2874 Wfm Jobs - Page 23

Location: Ahmedabad and Gandhinagar Strong English Communication Skills, problem solving skills Proficiency in Microsoft EXCEL/ Google Sheets Experience: 2+years with BPO Sector preferred INTERNATIONAL BPO Relocation allowance as well

Job Summary The Senior WFM Manager will lead the workforce management function to ensure optimal staffing, forecasting, scheduling, and real-time adjustments in support of operational goals. This role combines strategic oversight, analytics, process improvement, stakeholder collaboration, and people leadership to enhance service levels, cost efficiency, and workforce productivity. Key Responsibilities Forecasting & Capacity Planning Develop and maintain medium to long-term forecasts based on volume, seasonality, business growth, and other demand drivers. Validate historical data and trends, adjust assumptions as needed. Plan capacity to meet Service Level Agreements (SLAs) and business needs...

Teleperformance is looking for a WFM Scheduler. Location: Malad, Mumbai Role & responsibilities Strong Scheduling experience on both scheduling tool and Excel Good knowledge of WFM attributes and through knowledge of WFM metrics e.g. Service Level | Occupancy | Line adherence etc. At least the candidate must have 1.5 to 2 years of Scheduling experience with working on Service level model. Hands on experience of planning on scheduling Good communication skill Mumbai is the preferred location for the candidate, and proximity is required Interested candidates can share resume on richa.singh9@teleperformance.com.

Hiring for BPO- (Resource Planner / Capacity Planner } #Location : Gandhinagar , Gujarat #Salary Upto 10LPA #Experience Required (1-4 Years)

-Hiring For WFM Scheduler, Capacity Planning, Forecaster, Forecasting, WFM Planning. Location- Bangalore. Mode- Work from office. CTC upto- 17 LPA. Ping/ Ring- 9717900793

Join our Team About this opportunity: We are now looking for a Service Support executive who will be responsible for the execution and reactive maintenance activities to ensure that services provided to Operators customers are continuously available and performing to Service Level Agreement (SLA) performance levels. What you will do: Receive trouble reports from the Operator's Customer Care Center (or directly from Operator customers in limited cases) and log them accurately. Resolve customer issues to the customer's satisfaction, including providing meaningful status updates on repair and/or restoration activities. Handle customer-affecting problems detected by other processes or analysis: ...

We are hiring Real Time Analysts (RTA) for our Noida office. Please find the requirement below: Experience: 25 years (not overqualified experience) Location: Noida, Sector 135 (Work From Office – 5 days) Shift: Night Shifts Qualification: Graduation mandatory Skills: Good communication skills, ability to work with global teams Joining: Immediate joiners preferred Interview Process: 1 Excel Test – Candidates need to be onsite to attempt the test (compulsory) 2 Final Panel Interview – for those who clear the test

{ Hiring for BPO Workforce Planning (Resource/Capacity) } #Location: Gandhinagar, Gujarat #Experience Required #Salary Upto 10LPA

Location: Ahmedabad and Gandhinagar Strong English Communication Skills, problem solving skills Proficiency in Microsoft EXCEL/ Google Sheets Experience: 2+years with BPO Sector preferred INTERNATIONAL BPO

Hiring for BPO- (Resource Planner / Capacity Planner } #Location : Gandhinagar , Gujarat #Salary Upto 10LPA #Experience Required (1-4 Years)

Overview Administer and monitor automated processes Investigate business and system exceptions to meet service level and quality requirements Verify incidents and fix them in the BluePrism software, or escalate to the relevant support function Cooperate with RPA Developers and other stakeholders to ensure continuous improvement of automated processes Monitor and maintain quality and productivity Responsibilities Employee should have completed 12 months in Prodapt Experience in process automation is a great asset, but not a must IT mindset and enthusiasm to develop knowledge of technologies and process automation solutions Process/business mindset to identify and address issues Drive for cont...

Role & responsibilities: Monitor agent schedule adherence using real-time adherence software and call out non-adherent events to Operations through Desk Alerts. Manage and enter real time exceptions in WFM software. Prepare and send intraday as well as daily, weekly and monthly performance reports and Provide support in identifying, tracking and reporting system issues/downtime. Track the everyday attendance and provide recommendations for understaffing and overstaffing. Review and analyze call arrival patterns and provide recommendations to improve customer practice. Qualifications: Minimum two-year experience in a call center environment and familiarity with Workforce functions required. u...

Candidate should have 7+ years of experience in Planning and scheduling in WFM Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Sadiq @ 8904378561 for more details.

Candidate should have 3+ yrs of experience in Planning and scheduling in a BPO Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Sadiq @ 8904378561 for more details.

Must have Min 4yrs exp in WFM. Min 2yrs in Capacity Planning and Scheduling from BPO Contact Center. Occupancy/ Headcount Calculations. Fluent in English US Shifts Call 8447780697 send CV monu@creativeindians.com

{ Hiring for BPO- Resource Planner / Capacity Planner } #Location : Gandhinagar , Gujarat #Salary Upto 10LPA #Experience Required

{ Hiring for BPO- Resource Planner / Capacity Planner } #Location : Gandhinagar , Gujarat #Salary Upto 10LPA #Experience Required

Key Responsibilities: 5 years of experience in working with Telecom clients in the role of solution design consulting Business Analyst Strong knowledge and Implementation experience in COTS Products Must have expertise in the Order manager Workflow design and Catalog based orchestration using COTS Product for Fulfilment domain Fulfillment orchestration using COTS Product Ability to design implement integrate solutions Should have knowledge of service fulfilment and service order management processes Hands on experience of Sigma order management product design would be an added advantage Fair understanding of SID standards in terms of PSR Entities Product CFSS RFSS UML data modelling experien...

Behavioural Competencies Customer focus Problem solving Learning on the fly Drive for result Work Experience Must have 4-15 years of experience in following corporate functions in a major IT/ITES organization. Cloud Ops - Architecting scalable, secure, and cost-effective AWS-Azure cloud infra.Monitoring and optimizing the performance of AWS/Azure infra and services to ensure efficient resource utilization. Cloud Architect - Defining Cloud Road Map, Security Management, approach & architecture.Examine cloud apps and software on a regular basis.Create and manage cloud-based systems.Design & implement Axtria cloud privacy in collaboration with IT security. Sales and Marketing - Strategic Leader...

We are looking for a skilled professional with 8-10 years of experience to join our team as a Manager - Workforce Management in Wipro Limited, located in the IT Services & Consulting industry. Roles and Responsibility Manage and oversee workforce management activities to ensure optimal productivity and efficiency. Develop and implement strategies to improve workforce planning and scheduling. Analyze and resolve complex issues related to workforce management. Collaborate with cross-functional teams to achieve business objectives. Provide guidance and support to junior team members. Identify and implement process improvements to increase productivity. Job Requirements Strong knowledge of workf...

Kronos Consultant Exp 3 to 12 Yrs Location – PAN India Notice – 30 days At least 6 years of hands-on experience in Implementation, Development and Support projects related to Kronos WFC / UKG Pro WFM (WFD) Applications. Good experience in Kronos WFC/UKG Pro WFM with functional expertise in Timekeeping, Scheduling, Forecasting, Accruals, Attendance and Activities modules. Required - Experienced in interface development UKG Pro WFM with middle layers like Dell Bhoomi etc, Certification good to have Sound knowledge of the various workforce management disciplines like Accruals, Attendance Tracking, Compliance monitoring, Employee Self Service, Leave Management, Overtime Management, Schedule Opti...

We are hiring for "DEPUTY MANAGER (HRBP) for NOIDA Location. Salary : 15LPA - 20 LPA 5 days Cab & Meals available Shift : Night/Mid Shift Must have 10 yrs of exp. as a Deputy Manager/Manager on paper from any reputed BPO. Required Candidate profile Plan, execute & implement the internal communication & employee engagement programs. Support such as recruitment, HR Operations, Payroll, L&D, cross functional collaboration teams, Call : 9335906101

About The Role Skill required: Retirement Solutions - Customer Service Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Life Event Services (LES) teams objective is to proce...

Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned ...

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Fieldglass Contingent Workforce Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements in Hyderabad. You will play a crucial role in the development and implementation of software solutions. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to p...