2865 Wfm Jobs - Page 14

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their ...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Infor WFM Workbrain Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usability....

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Infor WFM Workbrain Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in prob...

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Kronos Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Roles and responsibilities:Collaborate with project teams and client stakeholders to support project delivery.Perform maintenance and configuration activities for Kronos modules such as accruals and timekeeper.Prior experience in supporting functional testing, integration testing and UAT preferred.Assisting the customer with testing, understanding the so...

About The Role Skill required: NA - Solution Architecture Designation: Solution Enablement Senior Manager Qualifications: Bachelor of Arts Years of Experience: 16 to 25 years What would you do? Proposal creation:Participating in RFP/RFI process and developing winning solution for HRO domain collaborating as a key member of the HRO solution team supporting Value Design / Vertical / Sales teams to represent the solution offering to the client.Solution Design:Demonstrate thorough understanding of the HRO domain and diagnose the challenges, risks and requirements to further translate them into optimal solution. Understand and translate client requirements into a solution offering, solution plan,...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availa...

About The Role Job Title - GN - SONG - Service - Genesys Senior Manager Management Level: 6-Senior Manager Location: Bengaluru Must-have skills: Genesys Contact Center Implementation Good to have skills: Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, overs...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(International) - Expert What would you do? Enables a superior brand experience , accelerates responsible growth and creates a secure environmentAn institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling a...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their ro...

Need Experience in WFM capacity planning no forecasting /NO RTA WORK from offfice For GGN -WFM- Skills Required- Capacity planning, volume forecasting(long term/short term) Required Candidate profile Good comm skills Notice period - 15-20 days Call shweta -9999309521 shwetaa.imaginators@gmail.com

Google Dialogflow (GDF) JD : 1. Experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment 2. Hands on Experience building Bots using Google DF Platform and integrate with Genesys PureCloud or any IVR system 3. Experience using Google DF and REST API for building the Bots 4. Working Experience in Google dialog workflows for interaction and routing 5. Development experience in Java, node.js would be must for Integration 6. Experience in integrating to Core platforms for Self-services in IVR, Bot etc., by developing REST API's using Node JS 7. Knowledge in Contact center technologies (including CRM and WFM) would be an added advantage 8. Experie...

Read Carefully - Need 9+ Years of Relevant Experience into WFM ( Work Force Management ) Should have relevant exp into - Capacity Planning, Volume Forecasting, Excel, Verint, Avaya CMS, Aspect Salary Upto - 16 LPA / UK Shifts / WFO

Technical Consultant for Infor Workforce Management (WFM) to provide expert Application Management Services (AMS) and Application Development Services (ADS). Technical knowledge of the Infor WFM platform and a proven track record of managing its integrations within a complex enterprise environment. This role will be the primary technical owner for the Infor WFM solution. You will be responsible for the system's stability, performance, and the integrity of data flowing into and out of the application. Your primary focus will be on maintaining and enhancing the critical interfaces that connect Infor WFM with the client's core Oracle E-Business Suite for HR, Payroll, and Project data. Key Respo...

Role:Workforce Management Analyst - (BPO/KPO) Exp: 1+ Yrs Quali: Graduation Salary: Upto 5.0 LPA Location: Uppal 5 Days Working, Night Shifts 2 Way Cab Provided Skills: Forecasting, RTM Call centre metrics WFM tools MS Excel Akshitha HR - 8520802095

This Position reports to : Business Manager - Operations Your role and responsibilities In this role, you will have the opportunity to oversee the operational aspects of local units, encompassing the full scope of Operations, including project management and control, project engineering, manufacturing, production engineering, maintenance, procurement, quality, continuous improvement, logistics, and planning and fulfillment, or a part of that. Each day, you will be responsible for developing business action plans for the units, aligned with business area/division/product group strategy and targets. You will also showcase your expertise by ensuring strict adherence within the Operations with r...

Description AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing smalland mid-market accounts to enterprise-level customers including public sector, The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS) In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project l...

Description Amazon Transportation Services (ATS) is seeking a highly skilled and a motivated team player to be part of the dynamic ROC team which supports NA and EU Surface Transportation Operations The Surface Transportation Operations team addresses disruptions in the Middle Mile network, supporting drivers and carriers faced with unexpected events (poor weather, road closures, unexpected surges in volume, mechanical breakdowns, ) to allow them to deliver packages safely and on time, As a WFM Analyst I, you will create efficient, implementable headcount plans based on long term forecasting You will help ROC with variable cost budgeting to meet the Ficial goals and for scaling so that we id...

The Performance Excellence Senior Analyst is focused on conducting observations and ensuring the quality of the customer interaction between the Case Management and Reimbursement team members (phone agents, Team Leads, Field and other roles as required) and customers As omni channel capabilities are introduced to the CEC customer journey, this role will support those interactions as well and may include email, SMS/text, chat, and other channels This role will ensure a consistent and compliant application of communication techniques, work process document (WPD) procedures and customer service best practices by coaching and delivering feedback to Case Management and Reimbursement team members ...

The Performance Excellence Analyst is focused on conducting observations and ensuring the quality of the customer interaction between the Case Management and Reimbursement team members (phone agents, Team Leads, Field and other roles as required) and customers As omni channel capabilities are introduced to the CEC customer journey, this role will support those interactions as well and may in-clude email, SMS/text, chat, and other channels This role will ensure a consistent and compliant application of communication techniques, work process document (WPD) procedures and customer service best practices by coaching and delivering feedback to Case Management and Reimbursement team members (phone...

MIS Reports Outbound process Knowlege of Dialer functioning is advantage Domestic BPO WFM

Job Title: Senior Retail consultant Location: Bangalore/Hyderabad/Delhi NCR/Pune Experiences:-15 Years - need holistic consultant with specialization in 1-2, areas like POS , merchandising, category management, supply chain Notice Period:-Immediate Joiner/20days Max Job Type: Full-time Required Skills and Experience: Minimum 15 years of experience in retail operations or store technology, with at least 3 years in a consulting or IT services role Proven experience in defining and delivering digital store solutions for Tier-1/Tier-2 retailers across formats (grocery, apparel, convenience) Deep understanding of store systems landscape POS, WFM, task management, planograms, RFID, mobility, IoT F...

Role Overview: As a Workforce Management (WFM) professional with 3+ years of experience, your main responsibility will be to handle work allocation, productivity monitoring, issue resolution, and performance reporting. You will collaborate closely with QA, Training, Tech, and Ops teams to ensure the smooth execution of workflows, adherence to SLAs, and continuous process improvement. Additionally, you will be in charge of handling L3-level escalations and making data-backed decisions using tools such as Excel and Power BI. Key Responsibilities: - Work allocation - Productivity monitoring - Issue resolution - Performance reporting Qualifications Required: - 3+ years of experience in WFM or op...

As an Internal Communication and Employee Engagement Specialist at our company, your role will involve planning, executing, and implementing various programs to meet strategic goals aligned with the company's objectives. Your responsibilities will include: - Collaborating with cross-functional teams and Management Team to fulfill communication and design requirements. - Designing and conducting service line orientation programs for new joiners. - Organizing Focus Group sessions, Meet the Leader sessions, and developing action plans to address employee problems. - Facilitating the creation of Fun Committees on the floor and driving periodic engagement activities. In terms of Performance Manag...