, demonstrate progress and highlight risk or deviation through engagement and clear dialogue with management and key stakeholders. Ensure all initiatives implemented are adherence with the DCIM and CTOi Strategy liaise and co-ordinate with o...

RTA Shrikage/ AHT/ SLA's Excel WFM formulas Good communication skills

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An inst...

Job Title: Workforce Services Specialist Capacity Planning Location: Bangalore Package: 14 LPA Experience: 9+ Years Joining date: 1st week of November Key Responsibilities Develop and maintain comprehensive capacity plans aligning workload forecasts with staffing requirements. Analyze historical data, efficiency assumptions, and shrinkage to model capacity needs across business lines. Conduct scenario modeling to assess impacts of business strategies, operational changes, and unexpected events. Partner with Forecasting, Scheduling, and Cross-Functional teams to align capacity plans with hiring, training, and budget timelines. Translate capacity models into actionable headcount and hiring pla...

As a WFM Consultant at Mosaic Consulting Group, you will play a crucial role in supporting clients with the design, development, implementation, and maintenance of multiple modules within UKG Pro Workforce Management. Your responsibilities will include: - Providing a consultative approach to deliver exceptional results, while fostering trust and commitment with clients - Establishing meaningful relationships with clients and offering guidance on optimizing their UKG systems - Leveraging your industry and WFM expertise to devise and implement solutions that address clients" business challenges through their HCM system - Utilizing system analysis techniques to determine software and system fun...

As a NOMC Executive at Iskraemeco by Kaynes Technology in Trivandrum, Kerala, you will be responsible for the operations of smart metering products such as HES, WFM & MDMS. Your key responsibilities will include: - Handling events & alerts, and incident management. - Managing network operations and monitoring center activities. - Ensuring SLA compliance and providing technical support for testing & validation of smart metering products. - Resolving disputes and coordinating with field staff. To qualify for this role, you should have 2 to 5 years of experience in smart metering services and NOMC operations. A Diploma or B. Tech in any stream is required. Additionally, knowledge about Advanced...

Hiring: WFM Capacity Planning Specialist | Contact Center Operations | [Location] Experience: 4 10 Years CTC: Competitive (based on experience) Location: [Specify Bangalore/Hyderabad/etc.] Notice Period: Immediate to 30 Days Job Description: We are looking for an experienced Workforce Management (WFM) Capacity Planning Specialist with proven expertise in creating and managing capacity files for contact center operations. The role requires strong analytical and planning skills to ensure optimized staffing and efficient resource utilization. Key Responsibilities: Build, maintain, and update capacity planning files/models to align with forecasted demand. Analyze historical data (call volumes, A...

Role Overview: As a Solution Consultant at UKG, you will play a pivotal role in delivering superior workforce management solutions to clients. You will be accountable for your success, utilizing your knowledge of workforce management software to implement solutions that maximize benefits for customers. Your superior communication and presentation skills, along with your ability to manage complex environments and client relationships, will ensure your success in this role. Key Responsibilities: - Documentation: Collect, analyze, validate, and document business requirements, creating detailed technical specifications for the implementation team. - Build and Configuration: Build and configure t...

As a Process Excellence Consultant (BPO Onboarding)/Business Excellence in Noida, reporting to the VP of Operations, you will be leading consulting engagements for new customer onboardings across various BPO towers. Your responsibilities will include mapping the current state, designing the future state with improvement and automation levers, and establishing the KPI framework and business cases to deliver measurable value from Day 1 through steady state. **Key Responsibilities:** - **Pre-sales & scoping:** - Partner with Sales on discovery calls, RFx responses, and proof-of-value assessments. - Define scope, approach, and deliverables; craft proposals/SOW inputs, timelines, and success crit...

Job Description Role Purpose The purpose of the role is to ensure high levels of customer service as per the contract and defined process and standards of the organization. Do - Ensure high levels of customer service through contract compliance and issue resolution - Ensure SLAs are met and exceeded in the account - Conduct day to day analysis of delivery of services in the account and monitor daily standard service requests - Ensure the company policies and procedures required to deliver high quality services to clients are applied and followed - Identify potential SLA misses and escalate them according to the defined procedure - Work closely with the delivery teams to identify the gaps and...

Job Description Role Purpose The purpose of the role is to ensure high levels of customer service as per the contract and defined process and standards of the organization. Do - Ensure high levels of customer service through contract compliance and issue resolution - Ensure SLAs are met and exceeded in the account - Conduct day to day analysis of delivery of services in the account and monitor daily standard service requests - Ensure the company policies and procedures required to deliver high quality services to clients are applied and followed - Identify potential SLA misses and escalate them according to the defined procedure - Work closely with the delivery teams to identify the gaps and...

Job Description Role Purpose Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report generation, PPTs, in-depth and accurate data analysis. Developed various dashboards and reports using Excel, VBA and Power BI. Do 1. BAU reports Release all daily BAU reports after thorough review. Make sure that all daily reports are Reports are released on time and with accuracy by maintaining tracker. Managing a team who generates and distribute management reports in accurate and timely manner. Generate both periodic and ad hoc reports as needed. Understand customer problems and Provide appropri...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful...