1073 Wfm Jobs - Page 19

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for Workforce AnalyticsProblem-solving skillsAbility to work well in a teamPrioritization of workloadStrong analytical skillsScheduling/Real time Management Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Supply Chain - Warranty Management Designation: Business Advisory Associate Qualifications: Diploma in Automobile Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do To maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level AgreementInvestigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decisionImplement practices to improve operational efficienciesTo maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level AgreementInvestigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decisionImplement practices to improve operational efficienciesDefine warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions. What are we looking for BE Automobile Graduate/Diploma with or without Automotive experienceBE Mechanical Graduate/Diploma with Automotive experienceExperience in WarrantyExperience with Auto componentsInterpersonal skills to deal with dealers, warranty engineers, etcData processing accuracy, detail oriented, and ability to evaluate/research a warranty claimExpert level capability in use of desktop software (MS Office Suite, with focus on Excel)Organized, timely, pro-active and highly productiveStrong written communication in EnglishAttention to detail and ability to multi-taskExperience in Warranty /Auto DealershipMechanical knowledge of machinery/auto-componentInvestigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decision Roles and Responsibilities: BE Automobile Graduate/Diploma with or without Automotive experienceBE Mechanical Graduate/Diploma with Automotive experienceExperience in WarrantyExperience with Auto componentsInterpersonal skills to deal with dealers, warranty engineers, etcData processing accuracy, detail oriented, and ability to evaluate/research a warranty claimExpert level capability in use of desktop software (MS Office Suite, with focus on Excel)Organized, timely, pro-active and highly productiveStrong written communication in EnglishAttention to detail and ability to multi-taskExperience in Warranty /Auto Dealership Qualification Diploma in Automobile

Skill required: NA - Solution Architecture Designation: Solution Enablement Senior Manager Qualifications: Bachelor of Arts Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Proposal creation:Participating in RFP/RFI process and developing winning solution for HRO domain collaborating as a key member of the HRO solution team supporting Value Design / Vertical / Sales teams to represent the solution offering to the client.Solution Design:Demonstrate thorough understanding of the HRO domain and diagnose the challenges, risks and requirements to further translate them into optimal solution. Understand and translate client requirements into a solution offering, solution plan, proposal and cost estimate leveraging standard processesProcess Consulting:Undertake consultative assignments working with clients stakeholders at their location advising them on business pain points and problems. Perform Discovery Assignments for clients through leveraging tools and frameworks for identifying areas for outsourcing and process transformation using a consultative approachDesign, implement and direct a solution architecture to address specific problems and requirements, usually through the application of technical, business process and/or industry knowledge. What are we looking for Brings HRO domain relevance in all pursuits and business conversations with the client organizationsExposure to RFX Process, Timelines, Sections, Solution development, RFP responseHas deep HRO domain knowledge to identify opportunities, white spaces existing in the industry.Interprets and translates business requirements into solutions that can be taken to the marketWell versed in Hire HR Outsourcing Solution development for functions like Payroll, Recruitment & onboarding, Benefits Administration, Learning & Development, Workforce administration, HR Helpdesk, HR Analytics etc.Knowledge of solution based on Hire-to-retire Platforms and experience in developing solutions with Platform will be an added advantageRevenue Growth:Drive revenue growth through reactive and proactive pursuits:Outlining win themes, architecting right solution, articulating domain flavor in RFX responses and formulating deal commercial constructMarket Visibility:Creating PoVs, bringing about Thought Leadership from knowledge of Domain and IndustryCommercial Constructs:Understands various commercial models and their implications; devise commercial constructs to best suit nature of work and client requirements. Clearly define the model and inputs required to create commercial construct based on the identified needs of the client, quantifying and articulating innovative feasible business solutions to cater to their needs - Preparing the commercial model estimates working with Enterprise Services, Service Delivery, Technology, Transition and Pricing to deliver the defined scope of services. Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Bachelor of Arts

As a Manager , you manage day-to-day operations of aligned account/ queue/ process. You also meet SLAs, CPMs and productivity matrix. He also achieves cost optimization and client satisfaction through effective people management Roles and Responsibilities Client Engagement - Maintain client relationship through regular interactions, updates and reviews - Ensure client escalations/ issues are addressed appropriately within timelines with focus on reduction - Drive initiatives to reduce/ optimize cost, improve productivity, add headcount and thus incremental revenue - Finalize and sign off CPMs with the client Delivery Management - Ensure SLAs and CPMs targets as defined and signed off with the client are met o To maintain adequate staffing for all roles at all times to carry out the Operations o To ensure span of control for all supervisory roles is maintained as per norms Conduct regular reviews to ensure 100% numbers are met Create and implement ways to improve productivity, by initiating lean six sigma projects Financial/ Profitability - Provide domain expert opinion in case of any new RFP/RFI. Work closely with the Presales and Sales team - Occasionally meet new customers during site visit, floor walk - Showcase the existing capabilities both during internal and external forums People Management - Devise and implement strategies to ensure attrition targets are met - Ensure touch time within the alignment through town halls, coffee sessions etc and address issues and concerns appropriately. - Focus on team development by identifying various opportunities for cross skilling, understanding aspirations, strengths etc. to provide appropriate guidance. - Work with WFM team to forecast manpower requirement to ensure adequate staffing and reduction of stress on floor. - Review performance of the team and ensuring it is meeting the set targets. - Ensure all people processes are carried out as per timelines and norms. Education Min Graduate (Post graduate additional) Knowledge Must Have - Understanding of Operations levers, Delivery & BPS industry - Very strong domain knowledge - Industry knowledge, competitors knowledge - Operations management - Financials, P&L Experience Must Have WFM application knowledge, Iex , Genesis, Aspect , etc.. Knowledge of Call center operation with respect to call management arrival pattern, Relevant Experience 14+ years of relevant experience, with 3-4 years’ Experience as MLM Behavioural Skills and Attributes - Client Management Skills, Customer Centricity - People/Team Management Skills - Analytical skills - Excellent Communication Skills - Problem Solving - Decision Making - Has the ability to make complex judgements and solutions based on analytical thought and selecting complex alternatives

• Rostering of Faculty, Resource Utilization (Classroom and Faculty), • Batch Formation, Facilitating Monthly Faculty Meet, • Course ware distribution, Student Grooming Check • Coordination with all departments • Supporting Placement related activities Roles and Responsibilities • Rostering of Faculty, Resource Utilization (Classroom and Faculty), • Batch Formation, Facilitating Monthly Faculty Meet, • Course ware distribution, Student Grooming Check • Coordination with all departments • Supporting Placement related activities

• Rostering of Faculty, Resource Utilization (Classroom and Faculty), • Batch Formation, Facilitating Monthly Faculty Meet, • Course ware distribution, Student Grooming Check • Coordination with all departments • Supporting Placement related activities Roles and Responsibilities • Rostering of Faculty, Resource Utilization (Classroom and Faculty), • Batch Formation, Facilitating Monthly Faculty Meet, • Course ware distribution, Student Grooming Check • Coordination with all departments • Supporting Placement related activities

• Rostering of Faculty, Resource Utilization (Classroom and Faculty), • Batch Formation, Facilitating Monthly Faculty Meet, • Course ware distribution, Student Grooming Check • Coordination with all departments • Supporting Placement related activities Roles and Responsibilities • Rostering of Faculty, Resource Utilization (Classroom and Faculty), • Batch Formation, Facilitating Monthly Faculty Meet, • Course ware distribution, Student Grooming Check • Coordination with all departments • Supporting Placement related activities

• Rostering of Faculty, Resource Utilization (Classroom and Faculty), • Batch Formation, Facilitating Monthly Faculty Meet, • Course ware distribution, Student Grooming Check • Coordination with all departments • Supporting Placement related activities Roles and Responsibilities • Rostering of Faculty, Resource Utilization (Classroom and Faculty), • Batch Formation, Facilitating Monthly Faculty Meet, • Course ware distribution, Student Grooming Check • Coordination with all departments • Supporting Placement related activities

• Rostering of Faculty, Resource Utilization (Classroom and Faculty), • Batch Formation, Facilitating Monthly Faculty Meet, • Course ware distribution, Student Grooming Check • Coordination with all departments • Supporting Placement related activities Roles and Responsibilities • Rostering of Faculty, Resource Utilization (Classroom and Faculty), • Batch Formation, Facilitating Monthly Faculty Meet, • Course ware distribution, Student Grooming Check • Coordination with all departments • Supporting Placement related activities

As a Software Delivery Lead , you will be responsible for ensuring timely, high-quality, and efficient delivery of all software solutions and products developed by BCITS. This includes project planning, resource management, risk mitigation, quality assurance, and coordination with cross-functional teams. You will lead delivery of products such as: Head-End System (HES) Meter Data Management (MDM) Unified Billing Systems (UBS) Mobile Applications (Consumer & Officer) Workforce Management Platforms Your role is critical to meeting client commitments, driving continuous improvement, and supporting BCITSs mission to deliver reliable, scalable enterprise software. Key Responsibilities Delivery Ownership Take complete ownership of end-to-end software delivery of all BCITS products across projects and customers. Develop and manage detailed delivery plans, schedules, and resource allocation. Ensure adherence to contractual commitments, SLAs, and quality standards. Project & Program Management Oversee multiple concurrent software delivery projects, ensuring they are executed on time, within scope, and within budget. Track project health and proactively resolve delivery challenges, dependencies, and risks. Ensure smooth transitions across project stagesfrom development to implementation, testing, and go-live. Team Leadership Lead and mentor cross-functional delivery teams, including project managers, developers, QA engineers, and deployment specialists. Foster a culture of accountability, ownership, and continuous improvement. Stakeholder Communication Serve as the primary point of contact for delivery-related communication with clients, partners, and internal stakeholders. Provide regular updates to senior management on delivery status, risks, and achievements. Process Excellence Establish and continuously improve delivery processes, tools, and standards. Drive implementation of best practices in Agile/Scrum methodologies. Ensure compliance with security, compliance, and data privacy requirements. Quality Assurance & Customer Success Oversee product testing, acceptance, and handover to support/operations. Ensure delivered solutions meet customer expectations and contractual obligations.

Candidate should be currently working as a Manager / Assistant Manager on papers in WFM for a BPO. Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore Required Candidate profile Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.

Seeking experienced professionals for HCM/Workforce Management (WFM) software implementation projects, especially with UKG Ready (Kronos), SAP HCM, SuccessFactors, Workday, Oracle HCM etc. Experience in implementing HRMS or WFM solutions for clients.

Role : Solution Consultant Skill : Kronos consultant Exp : 6 to 11 years JD as below : Role Overview: As a Sr. Solution Consultant , you will play a pivotal role in delivering superior workforce management solutions to our clients. You will be accountable for your own success, utilizing your expert knowledge of workforce management software to design and implement solutions that maximize benefits for our customers. Your superior communication and presentation skills, coupled with your ability to manage complex environments and client relationships, will ensure your success in this role. Key Responsibilities: Requirement Assessment: Conduct workshops with senior members of customer organizations to drive requirement assessments. Solution Design: Architect comprehensive solutions that integrate UKG Pro WFM (Dimensions) with third-party products, ensuring alignment with business goals. • Customization and Integration: Design and implement customizations and integrations to meet specific client needs. Documentation: Collect, analyse, validate, and document business requirements, creating detailed technical specifications for the implementation team. Build and Configuration: Oversee the build and configuration of the system, ensuring adherence to the original design and client requirements. Provide expert knowledge and best practices during the Build phase. Testing Support: Provide guidance and support during the testing phase, including functional testing, integration testing, and user acceptance testing (UAT). Best Practices: Advocate for and implement industry best practices in workforce management, process optimization, and system configuration. Effective Communication: Effectively communicate complex technical concepts to both technical and non-technical stakeholders using use cases, visual diagrams, and process flow charts. Client Management: Foster strong relationships with client Project teams, acting as a trusted advisor and ensuring high levels of client satisfaction. Mentoring: Mentor and provide guidance to team members on advanced modules and solutioning aspects. Travel: Travel up to 25% may be required to meet with clients and support project implementations. Qualifications: Education: Bachelors degree or equivalent in Computer Sciences or a related field. Experience: 6 to 10 yrs years of experience implementing or supporting enterprise software applications and hardware used in web environments (UKG Pro WFM/Workday/Ceridian/Oracle/PeopleSoft/SAP Human Resources/Payroll/Time and Labor). 5+ years of experience in Workforce Management is a must. Relevant experience as a consultant in a similar application environment is desirable. Extensive experience in implementing solutions for medium to large enterprise customers. Skills: o Thorough understanding of business, process, and technology relating to workforce management. Experience with requirement gathering, solution designing, implementing, and configuring UKG Products. Extensive experience on UKG Pro WFM (Dimensions) modules like Time Keeping, Accruals and Leave is a must. Experience on modules like Advanced Scheduling, Forecasting, Attendance and Activities is desirable. Prior experience in supporting functional testing, integration testing, and UAT. Demonstrated track record in delivering quality, on-time technology, and business solutions to a diverse customer base. Solid interpersonal skills to interface with co-workers and customers, managing specific tasks to completion with minimal direction. Excellent verbal and written communication skills.

OPENING IS ONLY FOR BANGALORE | Real Time Analyst (RTA) | Bangalore | International BPO WFM RTA BANGALORE Minimum 12 Months WFM RTA International BPO Exp Mandatory (MANDATE) Required Candidate profile Atleast 1 year experience as RTA in International process Tool Knowledge IEX, VERINT, AVAYA,Genesys Should have good communication in English Immediate Joiners OR Max 1 month notice period candidates can apply CTC Up to 6LPA( Depending Upon Last 25 % - 35 % Hike ) Opportunity to work in a fast-paced, international work environment Willingness to work in rotational shifts and on rotational offs Only Graduates Can Apply NOTE - NOTICE PERIOD OF MORE THAN A MONTH WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

WFM RTA BANGALORE Minimum 12 Months WFM RTA International BPO Exp Mandatory (MANDATE) Required Candidate profile At least 1 year experience as RTA in International Voice process (MANDATE) Tool Knowledge IEX, VERINT, AVAYA,Genesys Should have good communication in English Immediate Joiners OR Max 1 month notice period candidates can apply CTC Up to 6LPA( Depending Upon Last 25 % - 35 % Hike ) Opportunity to work in a fast-paced, international work environment Willingness to work in rotational shifts and on rotational offs Only Graduates Can Apply NOTE - NOTICE PERIOD OF MORE THAN A MONTH WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Role: WFM MIS Min 3+ Years exp in WFM MIS Reporting Good hand on Advanced Excel Shift: Rotational 5 Days Working Location: Pune Immediate Joiners Preferred Send profile at anumeha@manningconsulting.in

Role & responsibilities The Contingent Workforce Specialist will provide operational support to the Contingent Workforce Program team. This role will be responsible for managing daily program activities and will partner closely with MNC internal teams, as well as our managed service provider. In addition to day-to-day support activities, this role will also drive our audit processes and work on special projects, as needed. What You Will Do: You will closely work with a wide range of stakeholders and will manage the overall day to day operations of the Contingent Worker Program Provide support for line managers with respect to CW guidelines, policies and procedures Monitor and approve new worker requests Act as the first escalation point for contingent worker support and issue resolution Work with key stakeholders to ensure streamlined worker on-boarding and off-boarding Partner with internal MNC teams on quarterly and project-based efforts Update process documentation, document and ensure processes are clearly communicated to all stakeholders on an on-going basis Ensure client service and satisfaction in all areas of position Perform other duties as assigned Skills Youre Good At: Developing relationships with various functions across the organization Bringing a hands-on approach when solving problems Working under pressure in a fast-paced environment Able to manage multiple tasks and meet deadlines Able to continuously improve processes and procedures You Have: Demonstrated clear communication skills, both written and verbal ability to communicate complicated details effectively with individuals at all levels within the organization Minimum of 2 - 3 years of contingent workforce, staffing or HR operations experience Solid Excel and PowerPoint skills High learning agility and dealing with ambiguity Workday and ServiceNow experience preferred Ability to maintain confidentiality, integrity and professionalism Strong critical thinking and problem-solving abilities High attention to detail, ability to recognize and recommend improvement Proactive and able to organize and prioritize with limited guidance and a focus on delivering exceptional customer service experiences

The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues. This role serves as the first line of defense to ensure service levels and performance metrics are achieved, while supporting operations with timely and accurate reporting, issue escalation, and actionable insights. Key Responsibilities: A. Real-Time Monitoring & Queue Management Monitor real-time call, chat, or case queues to ensure service level goals are met consistently. Track and manage agent availability, idle time, and adherence in alignment with intraday staffing plans. Respond to spikes in volume or unexpected events (e.g., call surges, outages, high absenteeism) by adjusting break schedules and recommending intraday actions. Manage agent skill assignments in systems like Avaya/CMS and adjust as needed based on traffic patterns. Conduct pre-shift test calls and validate system readiness at the start of the day. Manage pre- and post-shift overtime to control people costs without compromising service levels. Raise red flags or risk alerts to operations for potential staffing imbalances. B. Reporting & Analytics Generate and publish real-time and intraday reports covering key metrics such as volume, AHT, SL, staffing, and abandon rates. Produce End-of-Day (EOD) and daily performance summaries for operational review. Track historical performance trends and provide actionable insights for continuous improvement. Publish agent adherence and schedule compliance reports, and highlight anomalies or patterns. Maintain audit trails, issue logs, and action trackers to ensure transparency and accountability. Conduct regular skill audits to verify the accuracy of agent assignments to queues/LOBs. C. Coordination & Stakeholder Engagement Collaborate with WFM scheduling teams for intraday staffing adjustments or shift/break reschedules. Interface with operations leads, IT teams, and client representatives to coordinate responses to system issues or performance challenges. Attend regular operations, WFM, and client meetings to provide updates and align on goals. Ensure accurate absenteeism reporting by monitoring sick line and validating absence data. Provide proactive recommendations based on real-time insights, such as cross-skilling needs, overflow planning, or LOB-specific focus areas. Support outage management protocols by coordinating communication and resolution steps. D. Process Improvement & Support Help develop and refine operational playbooks, SOPs, and escalation matrices for real-time management. Support the design and implementation of new reporting templates or dashboards. Contribute to business continuity planning (BCP) by maintaining flexible real-time coverage models. Assist in training new RTAs or operational partners on real-time processes and tools. Preferred Skills & Qualifications: 23 years of experience in WFM real-time monitoring or contact center operations. Any graduation and above Strong analytical skills with proficiency in MS Excel, WFM tools (e.g., NICE IEX, Aspect, Verint), and ACD systems like Avaya/CMS. Excellent communication skills, both written and verbal. Ability to work under pressure, prioritize multiple tasks, and manage time effectively. Flexible to work across time zones, based on the program’s Hours of Operation. Knowledge of SLA, AHT, adherence, occupancy, shrinkage, and other WFM KPIs.

Experience in Enterprise Software and in Workforce Management Can do requirement assessments, design solutions, oversee system build and configuration, support testing, and manage client relationships Experience in implementing software applications.

About Airbnb: Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 85,000 cities and over 191 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people. Key Responsibilities: The Senior Workforce Management Analyst is responsible for the daily efforts to provide a great customer and employee experience by effectively delivering real-time (intra-day) management with the purpose of optimizing resources to achieve business objectives. Key functional responsibility includes the ability to demonstrate a strong understanding of how planning/forecasting staffing requirements translate to the creation of optimal schedules and real-time (intra-day) management to support multi-department contact center operations. The ability to create forecasting and scheduling to that forecast is crucial. This position requires some evening and weekend availability as business needs arise. Inherent Characteristics Customer Focus : must demonstrate competency in dealing with all levels of stakeholders and building strong relationships with teams/Partners and all organizational customers. Functional/Technical Skills : must possess strong quantitative, analytical and technical aptitude skills Drive for Results : must possess the ability to work under pressure, meet deadlines and be accountable for performance. Time Management : must be able to multitask, be detail oriented and demonstrate strong organizational skills. Interpersonal Savvy : must demonstrate excellent interpersonal skills with all levels of organizational customers and team members. Written Communication : must possess the ability to effectively, accurately and concisely convey thoughts and concepts, and provide information to all organization customers. Problem Solving : must demonstrate the proactive ability to find and define problems, understand business impact, identify solutions and provide recommendations for corrective action. Decision Quality : must possess the ability to work independently, establish priorities and demonstrate good judgment skills. Learning on the Fly : must be willing and able to take the initiative for learning, increasing knowledge and improving skills in a self-directed manner to improve performance and position added-value. Dealing with Ambiguity : ability to adapt and excel as a team player in a fast-paced and change-oriented environment. Key Responsibilities: Perform continual analysis of current performance (noting recent historical trends) and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Operations teams to achieve service level goals / business objectives for a multi-site operation. Analyse capacity plans and undertake appropriate calculations to estimate job requirements , resources and review plans. If required make appropriate adjustments in the event of changes and unforeseen circumstances Maintain constant communication with Operations teams to coordinate needed staffing adjustments based on current and forecasted results. Produces call volume forecasts on a daily, weekly, monthly and annual basis for multi-site operation. Generates and evaluates staffing schedules, and ensures data updates into the scheduling system. Generates short and long-term staffing models and provides recommendations based on analysis. Compares results to forecast and identify opportunities for improvement. Provide daily/intraday performance reports to leadership and other related duties as assigned. Provide support and guidance to the RTA team on usage of tools (IEX, Genesys, Tableau GCXI etc.) and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives. Hybrid Work Requirements & Expectations: To support productivity and maintain a professional hybrid work environment, employees are expected to adhere to the following: Workspace : A dedicated, quiet, and private workspace free from interruptions and external noise Internet Connectivity : During the working hours, maintain a minimum and consistent internet speed of 10 Mbps on your official devices to ensure reliability for work-related tasks, including calls and virtual meetings Professionalism: Employees must remain fully engaged, respectful, and maintain a professional presence during virtual meetings, with video participation required unless otherwise approved. Confidentiality & Security: Employees are responsible for protecting Airbnb’s Intellectual Property and Confidential Information. Work-related activities, including calls and meetings, must not be conducted in public places, while traveling, or in any setting that may compromise confidentiality or work quality.

As a Managed Services Delivery Manager, you will be responsible for ensuring the efficient and effective delivery of managed services, aligning with agreed service levels to meet customer expectations. In this role, you will focus on continuously enhancing process performance and optimizing delivery resources to drive operational excellence. You have: 14+yrs of experience on Telcom Network 3G/4G/5G Handson experience on Radio Network Elements Ensure RAN performance degradations detection, proper INC handling, resolution on time, on time resolution of customer complaints and exceeding customer's expectations. Show casing strength and positive mindset in turbulent times. Managing SLA based deliverables of PM and CPD. It would be nice if you also had: RAN performance degradations detection knowledge, proper INC handling, on time resolution of customer complaints Forecast of scope, Business case, Resource dimensioning and solution and total project management Customer and Cross functional Stakeholders Management Skills, Analytical skills, forecasting and planning Project Management, People management,Competency development, recruitment, and retention strategies. Operational Escalation Management and New Business additions and controlling scope creep. Interface towards Customer and to maintain Seamless delivery Ensuring automated delivery as much as possible. NPO projects deliverables.

Job Description Integration Consultant I and II Ready Build Integration Consultant (BIC) The Integration Consultant is responsible for creating solutions for various US-based clients to meet their interfacing requirements with products in their environments. This includes generating different types of output files using XML/XSLT. The selected candidate will utilise the defined implementation process to achieve established milestones and targeted completion dates. They will work in Hybrid Mode to implement and support the UKG Ready Integrations and will collaborate closely with Managers to complete tasks delegated by the Managers toward completing integrations. Key Responsibilities: Follow the Software Development Life Cycle (SDLC) process to provide solutions for interfaces. Understand client requirements and translate them into required integrations. Code, test, and deploy interfaces to meet customer needs. Work closely with Managers to complete tasks related to integrations. Maintain flexibility to take calls in the evening with clients and US team members. Support major releases and upgrades during US hours when necessary. Qualifications: Bachelor degree or equivalent in Computer Science or a related field. At least 1-2years of industry experience. Must to have:- Excellent oral and written communication skills. Should be able to read an XML and follow the data flow as per the XML. Should be able to correlate between various types of files and their parsed XMLs; i.e. Fixed Width flat file to XML; CSV to XML; etc. Should have a good understanding of the structure of an XML; i.e. Opening & Closing of Tags; Attributes, Nested Tags, and logical operations within Tags. Should have good logical skills, i.e. should be able to utilise pre-defined XML functions for making a logical operation. E.g. Switch Cases, Filters, etc. Should have a basic understanding of nested FOR loops, as this will be used in daily XML operations. Good to have:- Experience in creating interfaces using tools/languages. Domain knowledge of Human Capital Management (HCM) and Workforce Management (WFM). Experience in designing, building, testing, deploying, and scheduling the integration process involving third-party systems. Knowledge of REST API and SOAP framework. Strong customer interfacing skills. Location: Pune Office. (Hybrid) (3 Days Onsite, 2 days WFH) Shift Timings 10:30 AM to 7:30 PM IST Senior Integration Consultant Job description Ready Regional Integration Consultant Customer-facing skills Enhanced stakeholder management experience Better consulting knowledge• Go above and beyond your capabilities Must-Have: Overall Experience 3+ Years• HCM domain experience Qualification: Preferably B.Tech/MBA/MCA. However, we are open to graduates with strong HCM domain experience. What you will be required to do In this role, you will be responsible for delivering high-quality solutions and providing excellent consulting services to our customers while ensuring the quality and excellence of requested integrations Performance is typically measured by the delivery of agreed-to solutions within budgeted hours Primary Duties and Responsibilities: As part of this team, you will work with a variety of members, including implementation teams and the integration team, to provide delivery and support of integration requirements for Products. Work closely with Project Managers and Solution Consultants, communicating and understanding goals required to complete tasks on time and on budget Ability to assess, design, and develop integration to meet customer requirements• Ability to assist Services teams with integration, discovery and scoping Must be comfortable working within a cloud-based environment Lead internal and external meetings with customers and vendors Manage integration timelines, including but not limited to notifying clients of changes to task dates or assigned resources Maintain project management tools for all integration projects• Working knowledge of Boomi will be an added advantage• This role requires working in a fixed late shift to give overlap to customer business hours. Location: Pune Office. (Hybrid) (3 Days Onsite, 2 days WFH) Shift Timings 03:00 PM to 12:00 AM IST

SUMMARY Job Description: We are in search of a talented and experienced Capacity Planner to join our team. The ideal candidate will be responsible for workforce management and should possess a solid background in planning, forecasting, and scheduling using standard WFM tools. Key Responsibilities: Execute end-to-end workforce planning, including capacity planning, scheduling, and forecasting for international processes. Monitor and analyze associate-wise AHT (Average Handle Time) on a daily basis. Utilize WFM tools such as Aspect, IEX, or equivalent for staffing, shrinkage, and headcount analysis. Collaborate with operations to ensure alignment between forecasted and actual performance. Produce accurate weekly/monthly capacity reports and offer recommendations. Track key performance indicators (KPIs) including SLA, occupancy, shrinkage, productivity, and attrition. Provide actionable insights to improve operational efficiency and staffing accuracy. Required Skills & Experience: 6 years of experience as a Capacity Planner in an international BPO environment. Proficiency in WFM concepts such as Planning, Scheduling, and Forecasting. Hands-on experience with WFM tools like Aspect, IEX, or similar. Strong analytical, problem-solving, and Excel/reporting skills. Excellent verbal and written communication skills. Ability to thrive in a dynamic and fast-paced environment. Requirements Requirements: Minimum 6 years of experience as a Capacity Planner in an international BPO environment. Proficient in WFM concepts Planning, Scheduling, and Forecasting. Hands-on experience with WFM tools like Aspect, IEX, or similar. Strong analytical, problem-solving, and Excel/reporting skills. Excellent verbal and written communication skills. Ability to work in a dynamic and fast-paced environment.

SUMMARY Job Description We are currently looking for skilled Real Time Analysts (RTA) to be part of our dynamic Workforce Management team. The successful candidate will be tasked with real-time monitoring, reporting, and performance analysis across operations, demonstrating a solid understanding of workforce metrics and operational KPIs. Key Responsibilities Monitoring and ensuring daily attendance; calculating and reporting attendance percentages. Analyzing and reporting on SLA adherence, occupancy, productivity, shrinkage, and attrition. Compiling headcount data across various processes and creating attrition reports. Tracking daily associate-wise AHT (Average Handle Time) and escalating any discrepancies. Generating daily reports such as calls offered, calls answered, and calls abandoned. Assisting in workforce planning and intraday management by monitoring real-time data. Collaborating with operations to guarantee service levels and staffing efficiency are maintained. Required Skills & Qualifications 1 3 years of experience in Real Time Analysis or Workforce Management. Profound understanding of WFM KPIs and formulas (SLA, AHT, Occupancy, Shrinkage, Attrition). Proficiency in MS Excel and reporting tools. Exceptional analytical and communication skills. Capability to thrive in a fast-paced environment and manage multiple tasks concurrently. Requirements Requirements: Bachelor’s degree in Business Administration, Management, or relevant field (preferred). Certification in Workforce Management or related field (a plus).

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service deliveryEntry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity - Grade Specific Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service deliveryEntry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity