3503 Wfm Jobs - Page 12

About Us: Stratex Consulting Services is a dynamic and fast-growing consulting firm, committed to delivering strategic HR and business solutions to our clients. We are seeking a highly organized and detail-oriented HR & Workforce Scheduler to join our team and support with day-to-day scheduling, rostering, and HR coordination for our clients. Who You Are A recent graduate or student from HR, Business, or related fields. Someone who enjoys organising, planning, and coordinating people. Comfortable using tools like Excel and eager to learn new scheduling systems. A clear communicator who can work in a structured, fast-paced environment. Available to work in Australian time zones (5 AM to 2 PM)...

Hi All, Movate is hiring for MIS Associate role, Shift: Flexible to night shift Work Location: Chennai-Ambit Role & Responsibilities: 1 . The purpose of the role is to provide timely, accurate and quality MIS reports along with hands on experience in WFM and basic Scheduling 2 . Dashboards to the external & internal stakeholders of Theatre(s) as per the defined process. 3 . Do Prepare timely and accurate MIS reports and dashboards as required by the stakeholders Interact and work closely with management to understand the business information needs. 4. Excellent communication skills, with the ability to translate complex data findings into understandable business insights. 5. Proven MIS/WFM e...

Role based in BSv organisation Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget They will ...

Role based in BSv organisation Leveraging deepening knowledge of Credit Management, The Credit Management Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements Their deepening domain expertise means they handle standard credit management transactions including customer order hold and order release Grade Specific Entry and mid-Junior...

Role based in BSv organisation Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process relat...

Key Responsibilities: Plan, schedule, and forecast workforce requirements effectively to meet business needs. Monitor daily operations and ensure proper alignment of resources with workload. Analyze workforce data to identify gaps, trends, and optimization opportunities. Communicate effectively with stakeholders across teams for workforce alignment and issue resolution. Support reporting and documentation for workforce planning activities.

UKG - TLM Consultant About the Role: Seeking energetic, customer-focused individuals to implement UKG Ready, time & labor management (TLM) offering. As a Sr Solution Consultant, you will be part of a growing dynamic team responsible for the high-quality, complete implementation of our core HRMS product. Qualified candidates are self-starters with exceptional organizational and problem-solving skills who are highly motivated to provide excellent customer service. Candidates will also possess a general knowledge of TLM concepts and regulations and be comfortable working in a fast-paced, exciting environment. Duties and Responsibilities: Leveraging your knowledge and experience to consult on be...

Designation: RM Coordinator Experience: 2-3 years (relevant experience required) Education: Any Graduate Location: Jaipur, Rajasthan Key Responsibilities: • Coordinate with internal teams to understand resource requirements and availability. • Maintain and update resource allocation and project tracking sheets. • Support the hiring and onboarding process by providing timely resource data and reports. • Liaise with project managers and HR to ensure smooth deployment and transition of resources. • Prepare and maintain documentation related to resource movements, bench data, and project allocations. • Track utilization, availability, and upcoming roll-offs to optimize staffing. • Prepare weekly...

Join our Team About this opportunity: We are now looking for a Service Support executive who will be responsible for the execution and reactive maintenance activities to ensure that services provided to Operators customers are continuously available and performing to Service Level Agreement (SLA) performance levels. You will also be responsible for receiving trouble reports from the Operator's Customer Care Center (or from the Operator's customer directly in some very specific cases), resolving them to the customer's satisfaction and providing meaningful status on repair and/or restoration activity to the Customer Care Center (or to the Operators customers). It is also responsible for custom...

Genesys Cloud JD: 1. Minimum exp 3-7 years, 2. Genesys PureCloud Enablement and Configuration 3. Hands on PureCloud Technology suite applications. 4. Development 5. Web Services Integration (3rd party) 6. Custom Reports (Rest API) 7. Configuration setup 8. IVR 9. Interaction Routing 10. WFM 11. Dialer 12. Scripter 13. Genesys PureCloud Certifications 14. Interaction with 3rd Party (Web Chat, Data DIP, Salesforce, Twilio etc)

GDF JD : 1. Experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment 2. Hands on Experience building Bots using Google DF Platform and integrate with Genesys PureCloud or any IVR system 3. Experience using Google DF and REST API for building the Bots 4. Working Experience in Google dialog workflows for interaction and routing 5. Development experience in Java, node.js would be must for Integration 6. Experience in integrating to Core platforms for Self-services in IVR, Bot etc., by developing REST APIs using Node JS 7. Knowledge in Contact center technologies (including CRM and WFM) would be an added advantage 8. Experience in DevOps deploym...

Role Overview: You are expected to have 4-15 years of experience in various corporate functions within a major IT/ITES organization. Your responsibilities will include Architecting scalable, secure, and cost-effective AWS-Azure cloud infra, defining Cloud Road Map, Security Management, approach & architecture, leading inside sales strategy development, managing workforce planning, conceptualizing skill development programs, supporting IT ops, strategic workforce planning, financial and operational reporting, and other related tasks. Key Responsibilities: - Architect scalable, secure, and cost-effective AWS-Azure cloud infrastructure. - Monitor and optimize the performance of AWS/Azure infra ...

Role Purpose Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report generation, PPTs, in-depth and accurate data analysis. Developed various dashboards and reports using Excel, VBA and Power BI. Do 1. BAU reports Release all daily BAU reports after thorough review. Make sure that all daily reports are Reports are released on time and with accuracy by maintaining tracker. Managing a team who generates and distribute management reports in accurate and timely manner. Generate both periodic and ad hoc reports as needed. Understand customer problems and Provide appropriate technical so...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose To handhold New Hires from their DOJ to the end of Process Training where all their issues are resolved. Manage, plan and allocate labs for training. Provide support to new hires on all logistics. Resolve challenges of the Training Delivery team to provide world class training experience. Connect with Training Managers for seamless training delivery. Roles and Responsibilities Core responsibility is to meet and connect with new hires on a daily basis to understand their issues Liaise with support functions for effective resolution of trainee issues Engage trainees in an effective manner during the Trainee Awaiting Training Phase in order to arrest infant attrition. Effectively a...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

As a NICE CXone Developer at our company, your role will involve designing, developing, and maintaining contact center solutions using NICE CXone. This includes scripting IVR flows, integrating third-party systems, optimizing omnichannel routing, and ensuring performance and compliance. Your strong technical expertise, problem-solving skills, and ability to collaborate with cross-functional teams will be crucial for success. **Key Responsibilities:** - Design, develop, and configure NICE CXone routing scripts and IVR flows - Build and maintain integrations with third-party applications - Develop agent desktop workflows and optimize omnichannel routing - Create and maintain API-based integrat...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough unde...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...