3503 Wfm Jobs - Page 2

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to impr...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Job Responsibilities : To work on Private Equity / Real Estate / Hedge Fund Operations such as Fund / Financial Accounting - Book Keeping, Journal Posting, Preparation of Financial Statements. Management Fee Carried Interest and Expense Calculation & Posting. Capital Calls - Preparation of Capital Call memos, LC Opening, Follow Up with LPs for funding Distribution - Preparation of Distribution working, LP Memo Preparation, Fund Transfer Wire preparation, Repayment of LCs Reconciliation - Cash Reconciliation, Cash Tracking, Posting Entries, Cash reporting. Tracking of Capital transactions. Valuation - Valuation of Portfolio Investments. To prepare and submit Fund and Investor Reports accurate...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Key Responsibilities Real-time monitoring of call volumes, queues, agent adherence, and SLAs . Execute intraday management to optimize staffing vs demand. Manage shrinkage, absenteeism, and schedule deviations in real time. Identify risks to performance metrics and take proactive corrective actions . Communicate real-time performance updates to operations & leadership teams . Coordinate with capacity planners, schedulers, and ops managers . Execute call-out plans and OT management based on workload. Publish hourly performance dashboards and reports . Support business continuity and crisis management during volume spikes. Ensure compliance with SOPs, SLAs, and client KPIs . Technical Skills (...

As a Senior Analyst - MIS at HCL Technologies Ltd, your role involves the following key responsibilities: - Generate and distribute accurate and timely management reports. - Analyze large datasets to identify trends, patterns, and actionable insights. - Design, develop, and maintain efficient ETL (Extract, Transform, Load) pipelines. - Integrate data from multiple sources to create optimized Power BI datasets for departmental use. - Independently manage email communications and general correspondence related to assigned tasks. - Create and maintain comprehensive MIS documentation to ensure smooth operations and system maintenance. - Provide analytical support and reporting insights to both t...

Role Overview: As a Process Excellence Consultant specializing in BPO Onboarding and Business Excellence, you will lead consulting engagements for new customer onboardings across various BPO towers. Your role involves mapping the current state, designing the future state with improvement and automation levers, and establishing the KPI framework and business cases to deliver measurable value from the initial stages through steady state. Key Responsibilities: - Pre-sales & scoping: - Collaborate with Sales on discovery calls, RFx responses, and proof-of-value assessments. - Define scope, approach, and deliverables; create proposals/SOW inputs, timelines, and success criteria. - Current-state d...

Any graduate/postgraduate (MBA) with sound grip on financial aspects Good communication skills, both written and oral Knowledge of corporate finance / accountancy i.e., financial statements and annual reports Business and financial knowledge, particularly the banking and insurance industry Willing to work in 24*5 environment on rotational shifts (including night shifts) Certification or knowledge/experience in MS-office (Excel, Word, PowerPoint) Preferred with exposure of working on data analysis Knowledge in SQL, Python and VBA Macro is a plus

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Kronos Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Roles and responsibilities:Collaborate with project teams and client stakeholders to support project delivery.Perform maintenance and configuration activities for Kronos modules such as accruals and timekeeper.Prior experience in supporting functional testing, integration testing and UAT preferred.Assisting the customer with testing, understanding the so...

MNC in Gurgaon Hiring for WFM RTA & WFM Schedulers CTC UPTO 8.5LPA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills TWO Way cabs Shifts 24*7 Role and Key Responsibilities Intraday real time monitoring of service levels for all queues for all the sites throughout the operating window (24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Have a real time comm...

Purpose/Objective People Development Partner for ANIL Manufacturing Cluster will play a pivotal role in driving workforce capability, leadership development, and organizational culture transformation to support Adani’s renewable energy ambitions. Key Responsibilities of Role Budget Preparation : Define and prepare the overarching budget for HR services, salaries, variable compensation, and annual bonuses, ensuring financial efficiency and alignment with organizational priorities. Performance and rewards strategy: Devise and implement comprehensive performance and reward strategies that are in alignment with the strategic goals and ambitions Performance Management: Provide oversight for the p...

Purpose/Objective 1. This position is responsible for providing technical services to end users & conducting product promotion/demand generation activities in the assigned territory. 2. This position also involves knowledge sharing/engagement activities with the influencers like contractors & engineers for increasing the brand recommendation & implementation of influencer engagement programs. Key Responsibilities of Role 1. Providing regular input to the Regional Technical Service Manager – RTSM 2. Provide Customer Service to end customers in the designated districts 3. Track and report quality of company products through on site tests and market sampling 4. Collect independent feedback from...

Key Responsibilities: Coordinate with internal teams to understand resource requirements and availability. Maintain and update resource allocation and project tracking sheets. Support the hiring and onboarding process by providing timely resource data and reports. Liaise with project managers and HR to ensure smooth deployment and transition of resources. Prepare and maintain documentation related to resource movements, bench data, and project allocations. Track utilization, availability, and upcoming roll-offs to optimize staffing. Prepare weekly and monthly resource reports for management review. Required Skills & Qualifications: 2-3 years of relevant experience in resource management or c...

Role & responsibilities • Generate and maintain agent schedules to maximize resource efficiency. Conduct scheduling analyses and recommend staffing adjustments. Create and manage new hire schedules and department shift bids. • Maintain monthly workbooks with call statistics and forecasts. Maintain and update IEX (or similar WFM tool) database: agents, skills, queues, contact types, and entity sets. • Manage outbound dialer campaigns across carriers. Maintain proprietary databases (e.g., attendance records, carrier workbooks, NIM database). Build and maintain WFM and Operations SharePoint sites. Analyse trends and identify opportunities and recommend efficiencies and implement changes. • Main...

Lead and manage day-to-day call centre operations (inbound & outbound). Monitor call quality, implement performance improvement plans, and conduct regular reviews. Train, coach, and motivate call centre staff to maximize productivity. Required Candidate profile Someone who has experience of converting leads to admissions. Someone who knows the technicality too like which dialers are used, which IVR can be used, methods for ACD, etc

Purpose/Objective Purpose of Position 1. This position is responsible for providing technical services to end users & conducting product promotion/demand generation activities in the assigned territory. 2. This position also involves knowledge sharing/engagement activities with the influencers like contractors & engineers for increasing the brand recommendation & implementation of influencer engagement programs. Key Responsibilities of Role Deliverables / Responsible for (results)1. Providing regular input to the Regional Technical Service Manager – RTSM 2. Provide Customer Service to end customers in the designated districts 3. Track and report quality of company products through on site te...

Purpose/Objective This position is responsible for providing technical services to end users & conducting product promotion/demand generation activities in the assigned territory. This position also involves knowledge sharing/engagement activities with the influencers like contractors & engineers for increasing the brand recommendation & implementation of influencer engagement programs. Key Responsibilities of Role 1. Providing regular input to the Regional Technical Service Manager – RTSM 2. Provide Customer Service to end customers in the designated districts 3. Track and report quality of company products through on site tests and market sampling 4. Collect independent feedback from end c...

Purpose/Objective Purpose of Position 1. This position is responsible for providing technical services to end users & conducting product promotion/demand generation activities in the assigned territory. 2. This position also involves knowledge sharing/engagement activities with the influencers like contractors & engineers for increasing the brand recommendation & implementation of influencer engagement programs. Key Responsibilities of Role Deliverables / Responsible for (results)1. Providing regular input to the Regional Technical Service Manager – RTSM 2. Provide Customer Service to end customers in the designated districts 3. Track and report quality of company products through on site te...

Purpose/Objective Purpose of Position 1. This position is responsible for providing technical services to end users & conducting product promotion/demand generation activities in the assigned territory. 2. This position also involves knowledge sharing/engagement activities with the influencers like contractors & engineers for increasing the brand recommendation & implementation of influencer engagement programs. Key Responsibilities of Role Deliverables / Responsible for (results)1. Providing regular input to the Regional Technical Service Manager – RTSM 2. Provide Customer Service to end customers in the designated districts 3. Track and report quality of company products through on site te...

Purpose/Objective Purpose of Position 1. This position is responsible for providing technical services to end users & conducting product promotion/demand generation activities in the assigned territory. 2. This position also involves knowledge sharing/engagement activities with the influencers like contractors & engineers for increasing the brand recommendation & implementation of influencer engagement programs. Key Responsibilities of Role Deliverables / Responsible for (results)1. Providing regular input to the Regional Technical Service Manager – RTSM 2. Provide Customer Service to end customers in the designated districts 3. Track and report quality of company products through on site te...

Purpose/Objective Purpose of Position 1. This position is responsible for providing technical services to end users & conducting product promotion/demand generation activities in the assigned territory. 2. This position also involves knowledge sharing/engagement activities with the influencers like contractors & engineers for increasing the brand recommendation & implementation of influencer engagement programs. Key Responsibilities of Role Deliverables / Responsible for (results)1. Providing regular input to the Regional Technical Service Manager – RTSM 2. Provide Customer Service to end customers in the designated districts 3. Track and report quality of company products through on site te...